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Avis sur The Summit at Grande Rockies

4 out of 5
The Summit at Grande Rockies
901 Mountain Street, Canmore, AB

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 83 avis sur 256." "
Note des voyageurs de 8 (Bien), d’après 75 avis sur 256." "
Note des voyageurs de 6 (Satisfaisant), d’après 46 avis sur 256." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 256." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 256." "

7,8/10

Propreté

7,0/10

Personnel et service

7,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
J’ai adoré l’emplacement. Mais je n’est pas aimer le fait qui nous dise que les restaurant était ouvert et la piscine aussi quand ils sont fermés. La douche ne fonctionnais pas comme prévue non plus
Séjour de 2 nuits en février 2021
Réponse de Front Desk le 10 févr. 2021
Thank you for your feedback about the shower, in some suites they are due an upgrade. We're glad you enjoyed your stay despite the current restrictions in Alberta.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2019

10/10 Excellent

Robyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 3 nuits en juillet 2020
Réponse de Front Desk le 14 avr. 2022
Thank you Robyn! We hope to see you again.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2022
Réponse de Front Desk Team le 11 mars 2022
Hello Amanda, Thank you for staying with us. We hope to welcome you again in the future. Kind regards,

10/10 Excellent

Rodney, Lacombe

Séjour de 2 nuits en mars 2022

8/10 Bien

Amber

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en février 2022

6/10 Satisfaisant

Andy

Voyage en couple
Les points forts : Propreté et personnel et service
parking at arrival was poorly communicated and did not give us actual parking stall number. hot tub pictured in ad was not there or accessible if it was somewhere. had to use one in the main pool area with kids running and yelling, jets did not work and was not hot. roads, sidewalks not cleared. room was ok. poor location of it however with view of the parking garage door. tv/box poorly set up in living room had to have arm extended straight up in order to change channels. 500 channels showing on guide but maybe 50 actually worked. had to figure out by selecting each one each time. couch very uncomfortable. Location of the building is central.
Séjour de 2 nuits en janvier 2022
Réponse de Front Desk Team le 20 janv. 2022
While some things are out of our control, we sincerely appreciate the feedback to improve our services. In regards to the mentioned hot tub, they are exclusive to the penthouse units located on the 4th floor. None of the 1 bedroom units include a private hot tub.

10/10 Excellent

Brittany

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The Summit was a perfect location for our Covid-friendly vacation with extended family. The space was massive, so we had lots of room for family members to spread out. The amenities could not be beat, and it would have been a perfectly fine vacation without even leaving the resort. That said, the location is perfect for exploring (we went to Banff, Lake Louise, and Mt. Norquay, plus around Canmore). Service is a bit weird since the suite is in a condo building, and there were a few issues with the cleaning, but nothing that really impacted our stay. The information we were sent before our no contact check in was thorough, though we discovered that some of the Covid precautions included in the email were not up to date with what the resort was following. Linens and dishes were in plentiful supply, and I'm glad to have packed our own laundry, dish soap, and toilet tissues as these generally didn't have a ton stocked up in the room. As far as the Banff area goes, this is hands down the best bang for your buck if you're looking for a luxurious but affordable stay for a group. This was our second time staying at The Summit and we'll be back again for sure!
Séjour de 5 nuits en janvier 2022
Réponse de Front Desk le 10 janv. 2022
Thank you for your comprehensive feedback Brittany, great to hear you and your family enjoyed your stay! We look forward to welcoming you back again.

8/10 Bien

Dawn

Les points forts : Propreté, personnel et service, confort de la chambre
I really enjoy the hotels location and
Séjour de 2 nuits en décembre 2021
Réponse de Front Desk le 7 déc. 2021
Thank you for taking time to review your stay with us Dawn! We appreciate your feedback.

2/10 Horrible

Jay

Séjour de 3 nuits en novembre 2021

8/10 Bien

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Summit at Grand Rockies
Great unit at The Summit. Only two things that were a deal breaker for me #1 you can hear almost everything outside from inside the unit, the first morning we were woke up by someone’s iPhone alarm clock at 7am going off on n the unit above us, we could clearly hear the ring and vibrate on the table the phone was sitting on. Every door that closed creates the loudest bang, there were a couple families surrounding the unit where we stayed and it was early morning of slamming doors and crying kids, no consideration for other guests who might be at the same hotel to relax (we left our kids at home so we could get some peace lol, backfired). #2 there was no TV in the bedroom, like I said we were there to relax and rejuvenate, so we needed up making the pullout couch in the living room which wasn’t so comfy, pretty lumpy actually, but it worked. The unit is beautiful though, Kitchen is perfect size. The bathroom is pretty small, could use some hooks aside from the towel rack, to hang up clothes and wet towels, I had to put my stuff on the back of the toilet or on top of the garbage can. The bedroom was super tiny, the bed frame is way too big for the room, the frame sticks out 5-6inches around the base, couldn’t close the door because it stuck out too far. My husband smashed his shin into the corner of the bed in the middle of the night navigating back from the washroom. The ease of checkin was self checkin which was great, all instructions were sent the day before.
Séjour de 2 nuits en novembre 2021
Réponse de Front Desk le 9 nov. 2021
Thank you for such a comprehensive review Jamie, and really useful points about the hanging hooks for the bathroom. Hopefully you had a chance to relax despite the surrounding noise, and we hope to welcome you back again.

10/10 Excellent

Chyloe

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
Everything was great the room it self was amazing and plenty of space for our family
Séjour de 2 nuits en octobre 2021
Réponse de Front Desk le 30 oct. 2021
Amazing to hear!! Thank you for your review. Hope to see you again.

10/10 Excellent

Durriya

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
None
Séjour de 2 nuits en octobre 2021
Réponse de Front Desk le 19 oct. 2021
Fantastic to see a 5/5 rating! Thank you

4/10 Médiocre

Ismar

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en octobre 2021

6/10 Satisfaisant

Allison, Buena Park

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was beautiful. Wonderful stay. The actual building is kinda strange that the one building seems to be owned by 3 different companies. The front desk would not help us. We had to go down the street to the Georgetown inn to ask questions.
Séjour de 3 nuits en octobre 2021
Réponse de Front Desk le 18 oct. 2021
Great to see you enjoyed your stay Allison! Yes our collection of apartments are called the "Summit at the Grande Rockies" and we manage these from just across the road at the Georgetown Inn or feel free to use the contact phone number provided.

8/10 Bien

Kymberly

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The room and pool were amazing. The parkade could use better signage to find it from the outside and once inside it could be easier to find your assigned parking stall. Also, when we tried to find a luggage dolly, there were never any available. For the size of the suite we were in, a larger garbage bin would have been nice. Also there is no recycling container for cans and recycling.
Séjour de 2 nuits en octobre 2021
Réponse de Front Desk le 5 oct. 2021
Thank you Kymberly, really useful points to hear that we'll look into further. Glad you enjoyed the penthouse!

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2021
Réponse de Front Desk le 14 sept. 2021
Thank you David for your positive review!

4/10 Médiocre

dean

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The check in was weird. Had to check in at another property even though our front desk was open. The room was very nice however we were on the main floor. Our patio was in the parking lot and we had a maintenance truck parked in front of place from 8 am until 6 at night. We heard jack hammers going most of the day. The parkaid door was broken and could not us the underground parking. My wife and I don’t get holidays very often and finally go away and we’re looking forward to enjoying our day hiking and then relaxing on our balcony I requested. However that did not happen. We are leaving today. I stayed he before and had a good experience. I did not this time. Thanks
Séjour de 2 nuits en septembre 2021
Réponse de Front Desk le 11 sept. 2021
Hi Dean, thank you for sharing your feedback. Your experience this time seems to be a little different from a previous stay as we only manage a few suites within the whole Grande Rockies building - hence the check in aross the road. We're sorry that this didn't live up to expectation, but do hope you'll plan another trip in the future.

