Piscine extérieure, chaises longues

Avis sur Hyatt Regency Chennai

5 out of 5
Hyatt Regency Chennai
365 Anna Salai, Teynampet, Chennai, Tamil Nadu

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 213 avis sur 440." "
Note des voyageurs de 8 (Bien), d’après 127 avis sur 440." "
Note des voyageurs de 6 (Satisfaisant), d’après 47 avis sur 440." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 440." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 440." "

8,4/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

jean louis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en octobre 2021
Réponse de Tarun Seth le 6 nov. 2021
Dear Guest, Thank you for your generous review. We are glad to note that you had a comfortable stay at the hotel and we look forward to welcome you soon again at the Hyatt Regency Chennai. Warm Regards Tarun Seth General Manager Hyatt Regency Chennai

8/10 Bien

joakim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
review
great stay as always
Séjour de 2 nuits en février 2020
Réponse de Tarun Seth, General Manager, Hyatt Regency Chennai le 24 févr. 2020
Dear Guest, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform. Warm Regards

10/10 Excellent

joel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel de qualité très confortable
Un établissement central avec des prestations de grandes qualités
Dear guest, thank you very much for your great review. It is always very nice to know how our guest´s stay was and how they felt while with us. I hope you can come back anytime soon and enjoy a few more days in our hotel. Warm Regards, Parijat Gupta Public Relations Manager

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en mai 2024
Réponse de Ruban Das le 25 mai 2024
"Dear Guest,Thank you for choosing to stay with us, and for taking the time to share your experience here.We're thrilled to learn that your overall stay was enjoyable, and that you found our services and facilities to your satisfaction. Your willingness to share your feedback with fellow travelers is invaluable to us, and we eagerly anticipate the opportunity to welcome you back on your next visit.Warm regards,Ruban Das,General Manager,Hyatt Regency Chennai"

10/10 Excellent

Animesh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marvelous place to stay with an amazing breakfast buffet
Séjour de 3 nuits en mai 2024
Réponse de Ruban Das le 15 mai 2024
"Dear Guest,Thank you so much for your kind review. We’re glad to note that you had a lovely experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.Your kind words regarding the rooms and hotel services are immensely valued. We’re happy to know that our team member succeeded in making your experience a memorable one.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai"

10/10 Excellent

Adityaraj

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place with great staff!
Séjour de 1 nuit en mai 2024
Réponse de Ruban Das le 10 mai 2024
"Dear Guest,Thank you for choosing to stay with us and for taking the time to review your experience. It is kind of you to mention that you received consistently diligent and friendly service throughout your stay. Your feedback is a recognition of the service culture of genuine care and concern for the guest experience that we have inculcated through intensive training, and I am grateful to you for acknowledging this for the benefit of other travelers. The fact that the greatest highlight of your stay was the service rendered by my team, who desire to make a difference, makes me feel so proud of the team I work with. We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai."

6/10 Satisfaisant

Jeff, Singapore

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Enviroment overall good, the setback is the unstable wifi which keep drop-line, causing difficulty accessing internet .. no improving even feedbacks
Séjour de 5 nuits en mai 2024
Réponse de Ruban Das le 9 mai 2024
"Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience on this platform.Please accept my heartfelt apologies for the inconvenience caused to you. We have investigated the matter thoroughly and I sincerely apologize for the lapses which adversely impacted your experience with us.Unstable WI-FI connection is totally unacceptable and non-representative of our usually high service standards. I have addressed your feedback with the IT team and assure you that the learnings from this incident will be put to good use to prevent any future recurrence of a similar nature with you or any other guest.Once again, my heartfelt apologies for what happened during your stay. Please consider giving us an opportunity to redeem ourselves by showcasing the service standards we are known for. My team and I, look forward to hearing from you and welcoming you back soon.Warm Regards, Ruban Das,General Manager,Hyatt Regency Chennai"

8/10 Bien

Ramachandran

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good environment
Séjour de 1 nuit en février 2024
Réponse de Ruban Das le 2 mai 2024
"Dear Guest,Thank you so much for sharing your generous review. We’re glad to note that you had a pleasant dining experience at the hotel and enjoyed the food. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai"

10/10 Excellent

Vijitha

Séjour de 3 nuits en avril 2024
Réponse de Ruban Das le 9 mai 2024
"Dear Guest,Thank you for choosing to stay with us and for taking the time to review your experience. Your feedback is a recognition of the service culture of genuine care and concern for the guest experience that we have inculcated through intensive training, and I am grateful to you for acknowledging this for the benefit of other travelers. We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai."

