Extérieur
Vérifier la disponibilité

Avis sur Banhoek Lodge

4 out of 5
Banhoek Lodge
Helshoogte Road, Stellenbosch, Western Cape

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 152 avis sur 171." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 171." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 171." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 171." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 171." "

9,8/10

Propreté

9,8/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 Excellent

Virginie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply incredible! Look no further !
we booked the deluxe room. If you are looking if you are looking for something special this room is the best view on the vineyards right in your backyard! The service was amazing, we felt right at home and pampered. Be sure to order one of their cheese plates which are also amazing. Couldn’t have asked for a better experience and stay !
Séjour de 1 nuit en janvier 2020
Réponse de Front of House le 15 janv. 2020
Thank you for taking the time to write us this wonderful review! we are happy to see that you enjoyed every aspect of your stay. we hope to welcome you back soon. - Banhoek Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Boutique hotel tres bien situé, tres belle chambre et tres bon accueil
Séjour de 1 nuit en mai 2019
Réponse de Maryke le 15 mai 2019
Thank you for this wonderful rating and beautiful review. We are so happy that you enjoyed your stay. It would be lovely having you back one day.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Lydie, St tropez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Merveille dans la nature
Parfait dès l'arrivée! Chambre de luxe spacieuse et très lumineuse. Vue imprenable sur les vignes, personnel très serviable et chaleureux. Petit déjeuner exceptionnel : frais et fait maison. Le seul problème a été la note : m'ont demandé de payer la chambre alors que j'avais payé lors la réservation: ils m'ont juste demandé mon adresse mail avec le sourire, ils devaient me recontacter en cas de problème

8/10 Bien

Graham

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning bedroom views from this lodge and exceptional service and kind attitude from Shannon ! Food was also great. It’s an older lodge that has been upgraded with excellent bathroom fixtures and main bedroom lighting. Wifi is a little slow, early morning hot water taps need to run a bit before hot water arrives and the sliding partition in our room 2 needs to be replaced with a frosted glass door as the current wooden sliding partition is a little stiff to open . Otherwise an excellent choice for your next vacation !
Séjour de 3 nuits en avril 2024

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Banhoek Lodge le 10 févr. 2024
Hi Tina, Thank you so much for your lovely review, we are so happy that you enjoyed your stay with us !We are looking forward to for your next visit:)Kindest Regards,Banhoek Lodge Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight stay
Magnificent view from bedroom. Staff friendly. Rooms are large but a little tired. Need more than one lamp for use during loadshedding. Need to invest in generator or inverter as rooms get very hot if no aircon on during loadshedding.
Séjour de 1 nuit en février 2024
Réponse de Banhoek Lodge le 6 févr. 2024
Hi There, Thank you so much for taking the time to write a review about your experience with us! Thank you for bringing your queries under our attention, please note that we are looking into getting some more load shedding lamps for the rooms,We are so happy that you had a wonderful stay with us and we cannot wait to welcome you back in the near future!Kindest Regards,Banhoek Lodge Team

10/10 Excellent

J

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Location location
Location location location, the hotel is set in beautiful rolling vineyards. Staff could not have been more helpful and welcoming. Highly recommend
Séjour de 2 nuits en octobre 2023
Réponse de Banhoek Lodge le 18 oct. 2023
Dear Michael, Thank you so much for your positive review! We are so happy that you had a good stay with us:) We are looking forward in welcoming you soon again !

10/10 Excellent

Clint

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property nestled in the vineyards. Easy walk to a number of wineries.
Séjour de 1 nuit en mai 2023
Réponse de Banhoek Lodge le 3 juin 2023
Hi Clint, Thank you for the lovely review! We trust that we will welcome you back in the near future. Warm regards,Banhoek Lodge

10/10 Excellent

Kristine, Atlanta

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a very special place with amazing views, incredible staff, fantastic breakfast and close to town and really great wineries.
Séjour de 1 nuit en mai 2023
Réponse de Banhoek Lodge le 31 mai 2023
Dear Kirstine, Thank you for leaving a review! So we trust we will get the opportunity to welcome you back in the future. Kind regards, Banhoek Lodge.

10/10 Excellent

ana

Séjour de 1 nuit en avril 2023

10/10 Excellent

George, Bellport

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I can’t say enough good things about this resort! Banhoek Lodge completely blew me away! Elegant styling, & incredible views! Plus, all the staff members we, so warm & welcoming. I booked a wine tour online, & the company did not pick me up my girlfriend, & I. The staff at Banhoek Lodge tried their best to help me get in contact with the company that was supposed come and pick me up. After all of our failed attempts, they found another local company to take my girlfriend, & I around Stellenbosch for the day. The tour guide that they suggested was amazing! They save the day! I only had one day to experience Stellenbosch & they turned a horrible experience into a memorable one! I’ve stay at some of the best hotels in the world, from the Ritz, to the Jumeirah properties in Dubai.. & the service, hospitality, warmth, & helpfulness ranks right up there with them! Thank you for an amazing experience, and all the help that you given my girlfriend, & I during our trip to Stellenbosch. I would refer your property to anyone who asked about staying in Stellenbosch. Much appreciated! 😊
Séjour de 1 nuit en janvier 2023
Réponse de Banhoek Lodge le 19 févr. 2023
Good day, Thank you for this lovely review! Going the extra mile for our guests is definitely something we pride ourselves on! We are so glad that we made your stay in the winelands memorable! Please do come back again. Kind regards, Bnahoek Lodge

10/10 Excellent

Janine

Séjour de 2 nuits en janvier 2023

10/10 Excellent

Barry

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2022

10/10 Excellent

Elna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful setting
The setting is beautiful. Spectacular view to the vinyard and mountain Breakfast on the veranda of your room very nice.
Séjour de 2 nuits en novembre 2022
Réponse de Banhoek Lodge le 4 déc. 2022
Hi Elna, Thank you for leaving us a lovely review. We are glad you enjoyed your stay with us!Hoping to welcome you back in the future. Kind regards, Banhoek Lodge

10/10 Excellent

Allisson, Helensburgh

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved my stay at this lodge. The staff were all very friendly and helpful. The lodge itself is located in a quiet picturesque region with spectacular mountain views. The rooms are well appointed, clean and very comfortable. The addition of a fire place in the room was awesome as the nights were cold. Breakfast was fresh and delicious and the wait staff ensured you had a great start to your day. We found the location pretty central to everything and the parking was safe and secure. Would highly recommend.
Séjour de 3 nuits en septembre 2022

10/10 Excellent

stefania

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property with beautiful view from the room, very nice of them to give us two free vouchers for wine tasting.
Séjour de 1 nuit en août 2022

10/10 Excellent

aidan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel with great views. Walking distance from some wineries. Great service.
Séjour de 3 nuits en février 2022

10/10 Excellent

Jane Ann

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
While a couple of kilometers outside Stellenbosch the view and close proximity to two of the finest wineries more than compensates. The staff was most solicitous and the breakfast astoundingly good. Best eggs Benedict I have ever enjoyed
Séjour de 3 nuits en septembre 2021
Réponse de Michael le 4 oct. 2021
Hi Jane, Thank you for taking the time to write a review! We are pleased to hear that you enjoyed your stay with us. We hope to invite you and your husband back soon. Kindest regards,

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021
Réponse de Front of House le 6 mars 2021
We are happy to see that you enjoyed your stay. We look forward to welcoming you here again! - Banhoek Team

10/10 Excellent

ANNA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A perfect and very special stay
Banhoek Lodge is truly one of the best stays we have ever had. The room is gorgeous with perfect design, the bed comfortable and the views are absolutely stunning. The breakfast, homemade every morning by the lovely people that work there, is delicious. The staff is so welcoming and kind, and we especially want to thank Ms. Pamela for everything. This is a very special place and we will definitely be returning.
Séjour de 2 nuits en janvier 2021
Réponse de Front of House le 20 janv. 2021
Thank you for taking the time to write this beautiful review. We are happy to see that you enjoyed your stay. I will give your thanks to Pamela. We hope to welcome you back very soon! - Banhoek Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Banhoek Lodge is Franschhoek’s best kept secret. Nestled amidst several small vineyards, it has stunning mountain and valley views from every room. I highly recommend it to anyone wanting to experience the Cape wine lands.
Séjour de 2 nuits en janvier 2021
Réponse de Front of House le 15 janv. 2021
Thank you for taking the time to write this lovely review. We are happy to see that you enjoyed your stay. We hope to welcome you back to our stunning mountain and valley views soon. - Banhoek Team

8/10 Bien

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice stay with incredible views. Noisy rooms
Nice stay with incredible views and pleasant front of house staff. The breakfasts were lovely on our balcony however it was an hour late one morning due to an admin error. The accessibility from main road is great and there are beautiful walks available on the estate. Clean rooms and well decorated. Main issues are that the toilet is not private from the rest of the room and we the sound proofing between rooms is very poor, we could hear conversations and TV in room next door which was disappointing.
Séjour de 2 nuits en décembre 2020
Réponse de Front of House le 4 janv. 2021
Thank you for taking the time to write us a review. we do apologize for the inconvenience that was created. We hope to welcome you back soon so that we can check you in, in one of our Suites or Deluxe Suite, these rooms have a private bathroom. We are happy to see that you enjoyed the rest of your stay! - Banhoek Team

