3 piscines extérieures

Avis sur Pesona Alam Resort & Spa

3.5 out of 5
Pesona Alam Resort & Spa
Jalan Taman Safari No. 101, Cisarua, West Java

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 18 avis sur 33." "
Note des voyageurs de 8 (Bien), d’après 10 avis sur 33." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 33." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 33." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 33." "

8,8/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Hashim

Séjour de 4 nuits en octobre 2023
Réponse de Fiendri le 31 déc. 2023
Dear Sir/Madam, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

8/10 Bien

Todd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Handy le 31 déc. 2023
Dear Sir/Madam, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

8/10 Bien

Shun yuan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Handy le 31 déc. 2023
Dear Sir/Madam, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

10/10 Excellent

Cunhok

Séjour de 1 nuit en mai 2023
Réponse de Handy Bunardy - General Manager le 13 juil. 2023
Dear Mr. Cunhok, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

8/10 Bien

Helge

Séjour de 1 nuit en mai 2023
Réponse de Handy Bunardy - General Manager le 13 juil. 2023
Dear Mr. Heige, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

8/10 Bien

Indra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The food (breakfast) is not good but expensive
Séjour de 1 nuit en janvier 2023
Réponse de Handy Bunardy - General Manager le 1 févr. 2023
Dear Mr. Indra, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about some aspects you wrote above and we will take it further for our future improvement. We hope that we can convince you to change your mind about another visit to our property. Please reach out to us directly if you would be willing to give us a chance to turn your experience around. Naturally yoursHotel Management

10/10 Excellent

Mitchell, San Francisco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You're in the middle of paradise here! Totally beautiful and serene. This is tea country with tea plantations surrounding the area My only complaint was at the restaurant which charged me almost USD 3 for green tea! Apparently, the only free tea is one local brand but since they are in tea country, I believe they could do better by offering what is local.
Séjour de 2 nuits en octobre 2022
Réponse de Handy Bunardy - General Manager le 17 oct. 2022
Dear Mr. Mitchell,We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We truly appreciate your comments and we will take it further as our evaluation for improvement in the near future. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

10/10 Excellent

Auwd

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2022
Réponse de Handy Bunardy - General Manager le 1 sept. 2022
Dear Mr. Auwd,We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

8/10 Bien

Thio Jemmi

Séjour de 1 nuit en juin 2022
Réponse de Handy Bunardy - General Manager le 6 juin 2022
Dear Mr. Thio Jemmi, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager

10/10 Excellent

flelianty

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
4 star new Hotel in Puncak
Nice 4* hotel.. room 24 m . Minimalist modern style... perfect for family with kid. There is a sofa bed. Wanna come back again to try their spa n tea break package Location just side by side with Botanica Santuary Hotel 5*
Séjour de 1 nuit en avril 2022
Réponse de Handy Bunardy - General Manager le 24 avr. 2022
Dear Mr. Flelianty, Thank you for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure excellent service and warm welcome for your next visit. We look forward to welcome you again at our resort. Naturally yours, Handy Bunardy General Manager

4/10 Médiocre

indra

Voyage en famille
Les points faibles : Personnel et service
We stayed in villa with 3 rooms for 3 night. We got problems with water heater, internet connection, TV, and intercom in day 2 so that totally we can’t do anything there and outside is raining. The sad thing we called the services, it is so slow and need to call many times.
Séjour de 3 nuits en décembre 2021
Réponse de Handy Bunardy - General Manager le 28 déc. 2021
Dear Mr. Indra, First, we would like to thank you for your kind feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience, it caused, we are sorry. The safety of our guests is a priority and such service is an unavoidable necessity that should have been better explained. If you give us a chance to earn back your trust, we can assure you that your all your complaint has resolved and improvement has taken as well. We would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of. Naturally yours, Handy Bunardy General Manager

10/10 Excellent

Fendy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Marthen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice place and view and good services
Séjour de 1 nuit en octobre 2021
Réponse de Handy Bunardy - General Manager le 11 nov. 2021
Dear Mr. Marthen, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,

10/10 Excellent

moayed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was amazing
Recommended for all They have nice rooms And clean I think it's best choice in puncak
Séjour de 4 nuits en juillet 2017

10/10 Excellent

Sharon, Derbyshire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent!
Fantastic short relaxing break in a lovely location
Séjour de 1 nuit en juin 2017
Réponse de Delia Oktaviani le 5 juin 2017
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home. It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Sincerely yours, Delia Oktaviani Marketing Communication

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
タマンサファリの前後に最適です
タマンサファリに非常に近く、なかなか綺麗で景色が良く朝食も美味しく日本人に合うものなので、この値段で渋滞を避けられ非常に良かったです。前泊、後泊にオススメします。Wi-Fiは全く駄目ですが私の部屋ではBOLTが使えました。虫もそんなに気になりません。屋外プールは思ったより小さく冷たいですが、プレイグラウンドのトランポリンなど小さい子供が体を動かすところはあります。そのほか、全体にインドネシア基準で考えたら平均以上といえます。(もちろん、日本基準だとツッコミどころ満載です)私は前泊に使いましたが近すぎて渋滞がなく、あっというまに着いてしまいサファリホテルの駐車場に入れられてしまって、駐車場の出口の渋滞で1時間近くロスしました。。。
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home. It was truly wonderful to have you here with us. We are glad to learn that you satisfied with the breakfast menu. We hope that you enjoyed the entire stay and services from our staff could make you comfort. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Sincerely yours, Delia Oktaviani Marketing Communication

6/10 Satisfaisant

Daigo, Jakarta

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
設備はいいが、サービスが
ヴィラに泊まりました。部屋はきれいで気持ちよく過ごせました。気になった点はバスタブがなかったとこ。ヴィラまでグレードアップしてお金を払っているので、バスタブはあってもいいのではと思いました。 残念な点は、サービス。まず、ルームサービスの担当者が英語がほとんど喋れすインドネシア語で話して下さいという状況。四つ星でこれはどうかと。 次に館内設備を示した部屋に置いてある館内案内が情報不足。もっと館内を探索したくなるような案内にすべき。また、マッサージの価格も改訂前であった。 また、ホテルの名前にSPAと唄っていながら、マッサージは可もなく不可もなくで、その後体に着いたオイルを洗うシャワーがマッサージ部屋に付いておらず、自分の部屋に戻らなければならない。また、SPAと言う割にジャグジーはない。 プンチャックという立地もあると思いますが、サービス頑張って下さい
Réponse de Delia Oktaviani le 4 mai 2017
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation during your holiday in Puncak. It was a pleasure to have you here with us but on behalf of hotel management we would like to deliver our sincere apology that our quality still did not meet your requirements. Your input will be a great value for us to improve our products. Please feel free to inform us if you have any suggestion. We would like to hear from you and look forward to welcome you again soon. Naturally yours, Delia Oktaviani Marketing Communication

10/10 Excellent

Tekom, Tangerang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great moment
awesome
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home. It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Sincerely yours, Delia Oktaviani Marketing Communication

10/10 Excellent

Raden Andry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place Pesona Alam
Nice place with good service ....
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home. It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Sincerely yours, Delia Oktaviani Marketing Communication

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home. It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Sincerely yours, Delia Oktaviani Marketing Communication

6/10 Satisfaisant

mentor

Les points faibles : Personnel et service et confort de la chambre
Terrible Service but Nice hotel.
The hotel is beautiful but the service is terrible. I make request for high floor and they gave me the first floor with worst view ever. The swimming pool was empty during my stay and the the room was very simple. Apart from this i would say that the hotel itself is nice and the view is amazing.

10/10 Excellent

Abdullah A.

Les points forts : Propreté, personnel et service, confort de la chambre
Good stuff
When I reached the hotle I supprised, my villa (surprier villa) maintains 3 single beds which is not enough for 4 people. But the manager was so helpful his name is Akbar and he upgraded my booking to bigger villa for free.

10/10 Excellent

Abdulmalik, Saudi Arabia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
best hotel in puncak
The location of this resort is good and nearby Taman Safari Indonesia which is the destination we want to go.

10/10 Excellent

Mohamed Ali, Singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A pleasant hotel for a getaway.

8/10 Bien

JIN HAN, Jakarta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Door was noisy whenever open and close Hot water not conistance

8/10 Bien

Shella, ID

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location with a good view
The location of this resort is good and nearby Taman Safari Indonesia which is the destination we want to go. They offer food and beverages with affordable price. They also have kids playground which is good thing when you travel with two kids.
Réponse de Delia Oktaviani - Marcomm Executive le 28 déc. 2015
Dear Mrs. Shella, Thank you for taking your precious time to share us feedback about recent stay at Pesona Alam Resort & Spa. We greatly appreciated your positive feedback about our strategic location and also the facilities of kids playground. We hope that our quality and services were met your expectation. Once again, thank you for staying with us. Hope we can welcome you back to our resort. Best Regards,

10/10 Excellent

novianti

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pelayanan para staff dr awal check in sampai dgn check out sangat memuaskan..tp utk harga makanan terlalu mahal dan rasanya biasa saja...tp secara keseluruhan cukup memuaskan..

6/10 Satisfaisant

sattam

Les points faibles : Personnel et service

10/10 Excellent

Agus Anang, Jakarta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Benar2 alam yang mempesona
Keunggulan hotel ini adalah alam & pemandangannya yang indah, sesuai dengan nama hotelnya. Fasilitas hotel bagus, hanya kolam renangnya agak kecil. Kamar bersih & nyaman. Juga ada sepeda gratis utk berkeliling. Menu breakfast perlu ditambah variasinya, misalnya beefbacon utk western breakfast. Pastry nya luar biasa, renyah & harum.

8/10 Bien

arif, Jakarta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
getaway place
location is amazing, we tried lunch in hotel but quality is not good enough, so many flies, buffet lunch is not vary

10/10 Excellent

SALEH, الرياض

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
جميل واطلالة على الحديقة

10/10 Excellent

Abdulrahman

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
relaxing and nice hotel .
One of the bast hotel in Puncak , quite and relaxing so far from the noise , beatiful forest and good view , I recommended for couples . Nice and polite staff .. I didn't like some food that I orderd in midnight iand who cooked the pasta is the worst ,no taste at all and the food are expensive comparing to other hotel , bath room get wet every time I use shower , need to be approved