8/10 Bien
Nicky, Zetland
Voyage en famille
20 juil. 2025
Les points forts : Services et Ă©quipements et infrastructures et conditions de lâhĂ©bergement
I recently stayed at The Sebel Canberra Civic and while the location is excellent â centrally situated and within walking distance to Canberra City Centre â my experience left much to be desired.
Firstly, although the hotel appears relatively new, the cleanliness was very disappointing. I found significant dust and even trash under the bed, raising serious concerns about whether the room had been properly cleaned prior to my stay.
Secondly, I encountered an issue with the parking fees. I arrived on Friday, 18 July, and asked the reception about parking. I was told that it costs $3 per day. I even followed up around 10 PM to confirm whether the parking ticket needed validation, and the staff again assured me that the rate was a flat $3 per day. However, the next day I was charged $16. Upon inquiring, I was informed of a breakdown I was never told about:
6 PM â 12 AM: $3
12 AM â 6 AM (overnight): $10
6 AM onwards: $3
This discrepancy made me feel misled and unfairly charged. Transparency around fees is a basic expectation, and itâs unacceptable that this was not clearly communicated upfront.
Overall, while the location is great, the lack of cleanliness and poor service around parking information significantly impacted my stay. I hope management addresses these issues promptly.
Nicky
Séjour de 2 nuits en juillet 2025