10/10 Excellent

Delia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2020
Réponse de Front of House le 31 déc. 2020
thank you for taking the time to write a review, we are happy to see that you enjoyed your stay! - BanhoekTeam

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10 out of 10
The best hotel of our trip from Cape Town to Port Elizabeth! The room was very spacious and well maintained. The view from the rooms are spectacular, overlooking another wine estate, as well as the mountains around the hotel. Breakfast was nice. The location was also really good, close to several great restaurants in the region. Very romantic experience! They even gave us a free coupon for a wine tasting close to the hotel, which we really enjoyed.
Séjour de 2 nuits en décembre 2020
Réponse de Front of House le 26 déc. 2020
Thank you for taking the time to write this lovely review! We are so happy to see that you enjoyed your experience here at Banhoek Lodge. We hope to welcome you back soon! - Banhoek Team

10/10 Excellent

Jared

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding property with a stunning view
Outstanding stay at an updated, and smartly designed property with a breathtakingly beautiful (and completely unobstructed) view literally right in front of you. Great service too, with breakfast served in the common eating area or to your room at no charge—a nice touch during COVID and attempts to keep distance. The rooms are very spacious, have great furniture and finishings, and a terrace that is second to none for the aforementioned scenery. The stay could not have been better. I will definitely be back.
Séjour de 2 nuits en novembre 2020
Réponse de Front of House le 26 nov. 2020
Thank you for taking the time to write us this lovely review! We are happy to see that you enjoyed your stay with us. We strive to provide the best possible service. We look forward to welcoming you back in the future! - Banhoek Team

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing weekend in the winelands
We had a very relaxing weekend at Banhoek Lodge. The view from our room was spectacular. Will definitely go back!
Séjour de 1 nuit en novembre 2020
Réponse de Front of House le 26 nov. 2020
Thank you for taking the time to write us a review. We are happy to see that you enjoyed your stay with us. We hope to welcome you back soon! - Banhoek Team

10/10 Excellent

kabelo

Séjour de 2 nuits en novembre 2020
Réponse de Front of House le 2 déc. 2020
We are happy to see that you enjoyed your stay. - banhoek Team

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Front of House le 17 mars 2020
Thank you for rating us. we are happy to see that you enjoyed your stay. - Banhoek Team

10/10 Excellent

Nina, Hamburg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we had a fantastic panoramic view over the winelands
Séjour de 2 nuits en février 2020
Réponse de Front of House le 14 févr. 2020
Thank you for taking the time to write us a review. We are happy to see that you enjoyed the view from your room and your stay. - Banhoek Team

6/10 Satisfaisant

Dari

Voyage en groupe, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Die Unterkunft hat überhaupt keinen Charme. Die Angestellten sind genau so freundlich und herzlich wie ein Stein. Es gibt einige deutliche bessere Unterkünfte für deutlich weniger Geld.
Séjour de 2 nuits en janvier 2020
Réponse de Front of House le 20 janv. 2020
Thank you for taking the time to write us a review. We are sorry that you feel this way about Bnahoek. We hope you enjoy the rest of your travels. - Banhoek Team

8/10 Bien

Ivica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de Front of House le 15 janv. 2020
Thank you for your rating, we are happy to see that you enjoyed your stay. - Banhoek Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay. The quaint lodge has the most stunning views of the winelands. The staff are all very friendly and go above and beyond to make your stay comfortable. The morning breakfast is devine.
Séjour de 1 nuit en janvier 2020
Réponse de Front of House le 8 janv. 2020
Thank you for taking the time to write us this lovely review. We are happy to see that you enjoyed your stay and the surroundings. I will be sure to mention your review to the staff. - Banhoek Team

10/10 Excellent

WANDA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely views and comfort
Beautiful place & setting.
Séjour de 1 nuit en décembre 2019
Réponse de Front of House le 8 janv. 2020
Thank you for taking the time to write us a review. We are happy to see that you enjoyed your stay. - Banhoek Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Localização, quarto espaçoso, vista, café da manhã
Séjour de 2 nuits en décembre 2019
Réponse de Front of House le 15 janv. 2020
Thank you for your rating, we are happy to see that you enjoyed your stay. - Banhoek Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2019
Réponse de Front of House le 15 janv. 2020
Thank you for your rating, we are happy to see that you enjoyed your stay. - Banhoek Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Glorious views from a lovely room. Excellent breakfasts. Charming helpful staff.
Séjour de 3 nuits en décembre 2019
Réponse de Front of House le 11 déc. 2019
Thank you for taking the time to review us. We are so happy to see that you enjoyed the beautiful surroundings and our staff. -Banhoek Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Front of House le 15 janv. 2020
Thank you for your rating, we are happy to see that you enjoyed your stay. - Banhoek Team

