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Avis sur Residence Inn San Jose Campbell

3 out of 5
Residence Inn San Jose Campbell
2761 S Bascom Ave, Campbell, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 264 avis sur 418." "
Note des voyageurs de 8 (Bien), d’après 93 avis sur 418." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 418." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 418." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 418." "

9,0/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Isa, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bonnes prestations
Les appartements sont bien, dans un bon environnement

10/10 Excellent

Arlene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very helpful and friendly.
Séjour de 2 nuits en mai 2024
Réponse de J. Saylor le 17 mai 2024
Thank you for the 5 star rating and for staying with us We look forward to welcoming you back.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Meghan Breanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de J. Saylor le 3 mai 2024
We are glad you enjoyed your visit with us. Thank you for the great rating.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Noel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The spare covers and other items for the fold out couch was not replaced for our suite. Other than that it was everything we needed and expected.
Séjour de 2 nuits en avril 2024
Réponse de J. Saylor le 3 mai 2024
We appreciate your feedback on our hotel. We have noted your concerns for the spare covers with our staff.I was glad to see you enjoyed your stay overall.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Michael

Séjour de 1 nuit en avril 2024
Réponse de J. Saylor le 3 mai 2024
It was great having you as our guest. We hope to see you on future stays. Thanks for taking your time to rate your experience.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Analyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect place for family. Safe and quiet
Séjour de 3 nuits en mars 2024
Réponse de J. Saylor le 4 avr. 2024
Thanks again for choosing our hotel and for leaving your great review. I was glad to see you found our property safe and quiet.We hope to see you again when visiting the area.Sincerely,J. SaylorGeneral Manager Residence Inn Campbell

10/10 Excellent

Carolina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great
Séjour de 1 nuit en mars 2024
Réponse de J. Saylor le 4 avr. 2024
We appreciate your 5 out of 5 star rating.Thanks for staying with us.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Arlene

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is great. Staff are awesome.
Séjour de 1 nuit en mars 2024
Réponse de J. Saylor le 4 avr. 2024
We are so happy to hear you appreciated our staff and that our accommodations met your expectations.We hope to see you again soon.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

ROBERT

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room is really a little home, a minikitchen, a sitting area and bed and bath. Lots of cupboard space.
Séjour de 3 nuits en mars 2024
Réponse de J. Saylor le 15 mars 2024
Thanks again for choosing us and for the 5 star review.We look forward to your next stay with us.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Bien

Janet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No body wash!
Séjour de 1 nuit en février 2024
Réponse de J. Saylor le 7 mars 2024
We appreciate you taking the time to share your experience with us. Please accept my apologies for any inconvenience as a result of no body wash as you have noted.Please know that we do carry this item on property and it is readily available if needed. We hope to see you should you reconsider our hotel for future visits to the area.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Ok for one night when you are caught in a storm
We had to stay here for a night because we had an extended power outage! I gotta say I expected better since this is a Marriott. But it was okay for a one night stay. My biggest complaint is that WiFi sucked! I even paid for "enhanced" internet which we weren't able to share across devices successfully. Even on one device, it almost never connected/kept dropping out. And sadly, even 5G connection was bad in this room! There was one corner of the room where we had to huddle to get any service. Breakfast was VERY average too. Big advantage was that room has full kitchen but we didn't really use it. Bedding is okay, not very comfortable.
Séjour de 1 nuit en février 2024
Réponse de J. Saylor le 8 févr. 2024
We appreciate you taking the time to let us know of your experience with us. Please accept my apologies for the inconvenience you had with our internet. Please know we value your comments and steps have already been taken to ensure a similar poor experience is not likely repeated.We also appreciate your feedback on our breakfast offerings. All your feedback has been shared with our team so steps can be made to improve.Should you reconsider our hotel for future visits , I am confident that for your next stay we can meet your expectations.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Bien

Barney

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de J. Saylor le 8 févr. 2024
Thank you for staying with us and for the favorable rating of our property. Please know, any specific feedback comments we receive are used a means of improving our service.We hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Victoria

Séjour de 2 nuits en février 2024
Réponse de J. Saylor le 6 févr. 2024
Thank you for the great rating of our hotel.We look forward to your next stay with us.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Michael, SAN JOSE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great location clean reasonable price.
Séjour de 1 nuit en janvier 2024
Réponse de J. Saylor le 5 févr. 2024
We are glad to see you enjoyed your stay with us. Hope to see you again soon.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Hermieliza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de J. Saylor le 2 févr. 2024
Thank you so much for the great rating and for staying with us.We hope to see you again on future visits to the area.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Michael, SAN JOSE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, affordable nice area
Séjour de 1 nuit en janvier 2024
Réponse de J. Saylor le 29 janv. 2024
Thank you for the great rating for your stay.We hope to see you again on future visits.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Bien