6/10 Satisfaisant

Pianran

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
The property was nice, has a high tech shower and king bed. The king bed was too big for the bedroom door to close though so it needs to be left open. Parking was confusing and although we were assigned a spot, it was taken when we got there so we had to find another spot to park in. Check in was confusing as the property is managed by 3 separate organizations. The codes we were provided for the pool and gym were not the correct ones. There was no grace period for checkout and we got knocking on our door right at 11 and the service staff was rude and demanded we leave right away as people were checking in at 3 (weird because we were given a check in time of 5). We only needed 5 more minutes to pack up so we didn't appreciate the lecture which took away time from us actually packing up. The TVs and the remote in the gym do not work. The slide in the pool and the hot tubs are really nice amenities. The property is also in a good location, within walking distance from many restaurants.
Séjour de 2 nuits en août 2021
Réponse de Front Desk Team le 3 sept. 2021
Hello Pianran, Thank you for your feedback, we're sorry to hear your stay had some unfortunate complications. Know that we will follow up on the issues mentioned and will make changes to improve our services. We hope you still had a wonderful time in Canmore!

10/10 Excellent

Jeff N., Calgary, Canada

Les points forts : Propreté
Very happy with our stay!
Had a great stay, wonderful getaway in the mountains, loved the hot tub!!
Séjour de 2 nuits en février 2021

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The apartment was clean but otherwise very disappointing. The view was terrible, looking out onto the side of the building and exhaust vents from the swimming pool. It was quite run down, worn furniture, missing cabinet doors, etc and the bed was very uncomfortable. We won’t be staying here again.
Séjour de 2 nuits en avril 2021
Réponse de Front Desk Team le 17 avr. 2021
Sorry to hear the room did not meet your expectations. We appreciate your honest feedback and know that we will use it to improve where we can!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice ammenities but really cheaped out on the TV and floors were really scratched up. Electrical was poorly done with poorly placed outlets and switches for lights ( bedroom light switch was over by the front door). Shower doors dont close getting water on the floor and subsequent water damage to the flooring by shower. Great rain shower/ steam shower with radio though. Couch isnt very comfortable
Séjour de 2 nuits en avril 2021
Réponse de Front Desk le 11 avr. 2021
Thank you for your constructive points, we will look into the maintenance issues.

2/10 Horrible

Cory

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible!!! elevator was out of service slider to room.had to come walk to the other side of the Parkade and front desk to try and find a luggage cart!which which was found,So I had to vary all the careeand go back all the way to our o and we never ever did see a luggage cart, Upon arrival the dishwasher was not empty it was full of dirty dishes second of all the corner cupboard for the Lazy Susan did not have any cupboard all the beds were uncomfortable I can understand a little with the pull out bed but the bed in the bedroom was worse so on this trip I had to sleep on a pull out bed when I had a full queen size bed to myself,When would you would pull out the hide a bed it seemed The the whole hide a bed would have came out flying at your head the it was horrible to pull out and it was horrible to put back in the floors were disgusting upon making The hide a bed sofa when putting it back together underneath the couch there were kids toys Cheerios and a wrapper for some sort of food and in the main bedroom they had a horrible bad that I don’t know what it sat on top of but whatever it was if you try to sit on your bed it would slide out from under you and you land on your butt none of the dressers or dresser drawers were washed out, And half the cutlery was dirty the washing machine stunk and we found let’s just say women’s clothing in the closet I was looking forward to the spa shower that every time I spoke to somebody
Séjour de 2 nuits en avril 2021
Réponse de Front Desk Team le 7 avr. 2021
Thank you for your feedback. I am sorry to hear that your stay did not meet your expectations. We appreciate the opportunity to improve our services. Kind Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2021
Réponse de Front Desk le 11 avr. 2021
Thank you for your postive rating, we hope to welcome you back again.

10/10 Excellent

Matthew B.

Les points forts : Propreté
Great property, thank you!
The property was great. Had pretty much anything we needed and we really enjoyed the hot tub and pool table. Only negative was that my wife and son got locked out taking the garbage to the bin and had to walk around. We would definitely stay here again.
Séjour de 2 nuits en mars 2021

10/10 Excellent

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect !!
Our stay was relaxing and most important...quiet.
Séjour de 3 nuits en mars 2021
Réponse de Front Desk le 27 mars 2021
Great to hear Debra, we're so glad you enjoyed a quiet and relaxing stay in the mountains.

8/10 Bien

Haley

Voyage en famille
Les points forts : Confort de la chambre
Stayed in Room #407, was an amazing space with lots of room for us (2 adults, 6 kids). Hot tub water was murky but since the pool was closed we were glad to have it. Would definitely book this suite again!
Séjour de 2 nuits en mars 2021
Réponse de Front Desk le 22 mars 2021
Great feedback, happy to hear you enjoyed one of our penthouse suites!

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bed, pillows, and extra linens were covered in long dark hair and the sheets were not washed. There was a used dirty sponge under the sink and no clean ones. The floor was filthy all over the suite. The shower was covered in the same dark hairs from the bed. The suite was next to the garbage room and the banging was loud and constant. No TV in the bedroom, living room tv was very small and the mount could not be adjusted so it remained pointed down and tilted at an angle. The bedroom had only 1 accessible outlet far away from the bed. No desk telephone. Washing machine crusted with powder detergent and dirty. Parkade was so dusty my car looked like it had been abandoned for weeks after only 2 days. Would never stay here again.
Séjour de 2 nuits en mars 2021
Réponse de Front Desk le 15 mars 2021
Thank you for your feedback, we wish to address this directly with you - please contact our Front Desk. We are available 7am-11pm so would have hoped you got in touch during your stay so could have had a chance to rectify these issues.

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en mars 2021
Réponse de Front Desk le 20 mars 2021
Fantastic to see a 5* rating! We hope you'll return in the future.

10/10 Excellent

Kimberly C

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2021
Réponse de Front Desk le 12 mars 2021
Fantastic to see a 10/10 rating Kimberly. We hope to see you in the future.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 3 nuits en mars 2021
Réponse de Front Desk le 19 mars 2021
Thank you for your feedback, we're pleased to see your rating means you enjoyed your stay overall but do let us know any areas to improve.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice place. Good setup compared to some we have stayed at. That didn’t have all kitchen and bed essentials. This place was full and clean.
Séjour de 2 nuits en février 2021
Réponse de Front Desk le 1 mars 2021
Great to hear you had all the essentials to have an enjoyable stay, we hope to welcome you back again soon.

8/10 Bien

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2021
Réponse de Front Desk le 1 mars 2021
Thank you for your rating, we're happy to see you mostly enjoyed your stay and feel free to get in touch directly with any points to improve.

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was more than expected. Three moms, each with kids shared a 3 bedroom with private hot tub. The kids loved it so much they wanted to stay in the hotel more than go on all the adventures we had planned. We will definitely be back.
Séjour de 2 nuits en février 2021
Réponse de Front Desk le 28 févr. 2021
So great to hear the Grotto suite exceeded your expectations, there's plenty of space for guests to get comfortable and enjoy themselves!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Noisy, uncomfortable bed, not well maintained. Parking spot was between 2 pillars, so glad I didn’t bring my truck. Kitchen equipment is good, free coffee
Séjour de 3 nuits en février 2021
Réponse de Front Desk le 27 févr. 2021
Thank you for your honest feedback about your stay, I'm sorry to hear there were points that needed to be improved, we'll be following up on these directly.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Séjour de 3 nuits en janvier 2021
Réponse de Front Desk le 20 févr. 2021
Thank you for a great rating, we're so pleased you enjoyed your stay.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2021
Réponse de Front Desk le 20 févr. 2021
Thank you for a 5/5 rating!

10/10 Excellent

Lidiya, Edmonton

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful luxury suite,perfectly equipped kitchen, super responsive customer service, amazing view from all windows and in suite hot tub with Mountain View was just perfect!
Séjour de 2 nuits en janvier 2021
Réponse de Front Desk le 23 janv. 2021
So great to hear you enjoyed your time in one of the penthouse suites, the private hot tub on the deck is just fantastic!

4/10 Médiocre

Zenon

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
When i get in , room wasn't clean. Front desk dosen't help because they don't now non . they sent mi to other hotel for room change .
Séjour de 5 nuits en janvier 2021
Réponse de Front Desk le 15 janv. 2021
Thank you for your feedback, and our apologies again about the shower - we have followed up with our Housekeeping team, but I'm glad we arranged the alternative room straight away. As per the confirmation emails the Summit at the Grande Rockies is a collection of suites that are managed remotely rather than at the Grande Rockies Front Desk but assistance is available at the contact numbers provided.

10/10 Excellent

Ryan, Edmonton

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The roof top hottub was incredible. Barbecue worked well. Wifi was good. Tons of space throughout. Beds were comfy. Good value for an upscale condo. Great mountain views from all 3 balconies.
Séjour de 2 nuits en janvier 2021
Réponse de Front Desk le 14 janv. 2021
Great to hear you enjoyed your stay in one of the Grotto+ suites, the surrounding mountain views from the hot tub is just fantastic!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
meh.
The room was really janky. The shower didn’t fully work. The bathroom door had a bar of soap shoved in it to keep it from closing. The floor was messed up. The view out of the windows was of a wall and you couldn’t see the sky. The bedroom did not look at all like the photo.
Séjour de 4 nuits en décembre 2020
Réponse de Front Desk le 3 janv. 2021
Thank you for your feedback, please get in touch with our Front Desk team directly should you wish to discuss these points further.

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Well the only good thing about this hotel was the price and the woman on the phone her name was rosy. Our first room was dease but we started unpacking and seen water squishing out about 5 ft back from the dishwasher. They did move us to a ground suite that was not clean the tv was angled at the floor. The floor was coming apart 1/2 in gaps in the bedroom and a pair of dirty panties as well. I was annoyed but I didn't want to move or deal with it anymore. The bed is also very hard not comfy. The kitchen is really awesome and thats about it. I stopped using expedia because this has happened a couple times they show pics of certain suites but not your suite just showed penthouse as a 1bd room advertised as what we were getting I asked rosy she said it is a common misunderstanding with expedia.
Séjour de 2 nuits en décembre 2020
Réponse de Front Desk le 20 déc. 2020
Thank you for your feedback, we will be in contact with you directly. We're very sorry that your stay did not meet our usual standards.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious and roomy condo, private hot tub was a hit.
Séjour de 3 nuits en décembre 2020
Réponse de Front Desk le 16 déc. 2020
Our penthouses with private hot tubs are definitely in demand, great to hear you had an enjoyable stay.

10/10 Excellent

Shauna, Calgary

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was amazing very spacious. The hot tub was a definite plus
Séjour de 2 nuits en décembre 2020
Réponse de Front Desk le 12 déc. 2020
Great to have 5* feedback, the penthouses with the private hot tubs are definately something extra special!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2020
Réponse de Front Desk le 26 nov. 2020
Thank you for your 5* rating, we're so pleased you had an excellent stay.

10/10 Excellent

Sausha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2020
Réponse de Front Desk le 24 nov. 2020
So happy to see your stay was 10/10, we hope you enjoyed all the facilities and convenience of your "home away from home" and hope to welcome you back again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 5 nuits en novembre 2020
Réponse de Front Desk le 22 nov. 2020
Thank you for your positive rating, we're glad to see you enjoyed your stay and the convenience of the location to downtown Canmore.

10/10 Excellent

Ashley, Edmonton AB

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This suite is even better in person than it is in the pictures. The suite is huge, hot tub was amazing, rooms are big, beds are comfy. Kitchen is great there are two living rooms and there is a pool table. I would highly recommend a stay here. We had an amazing trip!
Séjour de 3 nuits en novembre 2020
Réponse de Front Desk le 21 nov. 2020
Thank you for your fantastic feedback about the Grotto+ suites, and the pool table in your suite is a real added bonus.

10/10 Excellent

Jen, Edmonton

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very spacious. Beautiful view. Comfortable beds. Kitchen could have been a little better stocked with cooking utensils, frying pans etc.
Séjour de 2 nuits en octobre 2020
Réponse de Front Desk le 28 oct. 2020
Thank you for your constructive feedback about the cookware, we provide the basic essentials but will follow up with our Housekeeping team to restock your suite.

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en octobre 2020
Réponse de Front Desk le 17 oct. 2020
Thank you for your 5* review, so pleased that you had an enjoyable stay for your time in Canmore.