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nur zu Empfehlen
Das Frühstück war super lecker. Die Umgebung einfach Traumhaft.
Séjour de 3 nuits en novembre 2019
Réponse de Front Office le 4 déc. 2019
Thank you for taking the time to review us. I will certainly tell the chef that you enjoyed her breakfast, thank you. -Banhoek Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning location! The rooms are great, but the view just amplified the experience. Staff is friendly and provided quick service.
Séjour de 1 nuit en novembre 2019
Réponse de Front Office le 4 déc. 2019
Thank you for taking the time to review us. we are so happy to see that you enjoyed your stay and the view here at Banhoek Lodge. -Banhoek Team

10/10 Excellent

Geoff

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de Ludwig le 23 oct. 2019
Thank you for your lovely rating and we hope you to welcome you back to Banhoek Lodge soon.

10/10 Excellent

Asaph, tel aviv

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is without a doubt the BEST place we stayed on our trip. Hotel is beautiful, the view from every room is breathtaking, the place is clean, warm and welcoming, the breakfast was excellent and above all was the staff, friendly, attentive went above and beyond to make us feel comfortable and have an unforgettable vacation. This is a MUST if you are looking for a place to stay in the area. Stay for more than 1 night, 1 doesn’t feel like enough, you’ll be sad to leave as we were ;) Thanks a lot for a perfect stay!
Séjour de 1 nuit en septembre 2019
Réponse de Maryke Coetzer le 11 oct. 2019
What a beautiful review, thank you for taking the time to give us feedback. We feel honored to to be part of your unforgettable vacation. Thank you for mentionig all the things we take pride in, from breakfast to staff. The Banhoek Valley is definitely one of the most beautiful wine regions, and we are so happy to share this with guests from all over. We sure hope to be able to welcome you back for a longer stay.

10/10 Excellent

charlyey, new york, ny

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it is excellent hotel with good price, i will choose to stay again if possible
Séjour de 1 nuit en août 2019
Réponse de Maryke Coetzer le 26 sept. 2019
Thank you so much for this wonderful review. We hope to have the honor to welcome you back.

10/10 Excellent

Veronika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wunderschönes kleines Hotel, sehr freundliche Angestellte. Das Bett ist mit Heizdecken ausgestattet und diese wurden uns am Abend eingeschaltet, sodass wir nach dem Abendessen zu vorgewärmten Bett zurück kamen, sehr aufmerksam! Große Zimmer mit perfektem Ausblick. frisch gekochtes Frühstück, sogar mit selbst gebackenem Brot.
Séjour de 1 nuit en septembre 2019
Réponse de Maryke Coetzer, General Manager le 18 sept. 2019
Thank you for taking the time to write such a beautiful review. We are glad to hear that you have enjoyed your stay, and noticed the fine details. Thank you for mentioning the staff and our special home-baked bread. We hope to be able to welcome you back.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room with opening wall to the patio next to vinyards
Séjour de 1 nuit en septembre 2019
Réponse de Maryke, General Manager le 18 sept. 2019
Thank you for your feedback. We are happy to see that you have enjoyed your stay.

10/10 Excellent

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely fantastic place!
This was an amazing stay for us. In the middle on vineyards and within walking trails of wine tasting. Beautiful views, wonderful service. We hope to return to this really lovely place!
Séjour de 1 nuit en septembre 2019
Réponse de Maryke Coetzer le 12 sept. 2019
We would be trilled to welcome you back. Thank you for taking the time to write a beautiful review.

8/10 Bien

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trevlig upplevelse med gångavstånd till vingårdar.
Trevligt hotell med underbar utsikt. Rimmen är stora, rena och trevliga. Sängarna en aning för smala. Man kan gå runt mellan olika vingårdar och prova viner vilket gör att man inte behöver bil varje dag. Personalen mycket serviceorienterad. .
Séjour de 3 nuits en août 2019
Réponse de Maryke Coetzer le 12 sept. 2019
Thank you for taking the time to write a review. I am glad that you got to enjoy walking between different wineries. I am pleased to let you know that we are busy looking in to getting larger beds some time in the future. Thank you for mentioning the staff. We hope to be able to welcome you back.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Unfortunately overbooked. Not sure how that could happen. It’s winter now and no high season.
Séjour de 1 nuit en août 2019
Réponse de Maryke Coetzer le 4 sept. 2019
Thank you for the feedbacck. I would like to greatly apologise for the inconvenience, and would like to ensure you that this very seldomly happens. I sure hope that you enjoyed your stay at our beautiful sister property just down the road.