Avis sur Pesona Alam Resort & Spa
Pesona Alam Resort & Spa
Jalan Taman Safari No. 101, Cisarua, West Java
Avis
8,8
Excellent
8,8/10
Propreté
8,4/10
Personnel et service
8,0/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
23 oct. 2023
Séjour de 4 nuits en octobre 2023
Réponse de Fiendri le 31 déc. 2023
Dear Sir/Madam, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager
8/10 Bien
Todd
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Todd
Séjour de 2 nuits en octobre 2023
Réponse de Handy le 31 déc. 2023
Dear Sir/Madam, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager
8/10 Bien
Shun yuan
6 sept. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Shun yuan
Séjour de 4 nuits en août 2023
Réponse de Handy le 31 déc. 2023
Dear Sir/Madam, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager
10/10 Excellent
Cunhok
29 mai 2023
Cunhok
Séjour de 1 nuit en mai 2023
Réponse de Handy Bunardy - General Manager le 13 juil. 2023
Dear Mr. Cunhok, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager
8/10 Bien
Helge
17 mai 2023
Helge
Séjour de 1 nuit en mai 2023
Réponse de Handy Bunardy - General Manager le 13 juil. 2023
Dear Mr. Heige, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager
8/10 Bien
Indra
Voyage en famille avec de jeunes enfants
24 janv. 2023
Les points forts : Propreté et personnel et service
Indra
Séjour de 1 nuit en janvier 2023
Réponse de Handy Bunardy - General Manager le 1 févr. 2023
Dear Mr. Indra, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about some aspects you wrote above and we will take it further for our future improvement. We hope that we can convince you to change your mind about another visit to our property. Please reach out to us directly if you would be willing to give us a chance to turn your experience around. Naturally yoursHotel Management
10/10 Excellent
Mitchell, San Francisco
Voyage en couple
6 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mitchell
Séjour de 2 nuits en octobre 2022
Réponse de Handy Bunardy - General Manager le 17 oct. 2022
Dear Mr. Mitchell,We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We truly appreciate your comments and we will take it further as our evaluation for improvement in the near future. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager
10/10 Excellent
Auwd
Voyage en famille
27 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Auwd
Séjour de 4 nuits en août 2022
Réponse de Handy Bunardy - General Manager le 1 sept. 2022
Dear Mr. Auwd,We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager
8/10 Bien
Thio Jemmi
2 juin 2022
Thio Jemmi
Séjour de 1 nuit en juin 2022
Réponse de Handy Bunardy - General Manager le 6 juin 2022
Dear Mr. Thio Jemmi,
We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.
Naturally yours,
Handy Bunardy
General Manager
10/10 Excellent
flelianty
Voyage en famille
11 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
4 star new Hotel in Puncak
flelianty
Séjour de 1 nuit en avril 2022
Réponse de Handy Bunardy - General Manager le 24 avr. 2022
Dear Mr. Flelianty,
Thank you for your kinds words and the time you took to share them with us.
It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure excellent service and warm welcome for your next visit.
We look forward to welcome you again at our resort.
Naturally yours,
Handy Bunardy
General Manager
4/10 Médiocre
indra
Voyage en famille
19 déc. 2021
Les points faibles : Personnel et service
indra
Séjour de 3 nuits en décembre 2021
Réponse de Handy Bunardy - General Manager le 28 déc. 2021
Dear Mr. Indra,
First, we would like to thank you for your kind feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short.
For the inconvenience, it caused, we are sorry. The safety of our guests is a priority and such service is an unavoidable necessity that should have been better explained.
If you give us a chance to earn back your trust, we can assure you that your all your complaint has resolved and improvement has taken as well. We would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of.
Naturally yours,
Handy Bunardy
General Manager
10/10 Excellent
Fendy
Voyage en famille
16 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fendy
Séjour de 1 nuit en novembre 2021
10/10 Excellent
Marthen
Voyage en famille
15 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marthen
Séjour de 1 nuit en octobre 2021
Réponse de Handy Bunardy - General Manager le 11 nov. 2021
Dear Mr. Marthen,
We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.
