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Avis sur Canmore Rocky Mountain Inn

2 out of 5
Canmore Rocky Mountain Inn
1719 Bow Valley Trail, Canmore, AB

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 505 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 292 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 61 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 1000." "

8,6/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

isabelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
...
Séjour de 2 nuits en mai 2024
Réponse de Canmore Rocky Mountain Inn le 25 mai 2024
Thank you for your feedback, it is truly appreciated. Kind regards

10/10 Excellent

Innocent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms are clean and nice. The location beautiful and service good
Séjour de 1 nuit en février 2024
Réponse de Canmore Rocky Mountain Inn le 25 févr. 2024
Dear guest, Thank you for taking the time to share your wonderful feedback. We are glad to hear that you found our rooms clean and nice, and that you enjoyed the beautiful location and good service. We strive to provide a comfortable and enjoyable stay for all our guests, and we are delighted that we met your expectations. We look forward to welcoming you back in the future. Thank you for choosing to stay with us.

10/10 Excellent

Marie-Noelle

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfait pour un arrêt sur la route…ou plus! Chambre familiale très grande et coin repas apprécié! On garde cette adresse en tête pour un excellent rapport qualité/ prix.
Séjour de 1 nuit en février 2024
Réponse de Canmore Rocky Mountain Inn le 4 févr. 2024
Hi Marie, Thank you for your review! We're glad to hear that you enjoyed our large family room and popular dining area. We strive to provide excellent value for money and we appreciate you keeping our address in mind for your future travels. We hope to see you again soon!

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Canmore Rocky Mountain Inn le 17 oct. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

guy francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour
Agréable séjour, petit verre de vin et fromage à 17h dans la grande salle du foyer est apprécié.
Séjour de 1 nuit en septembre 2023
Réponse de Canmore Rocky Mountain Inn le 23 sept. 2023
Thank you for sharing your positive experience with us! We're glad to hear that you enjoyed your stay and we're happy to know that the small gesture of providing a glass of wine and cheese at 5 p.m. in the large foyer room was appreciated. We hope to have the pleasure of welcoming you back in the near future!

6/10 Satisfaisant

Louise

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Les tapis seraient dû à être changé. Mauvaise première impression. Une robe de chambre aurait aussi été appréciée. Sèche cheveux non opérationnel et pas de plan B.
Séjour de 1 nuit en septembre 2023
Réponse de Canmore Rocky Mountain Inn le 23 sept. 2023
Thank you for your review and feedback. We apologize that your first impression was not satisfactory due to the carpets. We will take it into consideration and work on improving our carpets so that our guests can have a more pleasant stay. In regards to the lack of a dressing gown, we apologize for any inconvenience this may have caused and will consider adding them to our amenities list. We are sorry to hear that the hair dryer was not operational and that we did not have a plan B in place. We will make sure to have a backup hair dryer available for our guests in case of any future malfunctions. Thank you again for your valuable feedback.

10/10 Excellent

Jacques

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien
Séjour de 2 nuits en août 2023
Réponse de Canmore Rocky Mountain Inn le 28 août 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Annie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Bien
Séjour de 2 nuits en août 2023
Réponse de Canmore Rocky Mountain Inn le 27 août 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacob

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nous avons apprécié notre séjour. Chambre propre. Près du centre-ville de Canmore (pouvions s'y rendre à pieds). Seul bémol : le climatiseur qui est inégal et qui envoie l'air directement sur la personne couchée de ce côté du lit.
Réponse de Andrea le 5 juil. 2023
Hi Jacob Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed your stay, found your room to be clean, and appreciated our close proximity to downtown Canmore. We apologize for any inconvenience caused by the air conditioner. We will pass this feedback along to our team so that we can work on improving this aspect for our guests. We hope to welcome you back to our hotel in the future.Kind regards, Management

10/10 Excellent

Rejean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
fire place in room
Séjour de 1 nuit en février 2023
Réponse de Maria le 26 mars 2023
Thank you for choosing to stay with us and for leaving such a wonderful review of your experience. Your feedback is truly appreciated, we can't wait to share your remarks with our team. We are happy you had a lovely time at our property and look forward to welcoming you back on your next trip to the mountains.Kind regards,Management

10/10 Excellent

Yves

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le personnel de l’hôtel sont très avenants et gentils. Je retournerai à cet endroit lors de ma prochaine visite.
Séjour de 1 nuit en février 2023
Réponse de Maria le 26 mars 2023
Merci d'avoir choisi de rester avec nous et d'avoir laissé une si belle critique de votre expérience. Nous apprécions vos aimables paroles à propos de notre personnel et espérons avoir l'occasion de vous accueillir à nouveau lors de votre prochaine visite à la montagne.Bien à vous,Gestion

8/10 Bien

Andre

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
A bit outdated property. Otherwise, a good stay overall.
Séjour de 1 nuit en septembre 2022

10/10 Excellent

MARIE JOSÉE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé, propre et très accueillant….
Séjour de 1 nuit en septembre 2022

8/10 Bien

MARIE JOSÉE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Près de l’axe routier principal et près de. Eau coup d’accommodations.
Séjour de 3 nuits en septembre 2022

6/10 Satisfaisant

Richard

Séjour de 1 nuit en septembre 2022

8/10 Bien

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre propre et tranquille mais salle de bain un peu petite. Très bon service à la réception!
Séjour de 2 nuits en septembre 2022

6/10 Satisfaisant

PHILIPPE

Voyage en famille
Les points forts : Propreté et équipements
Proche de banff
Séjour de 2 nuits en août 2022

10/10 Excellent

Ghislaine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel vieillot mais très propre. Personnel très courtois.
Séjour de 1 nuit en juillet 2022

8/10 Bien

Lise

Séjour de 1 nuit en juillet 2022

8/10 Bien

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was great! We were there for 4 nights and it was really calm. The room was great, the view was too. However, almost all the doors to the building were left open so anyone could come in at anytime (not only through reception). We thought it was a bit peculiar and unsafe, but other than that we loved our stay and would stay there again.
Séjour de 6 nuits en juin 2022

8/10 Bien

Annick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien. Bon déjeuner à emporter pour seulement 5$.
Séjour de 1 nuit en juillet 2022
Réponse de Harshman le 15 juil. 2022
Merci d'avoir choisi notre hôtel. Nous espérons vous accueillir à nouveau à l'avenir. Merci beaucoup. Cordialment, Harshman

8/10 Bien

Patrick, Sherbrooke

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel endroit
Séjour de 1 nuit en février 2022
Réponse de Management le 21 mars 2022
Hi Patrick, Thank you for taking the time to leave a review. We are happy to hear that you had a great time at our property and look forward to welcoming you back soon. Kind regards, Management

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful view! We will return for sure
Séjour de 1 nuit en septembre 2021
Réponse de Management le 22 sept. 2021
Hello Elizabeth, Thank you for choosing to stay with us and for leaving such a wonderful review of your experience. Your feedback is truly appreciated, we can't wait to share your remarks with our team. We are happy you had a lovely time at our property and look forward to welcoming you back on your next trip to the mountains. Kind regards, Management

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel and excellent location!
Great hotel and excellent location!
Séjour de 1 nuit en septembre 2021
Réponse de Management le 22 sept. 2021
Hello Christian, Thank you for choosing to stay with us and for leaving such a wonderful review of your experience. Your feedback is truly appreciated, we can't wait to share your remarks with our team. We are happy you had a lovely time at our property and look forward to welcoming you back on your next trip to the mountains. Kind regards, Management

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
La qualite des matelas laisse a desirer...à moins que vous aimez des matelas mou
Séjour de 6 nuits en juillet 2021
Réponse de Management le 5 août 2021
Thank you for your review and feedback. We are sorry to hear you found the mattress to be too soft. It is unfortunately difficult to suite everyone's preferences but can assure you we have always invested in high quality bedding to ensure a great night's sleep. We will absolutely take your comments into consideration when making future changes and appreciate your valuable feedback. We hope you enjoyed your time in Canmore and look forward to having another opportunity to welcome you again upon your return to the mountains. Kind regards, Management

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2021
Réponse de Management le 29 juil. 2021
Thank you for your great review. We are happy to see you enjoyed your stay with us and appreciate you taking the time to share your feedback. We look forward to welcoming you again in the future! Kind regards,

4/10 Médiocre

Iuliana

Séjour de 4 nuits en juillet 2021

8/10 Bien

Mélanie

Séjour de 1 nuit en juillet 2021
Réponse de Management le 29 juil. 2021
Thank you for your great review. We are happy to see you enjoyed your stay with us and appreciate you taking the time to share your feedback. We look forward to welcoming you again in the future! Kind regards,

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, confort de la chambre
Good value. Clean and renovated, but bathroom outd
Renovated room, but they forgot to do the same for the bathroom. But, everything was clean.
Séjour de 1 nuit en juillet 2021
Réponse de Management le 5 juil. 2021
Hello Eric, Thank you for taking the opportunity to review our property. We are happy to hear you had a clean and comfortable stay. We look forward to having the opportunity to welcome you back to the property on your next mountain getaway!

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
Propre et confortable
Séjour de 4 nuits en juin 2021
Réponse de Management le 28 juin 2021
Thank you for choosing to stay at the Canmore Rocky Mountain Inn! We are happy to hear you had a comfortable stay with us! We look forward to welcoming you back to the property on your next visit to Canmore.

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Équipements
Would stay again!
Séjour de 1 nuit en mai 2024
Réponse de Management le 27 mai 2024
Thank you for your feedback, it is truly appreciated. Kind regards

10/10 Excellent

Erin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was perfect for our trip! We were close to Banff and lots of great food options in Canmore.
Séjour de 1 nuit en mai 2024
Réponse de Management le 27 mai 2024
Thank you for choosing our accommodation! We're thrilled to hear you enjoyed your stay and we hope to welcome you back soon. We appreciate your feedback.All the best!

6/10 Satisfaisant

Peter

.
Séjour de 2 nuits en mai 2024
Réponse de Canmore Rocky Mountain Inn le 25 mai 2024
Thank you for your feedback, it is truly appreciated. Kind regards

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Canmore Rocky Mountain Inn le 27 mai 2024
Thank you for your feedback, it is truly appreciated. Kind regards

10/10 Excellent

Weldon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy to find, super nice staff, rooms are very clean.
Séjour de 1 nuit en mai 2024
Réponse de Kind regards, Management le 25 mai 2024
Hi Weldon, Thank you so much for taking the time to leave a review! We're glad you had a positive experience with us and we hope to welcome you back again soon!

10/10 Excellent

Victoria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend this hotel! It’s is a short drive to the highway, making it convenient to find. Has great mountain views. The staff are all so friendly and welcoming. The hotel was very clean, has spacious rooms and a great atmosphere. When we checked in there was a wine and cheese for the the guests in the lobby, it was a nice touch. The to-go breakfast is an amazing value and really delicious. Perfect for an early morning on the road.
Séjour de 1 nuit en mai 2024
Réponse de Kind regards, Management le 25 mai 2024
Hi Victoria, Thank you so much for taking the time to share your wonderful review of our hotel! We're thrilled to hear that you enjoyed your stay with us and appreciated our convenient location, beautiful mountain views, and friendly staff. We're proud of our clean and spacious rooms, and we're glad you felt comfortable and at ease during your stay. We're also glad you enjoyed our wine and cheese welcome reception, as well as our to-go breakfast option. Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back again soon!

10/10 Excellent

Selena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay at Canmore Rocky Mountain Inn! It was the perfect spot to stay for a couple days and take in the beautiful surroundings.
Séjour de 2 nuits en mai 2024
Réponse de Kind regards, Management le 25 mai 2024
Hi Selena, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our inn was the perfect spot for you and your loved ones to enjoy the beautiful surroundings of Canmore. We're proud to offer a warm and welcoming atmosphere, and it's great to know that we were able to meet your expectations. We hope you'll come back and visit us again soon!

