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Avis sur Hampton Inn & Suites by Hilton, Airdrie, AB, Canada

2.5 out of 5
Hampton Inn & Suites by Hilton, Airdrie, AB, Canada
52 East Lake Avenue NE, Airdrie, AB

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 340 avis sur 539." "
Note des voyageurs de 8 (Bien), d’après 163 avis sur 539." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 539." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 539." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 539." "

9,6/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

2,0/10

Écoresponsabilité

Avis

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2019
Réponse de Lenore le 14 juil. 2019
Thank you Vincent for your rating!! So glad you enjoyed your stay! Hope to see you back again!

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien et pratique
Propre et acccueillant. Personnel très gentil.
Séjour de 1 nuit en juillet 2018
Réponse de Lenore le 19 sept. 2018
heureux que vous ayez apprécié votre séjour !!

8/10 Bien

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great location to head East to the Bad Lands an the dinosaurs museum
Réponse de Clare Janitz le 18 janv. 2016
Dear Sylvain Thank you for taking the time to write this review. Its great to hear you enjoyed your stay. Best Regards, Clare Janitz

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel has been closed down for over a year and Expedia did not update their system. Over a year!!! We arrived after a long flight with two young kids only to find out there is no place to stay. And there was a summer long weekend on top of everything. The Expedia virtual chat is a joke.
Séjour de 2 nuits en juillet 2021

2/10 Horrible

Daniel

Voyage d’affaires
The hotel was closed. We had to stay elsewhere.
Séjour de 1 nuit en août 2020

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en mars 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would be nice if there were a microwave and fridge in the rooms
Séjour de 1 nuit en mars 2020
Réponse de Guest Services Manager le 16 mars 2020
Dear Guest, Thank you for your fantastic rating! I'm sorry for the inconvenience having no fridge in your room. I am happy to inform you we have portable microwaves/refrigerators. If you would like to place a special request for a fridge/microwave, please contact the Front Desk, our team would love to provide that for you based on availability. Our Guest Services Representatives are available 24/7. I hope to welcome you back in the future!

10/10 Excellent

AlishaCarver, Cranbrook, BC

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff goes over the top to help you out. I come to visit my Grand kids. It was not problem at all that they came to use the pool. Made the visit way easier. Thank you Alisha Carver
Séjour de 2 nuits en mars 2020
Réponse de Guest Services Manager le 16 mars 2020
Dear AlishaCarver, Thank you so much for your wonderful review! I'm so glad you and your grand kids had a pleasant visit! I hope to welcome you and your family back in the future!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Guest Services Manager le 10 mars 2020
Dear Guest, thank you for the great rating! I hope we have the pleasure of welcoming you back in the future!

8/10 Bien

Dongjun

Séjour de 1 nuit en février 2020

10/10 Excellent

Lori

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Good Hotel
Absolutely loved our stay. The beds were comfy, facilities quiet, and the breakfast good. They even had smoothies and a nice green juice. We would definitely stay here again.
Séjour de 1 nuit en février 2020
Réponse de Megan le 6 mars 2020
Dear Lori, Thank you for the fantastic rating! I'm so glad to head you enjoyed your recent stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Everything was awesome but the there was no window to get fresh air and no fridge and microwave in the
Séjour de 1 nuit en février 2020
Réponse de Megan le 6 mars 2020
Dear Guest, I am so glad to hear your recent stay with us was awesome! I'm happy to let you know, based on availability, guests can request portable microwaves/refrigerators. We have a Guest Services Representative available 24/7 if you would have any special requests! We look forward to welcoming you back in the future!

10/10 Excellent

Ashley

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel!
Great hotel! Always stay here when coming to Airdrie and surrounding areas for work. Never disappointed.
Séjour de 1 nuit en janvier 2020
Réponse de Guest Services Manager le 28 janv. 2020
Dear Ashley, Thank you for taking the time to rate your recent stay with us. I'm so happy to hear you had a great experience! I will definitely share your kind words to our team. We hope to welcome you back in the future!

