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Avis sur Embassy Suites by Hilton Chicago Downtown Magnificent Mile

4 out of 5
Embassy Suites by Hilton Chicago Downtown Magnificent Mile
511 North Columbus Drive, Chicago, IL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 1218 avis sur 2444." "
Note des voyageurs de 8 (Bien), d’après 623 avis sur 2444." "
Note des voyageurs de 6 (Satisfaisant), d’après 313 avis sur 2444." "
Note des voyageurs de 4 (Médiocre), d’après 173 avis sur 2444." "
Note des voyageurs de 2 (Horrible), d’après 117 avis sur 2444." "

8,2/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Fabien

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Anie Mae Talaga le 15 sept. 2023
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

4/10 Médiocre

Karel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Stephanie le 7 août 2023
Thank you for your response. Is there anything we could have done to make it better?

10/10 Excellent

Marjorie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyage en famille sur 3 jours, Hôtel central, Petit déjeuner sympa.
Réponse de Stephanie le 8 nov. 2022
We are so glad that you enjoyed your stay! We hope to see you back again soon.

10/10 Excellent

Laurie SOULAT

10/10 Excellent

Julie

4/10 Médiocre

stéphane

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Son emplacement.
Réponse de Stephanie le 8 nov. 2022
I am so sorry to hear the the stay did not meet your expectations. Please feel free to contact a Front Desk manager if you wish to discuss the specifics of the issues. Thank you!

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check-in desk was not on ground floor. Would be helpful to have a person in the ground floor to direct you. It was not difficult to figure out, but weary travels could benefit from having a person on the ground level.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Crystal

Voyage en famille
Les points faibles : Propreté et personnel et service
We had to move rooms twice because the rooms were dirty and smells moist/humid. First room both beds has dirty sheets/covers. 2nd room had same smell, one bed had old blood on the covers, bathroom was not cleaned properly. Someone else’s hair was on the shower walls. Staff was nonchalant about just coming in and cleaning. We were VERY unsatisfied by our stay.
Séjour de 2 nuits en mai 2024
Réponse de Stephanie le 20 mai 2024
Thank you for your candid feedback. At the time of the issue, we shared this feedback with housekeeping management and a partial refund was provided. If you have any further questions, please feel free to call the main line for the hotel and ask for a Front Office Manager.

2/10 Horrible

Alfred

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very dated building. It looks like it was an apartment building of sort. Blinds on window facing the hallway not safe. People can see inside. Bathroom tub has old stains (too much usage). Shower head broken. People in the next room screaming on the hallway and in their room and making houling sounds like wolves. Very scary moments we thought they were having a fight or domestic violence or else. Nice elevators. Entrance to the building (foyer before the elevatora to the check in floor) very creepy and old with scary looking people hanging out. People at checking with very unhappy faces not even reacting to any of our friendly works. Professional yes. Warm no. Very strange place but near most attractions in downtown. Very expensive for such a old dated and creepy place (more than $300 per night for two people). We were valet parking was available. Well that didnt happen since there was sign indicating “no valet parking”. We will never again stay at this hotel. And we love Embassy Suites when we travel. In fact after Chicago we went to Grand Rapids in Michigan to another Embassy Suites and what a difference! Our Grand Rapid stay was outstanding in an amazing building with great parking and services.
Séjour de 1 nuit en mai 2024

8/10 Bien

Christine, Holly Springs

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall good place and would go back. Central to everything by walking or train.
Séjour de 4 nuits en mai 2024
Réponse de Stephanie le 20 mai 2024
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Artem

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en mai 2024
Réponse de Anie Mae Talaga le 19 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Suzanne, BARRIE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location.
Séjour de 3 nuits en mai 2024
Réponse de Anie Mae Talaga le 19 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

8/10 Bien

Samio

Les points forts : Propreté
Séjour de 7 nuits en mars 2024
Réponse de Anie Mae Talaga le 19 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

2/10 Horrible

Stephanie

Séjour de 1 nuit en mai 2024
Réponse de Anie Mae Talaga le 19 mai 2024
Thank you for your candid feedback. We will be acting on the issues that you shared with us.

8/10 Bien

Janathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely LOVED the hotel. They only think that could have made this stay perfect would have been a laundry room!
Séjour de 3 nuits en mai 2024
Réponse de Anie Mae Talaga le 19 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Kai, Flushing

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Anie Mae Talaga le 19 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Olajuwon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yea that breakfast sucked! Everything else was Perfect!!
Séjour de 1 nuit en mai 2024
Réponse de Anie Mae Talaga le 19 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Tashiana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Anie Mae Talaga le 19 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome experience
Séjour de 1 nuit en mai 2024
Réponse de Anie Mae Talaga le 12 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

6/10 Satisfaisant

noel

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Anie Mae Talaga le 19 mai 2024
Thank you for your candid feedback. We will be acting on the issues that you shared with us.

4/10 Médiocre

Dr. Scott

Couldn’t get my Hilton Honors to work. No one could help me!
Séjour de 1 nuit en mai 2024
Réponse de Anie Mae Talaga le 12 mai 2024
Good Afternoon, I do apologizer for the inconvenience. I left a Voicemail for you and please feel free to call us back. Thank you for your feedback!

10/10 Excellent

Areli

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cassie, l believe was the one who checked me in. Super nice.
Séjour de 1 nuit en mai 2024
Réponse de Anie Mae Talaga le 12 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Shakita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the location & the feeling of being safe
Séjour de 1 nuit en mai 2024
Réponse de Anie Mae Talaga le 12 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

2/10 Horrible

Haley

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No valet parking. No room service. (We tried they never answered then we contacted front desk they said they’d call us, they did 1 1/2 hrs later but we had already had to go down to the restaurant to eat. Only one cup in our room so had to go get more toiletries and required things property is supposed to have provided. The host was rude, the front desk was rude. Did not receive all amenities paid for. I’ll never come back. STAY AWAY
Séjour de 1 nuit en mai 2024
Réponse de Stephanie - Assistant Director of Front Office le 13 mai 2024
Thank you for your feedback. I am very sorry the stay was disappointing. I emailed you directly to see if we can touch base and how we can make things right for you.

8/10 Bien

Deanna

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Donny the bartender was very nice.
Séjour de 3 nuits en avril 2024
Réponse de Stephanie le 13 mai 2024
We are so glad you enjoyed your stay with us! We hope to see you back again soon. We will pass on the kind words about Donny!

10/10 Excellent

Krystal

Séjour de 3 nuits en avril 2024
Réponse de Anie Mae Talaga le 12 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 Excellent

Reyna

Séjour de 1 nuit en mai 2024
Réponse de Anie Mae Talaga le 12 mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

6/10 Satisfaisant

Dahlia

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Embassy suites is usually my go to. There are two in downtown Chicago. I was a little disappointed with this one in particular. The carpets were dirty and sticky. When you sat on the sofa is sunken the bathroom could’ve been better maintained. I was a little disappointed With the breakfast, it was all cold. When we went for the social hour, they were chips and dip. Which was very different than when I stayed at the other embassy suites again is downtown. Location ultimately we had a good time but moving forward, I would probably choose the other downtown site.
Séjour de 1 nuit en mai 2024
Réponse de Stephanie le 10 mai 2024
Thank you for your response and I am sorry about the issues. I am reaching out personally to see what we can do to make it right.

10/10 Excellent

Hadiseh

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The location is perfect and accessible to everywhere
Séjour de 3 nuits en mai 2024
Réponse de Stephanie le 10 mai 2024
We are so glad you enjoyed your stay and hope to see you again soon!

8/10 Bien

Gerardo Salazar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Stephanie le 10 mai 2024
We are so glad you enjoyed your stay and hope to see you again soon!

8/10 Bien

Deron

Les points faibles : Infrastructures et conditions de l’hébergement
Location, location, location. So centrally located and we were able to walk everywhere we wanted to go. Nice breakfast and the pool was fun. It’s an older hotel and not all of the amenities have been updated.
Séjour de 1 nuit en mai 2024
Réponse de Stephanie le 10 mai 2024
We are so glad you enjoyed your stay and hope to see you again soon! We are working with our ownership on the possibility of a remodel.

10/10 Excellent

Khaled

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good experience.
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 10 mai 2024
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Lois

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Odessia was such a pleasure! She made my check in a breeze. I loved her vibes & energy.
Séjour de 1 nuit en mai 2024
Réponse de Stephanie le 10 mai 2024
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Julio

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was there for my friend birthday we really enjoy the place
Séjour de 1 nuit en février 2024
Réponse de Stephanie le 5 mai 2024
We are so glad you enjoyed your stay with us and hope to see you again soon! Glad it was a good celebration!

6/10 Satisfaisant

wendy, Sauk Rapids

Séjour de 1 nuit en avril 2024

10/10 Excellent

Nisha

Séjour de 3 nuits en avril 2024

10/10 Excellent

Kali

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are new to visiting Chicago, so we didn’t understand the parking or streets very well, but we figured it out. The hotel was good. The pull out couch wasnt comfortable at all, but it worked for the one night we stayed. The view was nice of the city.
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 5 mai 2024
We are so glad you enjoyed your stay with us and hope to see you again soon! We will look at the pull out sofa.

10/10 Excellent

Ricardo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super bien
Séjour de 1 nuit en février 2024
Réponse de Stephanie le 29 avr. 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon!

4/10 Médiocre

Julie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Guest services were rude. Bathroom in our suite was not clean. Breakfast was chaos except for the amazing omelette cooks.
Séjour de 2 nuits en avril 2024
Réponse de Stephanie - Assistant Director of Front Office le 29 avr. 2024
Good day - I left a message on your voicemail. I apologize for the issues during your stay and would like to speak with you further about how we can make things right.

4/10 Médiocre

Raven

Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Room wasn’t cleaned properly. Hair was all over the place. Tub and toilet were rusty. And the cherry on top was no towels replenished in our room 🙂 our suite was for four guests, but there was enough towels for one person. Had to find housekeeping on our own for more towels.
Séjour de 1 nuit en avril 2024
Réponse de Anie Mae Talaga le 28 avr. 2024
I'm sorry for the issues. I will let housekeeping management know about the issues with the room. Thank you for your feedback!

6/10 Satisfaisant

Melvina

Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 29 avr. 2024
Thank you for your review. Is there anything specific we could have done to make things better?

8/10 Bien

anupam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is getting older. Overall very pleasant.
Séjour de 3 nuits en avril 2024
Réponse de Stephanie le 28 avr. 2024
So glad you enjoyed the stay! We hope to see you back again soon! We are working with ownership to refresh some of the rooms. This feedback helps us!

10/10 Excellent

Juan

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Anie Mae Talaga le 28 avr. 2024
So glad you enjoyed the stay! We hope to see you back again soon!

4/10 Médiocre

Ilan

Voyage d’affaires
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
No hot water for shower Shower overflooded. Limited maintenance support
Séjour de 1 nuit en avril 2024
Réponse de Anie Mae Talaga le 28 avr. 2024
Thank you again for taking your time to speak with me. Please let me know if you have any questions or concerns. Have a great day!

4/10 Médiocre

Kenneth

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
Embassy made a mistake and had us in an accessible room and asked if we wanted to switch since they knew it was their mistake. We agreed and the guy told us we had an upgrade to a premium suite, but it was anything but premium; it was on the 2nd lowest floor and other than a pretty nice view from bedroom (where we sleep with curtain closed, the room was dark and dingy—-we were stuck in a dirty, dark corner where there is NO LIGHT coming through the living room window and we weren’t able to see the great architecture of hotel interior and 10x brighter main area that almost every other room faced. Then, there was literally no food to buy in hotel when we arrived without eating dinner—-no pantry and not even a candy bar for sale in the entire hotel. Then we noticed that we were supposed to get complimentary snacks in our premium suite (remember we were upgraded?) and I was told that we didn’t pay for premium so no snacks and that it wasn’t really an upgrade since we didn’t pay for it—-what a joke!!! She told me to order food at 12:30am or go to bed (literally). Next, it takes me about 2 hours to connect to hotel wifi and then it worked well. What else? Sofa bed pulled out to within inches of a foxed table and I cut my leg trying to squeeze by (no joke). Biggest problem is that there were loud noises every morning that woke us up way before we wanted to get up. We could hear a TV from room next door or above and there was a very loud banging noise firat 3 days; it was a bad stay
Séjour de 4 nuits en avril 2024
Réponse de Stephanie - Assistant Director of Front Office le 24 avr. 2024
I appreciate your time in speaking with me regarding the issues. If you have any further questions, please contact me at the main number for the hotel.

6/10 Satisfaisant

Arif

Les points faibles : Personnel et service
Nice
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 23 avr. 2024
Thank you for your reply! Anything at all you felt we could have done to make the score better?

10/10 Excellent

Johnny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and walkable.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Sylvia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast.
Séjour de 6 nuits en mars 2024
Réponse de Stephanie le 22 avr. 2024
We are so glad you enjoyed your stay and hope you visit us again soon!

10/10 Excellent

Brooke

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My kids and I love the Embassy Suites and we really enjoyed this one. The pool is a bit small - long in lengths but very narrow. The hotel is very conveniently located. The evening reception is nice. They even have a little Shirley Temple station for the kids. Breakfast is good, but very busy.
Séjour de 2 nuits en avril 2024
Réponse de Stephanie le 5 mai 2024
We are so glad you enjoyed your stay with us and hope to see you again soon!

8/10 Bien

Dan

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
In one room toilet didn’t work very well and the other took for ever to drain and they swept trash into corner in lobby and left all day
Séjour de 2 nuits en avril 2024
Réponse de Stephanie le 22 avr. 2024
I'm sorry for the issues. I will have the issues with the plumbing checked for each room. I will also let housekeeping management know about the issues with the trash. Thank you for your feedback!