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a great place to stay. Clean quiet and relaxing
Séjour de 1 nuit en mai 2024
Réponse de Kind regards, Management le 25 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great about this property. Loved the bagged breakfast and the wine and cheese in the evening.
Séjour de 1 nuit en mai 2024
Réponse de Management le 25 mai 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that everything met your expectations.We're delighted that you appreciated our bagged breakfast and evening wine and cheese offerings. It's always our goal to provide our guests with a memorable and enjoyable experience, and we're glad these amenities added to your overall enjoyment.Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Yaqing

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The building itself is a bit outdated
Séjour de 2 nuits en mai 2024
Réponse de Kind regards, Management le 25 mai 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Beverly Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Canmore Rocky Mountain Inn le 25 mai 2024
Thank you for your feedback, it is truly appreciated. Kind regards

8/10 Bien

Joanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Canmore Rocky Mountain Inn le 25 mai 2024
Thank you for your feedback, it is truly appreciated. Kind regards

2/10 Horrible

Joby

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not updated anything inside the room last 25 years, Room’s lock very hard to open and close ( still using old type key lock) Dining area closed ( still blaming covid) Shower (no water force) and microwave not working properly Squeaky bed frame, Bed’s headrest and box frame dusty and loose, Very hard to open windows and doors carpets looks very old and dirty. Bathtub and toilet still had human residual ( hair, pee stains) Only stayed one night so didn’t bother or complain.
Séjour de 1 nuit en mai 2024
Réponse de Kind regards, Management le 25 mai 2024
Thank you for taking the time to share your feedback with us. We truly value all comments from our guests as they help us identify areas for improvement. We sincerely apologize that your recent stay fell short of expectations.We deeply regret that your experience did not meet your expectations and that we were not given the opportunity to address these issues during your stay. Your satisfaction is of the utmost importance to us, and we hope to have the chance to welcome you back in the future to showcase the improvements we have made.

10/10 Excellent

Raj Pravinkumar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Affordable and quite place
Séjour de 5 nuits en mai 2024
Réponse de Kind regards, Management le 25 mai 2024
Hi Raj,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our place to be affordable and quiet. Hope to see you again!

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A friendly and comfortable hotel within walking distance of the town. A great base for exploring Banff and Canmore
Séjour de 4 nuits en mai 2024
Réponse de Management le 27 mai 2024
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our hotel to be friendly, comfortable, and conveniently located within walking distance of the town. Thank you again for your kind words, and we hope to welcome you back to our hotel again soon

8/10 Bien

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice room
Séjour de 2 nuits en mai 2024
Réponse de Canmore Rocky Mountain Inn le 25 mai 2024
Thank you for your feedback, it is truly appreciated. Kind regards

6/10 Satisfaisant

Rahim

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
We choose to stay at this inn due to the location and price. We were visiting banff and we had one child. Overall it was a good experience. The room was clean, the staff were very nice and accomodating, they even had a bonus snack time between 5pm and 6pm. The property was also clean, there were a few marks and wear and tear here and there, but overall it was not significant to deter us. The reason why for the 3 stars has nothing to do with the staff and cleanliness as we found those both excellent. We were given the lower level room. Problem is that the ceiling and upper floor is not thick enough to block noise very well. We could hear three or four people in the room above us walking and closing cabinets at night. I have stayed at other inns/hotels where the soundproof barrier is much better, but unfortunately this is more to do with the structure of the building. It was hard to sleep, but we managed. Overall it is a good place but if you plan to stay, I recommend try to get a top floor room if you can.
Séjour de 2 nuits en mai 2024
Réponse de Canmore Rocky Mountain Inn le 21 mai 2024
Thank you for taking the time to share your feedback about your stay with us.We apologize for the noise issue you experienced with the room above yours. We understand that it can be frustrating to be disturbed by noise, especially when trying to get a good night's sleep. We'll take your feedback into consideration and look into ways to improve the soundproofing in our lower-level rooms.If you have any further feedback or suggestions, please don't hesitate to reach out. We appreciate your honesty and look forward to welcoming you back to our inn in the future.

10/10 Excellent

GHEORGHE

Les points forts : Propreté
Séjour de 4 nuits en mai 2024
Réponse de Canmore Rocky Mountain Inn le 25 mai 2024
Thank you for your feedback, it is truly appreciated. Kind regards

8/10 Bien

Genevieve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Canmore Rocky Mountain Inn le 25 mai 2024
Thank you for your feedback, it is truly appreciated. Kind regards

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Kind regards, Management le 25 mai 2024
Thank you for your feedback, it is truly appreciated. Kind regards