6/10 Satisfaisant

Unnikrishnan

Les points forts : Propreté
My room was filled with fruit flies and even though I complained about it, the hotel didn’t do anything about it. The room door was also problematic. I had a lot of trouble just unlocking and locking the door. The lock switch and the lock weren’t attached properly and was problematic.
Séjour de 2 nuits en avril 2024
Réponse de Ruban Das le 13 avr. 2024
"Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience on this platform.Please accept my heartfelt apologies for the inconvenience caused to you. We have investigated the matter thoroughly and I sincerely apologize for the lapses which adversely impacted your experience with us.Please consider giving us an opportunity to redeem ourselves by showcasing the service standards we are known for. My team and I, look forward to hearing from you and welcoming you back soon.Warm Regards, Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Chedarampattu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
From check in to check out Hyatt Regency, Chennai made it an easy process. The room was clean and nice. The room service was good, and the laundry facilities were available around the clock. The staff was friendly, and greeted us with warmth every time. The dining options were good.
Séjour de 9 nuits en mars 2024
Réponse de Ruban Das le 29 mars 2024
"Dear Guest,Thank you for sparing your valuable time to share such a wonderful review on your experience with us.We are delighted to know that you had a memorable stay at our hotel, your positive feedback will act as source of inspiration for us. All of us at Hyatt Regency Chennai, endeavor to do our best so that all our guest receives friendly and attentive service coupled with genuine warmth and care.We are proud to have an ambassador in you and look forward to welcoming you back."Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

8/10 Bien

Changyi Linus

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
There are occasional blackouts at night where all the lights in the building go off and then on again. Otherwise quite pleasant stay.
Séjour de 1 nuit en mars 2024
Réponse de Ruban Das le 15 mars 2024
"Dear Guest,Thank you so much for your kind review. We’re glad to note that you had a lovely experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai"

10/10 Excellent

Jyotirmoy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ruban Das le 7 mars 2024
Dear Guest,Thank you so much for your generous rating. We’re glad to note that you had a comfortable experience at the hotel. All of us at Hyatt Regency Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai"

10/10 Excellent

Lakshmi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the aesthetics of the hotel, i loved the exhibitions they host, loved my room facing the pool. I appreciated and enjoyed everything abt the hotel. What i didnt like was the South Indian breakfast options. U need to hire a really good South Indian chef. The idly's were sticky, poori masala was bland and there was no variety in the dessert. I was there for 2 weeks and every day was a different version of the same desert. I have stayed at Rain Tree, amazing selection of South Indian breakfast options and more than one dessert to choose from, unlike Hyatt everyday offering a different version of the same dessert and no cashews in the dessert.
Séjour de 8 nuits en février 2024
Réponse de Ruban Das le 26 févr. 2024
Dear Guest,Thank you so much for your generous rating. We’re glad to note that you had a comfortable experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Thambirajah

Séjour de 5 nuits en février 2024
Réponse de Ruban Das le 26 févr. 2024
Dear Guest,Thank you so much for your generous rating. We’re glad to note that you had a comfortable experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban DasGeneral ManagerHyatt Regency Chennai"

2/10 Horrible

Vidyanathan

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
For the money that was paid, expect an exceptional customer service. It was a noisy train station w chaos . Pls do not go if the expectation is to unwind after a long day of work and meetings .
Séjour de 2 nuits en février 2024
Réponse de Ruban Das le 15 févr. 2024
"Dear Guest,Thank you so much for sharing your valuable feedback with us.Kindly accept my heartfelt apologies for the inconvenience faced by you during your stay. At Hyatt Regency, Chennai, we endeavor to do all we can to ensure that every guest feels welcomed, we regret to know your unsatisfactory stay with us.We have shared your feedback regarding the dirty carpet, mattress, pillows, window blinds, unpolished doors and fungus on the bathroom walls with our Rooms division manager and the housekeeping team and please be assured our leadership team is looking into the situation to resolve it at the earliest.I thank you for sharing your valuable observation with us which will act as a catalyst to improve the quality of our operations.I request you to consider staying with us on your next visit so that we can showcase marked improvement in the areas highlighted by you.We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm RegardsRuban DasGeneral ManagerHyatt Regency Chennai"