Naturally yours,
10/10 Excellent
moayed
10 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was amazing
moayed
Séjour de 4 nuits en juillet 2017
10/10 Excellent
Sharon, Derbyshire
4 juin 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent!
Sharon
Séjour de 1 nuit en juin 2017
Réponse de Delia Oktaviani le 5 juin 2017
Dear Sirs,
Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home.
It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay.
Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon.
Sincerely yours,
Delia Oktaviani
Marketing Communication
8/10 Bien
Voyageur vérifié
12 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
タマンサファリの前後に最適です
Voyageur vérifié
Dear Sirs,
Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home.
It was truly wonderful to have you here with us. We are glad to learn that you satisfied with the breakfast menu. We hope that you enjoyed the entire stay and services from our staff could make you comfort.
Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon.
Sincerely yours,
Delia Oktaviani
Marketing Communication
6/10 Satisfaisant
Daigo, Jakarta
1 mai 2017
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
設備はいいが、サービスが
Daigo
Réponse de Delia Oktaviani le 4 mai 2017
Dear Sirs,
Thank you for choosing Pesona Alam Resort & Spa as your accomodation during your holiday in Puncak.
It was a pleasure to have you here with us but on behalf of hotel management we would like to deliver our sincere apology that our quality still did not meet your requirements. Your input will be a great value for us to improve our products.
Please feel free to inform us if you have any suggestion. We would like to hear from you and look forward to welcome you again soon.
Naturally yours,
Delia Oktaviani
Marketing Communication
10/10 Excellent
Tekom, Tangerang
20 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great moment
Tekom
Dear Sirs,
Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home.
It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay.
Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon.
Sincerely yours,
Delia Oktaviani
Marketing Communication
10/10 Excellent
Raden Andry
30 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place Pesona Alam
Raden Andry
Dear Sirs,
Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home.
It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay.
Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon.
Sincerely yours,
Delia Oktaviani
Marketing Communication
6/10 Satisfaisant
Voyageur vérifié
6 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Dear Sirs,
Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home.
It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay.
Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon.
Sincerely yours,
Delia Oktaviani
Marketing Communication
6/10 Satisfaisant
mentor
28 sept. 2016
Les points faibles : Personnel et service et confort de la chambre
Terrible Service but Nice hotel.
mentor
10/10 Excellent
Abdullah A.
18 févr. 2016
Les points forts : Propreté, personnel et service, confort de la chambre
Good stuff
Abdullah A.
10/10 Excellent
Abdulmalik, Saudi Arabia
25 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
best hotel in puncak
Abdulmalik
10/10 Excellent
Mohamed Ali, Singapore
16 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mohamed Ali
8/10 Bien
JIN HAN, Jakarta
5 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JIN HAN
8/10 Bien
Shella, ID
24 déc. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location with a good view
Shella
Réponse de Delia Oktaviani - Marcomm Executive le 28 déc. 2015
Dear Mrs. Shella,
Thank you for taking your precious time to share us feedback about recent stay at Pesona Alam Resort & Spa.
We greatly appreciated your positive feedback about our strategic location and also the facilities of kids playground. We hope that our quality and services were met your expectation.
Once again, thank you for staying with us. Hope we can welcome you back to our resort.
Best Regards,
10/10 Excellent
novianti
27 nov. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
novianti
6/10 Satisfaisant
sattam
16 nov. 2015
Les points faibles : Personnel et service
sattam
10/10 Excellent
Agus Anang, Jakarta
10 nov. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Benar2 alam yang mempesona
Agus Anang
8/10 Bien
arif, Jakarta
19 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
getaway place
arif
10/10 Excellent
SALEH, الرياض
13 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SALEH
10/10 Excellent
Abdulrahman
19 août 2015
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre