Avis
8,2
Très bien
8,4/10
Propreté
8,8/10
Personnel et service
8,0/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
26 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2019
10/10 Excellent
FRANCOIS
17 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FRANCOIS
Séjour de 1 nuit en décembre 2018
6/10 Satisfaisant
Voyageur vérifié
5 nov. 2018
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en octobre 2018
Réponse de Nicki le 6 nov. 2018
Thank you for your feedback.
8/10 Bien
Charles olivier
17 sept. 2018
Très bon hôtel
Charles olivier
Séjour de 2 nuits en septembre 2018
Réponse de Nicki le 18 sept. 2018
Thank you for your feedback. We are glad you enjoyed your stay with us.
8/10 Bien
Voyageur vérifié
6 juil. 2018
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Voyageur vérifié
Séjour de 2 nuits en juin 2018
Réponse de Nicki le 11 juil. 2018
Thank you for your valuable feedback. I am glad that you enjoyed your stay and your comments will be passed on to relevant Manager's to improve Guest Experience.
10/10 Excellent
Robin
19 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Robin
Séjour de 1 nuit en mars 2018
Réponse de Nicki le 8 mai 2018
Thank you for your feedback. We are glad you enjoyed your stay and hope we can welcome you back soon.
8/10 Bien
Philippe
5 déc. 2017
Les points forts : Propreté, personnel et service, confort de la chambre
Ascenseur en panne!
Philippe
Séjour de 1 nuit en décembre 2017
4/10 Médiocre
Julien
2 oct. 2016
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel bien placé mais pas très propre.
Julien
8/10 Bien
Michael
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en janvier 2024
Réponse de Colin le 7 mai 2024
Dear Michael, We are delighted to hear that you enjoyed your stay with us and found our location convenient for your event at the marina. We look forward to welcoming you back soon. Kind Regards, Management
10/10 Excellent
Michael
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en janvier 2024
Réponse de Management le 29 avr. 2024
Dear Michael,Thank you for the positive comment about our team.Kind RegardsManagement
10/10 Excellent
Gene
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gene
Séjour de 2 nuits en avril 2024
Réponse de Management le 29 avr. 2024
Dear Gene, we are delighted to hear you enjoyed the renovated rooms and the lovely breakfast during your stay at Mantra Club Croc Airlie Beach. We strive to provide a rejuvenating experience for our guests. Kind Regards, Management
10/10 Excellent
THEOLYN
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THEOLYN
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Dear THEOLYN, thank you for your positive review. We are glad you found our hotel clean with good staff. We look forward to welcoming you back soon. Kind Regards, Management
8/10 Bien
Bronwyn
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bronwyn
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Dear Bronwyn, We are delighted to hear that you had a beautiful stay with us. We apologise for the inconvenience caused by the sunblind noise. We will get maintenance to investigate. Your feedback is valuable to us for further improvements. Kind Regards
2/10 Horrible
Sabreen
Voyage en couple
19 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sabreen
Séjour de 3 nuits en avril 2024
Réponse de Management le 29 avr. 2024
Dear Sabreen,We are sorry to hear that you did not enjoy your stay at Mantra Club Croc. We always aim to please our guests, and apologise if we have failed on this occasion.Kind Regards Management
6/10 Satisfaisant
Joseph
19 avr. 2024
Joseph
Séjour de 3 nuits en avril 2024
Réponse de Management le 26 mai 2024
Thank you for taking the time to review your stay.
10/10 Excellent
Uyanga Melody
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Uyanga Melody
Séjour de 3 nuits en février 2024
Réponse de Management le 29 avr. 2024
Dear Uyanga,Thank you for the positive review.
