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Avis sur Palmer House a Hilton Hotel

4 out of 5
Palmer House a Hilton Hotel
17 E Monroe St, Chicago, IL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 602 avis sur 1220." "
Note des voyageurs de 8 (Bien), d’après 253 avis sur 1220." "
Note des voyageurs de 6 (Satisfaisant), d’après 177 avis sur 1220." "
Note des voyageurs de 4 (Médiocre), d’après 107 avis sur 1220." "
Note des voyageurs de 2 (Horrible), d’après 81 avis sur 1220." "

8,6/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Brigitte

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place.
Séjour de 3 nuits en octobre 2023
Réponse de General Manager le 16 oct. 2023
Dear Brigitte,Thank you for your review of Palmer House A Hilton Hotel. It's our goal to provide an excellent experience, and we're delighted to know we succeeded with you. We hope to welcome you back soon for another enjoyable stay. Sincerely,Nate HennigHotel Manager

6/10 Satisfaisant

Dawn

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2023
Réponse de Front Office Admin le 17 mai 2023
We appreciate your feedback on your stay with us. We value your input, to make our guest experiences better. So hopefully if you choose to stay with us again, we can improve on your last experience.

6/10 Satisfaisant

maureen

Les points faibles : Propreté et personnel et service
The very worst Hilton but great location.
We were offered a room with a grand lit, b nice then an upgrade to a higher floor for $35/night which we took. The room on the 18th floor looked out on a wall 5 meters away. Waited 30minutes to change the room and lost the grand lit. Room a bit run down - no pressure and not enough hot water in the shower. The concierge was never there and guest services refused to call a restaurant for me. Worst Hilton ever.
Séjour de 3 nuits en avril 2023
Réponse de General Manager le 16 avr. 2023
Dear Maureen,Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed our excellent location, however, we're sorry you were disappointed with aspects of your stay. Your comments are important to us, and we'll use them as we continually work to improve our accommodations and service. Given another opportunity, we hope we can host you for the visit you expected when visiting Chicago. Sincerely,Nate HennigHotel Manager

8/10 Bien

Claire

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2022
Réponse de EO le 6 sept. 2022
Dear Claire,Thank you for your recent stay with us here at The Palmer House we hope to be able to welcome you back soon.Best Regards,Ericka

2/10 Horrible

Xavier

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’hotel surfe sur l’ancien mais à complètement oublié de faire l’entretien obligatoire à tout hôtel. Les couloirs et chambres sont tres sales et en mauvais état. Du sang et du jus d’orange sur les portes, des degats des eaux avec moisissures, le sol est sale, le rideau de douche avec de la morve ou moisissure séchée, de l’urine sur la droite des WC qui doit dater de plusieurs années, des joints de portes rouillés qui degueulent sur la porte, du papier pain qui décolle énormément partout, des meubles usagés et tres sales jamais nettoyés recouverts de poussière et autres résidus. J’ai pris des photos pour preuve tellement c’est une honte. Pas de bouteille d’eau alors que l’eau est de mauvais goût. La chambre tres sombre, je n’ai pas osé regarder sous le lit tellement tout est sale et insalubre. Le personnel peut serviable ni accueillant je m’en foutiste. Le restaurant du petit déjeuner : j’y ai été deux fois mais à chaque fois l’accueil est repoussant , on attend tres longtemps avant d’obtenir une place alors qu’il n’y a pas grand monde, une fois installé, cela prend du temps avant de pouvoir commander, la nourriture est tres tres grasse à l’américaine et on ne peut pas leur reprocher, le prix est incroyable cher, le service on vous jette le café. Tres tres déçu, une chose est certaine : je ne reviendrais plus à cet hôtel désuet qui surfe certainement sur une image du passé. Et je ne vous parle même pas du personnel d’accueil …
Séjour de 8 nuits en novembre 2021
Réponse de EO le 4 janv. 2022
First off, thank you for your recent stay with us here at The Palmer House I want to apologize that your recent stay was not satisfactory. We will definitely make note and let the appropriate people aware of theses issues. Thank you.

6/10 Satisfaisant

Yolanda

Voyage en famille
Les points forts : Personnel et service
Bathroom issues no food after 1030pm Won’t stay here again for $400 😡😡
Séjour de 1 nuit en mai 2024

10/10 Excellent

Marie E

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place and very convenient to landmarks and shopping area
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Marie E,Thank you for staying with us and for taking the time to provide your review. We are delighted to hear that our convenient location added to the enjoyment of your recent stay. Our team hopes to have the pleasure of welcoming you back to the Palmer House, a Hilton Hotel for another five-star experience. Thank you for your kind words!Sincerely,Henry DornelasHotel Manager

10/10 Excellent

Charlene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel loved the lobby atmosphere, bar and restaurant. Pool and gym are nice and lots of small shops. Close proximity to all sight-seeing opportunities!!
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Charlene,Thank you for taking the time to share your comments with us. We are happy to know that you appreciated our beautiful hotel atmosphere, delicious dining and drinking options, and ample amenities. It was truly a pleasure hosting you, and we hope to see you again soon! Sincerely,Henry DornelasHotel Manager

6/10 Satisfaisant

Kristian

Voyage en couple
Les points forts : Propreté et personnel et service
Standard room, good price for location
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 12 mai 2024
Dear Kristian,Thank you for choosing to stay with us. We're pleased to hear that you found our pricing and location satisfactory. It was wonderful having you as our guest, and we look forward to welcoming you back and ensuring another enjoyable visit.Sincerely,Henry DornelasHotel Manager

4/10 Médiocre

Gheorghe

Les points faibles : Propreté
Just ok
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Gheorghe,While we're glad you found your stay satisfactory, we're disappointed we didn't fully exceed your expectations. We hope to have the opportunity to impress you on your next visit.Sincerely,Henry DornelasHotel Manager

8/10 Bien

Miguel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La localización del lugar es excelente para poder acceder a los sitios turísticos de forma fácil y rápida.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Querido Miguel,Fue un placer recibirlo mientras estuvo en la ciudad. Nos alegra que nuestra ubicación haya funcionado bien para su viaje y lo invitamos a quedarse con nosotros nuevamente si regresa a la zona.Atentamente,Henry DornelasGerente del hotel

10/10 Excellent

Cathy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Cathy,Thank you for leaving a review about your recent stay. We're glad to hear you enjoyed your time with us. Thanks again, and we look forward to welcoming you back to Palmer House, a Hilton Hotel.Sincerely,Henry DornelasHotel Manager

10/10 Excellent

Robert, Ciudad Juarez

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, thoroughly enjoyable stay. Friendly staff
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 7 mai 2024
Dear Robert,We appreciate your kind words about your recent stay with us. Our Team takes pride in providing friendly service, and we're thrilled you recognized their hospitality. Thank you for choosing Palmer House A Hilton Hotel, and we can't wait to welcome you back for another enjoyable experience.Sincerely,Henry DornelasHotel Manager

10/10 Excellent

Bannur, Granada

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, great staff
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Bannur,Thank you for choosing to stay with us and for your kind acknowledgment of service excellence at Palmer House, a Hilton Hotel. We are delighted to hear that our location and friendly Team added to the enjoyment of your visit. It was a sincere pleasure to host you, and we look forward to welcoming you back soon for another memorable stay!Sincerely,Henry DornelasHotel Manager

8/10 Bien

Sherry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The decor is beautiful. The staff was helpful and the breakfast was very good. The brownies are not so great. Do not buy at $8. The only problem was when we asked for additional items in our room, they either arrived after a very long wait or not at all. One more thing - smallest bathroom I have ever seen.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 7 mai 2024
Dear Sherry,We at Palmer House, A Hilton Hotel appreciate your review. We are delighted to hear you enjoyed our delicious breakfast and had pleasant encounters with our warm, friendly Team. We appreciate your feedback and will use it to continually improve for our guests. We hope to have the pleasure of welcoming you back. Sincerely,Henry DornelasHotel Manager

6/10 Satisfaisant

Jeffrey

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The stay was fine. This hotel has a system where you are charged an extra $25 but then it is applied to a bar or restaurant bill. The only problem is that they didn’t execute that process at all so my bill at the restaurant was not reduced $25. That was discovered when I returned home. They are banking on the fact that most people won’t call to fight for their $25 over the phone. So…beware!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Jeffrey,Thank you for sharing your experience. We appreciate your feedback on the billing issue and sincerely regret any inconvenience this may have caused. Please reach out to us offline if you have questions or need assistance regarding this matter. We look forward to welcoming you back and providing a more seamless experience.Sincerely,Henry DornelasHotel Manager

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The famous lobby is awesome
Séjour de 3 nuits en avril 2024
Réponse de The Palmer House Hilton le 1 mai 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

8/10 Bien

Josh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel ended up being pretty good for the stay, I was very comfortable with my room, I just was not informed there was a $25 mandatory property charge, which is why I’m rating 4 stars. The location is close to most of the local transit lines, as well as having decent stores in the area if you need to pick anything up (target, convenience stores, etc)
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Josh,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. Please know that our mandatory Destination Fee covers a plethora of extras, including premium guest internet access, a daily 25 food and beverage credit for use in all hotel outlets, a daily 25 credit towards on-site spa services, and more. While we list this across all booking platforms, we understand your frustration and will do what we can to ensure clarity going forward. Overall, we're glad you had a great time, and we hope for another chance to impress you in the future.Sincerely,Henry DornelasHotel Manager

8/10 Bien

Mingwei

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great location. Nice walk to lake and River. Close to museum and Chicago culture center. Old hotel and average maintenance. The room has no privacy tag. Asked but ignored. No complaint. Good stay and enjoyed.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Mingwei,Thank you for your feedback on your recent stay at Palmer House, a Hilton Hotel. We're pleased to hear that you appreciated our great location and enjoyed the nearby attractions. However, we sincerely apologize for any inconvenience caused by any privacy and maintenance issues you may have encountered. Your feedback is valuable to us, and we'll address these concerns with our team to ensure a better experience for our guests in the future. We hope to have the pleasure of welcoming you back to Palmer House, a Hilton Hotel for an improved stay.Sincerely,Henry DornelasHotel Manager

8/10 Bien

bryan

Les points forts : Propreté
Within 2 blocks from the amazing Chicago Art Museum. There is an Irish Pub on the same block. Lake Michigan is 3 blocks away.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Bryan,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay. Sincerely,Henry Dornelas

10/10 Excellent

Joseph

Séjour de 1 nuit en avril 2024

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was helpful. Rooms were kept clean. Good area.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Brian,We truly appreciate your feedback. It's wonderful to hear that our staff was helpful, and we are happy you enjoyed our area. Your kind words mean a lot to us, and we look forward to welcoming you back to the Palmer House A Hilton Hotel for another enjoyable stay soon!Sincerely,Henry DornelasHotel Manager

10/10 Excellent

Judy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beauty of this historic hotel was wonderful! We enjoyed our stay there. It was a great meeting place for our family.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Judy,Thank you so much for the five-star review. We are so pleased to hear you had such a wonderful stay here with your family and enjoyed our beautiful, historical property. We hope you will allow us the pleasure of hosting you again at Palmer House, a Hilton Hotel.Sincerely,Henry DornelasHotel Manager

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the unique character of the Palmer House and will definitely stay there again, the next time we are in Chicago. It was a memorable stay and the accommodations were outstanding!
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Laura,We're delighted you enjoyed your stay at Palmer House A Hilton Hotel! Please come see us again soon for another fantastic experience the next time you're in the Windy City.Sincerely,Henry DornelasHotel Manager

6/10 Satisfaisant

Karla, Bellevue

Voyage en famille
Les points forts : Personnel et service
The double beds were very small. There was no coffee maker, refrigerator, or microwave in the room. There was no free coffee anywhere in the hotel. The shower had long hairs in it when we arrived. The mini bar fridge contained several sandwich wraps that had expired 2 months earlier. The pool wasn't as warm as we had hoped, but wasn't cold and the underwater lights and bubblers were nice. The spa and gym were nice. The lobby decor was spectacular. And we enjoyed all the photos of famous people in the hallways. Front desk responded quickly to text messages. I don't think I will stay there again.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Karla,Thank you for taking a moment to share your honest thoughts. We sincerely regret to learn of your disappointment with your experience despite our excellent amenities, hospitable Team, and tasteful decor. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. It was a pleasure having you here, and we wish you safe travels.Sincerely,Henry DornelasHotel Manager

8/10 Bien

Kristin

Voyage d’affaires
Les points forts : Propreté et personnel et service
Cool historic building with friendly staff. Some disrepair and loud neighbors (not necessarily the hotel's fault). I really wish the rooms had a fridge that I could use for leftovers.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Kristin,It was a pleasure hosting you at the Palmer House A Hilton Hotel. We are happy to know you enjoyed your overall stay, however, we sincerely apologize your neighbors had disturbed the restful stay we try to deliver for our guests. Please reach out to the front desk whenever there is an issue, and we will do our best to accommodate. We hope we have the pleasure of welcoming you back soon.Sincerely,Henry DornelasHotel Manager

4/10 Médiocre

Rebecca

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de The Palmer House Hilton le 14 mai 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the Palmer House to your liking. I also would like to apologize for any issues, reported and not, we take pride in offering great service to our guests and intend to address these issues you have shared. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

David

Séjour de 4 nuits en mars 2024
Réponse de The Palmer House Hilton le 1 mai 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

2/10 Horrible

Melba

Séjour de 3 nuits en avril 2024

8/10 Bien

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very pleasant stay. Would recommend. Great during the holidays—beautiful decorations and holiday cheer.
Séjour de 5 nuits en décembre 2023
Réponse de General Manager le 10 avr. 2024
Dear Julia,Thank you for sharing your experience at Palmer House A Hilton Hotel. We are so happy to hear that you had a great stay with us. It's wonderful to know that you enjoyed the beautiful decorations and holiday atmosphere during your visit. We appreciate your kind recommendation and look forward to welcoming you back to Palmer House for another delightful stay!Sincerely,Henry DornelasHotel Manager

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de The Palmer House Hilton le 23 avr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

10/10 Excellent

Brenda

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Harriett

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The hotel was very nice. However, there was an annoying noise, like someone or something was banging on the pipes and because of this I did NOT have a restful night sleep.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Harriett,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel very nice. However, we're concerned to learn about the noise disturbance you experienced during your stay. Providing a restful night's sleep is a top priority for us, and we apologize for any inconvenience caused by the noise from the pipes. Your comments have been noted, and we will look into the issue. We hope to have the opportunity to welcome you back for a more peaceful stay.Sincerely,Henry DornelasHotel Manager

6/10 Satisfaisant

Ma Zarina Concepcion

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The new pool and fitness area additions were awesome! However, our room was small and the pillows were not the most comfortable. The staff were okay. It was a busy weekend. The tablet in our room that was supposed to help with the stay did not work and still had the past occupants' info.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Dear Ma Zarina,We're delighted to hear you enjoyed the addition of the new pool and fitness area! We sincerely apologize for the discomfort with the room size, pillows, and the issue with the tablet not being reset for your stay. We appreciate your understanding during a busy weekend and value your feedback on our staff's service. We hope to welcome you back soon, aiming to provide an even better experience.Sincerely,Henry DornelasHotel Manager

8/10 Bien

Terriann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Walkable to Art Museum, Millennium Park and shopping
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear Terriann,We're so happy to know that you had a great time with us overall and that our prime location was perfect for your needs. Thank you so much for the high rating, and we hope to see you again soon at Palmer House A Hilton Hotel.Sincerely,Henry DornelasHotel Manager

4/10 Médiocre

Michael

I was upsold on a room that didn’t have a leisure chair or couch. Very disappointed
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear Michael, Thank you for sharing your feedback with us. We sincerely apologize that our room didn’t meet your expectations and welcome you to connect with us offline for us to further look into this for you. We look forward to regaining your confidence and welcoming you back to the hotel in the near future.Sincerely,Henry DornelasHotel Manager

8/10 Bien

robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Only issue was the hot water pressure for hot water did not work. Like period. No water came out and we had to shower with cold water. Asked for a fan and was told they would look for one and then never given to us. Overall the stay was worth it but I wished they would have accommodated us and worked on some do the maintenance of the room.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Robert,We are so happy to know that you had a good time with us overall at Palmer House A Hilton Hotel. Your feedback regarding the hot water pressure will be discussed internally, and our maintenance team will look into your comments further so that improvements can be made where necessary. In addition, we apologize for any disappointment in the service you received, and we'll work to ensure that this doesn't happen again. Thank you, and we hope you'll give us another chance in the future. Sincerely,Henry DornelasHotel Manager

