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Avis sur Rydges Esplanade Resort Cairns

4 out of 5
Rydges Esplanade Resort Cairns
209-217 Abbott Street, Cairns North, QLD

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 361 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 398 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 161 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1001." "

8,4/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Michel

Séjour de 5 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en mai 2019
Réponse de espie le 23 mai 2019
Dear Anonymous, Thank you for taking the time to rate your recent stay. Kind regards Andrew Wallis General Manager.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Impeccable Rien à dire c'était parfait. Emplacement commode proche de lesplanade
Séjour de 1 nuit en mai 2019
Réponse de espie. le 23 mai 2019
Dear Anonymous, Thank you for such wonderful feedback. We trust that you enjoyed your time spent discovering Cairns and thank you once again for choosing to stay with us. Kind regards Andrew Wallis. General Manager.

10/10 Excellent

Maki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Maureen le 22 mai 2024
Thank you, for the great review on your stay at Rydges Esplanade Cairns. It is great to see you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

Elaine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views, spacious rooms and the staff were very friendly and helpful Dining room offered delicious food
Séjour de 2 nuits en mai 2024
Réponse de Naomi le 20 mai 2024
Dear Elaine,Thank You very much for the feedback given, we will pass it on to our team :)Kind Regards,Naomi - Reception Agent

10/10 Excellent

VIJAY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything from customer service, amenities, food options with variety of options in breakfast. Alex and A.V at front desk were amazing. Keep it up guys.. good job
Séjour de 5 nuits en mai 2024
Réponse de Naomi le 18 mai 2024
Dear Vijay,Thank You for staying with us and appreciate your feedback, we will pass it on to our team especially Alex & AK.Kind Regards,Naomi - Reservation Agent

10/10 Excellent

Ralph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Naomi le 20 mai 2024
Dear Ralph,Thank You for staying with and appreciate your feedback given!Kind regards,Naomi - Reception Agent

2/10 Horrible

Ivy

Voyage en famille
Les points faibles : Propreté et personnel et service
Our check in was 2pm. At 6pm they told us that we couldn’t check in until 8pm… they spent Two hours trying to find us another hotel. I’m really disappointed. It was my nieces 21st party and we missed the food and the start of the party. I got offered breakfast but wasn’t told it closed early
Séjour de 1 nuit en avril 2024
Réponse de Naomi le 26 avr. 2024
Dear Ivy,We really apologize for the inconvenienced that are happened on your stay, we are trying our best to accommodate guest request & will try our best as well to improve where we lack, appreciate you writing the feedback, we will surely pass it on to our management & team.Kind Regards,Naomi - Reservation Agent

6/10 Satisfaisant

Jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the location of the property. I didn't like that i was not allocated the room i booked, because the hotel oversell their rooms.
Séjour de 1 nuit en avril 2024
Réponse de Naomi le 26 avr. 2024
Dear Jacqueline,We are very sorry for the inconvenience that occurred during your stay, we will surely share the feedback with the management & team.Kind regardsNaomi - Reservations Agent

6/10 Satisfaisant

Jonalyn

Voyage en famille avec de jeunes enfants
The tv is broken the pool is too much chlorine.
Séjour de 1 nuit en avril 2024
Réponse de Naomi le 26 avr. 2024
Dear Jonalyn,We are very sorry for the inconvenience that happened during your stay, we will surely pass your feedback to our management & team.Kind regards,Naomi - Reservation Agent

10/10 Excellent

Susanne Regina

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The staff were so helpful from front counter to housekeeping to food to maintenance nothing was a problem if you had a problem they were there to help if they could
Séjour de 7 nuits en avril 2024
Réponse de Naomi le 21 avr. 2024
Dear Susanne,Thank You very much for the feedback, we appreciate it and thank You for staying with us.Kind Regards,Naomi - Reservation Agent

10/10 Excellent

Paul

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service was very unique, the receptionist were so nice, helpful, friendly and very fast at problem solving.
Séjour de 1 nuit en avril 2024
Réponse de Maureen le 17 avr. 2024
We appreciate you taking your time to provide feedback and happy to hear that you had an enjoyable experience with Rydges Esplanade Cairns. We look forward to welcoming you back in the future.

6/10 Satisfaisant

Andreas

Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Ich musste mehrmals mehr als 10 Minuten auf einen Fahrstuhl warten. Einmal musste ich die Rezeption anrufen. Es kam jemand und hat mich abgeholt. Die Sauberkeit im Badezimmer entsprach nicht meinen Anforderungen. Der Boden wurde anscheinend sehr oberflächlich bis gar nicht gesäubert. Das Zimmer war ansonsten gut ausgestattet und sehr geräumig.
Séjour de 6 nuits en avril 2024
Réponse de Naomi le 14 avr. 2024
Dear Guest,We do apologize that you have to wait for elevator for several times & for the cleanliness in the bathroom.We will surely pass on your feedback to management and team.Once again, we appreciate your feedback.Kind regards,Naomi - Reservation Agent

6/10 Satisfaisant

Shin

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en avril 2024
Réponse de Bryan le 15 avr. 2024
Thank you for the review. We hope to see you again next time you are in Cairns. Bryan

10/10 Excellent

Claude, pyrmont

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The view is fantastic!
Séjour de 2 nuits en avril 2024
Réponse de Bryan le 10 avr. 2024
Thank you for your great review. We are thrilled that you enjoyed your stay and hope to see you back soon. Bryan

6/10 Satisfaisant

Suzuki

Les points forts : Personnel et service
市街地までの立地が子連れには遠かったです。
Séjour de 4 nuits en mars 2024
Réponse de Maureen le 9 avr. 2024
Thank you for your feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Lindsey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel. Great air con and generous sized room. Lovely to be able to hire towels for the pool for free.
Séjour de 7 nuits en mars 2024
Réponse de Maureen le 8 avr. 2024
Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay and we look forward to welcoming you back in the future.

6/10 Satisfaisant

Dylan

Les points forts : Propreté et personnel et service
Fantastic service from the staff who do a great job. The building itself and facilities are in need of refurbishment, it looks and feels a bit tired.
Séjour de 5 nuits en mars 2024
Réponse de Naomi le 2 avr. 2024
Dear Dylan,Thank You very much for taking the time to write the review, we really appreciate your feedback, we will surely pass your feedback to our team & management.Kind regards,Naomi - Reservation Agent

10/10 Excellent

Sacha

Séjour de 2 nuits en février 2024
Réponse de Maureen le 27 mars 2024
Thank you for taking time to review your stay with us, we look forward to welcoming you back in the future.

10/10 Excellent

Janice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place for a stopover
Séjour de 1 nuit en février 2024
Réponse de Bryan le 27 févr. 2024
Thank you very much for your great feedback. We can't wait to have you back again next time you are in Cairns. Bryan

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Closeness to where we needed to go.
Séjour de 1 nuit en février 2024
Réponse de Bryan le 7 févr. 2024
Thank you for your great feedback. We are extremely happy that you enjoyed your stay.

8/10 Bien

Jane

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel. 24hr reception was fantastic for late checkin and super early check outs
Séjour de 2 nuits en février 2024
Réponse de Bryan le 7 févr. 2024
Thank you for your great feedback. We are extremely happy that our night staff were able to help you with what you needed.

10/10 Excellent

Eddie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice room Sea View.
Hotel is a little away from the center, slightly more than comfortable walking. Room sea view was excellent.. Bar, is a counter that closes at 8:30PM- it was ok.........
Séjour de 4 nuits en janvier 2024
Réponse de Alex le 29 févr. 2024
Hi Eddie,Thank you for your feedback. I will pass this information along to our team members

10/10 Excellent

Siniva

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonder staff and surrounding area including the location
Séjour de 4 nuits en janvier 2024
Réponse de Akane le 29 janv. 2024
Dear SinivaThank you very much for your review. We are glad to hear that. We hope to see you again in the future. Akane

4/10 Médiocre

Jose

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Need maintenances Tennis courts terrible imposible play Beautiful structure need more maintenance
Séjour de 2 nuits en janvier 2024
Réponse de Akane le 30 janv. 2024
Dear JoseThank you for your review. We apologize that it made you unconfortable. we will try to sort it out. Hope to see you again in the future. Akane

8/10 Bien

Lars

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Akane le 29 janv. 2024
Dear Lars Thank you very much for your review. We hope to see you in the future. Akane-Guest Service Agent

8/10 Bien

Martina

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en janvier 2024
Réponse de Maureen le 27 mars 2024
We appreciate your review and look forward to welcoming you back in the future.