10/10 Excellent
William
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mars 2024
Réponse de Management le 29 avr. 2024
Dear William, Thank you for the kind words regarding our team members.Kind Regards
4/10 Médiocre
Anthony
26 févr. 2024
Anthony
Séjour de 1 nuit en février 2024
Réponse de Management le 29 avr. 2024
Dear Anthony,We are sorry to hear that you did not enjoy your stay at Mantra Club Croc. We always aim to please our guests, and apologise if we have failed on this occasion.Kind Regards
8/10 Bien
Amanda
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en février 2024
8/10 Bien
Laura
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laura
Séjour de 3 nuits en février 2024
6/10 Satisfaisant
Simon
1 févr. 2024
Les points forts : Personnel et service
Simon
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Jennifer
28 janv. 2024
Jennifer
Séjour de 1 nuit en janvier 2024
Réponse de Management le 29 avr. 2024
Thank you for the 5 star review.
6/10 Satisfaisant
Shanae
Voyage en famille
21 janv. 2024
Shanae
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Melynda
17 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Melynda
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Stuart
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stuart
Séjour de 2 nuits en janvier 2024
4/10 Médiocre
Damian
2 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Damian
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Michael
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Renat
28 déc. 2023
Renat
Séjour de 2 nuits en décembre 2023
4/10 Médiocre
Marshal
26 déc. 2023
Marshal
Séjour de 4 nuits en décembre 2023
10/10 Excellent
Bruce
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Keith
7 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Keith
Séjour de 2 nuits en décembre 2023
6/10 Satisfaisant
Gemma
27 nov. 2023
Gemma
Séjour de 2 nuits en novembre 2023
8/10 Bien
Peiling
Voyage en groupe
18 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peiling
Séjour de 3 nuits en novembre 2023
8/10 Bien
Arto
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arto
Séjour de 1 nuit en novembre 2023
8/10 Bien
Eleanor
8 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eleanor
Séjour de 1 nuit en novembre 2023
6/10 Satisfaisant
Jason
Voyage en couple
5 nov. 2023
Les points forts : Propreté
Jason
Séjour de 1 nuit en novembre 2023
10/10 Excellent
iva
Voyage en couple
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
iva
Séjour de 1 nuit en octobre 2023
Réponse de imo le 2 nov. 2023
We greatly appreciate your positive feedback about your stay, especially the wonderful comments about our friendly and helpful staff members, including Jessika, Sommer, and Jude. It's fantastic to hear that the preordered pizza was a convenient and delicious option after your long train ride. Your kind words will be shared with Jessika and the bar team for their exceptional service.We're pleased that you found the room clean, with a comfy bed and pillows. It's also great to hear that you enjoyed the beautiful hotel entrance, pool area, bar, and restaurant. The delicious buffet breakfast is a wonderful highlight.Thank you for recommending our hotel, and we look forward to welcoming you back for another enjoyable stay in the future. If you have any more feedback or if there's anything specific you'd like to share, please don't hesitate to reach out.
2/10 Horrible
Karyn
Voyage en famille
28 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t stay here
Karyn
Séjour de 7 nuits en octobre 2023
Réponse de Imo le 2 nov. 2023
We're deeply sorry to hear about the issues you encountered during your stay, including the absence of the balcony, coastal view, and lift access, along with the disruptions caused by renovations. We genuinely apologize for the inconvenience and the experience you had.We understand your decision to leave on the same day you arrived, and we regret that we could not meet your expectations during your stay. Your feedback is crucial in helping us make the necessary improvements to ensure a better experience for our guests.We value your feedback and are committed to addressing these issues. If there's anything else you'd like to share or if you have any specific concerns that you'd like us to address, please feel free to reach out. We hope you might reconsider staying with us in the future to experience a more pleasant and trouble-free stay.