10/10 Excellent

MYUNG

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de Guest Services Manager le 13 janv. 2020
Dear MYUNG, Thank you for the perfect rating! I'm happy to see you enjoyed your stay with us. I hope we have the pleasure of welcoming you back on your next visit!

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommend
Really like this hotel. I’ve stayed and 2 others close by and this one is by far my favorite. The kitchen studio suite is huge! Beds are comfy!
Séjour de 3 nuits en janvier 2020
Réponse de Guest Services Manager le 12 janv. 2020
Dear Michael, Thank you for the fantastic feedback! I'm so glad you had a comfy, enjoyable stay. We hope to welcome you back in the future!

10/10 Excellent

Ronald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Guest Services Manager le 6 janv. 2020
Dear Ronald, We appreciate the fantastic rating! I'm glad you enjoyed your stay at Hampton Inn & Suites Airdrie! Come back anytime

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020
Réponse de Guest Services Manager le 6 janv. 2020
Dear Guest, Thank you for taking the time to rate your recent stay with us. I hope we have the pleasure of welcoming you back on your next visit!

8/10 Bien

Maria V

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Guest Services Manager le 3 janv. 2020
Dear Maria V, I'm happy you enjoyed your stay with us! Thank you for the great rating. Please don't hesitate to call or stop in on your next visit!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Good location. New building. Best breakfast of any hotel ever!
Séjour de 1 nuit en décembre 2019
Réponse de Guest Services Manager le 2 janv. 2020
Dear Guest, Thank you for your great rating! I'm so happy you enjoyed your stay with us. I will be sure to share your kind words with our team! We look forward to welcoming you back in the future!

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en décembre 2019
Réponse de Guest Services Manager le 2 janv. 2020
Dear Guest, Thank you for the amazing rating! I'm so glad you enjoyed your recent stay with us. Please don't hesitate to call or stop in next time you're in town!

10/10 Excellent

Michelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2019
Réponse de Guest Services Manager le 19 déc. 2019
Dear Michelle, I'm so happy you had a pleasant experience during your stay with us! Thank you for the amazing rating, and we hope to welcome you back soon!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, enjoyed the gym. Would be great if there were some places to eat that were close.
Séjour de 1 nuit en novembre 2019
Réponse de Guest Services Manager le 19 déc. 2019
Dear Guest, Thank you for the fantastic rating! I'm very glad you enjoyed using our gym! I'm sorry for any inconvenience not having a restaurant within walking distance. We do however have a lot of take out menus, suggestions on local restaurants less than a 5 minute drive, a subway and Chinese restaurant approximately a 5 minute walk away. I hope we have the pleasure of welcoming you back on your next visit!

4/10 Médiocre

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service
I was checked into a room that was already given to somebody else. I had booked a room with 2 queen , for my daughter and myself. I was then placed into a wheel chair accessible room with 1 king bed. The smoke detector then started beeping due to low battery and we had to be moved to another room. 3 rooms in one night. Very disappointed
Séjour de 2 nuits en novembre 2019
Réponse de Lenore le 8 janv. 2020
We are so sorry that that happened to you and your daughter, we would love the opportunity to make things right, for your next stay. Some things are beyond our control the beeping smoke detector is a safety feature to ensure when the battery is getting low, we address it immediately. We are sincerely sorry, we did give you a discounted room rate, and extra points as well. We look forward to seeing you again and improving you stay in the future!!

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed having coffee and tea available 24/7. Having insomnia gave me something to drink and a nice place to sit so as not to disturb others.
Séjour de 2 nuits en novembre 2019
Réponse de Guest Services Manager le 19 déc. 2019
Dear Guest, Thank you for the incredible rating! We appreciate the time you've taken to share your recent experience with us! I'm glad you enjoyed our 24/7 complimentary coffee and tea! It's definitely a nice go-to, especially having insomnia! We hope to welcome you back in the future!

10/10 Excellent

LaurenTA, Edmonton

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stay in many hotels and I was thoroughly impressed with this location. Location is great, the 1 bedroom king suites are very large and well laid out. The continental breakfast was great with good options, even a smoothie and juice bar. Loved the ease of checkin and out on the app as well as digital key. Only issue I had is the pull out sofa bed was just so springy and no padding at all. One of the worst sofa bed mattresses I've seen bit everything else was great.
Séjour de 2 nuits en novembre 2019
Réponse de Guest Services Manager le 26 nov. 2019
Dear LaurenTA, Thank you for taking time out to share your experience at Hampton Inn & Suites Airdrie. All of us are delighted we could ensure a comfortable stat during your visit. Once again, thank you for sharing your stay and feedback and look forward to welcoming you back in the future!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean facility. Amazing staff! Excellent facilitation spaces and services for groups.
Séjour de 1 nuit en novembre 2019
Réponse de Guest Services Manager le 26 nov. 2019
Dear Guest, I'm pleased to hear you were happy with your accommodations! Our facilities are definitely put to good use. Our team strives everyday to keep our Hotel in tip top shape! I will be sure to share your kind words with them!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
They were able to accommodate early check-in! Breakfast was fabulous!
Séjour de 1 nuit en novembre 2019
Réponse de Guest Services Manager le 26 nov. 2019
Dear Guest, Thank you for the fantastic rating! I'm glad we were able to accommodate an early check in as per your request! I agree, our complimentary hot breakfast is quite fabulous! I'm very happy you enjoyed it! Please don't hesitate to contact us on your next visit!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019
Réponse de Megan le 29 oct. 2019
Dear Guest, Thank you for the fantastic rating! I'm very happy you enjoyed your stay with us. We hope to welcome you back on your next visit!

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en octobre 2019
Réponse de Megan le 29 oct. 2019
Dear Guest, Thank you for the fantastic rating! We'd love to have you back anytime!

10/10 Excellent

Susan, Tok

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is near the dog park, a big plus. Well kept property, the staff was busy with keeping it nice, and they all smiled and said hello when approached.
Séjour de 1 nuit en octobre 2019
Réponse de Megan le 29 oct. 2019
Dear Susan, I am so glad you and your furry companion enjoyed your recent stay with us! I agree, it's definitely a bonus for dog owners have the dog park so close! We will all be wearing big smiles on your next visit!

6/10 Satisfaisant

Amanda, BC

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything about this hotel is excellent and I would recommend it. I was only saddened and disappointed when I explained my mom had died and I needed to stay a bit longer in my room. They said the latest I could check out is two but they had no sort of compassion later check out or anything like that. Fine, but then don’t tell me that you have to get the rooms ready and that they are booked up and then offer me to purchase another night. How insensitive.
Séjour de 3 nuits en septembre 2019
Réponse de Lenore le 2 oct. 2019
Thank you for your review Amanda, so sorry you felt we were insensitive, we certainly didn't mean to come across that way. We do book up fast and in some cases guest request certain rooms. Although I'm not familiar with your specific case, but perhaps the room you were in could have been requested by an incoming guest, therefor we could offer you another room of the same type just not the exact room you were in. In the future feel free to call ahead of your arrival and we can make arrangements for a late check out. So sorry for your loss.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2019
Réponse de Lenore le 29 sept. 2019
Thank you for your review!! Come back soon!

10/10 Excellent

Sam, Airdrie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So clean I would definitely book again the food is excellent very nice employees
Séjour de 1 nuit en septembre 2019
Réponse de Lenore le 14 sept. 2019
Thank you Sam for your review!! Can't wait to see you again!!

10/10 Excellent

Alex

Les points forts : Personnel et service
Séjour de 3 nuits en septembre 2019
Réponse de Lenore le 11 sept. 2019
Thank you Alex for your review! Glad to see you enjoyed your stay! Come back soon!!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019
Réponse de Lenore le 10 sept. 2019
Thank you for your review! Come back again!

8/10 Bien

Joe, Edmonton

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean and easy to find. Front desk host was grumpy and disparaging towards me booking through Expedia.
Séjour de 1 nuit en septembre 2019

10/10 Excellent

JOHN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2019
Réponse de Lenore le 10 sept. 2019
Thank you for your review! Glad you enjoyed your stay! See you soon!

10/10 Excellent

Sara

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de Lenore le 10 sept. 2019
Thank you Sara for your review! So happy you had a good stay! Hope to see you again soon!

10/10 Excellent

Gpatty

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great hotel. Located in good location where everything is available. They good options for breakfast. We loved our stay. Definitely coming back.
Séjour de 5 nuits en août 2019
Réponse de Lenore le 10 sept. 2019
Thank you Gpatty for you review and great comments!! Can't wait for you to return!

10/10 Excellent

Leland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
As good as it gets.
Great stay, clean & comfortable, quiet, good breakfast variety, good hospitality, good rates. Located close to airport and easy access to Canmore / Banff. Costco next door, what more could you ask for. Oh yes! Lowest tax in Canada.
Séjour de 1 nuit en août 2019
Réponse de Lenore le 2 sept. 2019
Thank you Leland!! So happy you enjoyed your stay!! Hope to see you again soon!!

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en août 2019
Réponse de Lenore le 1 sept. 2019
Thank you for your review!! Hope you come back soon!

10/10 Excellent

umme

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de Lenore le 1 sept. 2019
Thank you for your review Umme!! Hope you came back again soon!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
They had an awesome continental breakfast in the morning, with lots of options to eat. The rooms were clean. The only negative review would be that the front desk was understaffed and you usually had to wait for service. Also our hotel keys for our room stopped working so we had to go get new ones after the first night.
Séjour de 3 nuits en août 2019
Réponse de Lenore le 31 août 2019
Thank you for your review! So sorry to hear about your issue with the room keys, that does happen sometimes, we apologize. We are in our busy season and the team is busy, thank you for your understanding, hope to see you back again!!

8/10 Bien

Carol A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Lenore le 14 sept. 2019
Thank you Carol A for your review, we hope if there is anything we could do to make your stay better, you would let us know! Come back again!!

8/10 Bien

Tina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean and nice, breakfast was good, but one day they made pork omlet and it was the only option that we had for omlet so my kid couldn't eat anything, because he only eats plain omlet for breakfast!
Séjour de 4 nuits en août 2019
Réponse de Lenore le 10 sept. 2019
Thank you for your review Tina! sorry to hear your son didn't like the omelet, we do offer oatmeal, cereal, toast, bagels, fresh fruit, smoothies, and numerous other options as well. Give us a try again, I'm sure there may be something else he would like!!

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
frendly good breakfast clean welcoming good hospitals in all ex mangment
Séjour de 3 nuits en août 2019
Réponse de Lenore le 29 août 2019
Thank you for your review, and kind words! Hope to see you again soon!!

10/10 Excellent

Simon, Prince Albert

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements
It was a great experience! The room was very clean, the pool and gym were clean and enjoyable. We were able to take our dog to the dog park which is directly beside the hotel! The staff was very friendly and the food was great! You can’t go wrong by staying here! We will definitely be returning!
Séjour de 3 nuits en août 2019
Réponse de Lenore le 29 août 2019
Thank you Simon!! So glad you had a good stay!! Hope to see you again!!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
客室が大変広く、とても清潔で素晴らしかったです。
Séjour de 2 nuits en août 2019
Réponse de Lenore le 29 août 2019
Thank you for yoru review!! Happy that you enjoyed your stay!! Come again soon!!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean and quiet room, good breakfirst, friendly stuff
Séjour de 5 nuits en août 2019
Réponse de Lenore le 24 août 2019
Thank you for your review!! So glad you enjoyed your stay! Hope to see you back again!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de Lenore le 24 août 2019
Thank you for the review, we would appreciate any feedback as to how we could have made your stay more enjoyable!