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unfortunately it rained the whole time I was here so could not do anything
Séjour de 3 nuits en janvier 2024
Réponse de Akane Kawamura le 27 janv. 2024
Dear Christine Thank you for your review. We are sorry to hear that you could do anything while you were staying. Hope to see you again and enjoy doing something next time when you come to here. Akane

4/10 Médiocre

Ian

Les points forts : Propreté
Rydges cairns
Only 1 out of 3 lifts working, in room phone did not work and extreme condensation in room. Pool needed cleaning.
Séjour de 8 nuits en décembre 2023
Réponse de Akane kawamura le 10 janv. 2024
Thank you very much for staying with us. We are sorry for bothering telephone not working. We will check the condition of telephone. We hope to see you again in the future.

4/10 Médiocre

Ryosuke, Koshigaya

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
宿泊費用の間違い発生さた際の対処が不適切でした。建物も古く、写真と大きな違いでガッカリしました。
Séjour de 4 nuits en janvier 2024
Réponse de Akane le 10 janv. 2024
Dear Mr. ObinataThank you for staying with us.I sincerely apologize that we wrongly settled payment upon check in and made you dissatisfied. We will make sure this won't happen in the future. We have already let the respective department know about your review and concern and will work on it to improve.Thank you for your understanding for settle the rest of payment. Best Regards,

10/10 Excellent

Virginia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable and welcoming. Delicious room service, friendly staff, and convenient location.
Séjour de 4 nuits en décembre 2023
Réponse de Akane kawamura le 10 janv. 2024
Thank you very much for giving us good review. We look forward to see you again.

8/10 Bien

Danny

Les points forts : Personnel et service
Séjour de 5 nuits en décembre 2023
Réponse de Pauline le 28 déc. 2023
Hi DannyThank you for taking the time to review us. Very much appreciated.

8/10 Bien

Janmejoy

Séjour de 4 nuits en décembre 2023
Réponse de Akane le 15 janv. 2024
Thank you very much for your review. We hope to see you in the future. Akane

8/10 Bien

Pelin

Séjour de 9 nuits en décembre 2023
Réponse de Akane kawamura le 10 janv. 2024
Thank you very much for staying with us. We look forward to see you again.

4/10 Médiocre

Yong

Séjour de 3 nuits en décembre 2023
Réponse de Akane Kawmaura le 10 janv. 2024
Thank you very much for your review. We are sorry that you were not satisfied with your stay. We look forward to see you in the future.

10/10 Excellent

Nick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Pauline le 14 déc. 2023
Hi NickThank you for taking the time to review us. Hope to see you again soon.

10/10 Excellent

Simon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
starting to show its age but it still clean comfortable and the staff are excellent
Séjour de 1 nuit en décembre 2023
Réponse de Pauline le 14 déc. 2023
Hi SimonThank you for your amazing review, truly appreciate you staying with us

8/10 Bien

Kapil

Séjour de 4 nuits en novembre 2023
Réponse de Pauline le 28 déc. 2023
Hi KapilThank you for your review, have a great day.

8/10 Bien

PAMELA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Walkable to dining options. Easy for Great Barrier Reef excursions
Réponse de Akane le 13 févr. 2024
Dear Pamela Thank you for your review. We are glad that you enjoyed staying with us. We hope to see you again. Akane

6/10 Satisfaisant

Matthew

Les points forts : Personnel et service
Overall was an average experience compared to other hotels with similar ratings. The hotel also had minor upgrades going on that we were not aware of at the time of booking.
Séjour de 2 nuits en novembre 2023
Réponse de Naomi le 25 nov. 2023
Dear Mr. Matthew,Thank you for taking the time to write your feedback for us.We really appreciate it.We wil share your feedback among our team.Thank You & Best regards,Naomi - GSA

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you’re like us and really only need a good night’s sleep at a reasonable price bc you spend your bucks on outings and adventures this is a great choice!
Séjour de 1 nuit en octobre 2023
Réponse de Bryan le 24 oct. 2023
Thank you for your feedback. We are glad you enjoyed your stay and can't wait to have you back.

