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Avis sur Four Seasons Residence Club Aviara, North San Diego

5 out of 5
Four Seasons Residence Club Aviara, North San Diego
7210 Blue Heron Pl, Carlsbad, CA

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 253 avis sur 327." "
Note des voyageurs de 8 (Bien), d’après 49 avis sur 327." "
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 327." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 327." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 327." "

9,8/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent sur toute la ligne.Confort,facilités et nourriture parfait.Nous étions dans les villas Summit
Séjour de 3 nuits en mai 2018

10/10 Excellent

Jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Anna, Piedmont

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful views and a quiet setting perfect for family retreats. The service is also pretty amazing.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Cameron

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hillside retreat.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Brittany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024

10/10 Excellent

Novie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Assad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place to stay with family. Huge rooms and typical Four Seasons luxury. Staff is amazing and cater to whatever you want. Got Kosher marshmallows for our s’mores!
Séjour de 6 nuits en mars 2024

10/10 Excellent

katya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful property, very beautiful grounds, nice poolside areas with full service bar. Spacious rooms and the bedding is heavenly. Will be back again!
Séjour de 4 nuits en mars 2024

6/10 Satisfaisant

Eduardo, Fort Lauderdale

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hani Kirollos le 18 mars 2024
Eduardo,Would you provide additional feedback about your stay? We want to know what we could have done to ensure a 5 out of 5 star stay.

10/10 Excellent

Felipe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente propiedad, excelente limpieza, esta habitación tenía vista divina al campo de golf, excelente cama
Séjour de 4 nuits en février 2024

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Hani Kirollos le 18 mars 2024
Thank you for the wonderful review.

10/10 Excellent

Stephen, Shoreline

Amazing
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Raymond

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Matthew

Séjour de 2 nuits en janvier 2024

10/10 Excellent

roberto

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Really nice location , amazing staff and front desk services.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Jae Ik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family trip
Very nice and clean hotel. Bed was very comfortable. Amazing food and friendly staff. Great hotel for relaxation.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Michelangelo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 Bien

Jeffrey

Séjour de 3 nuits en décembre 2023

10/10 Excellent

LaShonda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I dont know if we loved the Staff or the Property more! Our check-in was one of the best I've encountered, Alexis and Brenden were great! Upon arrival I decided to upgrade to a Villa--the best decion of this vacation, our Villa was absolutely perfect! The property and rooms are luxurious, spacious, clean and well managed. The staff is very professional and personable. I absolutely loved our Villa, we had a picturesque view, sunsets were amazing and we overlooked the lagoon. I loved our stay, it was truly amazing!
Séjour de 2 nuits en décembre 2023
Réponse de Reort Manager le 15 déc. 2023
Dear LaShonda,Thank you for the wonderful review about your stay at Four Seasons Residence Club Aviara. We are so pleased about the special mention about Alexis and Brendon. We are very proud of our Aviara family.We love that you enjoyed your accommodations and wish we could take the credit for the beautiful sunsets.Please join us again the next time you come to California. Until then Happy Holidays!!!Sincerely,Hani Kirollos

10/10 Excellent

ALEJANDRO, HOUSTON

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was fine and excellent
Séjour de 2 nuits en décembre 2023
Réponse de Resort Manager le 15 déc. 2023
Dear Alejandro,Many thanks for the 5 out of 5 rating.Happy Holidays!Hani Kirollos

10/10 Excellent

Garth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Five Stars for Four Seasons! Amazing front desk help, beautiful and quiet location. Perfect!
Séjour de 2 nuits en novembre 2023

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Juliana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was Perfect. Great Staff. 5 star property with 5 star accommodations. Clean, Safe, could not be happier with everything.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Kate

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property very relaxing!
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely wonderful. We had the best family vacation on this property. The staff, the food, the pools, and the s'mores. Huge thanks to Leroy for making our trip feel extra special. Look forward to going back soon.
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Manager le 16 oct. 2023
Dear Four Seasons Guest,Many thanks for the amazing review about your families stay at Four Seasons Residence Club Aviara. We are so pleased to have made your trip so memorable.We will share you kind words about Leroy with him!!!!Come join us again soon!Best regards,Hani KirollosHotel Manager

10/10 Excellent

Larry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our favorite place to stay in Southern California. They never disappoint.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Ashee

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Not what I expected from a Four Seasons. We stayed for at week and the room was not cleaned properly. The room had 3 robes, two of which were used and dirty. Spiders in the bathroom. Nightstands were never wiped down or the dining table in the room. The carpet was vacuumed in the main area but not by the dining table or bed during the daily cleaning. Our second day we went out all day and came back in the evening and the door was left completely open by housekeeping. The rooms above and beside us had guests up all night running around and making so much noise. Front desk and restaurant service was above excellent but really nothing else.
Séjour de 7 nuits en octobre 2023
Réponse de Hani Kirollos le 12 oct. 2023
Dear Ms. Huda,Thank you so much for taking the time to speak with Jessica about your recent stay at Aviara. She shared your feedback with me.I would like to express my sincere apologies about the cleanliness concerns you had with housekeeping. This has been addressed with our upper management team to ensure a much improved guest stay in the future.We do hope you will consider joining us again the future and please do not hesitate to reach out to Jess or myself. Until then, all the best.Sincerely,Hani KirollosResort Manager