Annette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hot water was in short supply in our room, three family members staying, but not enough for all three of us to have a hot shower.
Séjour de 2 nuits en janvier 2024
Réponse de J. Saylor le 29 janv. 2024
We appreciate you taking the time to share your experience with us and others. Recently the hotel has been outfitted with all new hot water heaters. I am confident that a similar poor experience is not likely repeated.We hope to see you again on future visits.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Wojciech

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de Front Desk le 28 janv. 2024
Thank you for visiting us we appreciate your patronage.

2/10 Horrible

Satoshi

Séjour de 4 nuits en janvier 2024
Réponse de J. Saylor le 19 janv. 2024
Thank you for staying with us.I was sorry to see your experience was not satisfactory. Please know we will work to address any concerns you may have to ensure your satisfaction.We hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Bien

Wojciech

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en janvier 2024
Réponse de J. Saylor le 19 janv. 2024
We appreciate you leaving a good rating of our property.Please know we value your feedback and will take the necessary steps to get to a 5 star rating for your next visit.We hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Bien

Tehina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location
Séjour de 4 nuits en décembre 2023
Réponse de J. Saylor le 19 janv. 2024
Thank again for the good rating and for staying at our property.Should you visit the Campbell area in the future we hope to see you on your next visit.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbel

10/10 Excellent

Noor UL

Voyage d’affaires
Friendly staff and very safe and comfortable.
Séjour de 2 nuits en janvier 2024
Réponse de J. Saylor le 19 janv. 2024
Thank you so much for the 5 out of 5 review ranking.We are eager to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Noor UL

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 14 nuits en décembre 2023
Réponse de J. Saylor le 19 janv. 2024
From the entire staff at our property, we thank you for staying with us and for the great review ranking.We look forward to your next stay.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk le 28 janv. 2024
Thank you for visiting us. We appreciate your patronage.

8/10 Bien

Naoki

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de J. Saylor le 19 janv. 2024
Thank you for the 4 star review.We appreciate your business and hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de J. Saylor le 19 janv. 2024
Dear guest,Thanks for taking the time to leave us a great review property ranking for your most recent visit.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Lydia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great!
Everything was great!
Séjour de 3 nuits en décembre 2023
Réponse de J. Saylor le 19 janv. 2024
So great to see you enjoyed your stay with us.We look forward to seeing you in the future.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

David, Livermore

Séjour de 5 nuits en décembre 2023
Réponse de J. Saylor le 19 janv. 2024
We appreciate and for the great ranking.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de J. Saylor le 19 janv. 2024
We are so happy to see you enjoyed your stay.We hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Atsuko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
総合的に満足
キッチンにあったコーヒーメーカーに容器がついていなかったので使用出来なかった。スーツケーススタンドや金庫はついていない。ハウスキーピングはリクエストベースなので依頼しない限りこない。とても静かな環境でよかった。
Séjour de 5 nuits en décembre 2023
Réponse de J. Saylor le 19 janv. 2024
Thanks again for the great review ranking.Please know we have noted your concerns with the coffee maker and luggage rack. Our guest room coffee makers are used in tandem with the cups provided in the guest room unit.For other housekeeping requests please know we will take care of immediately. We hope to see you on future visits.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Tanya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect for family
This room is spacious and nicely set up. Breakfast was your basic overcooked eggs and waffle maker coffee was surprisingly good. Will definitely stay again.
Séjour de 1 nuit en décembre 2023
Réponse de J. Saylor le 19 janv. 2024
So happy to hear you enjoyed your stay.We appreciate your feedback on our breakfast. Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Bien

william

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had room 1011: the coffee maker did not have a basket with which to brew coffee. Fortunately we were going elsewhere for morning coffee.
Séjour de 1 nuit en décembre 2023
Réponse de J. Saylor le 19 janv. 2024
Thanks again for staying with us and the feedback on your guest room coffee maker.Please know we do also offer coffee in our guest breakfast room area.We hope to see you again.Sincerely, J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Bien