10/10 Excellent

danny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel i was upgraded and stayed on the top floor with beautiful views of the beach The staff were super friendly and helpful My plane was delayed for four hours and so staff allowed me to check out later Definitely would recommend Rydges Hotel Cairns!
Séjour de 5 nuits en octobre 2023
Réponse de Bryan le 18 oct. 2023
Thank you so much for the great feedback. We are extremely happy you enjoyed your stay and can't wait to see you again.

8/10 Bien

Katie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Close to everything with a short walk along the esplanade. The only issue was the room was a bit run down, the room definitely needed upgrading. Also when I turned the fan in the room it would trip all the power in the room.
Séjour de 7 nuits en octobre 2023
Réponse de Naomi le 17 oct. 2023
Dear Katie,Thank You very much for staying with us.We appreciate your feedback, and we will escalate that to our management.Best Regard,NaomiReservation Agent

8/10 Bien

Dean

Séjour de 2 nuits en octobre 2023
Réponse de Maureen le 6 nov. 2023
Thank you we appreciate you taking to time to review Rydges Esplanade Cairns. We are happy to hear you enjoyed your stay.

10/10 Excellent

Ayumi

Séjour de 3 nuits en octobre 2023
Réponse de Maureen le 4 nov. 2023
The staff and I thank you for taking the time to review. We are very happy to hear that you enjoyed your stay with us at Rydges Esplanade Cairns.

8/10 Bien

Kenneth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An excellent stay overall. If I had to find a criticism then it would be that the decor was a little dated and could use a little ‘refreshment’. That must not detract from this excellent stay with really friendly and efficient staff. The hotel has a great location providing easy walking to the city and the harbour. Excellent value for money and I would certainly be happy to stay there again.
Séjour de 4 nuits en octobre 2023
Réponse de Arada le 13 oct. 2023
Dear Valued guest,We very appreciate for your feedback. And we looking forward to seeing you soon.Yours Faithfully,Arada Elle

10/10 Excellent

Anoop

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent accomodation, need a bit of rejuvenation
Séjour de 1 nuit en septembre 2023
Réponse de Bryan le 3 oct. 2023
Thank you for your feedback. We can't wait to see you next time you are in Cairns.

8/10 Bien

Jane

Voyage en couple
Les points forts : Personnel et service
The position was great. The only thing I could fault was the entrance gate and fence to the pool. Very dirt!!
Séjour de 4 nuits en septembre 2023
Réponse de Andrea - Reception le 30 sept. 2023
Dear Jane,Thank you for your review and we really appreciate your feedback, and we will share with our team.We hope to welcome you back again soon. Regards

8/10 Bien

Corrine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Short walk to the esplanade and boardwalk.
Séjour de 1 nuit en septembre 2023
Réponse de Bryan le 25 sept. 2023
Thank you for your feedback. We can't wait to see you the next time you are in Cairns.

8/10 Bien

Deirdre

Les points forts : Propreté et personnel et service
The room was overall pretty good, but not for an executive upgrade. However, we did enjoy the complimentary wine, thank you Rydges! We liked the balcony but it had no chairs, no table & could of done with a paint. I’d suggest bring your own plates and cutlery, there were none provided in the room. The pillows were very flat and too high if you used 2. The staff were lovely, gave us more pillows, (the same flat type though) and told us we could borrow kitchen items from the restaurant. The king bed was very comfortable. The bathroom was a good size but could’ve done with an upgrade as it was basic. Although, I have to say, as we booked through Expedia the price was fairly reasonable and all up we enjoyed our stay.
Séjour de 5 nuits en août 2023
Réponse de Camilo Finlez le 6 sept. 2023
Dear Deirdre,Thank you, we really do appreciate your feedback and we will share with our team. We hope to see you again soon. Regards