10/10 Excellent
Jody
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jody
Séjour de 2 nuits en octobre 2023
Réponse de Imo le 24 oct. 2023
We're delighted to hear you had a great stay! If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future.Kind regards,Mantra Club Croc
10/10 Excellent
Maggie
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super Hotel
Maggie
Séjour de 3 nuits en octobre 2023
Réponse de Imo le 24 oct. 2023
It's wonderful to hear that you had such a positive experience during your stay at our hotel. We greatly appreciate your kind words about our staff, and we're delighted that they were helpful, informative, and went out of their way to assist you in exploring the town. Excellent service from the restaurant staff is also heartening to hear.We greatly appreciate you sharing these wonderful photos that undoubtedly capture the picturesque beauty of Airlie Beach. Thank you!We're pleased to know that your check-in process was straightforward and easy. Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back in the future. Your comfort and satisfaction are our top priorities, and we're committed to providing you with another excellent stay.Warm regards, Mantra Club Croc
4/10 Médiocre
Holly
Voyage en groupe
17 oct. 2023
Les points forts : Personnel et service
Holly
Séjour de 1 nuit en octobre 2023
Réponse de imo le 24 oct. 2023
We appreciate your feedback regarding your recent stay with us, and we apologize for any inconvenience you experienced.As you mentioned, the hotel is currently undergoing renovations, and we understand that you stayed in one of our older rooms. We're sorry to hear about the issues you encountered, including the shower door leakage and the damp odor in the bathroom and room. This is not the experience we aim to provide, and your feedback is valuable as it helps us identify areas that need improvement during our renovation process.We also regret that the receptionist on check-out did not address your concerns. We take such matters seriously, and we will address this issue with our staff to ensure that all guests' concerns are properly attended to.We want to emphasize that the ongoing renovation will be beneficial for all future guests, as it's aimed at improving the overall quality and service of the hotel. We genuinely hope you consider giving us another chance in the future once our renovations are complete, so you can experience an improved stay. Your comfort and satisfaction are our top priorities, and we are committed to making the necessary adjustments to enhance the guest experience. Thank you for sharing your valuable feedback.Warm regards,Mantra club croc
6/10 Satisfaisant
Julie
Voyage en couple
15 oct. 2023
Julie
Séjour de 2 nuits en octobre 2023
Réponse de Imo le 17 oct. 2023
Dear Julie,We genuinely appreciate your feedback, and we would like to clarify a couple of points:First, regarding the security deposit, it has been our consistent policy to request card transactions for security deposits. We have never accepted cash for security deposits during the operation of our property. This policy is in place to ensure the safety and convenience of both our guests and the hotel. It is important to note that this policy is effectively communicated through all booking platforms to prevent any miscommunication.We understand that there might have been some misunderstanding, and we apologise for any inconvenience that may have arisen due to this matter.While we put effort into maintaining cleanliness and tidiness, we understand your concerns about the overall condition of the establishment. Rest assured, we are continuously working on updates and renovations to create a more refreshed environment for our guests.We deeply regret the negative experience you had with the reception staff during your check-in. It's of paramount importance to us that our guests are treated with respect and courtesy, and we take your comments seriously and will address this matter promptly.Your feedback is invaluable to us, as it guides our efforts to improve our services and provide a more enjoyable stay for our guests. We appreciate your patience and sincerely hope you might consider giving us another opportunity to provide you with a better experience in the future.Warm regards,Mantra Club Croc
2/10 Horrible
Alexandria
9 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Alexandria
Séjour de 3 nuits en octobre 2023
Réponse de Imo le 12 oct. 2023
Thank you for taking the time to tell us about your experience at the Mantra Club Croc Airlie Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Mantra Club Croc Team
10/10 Excellent
Jim
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jim
Séjour de 1 nuit en octobre 2023
Réponse de Imo le 12 oct. 2023
Dear Guest,Thank you for taking the time to share your experience with us. Your feedback is truly appreciated, and it brings us great pleasure to hear about your recent stay.It's wonderful to know that you found our pool area and restaurant to offer a great atmosphere, enhancing your overall experience. We are committed to providing a pleasant ambiance for our guests.Additionally, your description of the large, modern bedroom as clean and comfortable with well-provided toiletries and tea and coffee-making facilities is heartening. We take pride in ensuring our guests have a comfortable and enjoyable stay.Your feedback is invaluable, and it motivates us to continue striving for excellence. We can't wait to welcome you back for another memorable stay in the future.Warm regards,Mantra Club Croc
10/10 Excellent
Simone
Voyage en famille
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simone
Séjour de 2 nuits en septembre 2023
Réponse de Imo le 5 oct. 2023
Dear Simone,Thank you for the fantastic rating and your 10/10 review of your stay at our hotel! We're thrilled to hear that you had such an excellent experience during your visit. Our team works hard to provide the best service and accommodations possible, and your feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another outstanding stay in the future. Thank you for choosing to stay with us.Warm regards,Mantra Club Croc
8/10 Bien
Jane
28 sept. 2023
Jane
Séjour de 7 nuits en septembre 2023
Réponse de imo le 24 oct. 2023
Thank you for your kind rating. We appreciate it and are glad you enjoyed your stay with us. We look forward to welcoming you back sometime in the near future.Kind regards,Mantra Club Croc
10/10 Excellent
Ron
24 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ken is the man
Ron
Séjour de 2 nuits en septembre 2023
Réponse de Imo le 5 oct. 2023
Dear Ron,Thank you for taking the time to share your wonderful feedback about your recent stay with us. We're thrilled to hear that you felt very welcomed and had a memorable stay, largely thanks to Ken's exceptional hospitality. Your kind words about Ken are greatly appreciated, and we will make sure to pass on your praise to him.Ken is indeed a valuable member of our team, and we're proud to have him represent our company. We're committed to providing outstanding service to all our guests, and we hope to continue exceeding your expectations in the future.Thank you for choosing to stay with us, and we look forward to the pleasure of serving you again.Warm regards,Mantra Club Croc
8/10 Bien
Daniel
Voyage en couple
22 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en septembre 2023
Réponse de Imo le 5 oct. 2023
Dear Daniel,Thank you for your positive feedback about your recent stay with us. We're delighted to hear that you had a pleasant experience at our hotel and that you found the rooms, staff, and view to be nice. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Thank you for choosing to stay with us.Warm regards,Mantra Club Croc
8/10 Bien
Norma
18 sept. 2023
Les points faibles : Équipements
Norma
Séjour de 4 nuits en septembre 2023
Réponse de Imo le 5 oct. 2023
Dear Norma,Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you noticed significant improvements since your previous stay in 2014. It's always rewarding to know that our efforts to enhance our property have been successful.We're glad you enjoyed your clean and spacious room, and we appreciate your positive feedback. It's fantastic to know that you would consider staying with us again. Additionally, it's great to hear that the convenience of the bus service to Airlie Beach was a plus during your stay.We look forward to the opportunity to welcome you back in the future, and we're committed to providing you with another enjoyable stay.Thank you for choosing to stay with us.Warm regards,Mantra Club Croc
4/10 Médiocre
Fiona
Voyage en couple
8 sept. 2023
Les points forts : Personnel et service et équipements
Fiona
Séjour de 7 nuits en septembre 2023
Réponse de Club Croc le 4 oct. 2023
Dear Fiona,Thank you for sharing your feedback on your recent stay with us, and we appreciate your candid comments. We deeply regret any inconvenience you experienced due to the ongoing renovations.We want to clarify that we made concerted efforts to notify our guests about the renovations, and we sent out multiple notifications prior to their arrival. We also reached out through phone calls to advise about the unexpected delays. However, we acknowledge that ensuring we have the correct contact details attached to each booking can be challenging, and this might have led to some guests not receiving these notifications in a timely manner. We will continue to work on improving our processes to ensure that all guests receive the necessary information before their stay.We apologize for any discomfort you faced in your room, and your feedback regarding the fish smell, door difficulties, and the shower door is valuable to us. Our management and maintenance teams are actively addressing these issues to ensure a more comfortable stay for our guests.We're pleased to hear that you found our staff to be helpful and our dining staff to be friendly. Your positive comments about our team are appreciated.Your feedback is invaluable as it helps us enhance our communication and guest experience. We hope you might consider giving us another opportunity in the future, and we'll strive to provide you with an improved stay.Thank you for choosing to stay with us.Warm regards,Mantra Club Croc