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was very friendly when they greeted us. Check-in was simple and quick. Our room was lovely and clean.
Séjour de 1 nuit en octobre 2023
Réponse de Hani Kirollos le 9 oct. 2023
Dear Jennifer,We are so pleased with your review of your stay at Aviara. Thank you for letting us know how much you enjoyed your accommodations and that your check in was seamless.We do hope you will join us again in the future.Most Sinerely,Hani KirollosResort Manager

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great roon an friendly staff
Séjour de 2 nuits en septembre 2023
Réponse de Hani Kirollos - Resort Manager le 3 oct. 2023
Dear Guest,Thank you for your kind words of praise about our friendly Aviara staff. We look forward to welcoming you back in the near future.

6/10 Satisfaisant

Beatrice, miami

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This property is dated. The spa is expensive old and not up to what one expects at a Four Seasons. The furniture is tired the staff inexperienced. The restaurant looks old even though the food is good also not at the level expected. Underwhelming so much that the next door Park Hyatt property has been redone nicely and it has views of the ocean wheras this property does not.
Séjour de 2 nuits en septembre 2023
Réponse de Hani Kirollos - Resort Manager le 3 oct. 2023
Dear Guest, I was so sorry to learn about your disappointment with the property, including the spa, Seasons restaurant, and the staff. Thank you for sharing your experience and should you wish to discuss this further, please feel free to reach out to me at your convenienceSincerely,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Four Seasons Stay
The staff was just wonderful! Decent, hard working people who try very hard to please. Our only complaint was room service. The food was just awful! Cold, greasy, overcooked,unappealing.
Séjour de 3 nuits en septembre 2023
Réponse de Resort Manager le 22 sept. 2023
Dear Four Seasons Guest,We thank you for the kind words about the Aviara family. We are very proud of our staff.It was very disconcerning to learn about your disappointment with in-villa dining. Thank you for bringing this to our attention and we extend our sincere apologies.We hope you will consider joining us again in the future. Please feel free to reach out to me prior to your next next stay.Best Regards,Hani Kirollos

10/10 Excellent

Larry

Séjour de 4 nuits en septembre 2023
Réponse de Hani le 9 oct. 2023
Dear Larry,Many thanks for the "5" out of "5" star rating!.Please come back and join us again when you are in the San Diego area.Sincerely,Hani KirollosResort Manager

10/10 Excellent

Evangeline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Hani Kirollos - Resort Manager le 6 sept. 2023
Evangeline,Thank you so much for the "10" out of "10" review. We look forward to welcoming you bacj to Aviara in the very near future.

8/10 Bien

Tina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Hani Kirollos - Resort Manager le 6 sept. 2023
Tina, It was a pleasure to have you join us at Four Seasons Residence Club Aviara.Thank you for sharing your experience at our property with fellow travelers.We hope you will join us again in the near future.Best regards,

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté et personnel et service
Amazing staff
Séjour de 2 nuits en juin 2023
Réponse de Hani Kirollos, Resort Manager le 29 juin 2023
Dear Robert, Thank you for taking the time to review your stay with us. We are elated to hear the staff made such an impact on your experience. See you again soon!

10/10 Excellent

Vanessa van

Séjour de 3 nuits en juin 2023

10/10 Excellent

Evangeline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing and relaxing family stay
We stayed 2 nights for our sons 1st bday weekend and Father’s Day. We were so impressed with the hospitality, the grounds, the room, the food and all the activities for the weekend. They even decorated our room for our sons bday and sent complimentary refreshments for Fathers Day. The grounds are immaculately kept up as well as the rooms. So many kid friendly spaces and scheduled activities for the whole family to enjoy. Pool is warm and the small pool for the kiddos is perfect. This is hospitality at its best and we cannot wait to come back! Thanks to Jessica and her team!
Séjour de 2 nuits en juin 2023
Réponse de Hani Kirollos, Resort Manager le 29 juin 2023
Dear Evangeline,It brings me incredible joy to hear that you and your family enjoyed our Father's Day festivities. The staff was proud to hold those activities. We will make sure to share with the team how they made such an impact on your stay.

10/10 Excellent

Grania

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We adored our stay. Our room was beautiful- very luxurious. The staff are excellent!
Séjour de 2 nuits en juin 2023
Réponse de Dora Joyner le 19 juin 2023
Thank you so much for sharing how much you enjoyed your stay at Aviara.We look forward to welcoming you back .

6/10 Satisfaisant

Rada

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Needs a remodel. The carpet in our room reeked of musk and was worn out - like it's been steam cleaned too many times. The room was also very dark (first floor) and looked like a typical "nice" room from the 90s. I expect more from the Four Seasons in terms of aesthetic. We were in some far away building - without a car you can't easily access the main building that has all the amenities - the building we were in also had a pool and club house, but again - super 90s and nothing felt luxurious. They do offer a shuttle service between the main building and the far away 'residences' they'll likely put you in - you just have to call ahead of time and wait. This property is kid friendly and next door to us was staying a family that had screaming children for the 2 days we were there. We had to ask the children to keep it down. Awkward. The only day that it was warm enough to enjoy the pool, a kid pooped in it and no one was able to use it for the whole day. Heads up if you're looking for a relaxing couples getaway. Also, you'll get hit with a $45/day resort fee - not quite sure what it's for on top of the already pricey per night rate. The best part of our stay was The Seasons restaurant, good vibe and value.
Séjour de 2 nuits en juin 2023
Réponse de Hani Kirollos, Resort Manager le 29 juin 2023
Dear Rada,I am saddened to hear your stay was not up to the standard we want for our guests. A member of our management team will reach out to you for further follow up. We do hope to have the sincere chance to welcome you again soon and show you what Four Seasons hospitality is truly about.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wish I could stay longer! Comfortable room, beautiful grounds, top notch Four Seasons service as usual.
Séjour de 2 nuits en mai 2023
Réponse de Dora Joyner le 19 juin 2023
Thank you so much for the lovely review. We hope you do stay longer next time!!!

8/10 Bien

Israel, sunnyvale

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is in a good location for quiet days and evenings, away from traffic and noise. Spa services offered but extremely small lacking shared amenities other than a bench or couch. Restaurant was pleasant but tended to overbook and we were contacted trying to move our dinner reservation to later time being a guest in the hotel should have priority of booking and times
Séjour de 2 nuits en mai 2023
Réponse de Dora Joyner, Director of Residences le 22 mai 2023
Dear Israel,Our Guest Experience Manager, Alexis Tatkowski, has reached out in regards to your feedback. We hope to have the chance to connect with you in the near future and welcome you back again soon.

2/10 Horrible

Gladys Nathalia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
If you’re expecting a traditional Four Seasons experience, this will not be it. From small things, like lack of robes in the rooms, to major things, like the most rude front desk management I’ve ever had the displeasure of meeting, this place is not up to snuff. Perhaps it’s because these are merely residences, but I moved to a different property promptly and am receiving quality 5-star treatment elsewhere, which the director room and guest relations manager at this property could use some serious training on how to deliver. I would advise a hard pass to those of you expecting anything above a two to three star experience at a “time-share” type resort. Perhaps I was treated so rudely because I was a solo Latina traveler, but do yourself a favor and pivot somewhere where you’re guaranteed to be treated as you would expect for a luxury name. The spa leaves a lot to be wanting and the spa facilities lack basic amenities. The restaurant is pretty decent and has friendly servers. The pool is fine, but not a typical Four Seasons vibe. The bed linens were the one perfect and cozy thing. Bellmen and housekeeping were great. If you do have to interface with management, ask for Francisco or Dora who seem to be the only ones clued into guest satisfaction and possess the requisite emotional intelligence to treat guests respectfully.
Séjour de 2 nuits en mai 2023
Réponse de Dora Joyner - Director of Residences le 19 mai 2023
Dear Gladys Nathalia,I was sorry to learn about your disappointing experience at the property. I appreciate your constructive feedback and have followed up with the departments you mentioned in order to preclude these concerns from reoccurring in the future.Thank you for taking the time to connect with me over the phone. We hope to welcome you back in the near future!Most Sincerely,Dora JoynerDirector of Residences

10/10 Excellent

Frances

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2023
Réponse de Dora Joyner, Director of Residences le 22 mai 2023
Thank you for choosing us as your preferred place of stay. We hope you enjoyed every minute of it and made memories for a lifetime!

10/10 Excellent

Chelsea

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Jessica Cowan, Guest Experience Supervisor le 16 avr. 2023
Good morning Ms. Hill, Thank you for submitting your review. We are so pleased you enjoyed your stay with us at Four Seasons Aviara. We hope to welcome you back soon!

10/10 Excellent

Mark William

Séjour de 1 nuit en mars 2023
Réponse de Jessica Cowan, Guest Experience Supervisor le 16 avr. 2023
Good morning Mr. William, thank you for submitting your review. We are so pleased you enjoyed your stay with us. We hope to welcome you back very soon!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff treated us special. Room was clean and had everything we needed
Séjour de 1 nuit en février 2023
Réponse de Jessica Cowan, Guest Experience Supervisor le 16 avr. 2023
Good morning Mr. Vargas! Thank you for submitting your review. We are so pleased you enjoyed your stay with us! We hope to welcome you back soon!

10/10 Excellent

susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2023
Réponse de Jessica Cowan, Guest Experience Supervisor le 16 avr. 2023
Good morning Ms. Blackman, we are so pleased you enjoyed your stay with us! Thank you for submitting your review. We look forward to welcoming you back soon!

6/10 Satisfaisant

elizabeth

Voyage d’affaires
Séjour de 2 nuits en février 2023