Dear guest, We recognize your time is valuable and appreciate the feedback you have provided here. We are delighted to have been your chosen hotel during your recent stay in Cologne. It was truly a pleasure to serve you. The experience you described is not characteristic of the level of service our associates strive to provide. We apologize, that you did not feel comfortable with the guest room assigned to you. If you provide us with your personal room preferences for your next stay we are happy to assign you with a guest room that better fits your needs. Rest assured, your feedback provided regarding our housekeeping service and check-in experience will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We hope that you give us the chance to convince you of our outstanding guest service whenever your travels bring you back to Cologne. Sincerely, Your Cologne Marriott Team