8/10 Bien

Raj

Séjour de 3 nuits en février 2024
Réponse de Ruban Das le 15 févr. 2024
"Dear Guest,Thank you so much for sharing your valuable feedback with us.Kindly accept my heartfelt apologies for the inconvenience faced by you during your stay. At Hyatt Regency, Chennai, we endeavor to do all we can to ensure that every guest feels welcomed, we regret to know your unsatisfactory stay with us.We have shared your feedback regarding the dirty carpet, mattress, pillows, window blinds, unpolished doors and fungus on the bathroom walls with our Rooms division manager and the housekeeping team and Please be assured our leadership team is looking into the situation to resolve it at the earliest.I thank you for sharing your valuable observation with us which will act as a catalyst to improve the quality of our operations.I request you to consider staying with us on your next visit so that we can showcase marked improvement in the areas highlighted by you.We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm RegardsRuban DasGeneral ManagerHyatt Regency Chennai"

8/10 Bien

Kung chieh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Ruban Das le 21 févr. 2024
"Dear Guest, Thank you for choosing to stay with us and for taking the time to share your experience on this platform. Please accept my heartfelt apologies for the inconvenience caused to you. We have investigated the matter thoroughly and I sincerely apologize for the lapses which adversely impacted your experience with us. Rude behaviour of the staff is totally unacceptable and non-representative of our usually high service standards. I have addressed your feedback with the entire team and assure you that the learnings from this incident will be put to good use to prevent any future recurrence of a similar nature with you or any other guest. Once again, my heartfelt apologies for what happened during your stay. Please consider giving us an opportunity to redeem ourselves by showcasing the service standards we are known for. My team and I, look forward to hearing from you and to welcoming you back soon. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

4/10 Médiocre

SAIPRASAD

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Ruban Das le 20 févr. 2024
"Dear Guest,Thank you so much for sharing your valuable feedback with us.Kindly accept my heartfelt apologies for the inconvenience faced by you during your stay. At Hyatt Regency, Chennai, we endeavor to do all we can to ensure that every guest feels welcomed, we regret to know your unsatisfactory stay with us.Our leadership team is looking into the situation to resolve it at the earliest.I thank you for sharing your valuable observation with us which will act as a catalyst to improve the quality of our operations.I request you to consider staying with us on your next visit so that we can showcase marked improvement in the areas highlighted by you.We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm RegardsRuban DasGeneral ManagerHyatt Regency Chennai"

10/10 Excellent

Sasmit

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had an absolutely amazing experience at Hyatt Chennai this past weekend. Having stayed at multiple Hyatt Regency hotels in US, I must say this one stands out in the top echelon of Hyatt hotels worldwide. Starting from checking in where ever smiling receptionist Mi@@ was amazing ,followed by the dining where each of the wide variety of food was delectable thanks to sou Chef V et al, and the equally laudable hospitality of folks in the restaurant area like Bh@@@@@, Kar@@@@, An@@@ ; and not to forget about the spectacular concierge service spearheaded by Kumar and co, along with the seamless checking out process by Ri@@@. All in all ,this was a memorable experience loved by my family and my parents-- 5 stars to the amazing team of Chennai Hyatt Regency, will certainly look forward to another delightful experience in future.
Séjour de 2 nuits en janvier 2024
Réponse de Ruban Das le 26 janv. 2024
Dear Guest, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform.We are glad to know that you had a pleasant stay and enjoyed the services provided by our team members. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. We look forward to hosting you again at Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

6/10 Satisfaisant

Nandakumar

Séjour de 3 nuits en janvier 2024
Réponse de Ruban Das le 24 janv. 2024
Dear Guest,Thank you so much for sharing your valuable feedback with us.Kindly accept my heartfelt apologies for the inconvenience faced by you during your stay. At Hyatt Regency, Chennai, we endeavor to do all we can to ensure that every guest feels welcomed, we regret to know your unsatisfactory stay with us.We request you to please share a detailed feedback with us so that we can look into the situation and have it resolved at the earliest.We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Deluxson, Brentwood

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Hotel - Clean rooms, Friendly staffs , Enjoyed staying . Will be back soon
Séjour de 7 nuits en janvier 2024
Réponse de Ruban Das le 22 janv. 2024
Dear Guest, I would like to thank you for taking the time to share your feedback regarding your recent stay with us on this esteemed platform. We are thrilled to know you liked the rooms, and service rendered by our thoughtful team members. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Sunethra

Séjour de 3 nuits en janvier 2024
Réponse de Ruban Das le 22 janv. 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

