Avis sur Excellence Playa Mujeres - Adults Only All Inclusive
Excellence Playa Mujeres - Adults Only All Inclusive
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO
Avis
9,4
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,6/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 9 avr. 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Voyageur vérifié
Voyage en groupe
20 janv. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en janvier 2021
Réponse de The Excellence Collection le 21 janv. 2021
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean getaways and for recommending us to all Expedia viewers. We are delighted to know that our luxurious accommodations, great food and beverages and attentive staff exceeded your expectations and made your stay more enjoyable. Thank you for your review and please know that it would be a pleasure to welcome you back to the resort. Greetings from The Excellence Collection.
10/10 Excellent
Miriam Von, Mississauga
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miriam Von
Séjour de 7 nuits en mai 2024
10/10 Excellent
Kieraah
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kieraah
Séjour de 3 nuits en mai 2024
10/10 Excellent
Gregory
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 9 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Kai
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kai
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 9 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Jessica, *
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 8 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Chang
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chang
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 7 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Anne Marit
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne Marit
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 7 mai 2024
Thank you for your recent stay at Excellence Playa Mujeres! We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
ruben
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ruben
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 7 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Jacob
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacob
Séjour de 12 nuits en avril 2024
Réponse de The Excellence Collection le 7 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Jonathan
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 6 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Robert
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 6 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
ANA MARIA
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ANA MARIA
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 3 mai 2024
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
Jonathan F, Vancouver
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan F
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 3 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean anniversary destination and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
8/10 Bien
Sophia Anna
Voyage en groupe, Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophia Anna
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 3 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Alexandria
Voyage en groupe, Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexandria
Réponse de The Excellence Collection le 2 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
KYLE AARON
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KYLE AARON
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 2 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Jack Ivy
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jack Ivy
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 1 mai 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Tina M
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tina M
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 1 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Erin
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erin
Séjour de 2 nuits en avril 2024
Réponse de The Excellence Collection le 1 mai 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Nancy
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 30 avr. 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, deliver joy through our shows and entertainment activities and the outstanding service provided by our lovely colleagues, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Graciela
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Graciela
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 3 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
6/10 Satisfaisant
Phillip
Voyage en couple
28 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Phillip
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 30 avr. 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Tia
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tia
Séjour de 3 nuits en mars 2024
Réponse de The Excellence Collection le 28 avr. 2024
Thank you for choosing to stay with us at Excellence Playa Mujeres and for taking the time to give us some valuable feedback. Regarding the dress code, please know that some restaurants demand a stricter dress code to preserve the luxurious atmosphere. For more information, please visit the FLAVORS & SPIRITS section in our webpage and app. Once again, thank you for your comments and know that it would be a pleasure to welcome you back for a more wonderful stay at the resort. Greetings from The Excellence Collection.
10/10 Excellent
Jack
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jack
Séjour de 3 nuits en avril 2024
Réponse de The Excellence Collection le 25 avr. 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Thomas C
Voyage en famille, Voyage en couple
24 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Thomas C
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 25 avr. 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
8/10 Bien
Pauline
Voyage en groupe
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pauline
Séjour de 3 nuits en avril 2024
Réponse de The Excellence Collection le 25 avr. 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Gretchen Pollak
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gretchen Pollak
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 24 avr. 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Michael
Voyage en groupe, Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 24 avr. 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Marina
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marina
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 21 avr. 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Gregory Neil
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory Neil
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 21 avr. 2024
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Timothy Allen, Harrisburg
Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy Allen
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 21 avr. 2024
Thank you for selecting Excellence Playa Mujeres as the host of your Caribbean holiday. We thank you for your review and hope to have the opportunity to welcome you back and make your next stay one full of pleasant memories. Greetings from The Excellence Collection.
10/10 Excellent
Lisa
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 24 avr. 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Ashish
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashish
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 21 avr. 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection
10/10 Excellent
Jonathan Irving
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jonathan Irving
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 21 avr. 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection
10/10 Excellent
ISMAEL ALVES DE OLIVEIR
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ISMAEL ALVES DE OLIVEIR
Séjour de 3 nuits en avril 2024
Réponse de The Excellence Collection le 21 avr. 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
8/10 Bien
Gina
Voyage en groupe
18 avr. 2024
Les points forts : Personnel et service
Gina
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 1 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Adinah S
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adinah S
Séjour de 2 nuits en avril 2024
Réponse de The Excellence Collection le 18 avr. 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
8/10 Bien
Ashley Christine
17 avr. 2024
Ashley Christine
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 8 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
6/10 Satisfaisant
Morgan
Voyage en couple
17 avr. 2024
Les points forts : Propreté
Morgan
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 17 avr. 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
8/10 Bien
Gerald
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerald
Séjour de 7 nuits en mars 2024
Réponse de The Excellence Collection le 17 avr. 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
2/10 Horrible
Laura Margaret
15 avr. 2024
Laura Margaret
Séjour de 3 nuits en mars 2024
Réponse de The Excellence Collection le 17 avr. 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.
10/10 Excellent
Jose
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 6 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Enrique
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enrique
Séjour de 3 nuits en avril 2024
Réponse de The Excellence Collection le 6 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Rambabu, Sugar land
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rambabu
Séjour de 3 nuits en avril 2024
Réponse de The Excellence Collection le 15 avr. 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
6/10 Satisfaisant
Alysia Lynn Seale
Voyage en famille
12 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Alysia Lynn Seale
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 15 avr. 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very sorry to read that we did not fully meet your expectations as we did with your previous experiences and we would like to apologize for not being able to provide the Excellence standards as you as a return guest are accustomed to.We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests expect from us.We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
Susan Brooke, athens
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan Brooke
Séjour de 3 nuits en avril 2024
Réponse de The Excellence Collection le 12 avr. 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable with. It is lovely to know that you took advantage of the Excellence Club benefits, such as the access to exclusive areas including Magna. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
John
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 17 avr. 2024
Thank you for choosing Excellence Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Richard
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 12 avr. 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.