10/10 Excellent

Brad

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
-
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Brad,Thank you for choosing Palmer House A Hilton Hotel! We're glad you enjoyed your visit, and we invite you to stay with us again during your next trip.Sincerely,Henry DornelasHotel Manager

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed this historic hotel. It was walkable to our destinations including museums and restaurants. The staff was great.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Dear David,Thank you so much for the perfect rating! It warms our hearts to know that our friendly team members and prime location were perfect for your needs during your stay. It would be a pleasure to welcome you back to the Palmer House, a Hilton Hotel in the future.Sincerely,Henry DornelasHotel Manager

10/10 Excellent

Kristina

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was nice (and extremely busy and packed with people), rooms were great. Great location to get a Chicago experience. Clean rooms, but no option to use a refrigerator for personal items.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Kristina,Thank you for choosing Palmer House, a Hilton Hotel, and for taking the time to share your delightful five-star review. We are thrilled you were impressed with our clean, comfortable accommodations and great location. Your constructive comment about a refrigerator is also appreciated and will be shared with the team as we consider future improvements. We look forward to welcoming you back for another memorable experience.Sincerely,Henry DornelasHotel Manager

10/10 Excellent

Bruce

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful staff and hotel. Highly recommend!
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Bruce,Thank you for your glowing review and perfect rating! Our Team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a terrific impression on you. It was a pleasure having you here, and we hope you return to Palmer House, a Hilton Hotel soon.Sincerely,Henry DornelasHotel Manager

4/10 Médiocre

David

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The Palmer House Hilton le 14 mai 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the Palmer House to your liking. I also would like to apologize for any issues, reported and not, we take pride in offering great service to our guests and intend to address these issues you have shared. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Mallory

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our stay was great, friendly staff. The parking was very convenient, right across the street.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Mallory,Thank you for your kind acknowledgment of service excellence at Palmer House, a Hilton Hotel. We're delighted that you had a great stay with us and that our Team contributed positively to your experience. It's great to know that you found our parking arrangements convenient. We appreciate your generous review and hope to welcome you back for another enjoyable stay in the future.Sincerely,Henry DronelasHotel Manager

10/10 Excellent

Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The Palmer House Hilton le 23 avr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

10/10 Excellent

Marvin

Séjour de 2 nuits en mars 2024
Réponse de The Palmer House Hilton le 23 avr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

4/10 Médiocre

Cristina

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Small room and no view
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Cristina,Thank you for your review. It was a pleasure having you stay with us during your time in Chicago; however, we regret that you were not satisfied with your experience. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Take care, and we wish you safe travels.Sincerely,Henry DronelasHotel Manager

6/10 Satisfaisant

Nina

Voyage en couple
Les points forts : Personnel et service
Hotel room is not what we expected. Room was a lot smaller.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 22 mars 2024
Dear Nina,Thank you for staying with us recently. We regret to learn that your experience fell short of expectations. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Chicago.Sincerely,Henry DronelasHotel Manager

6/10 Satisfaisant

david, Benton Harbor

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
dirty clothes under bed from someones previous stay thick dust all around room woke up take shower an had huge bugs in there
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 mars 2024
Dear David,Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us at your earliest convenience so that we can connect with you and discuss your stay further.Sincerely,Henry DronelasHotel Manager

2/10 Horrible

Brooke

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
Check in time was 3pm, we got there at 5pm and we still didn’t have a room. Check in line took about an hour to get through to end up still not having a room. We finally got a text that our room was ready at 610pm. We got woken up at 2am with a full on party in the hall. Super disappointed with our stay
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 mars 2024
Dear Brooke,It is disheartening to learn about your experience at check-in and the noise you dealt with early in the morning. Please accept our heartfelt apologies for these concerns, and know that we will speak with our team to ensure similar situations do not occur again. Thank you for taking time out of your day to share your thoughts, and we hope you'll give us another opportunity to regain your trust someday. Sincerely,Henry DronelasHotel Manager

8/10 Bien

Aryssa

Séjour de 1 nuit en mars 2024
Réponse de The Palmer House Hilton le 23 avr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!