4/10 Médiocre

Niket

Séjour de 1 nuit en janvier 2024
Réponse de Ruban Das le 15 févr. 2024
"Dear Guest,Thank you so much for sharing your valuable feedback with us.Kindly accept my heartfelt apologies for the inconvenience faced by you during your stay. At Hyatt Regency, Chennai, we endeavor to do all we can to ensure that every guest feels welcomed, we regret to know your unsatisfactory stay with us.We have shared your feedback regarding the dirty carpet, mattress, pillows, window blinds, unpolished doors and fungus on the bathroom walls with our Rooms division manager and the housekeeping team and please be assured our leadership team is looking into the situation to resolve it at the earliest.I thank you for sharing your valuable observation with us which will act as a catalyst to improve the quality of our operations.I request you to consider staying with us on your next visit so that we can showcase marked improvement in the areas highlighted by you.We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm RegardsRuban DasGeneral ManagerHyatt Regency Chennai"

10/10 Excellent

Pannila

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Ruban Das le 22 janv. 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Ancella

Had a wonderful stay
Séjour de 2 nuits en janvier 2024
Réponse de Ruban Das le 23 janv. 2024
Dear Guest, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform.We are glad to know that you had a wonderful stay at the hotel.All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. We look forward to hosting you again at Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Tanmay

Séjour de 1 nuit en janvier 2024
Réponse de Ruban Das le 19 janv. 2024
Dear Guest,Thank you so much for reviewing your experience with us. We are pleased to learn that you had an enjoyable experience at our hotel.We are proud to have an ambassador in you and look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

8/10 Bien

Subir

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Ruban Das le 15 janv. 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are thrilled to know you had a pleasant stay at our hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. We look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Herbert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Ruban Das le 10 janv. 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

8/10 Bien

Natesa, LAGUNA NIGUEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en janvier 2024
Réponse de Ruban Das le 10 janv. 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Usharany, Naperville

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Location, staff
Séjour de 1 nuit en janvier 2024
Réponse de Ruban Das le 9 janv. 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are thrilled to know you liked the location and service provided by our thoughtful team members. All of us at Hyatt Regency, Chennai endeavor to do our best so that our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

8/10 Bien

Manjula, Germantown

Voyage en famille
Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de Ruban Das le 9 janv. 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are glad to know you had a pleasant stay with us. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Ami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Ruban Das le 9 janv. 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are glad to know you had a pleasant stay with us. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

8/10 Bien

Lakshmi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did NOT like the following: 1. illogical placement of light switches in the room. 2. there were not many vegetarian options and options for small portion eaters in hotel restaurant 3. the bathroom door design was illogical - either covered the shower or the toilet. they could not be used in parallel 4. Found a cockroach in the bath tub the very first day did like the following: 1. the room was cleaned everyday 2. management remembered my birthday :) 3. The staff was friendly and courteous 4. we felt safe during our stay
Séjour de 2 nuits en décembre 2023
Réponse de Ruban Das le 9 janv. 2024
Dear Guest,It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform.While we are glad to learn that your overall experience at the hotel was pleasant, we regret to know that certain aspects of your stay were less than satisfactory.I take this opportunity to thank you for extending such kind words towards our the service rendered by our staff members. We consider our people to be our greatest assets and I am elated to know that our team members succeeded in making your stay memorable.My heartfelt apologies for the inconvenience faced by you with the design of the room. The feedback shared by you have been given the seriousness it deserves and my team will stand committed and we will be eager to provide you a much improved service on your next visit to our hotel. I am confident that my team will spare no effort to impress you.My team and I, look forward to hearing from you and to welcoming you back soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Luckmi

Séjour de 10 nuits en décembre 2023
Réponse de Ruban Das le 8 janv. 2024
Dear Guest,Thank you for your generous review. We are glad to note that you had a comfortable stay at the hotel, and we look forward to welcoming you soon again at the Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

8/10 Bien

senthilvel

Séjour de 2 nuits en décembre 2023
Réponse de Ruban Das le 1 janv. 2024
Dear Guest,Thank you for sharing your feedback with us.We are glad to know that you had a good experience at our hotel. My team and I look forward to welcoming you back again soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Subir

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Ruban Das le 27 déc. 2023
Dear Guest,Thank you for your kind review. We are pleased to note that you had a comfortable experience at the hotel and we look forward to welcoming you soon again at the Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

8/10 Bien

SHABARI

Séjour de 3 nuits en décembre 2023
Réponse de Ruban Das le 29 déc. 2023
Dear Guest, I would like to thank you for taking the time to share your rating regarding your recent stay with us on this esteemed platform. We are thrilled to know you had a pleasant stay at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

8/10 Bien

SHABARI

Séjour de 3 nuits en décembre 2023
Réponse de Ruban Das le 29 déc. 2023
Dear Guest, I would like to thank you for taking the time to share your rating regarding your recent stay with us on this esteemed platform. We are thrilled to know you had a pleasant stay at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Anirban

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Ruban Das le 20 déc. 2023
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are thrilled to know you had a comfortable stay with us. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai

10/10 Excellent

Raghuram

Séjour de 5 nuits en décembre 2023
Réponse de Ruban Das le 8 janv. 2024
Dear Guest,Thank you for your generous review. We are glad to note that you had a comfortable stay at the hotel, and we look forward to welcoming you soon again at the Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Rama

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Ruban Das le 20 déc. 2023
Dear Guest,Thank you for sparing your valuable time to share your experience with us.We are delighted to know that you had a memorable stay at our hotel, your positive feedback will act as source of inspiration for us. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guest receives friendly and attentive service coupled with genuine warmth and care.It is indeed very heartening to know that you felt the same during your stay.We are proud to have an ambassador in you and look forward to welcoming you back.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai

6/10 Satisfaisant

Prasetha hari

Séjour de 2 nuits en décembre 2023
Réponse de Ruban Das le 21 déc. 2023
Dear Guest,Thank you so much for sharing your valuable rating with us. We would like to express our sincere apologies for not having lived up to the signature Hyatt experience during your recent stay with us.All of us at Hyatt Regency, Chennai endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. It pains us greatly to have even one guest leave the hotel with anything less than a positive impression.Please consider giving us an opportunity to redeem ourselves by showcasing the service standards we are known for.My team and I look forward to welcoming you back soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Rani

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was there during the cyclone. The management was awesome; a truly well-run hotel. Breakfast is exceptional with superb food and service.
Séjour de 4 nuits en décembre 2023
Réponse de Ruban Das le 12 déc. 2023
Dear Guest, I would like to thank you for taking the time to share such a wonderful experience regarding your recent stay with us. We are thrilled to know you that you received exceptional service from our team members during the recent cyclone and that you also liked the breakfast. All of us at Hyatt Regency, Chennai endeavor to do our best so that our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. We look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Santhosh

Séjour de 2 nuits en décembre 2023
Réponse de Ruban Das le 11 déc. 2023
Dear Guest,Thank you for sparing your valuable time to share your review with us.All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guest receive friendly and attentive service coupled with genuine warmth and care.It is indeed very heartening to know that you felt the same during your stay.We are proud to have an ambassador in you and look forward to welcoming you back.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

8/10 Bien

Martin

Séjour de 13 nuits en octobre 2023
Réponse de Ruban Das le 15 nov. 2023
Dear Guest, I would like to thank you for taking the time to share your rating regarding your recent stay with us on this esteemed platform. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. We look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Vasanth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staffs focused on customer obsession!!
Séjour de 2 nuits en novembre 2023
Réponse de Ruban Das le 10 nov. 2023
Dear Guest,Thank you so much for your kind review. We’re glad to note that you had a lovely experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.Your kind words regarding our staff members is immensely valued. We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de Ruban Das le 8 nov. 2023
Dear Guest, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform. All of us at Hyatt Regency, Chennai endeavor to do our best so that our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. We look forward to hosting you again at Hyatt Regency Chennai.Warm Regards,Ruban Das, General Manager, Hyatt Regency Chennai..

2/10 Horrible

Edward

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service is horrible. It should be one star hotel
Séjour de 1 nuit en octobre 2023
Réponse de Ruban Das le 8 nov. 2023
Dear Guest,I would like to thank you for taking the time to share your experience with us.Kindly accept my sincere apologies for the inconvenience faced by you during your recent stay with us. We regret to learn that your experience did not meet your expectation and we fell short in providing you with our prompt service.Your feedback has been noted and taken up with our Managers to review with the team internally. Please be assured the hotel will be taking all the necessary corrective measure to ensure a seamless experience going forward.Once again, my heartfelt apologies, we do hope you will give us the chance to make amends and serve you soon again in the future.My team and I, look forward to hearing from you and to welcoming you back soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Shashikanth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay I was totally satisfied with all the things but could not get a proper dinner in the evening when I asked for room service I was told only few things gs are available and I had to select in what ever was available.. and this is at around 8:30pm so wanted to see if they can improve anything on this apart from that it's a best place to stay
Séjour de 1 nuit en octobre 2023
Réponse de Ruban Das le 2 nov. 2023
Dear Guest,Thank you ever so much for sharing your valuable feedback with us.While we are glad to learn that your overall experience at the hotel was pleasant, we regret to know that certain aspects of your stay was less than satisfactory. I would like to apologise for the inconvience you faced with the in room dining. Please be rest assured that your feedabck has been shared with our F&B team so that we can improve our services better. Kindly accept my sincere apologies for the inconvenience faced by you during your recent stay with us. My team and I, look forward to hearing from you and to welcoming you back soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.