Hinsley D

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de J. Saylor le 19 janv. 2024
Thanks for staying with us.Please know any feedback you may share is appreciated and is used as a means for our property and staff to improve.We hope to see you again.Sincerely,J.SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Bassem

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en novembre 2023
Réponse de J. Saylor le 19 janv. 2024
We appreciate your high marks and for staying with us.Hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Cynda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de J. Saylor le 19 janv. 2024
Thank you for staying with us and for 5 star ranking.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Joey

Séjour de 1 nuit en novembre 2023
Réponse de J. Saylor le 19 janv. 2024
Thanks again for staying with us and the favorable review rating.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Bill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good decent place and breakfast was fine. Quiet good bed and shower. Good kitchen with TV viewing area with a couch but there was no chair for the desk which did not matter to us.
Séjour de 1 nuit en novembre 2023
Réponse de J. Saylor le 19 janv. 2024
We are glad you enjoyed your room and our amenities.Thanks for sharing your experience with others.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

marcel

Nice stay
Séjour de 1 nuit en novembre 2023
Réponse de J. Saylor le 22 nov. 2023
Thank you for choosing our hotel and for the great review.We hope to see you again on future visits to Campbell.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

6/10 Satisfaisant

Denise

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
The beds were too firm for me. There was a school retreat staying the weekend and they were very loud all night long. The room including kitchen and bathroom were nice and clean.
Séjour de 5 nuits en octobre 2023
Réponse de Residence Inn le 27 oct. 2023
Thank you for visiting our hotel and nice to hear you enjoyed your stay. I'm sorry to hear that the group was too loud. If I had known I could have asked to have it tempered.Thank you for your feedback and look forward to seeing you in the future.

10/10 Excellent

Leonard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Front Desk le 15 nov. 2023
Thank you for your feedback.We appreciate your information.

10/10 Excellent

Lidia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and it had everything we needed.
Séjour de 2 nuits en octobre 2023
Réponse de Lisa le 12 oct. 2023
Thank you very much for visiting our hotel.We look forward to seeing you soon.

10/10 Excellent

LEONARD

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Lisa le 10 oct. 2023
Thank you Mr. Robinson.We love having you visit with us.

10/10 Excellent

Michelle

Les points forts : Propreté et personnel et service
Convince
Séjour de 2 nuits en septembre 2023
Réponse de Lisa le 10 oct. 2023
Thank you.

2/10 Horrible

Gary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid
This place is a dump. Shame on Marriott Corp Sidewalks unsafe, tree roots lifting them. Overall the place needs a good cleaning and upgrade. Furniture is at least 30 years old. Half the lights didnt work, tile coming off in shower. Used the laundry, washer caught on fire. We are Bonvoy members and are extremely disappointed.
Séjour de 10 nuits en septembre 2023
Réponse de J. Saylor le 21 sept. 2023
Dear guest:We appreciate you taking the time to share with us your experience while here.I am truly sorry for any inconvenience you encountered while here. Please know we take your comments in high regard and we have addressed the issues you noted.Please know the items you encountered with your room are not common for our property but rather an isolated event.Should you reconsider our hotel for future stays I am confident we can meet your expectations.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Thomas

Séjour de 4 nuits en septembre 2023
Réponse de Front Desk le 15 nov. 2023
Thank you for your feedback.We appreciate the information.

10/10 Excellent

Kristen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de J. Saylor le 18 sept. 2023
Thank you for staying with us and for the great review.We hope to see you again soon.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Shannon

Séjour de 2 nuits en juillet 2023
Réponse de J. Saylor le 14 sept. 2023
Thank you for taking the time to rate our hotel.Your high marks and feedback is appreciated.We hope to see you again on future visits to the area.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Leonard

Séjour de 2 nuits en août 2023
Réponse de Lisa le 24 août 2023
The RI staff extraordinaires thank you Mr. Robinson.

6/10 Satisfaisant

YRGG

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 8 nuits en juin 2023
Réponse de GM le 5 juil. 2023
Thanks again for choosing our hotel.I was sorry to see the lower than expected rating you left for your experience with our hotel.Please know any specific feedback on our hotel are always welcome.We want to ensure your satisfaction with us. I am confident that repeat stays to our hotel will result in a better stay visit overall.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Bien

David Emmanuel

Séjour de 2 nuits en juin 2023
Réponse de GM le 5 juil. 2023
We appreciate you taking the time to rate our property. I'm glad to see you enjoyed your stay overall.Any specific feedback you may have is always welcome so we can ensure any future visits can be a 10 out of 10 experience.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell