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Avis sur Villa del Arco Beach Resort & Spa Cabo San Lucas

4 out of 5
Villa del Arco Beach Resort & Spa Cabo San Lucas
Camino Viejo a San José Km. 0.5, Col. E, Cabo San Lucas, BCS

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 542 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 269 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1002." "

9,2/10

Propreté

8,6/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

francois, dompierre

Les points forts : Propreté
Vue sur un terrain vague
Vue vraiment pas terrible. Piscines pas toujours très propre( gobelets, cannettes, nourriture trainent sur les abords ou carrement dans la piscine)
Réponse de Douglas Dodge le 13 août 2016
We're sorry to hear that francois did not find his experience at the resort to be agreeable and wish him the best on his future travels.

8/10 Bien

Roman

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Demasiado caro para lo que ofrecen.
Séjour de 6 nuits en mai 2024
Réponse de Dominique Richard, General Manager, Villa del Arco le 25 mai 2024
Dear Roman,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Satisfaisant

Jennifer, San Diego

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
The property was okay. Didn’t love didn’t hate. Not sure we will be back.
Séjour de 6 nuits en mai 2024
Réponse de Dominique Richard, General Manager, Villa del Arco le 23 mai 2024
Dear Jennifer, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

6/10 Satisfaisant

marti

Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was beautiful. Unfortunately it’s a family-friendly resort filled with noisy kids who kept us up every night banging doors and running amok. The other big issue we had was the constant requirement of signing for every single order, even though this resort is an all inclusive. Every meal, every drink, you’re signing a receipt so the wait staff can get a tip. They follow you down to the beach or go directly to your room to make sure you sign for any service. At the all inclusives we’ve experienced, we’ve tipped with cash after service and never saw a bill, which made for a more relaxing experience. Lastly, we were accosted by hawkers at every turn once we left the hotel. You couldn’t walk a few yards without someone trying to hustle you into buying something. After a while it gets very aggravating. Not my idea of a relaxing get away.
Séjour de 5 nuits en mai 2024
Réponse de Dominique Richard, General Manager, Villa del Arco le 14 mai 2024
Dear Marti, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Mike Egter van

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Naúm Morán le 8 mai 2024
Dear Mike Egter Van:Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to give us your kind rating.We are very glad to read that we were able to fulfill your expectations and that you appreciate the friendly service provided by our very committed staff. It will be an honor to welcome you back soon and offer you, our sincere hospitality.Kind regards,

10/10 Excellent

Graeme

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very Relaxing , 1 Bed apartment for 3 and a baby was perfect for our long weekend , pool was reallly nice for the baby temp was great , food was really good quality , supwe clean and helpfull staff
Séjour de 2 nuits en avril 2024
Réponse de Dominique Richard, General Manager, Villa del Arco le 6 mai 2024
Dear Graeme,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Connie, Mountain View

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was incredibly friendly and helpful. I was ill while their and they arranged for a in-room visit by local doctors and then followed up repeatedly in the days afterward to see how I was feeling and ask if I needed anything. They could not have been more thoughtful and caring. The property is also fantastic and the food was excellent.
Séjour de 5 nuits en avril 2024
Réponse de Dominique Richard, General Manager, Villa del Arco le 29 avr. 2024
Dear Connie, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Christopher

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was a beautiful property with kind and professional staff! Might be nice to slowly update the rooms and have complimentary more accessible with longer durations!
Séjour de 4 nuits en avril 2024
Réponse de Roberto Gómez le 17 avr. 2024
Dear Christopher,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

David

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Drinks were filled half way when I asked without ice Not right
Séjour de 2 nuits en février 2024
Réponse de Dominique Richard, General Manager, Villa del Arco le 5 avr. 2024
Dear David,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bien

Indiana

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at spa and restaurants were wonderful. The concierge services were a little frustrating. The property is very clean but starting to be a little run down. An elevator was being repaired. Location is amazing. Taxi service is readily available. Property feels very safe and security is tight.
Séjour de 3 nuits en mars 2024
Réponse de Dominique Richard, General Manager, Villa del Arco le 27 mars 2024
Dear Indiana,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Peter C

Séjour de 7 nuits en février 2024
Réponse de Dominique Richard, General Manager, Villa del Arco le 26 févr. 2024
Dear Peter C,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Bradley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was great. Love the new umbrellas and cushions
Séjour de 5 nuits en février 2024
Réponse de Dominique Richard, General Manager, Villa del Arco le 21 févr. 2024
Dear Bradley,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Tara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always enjoy staying at Villa Del Arco. Friendly staff, clean and nice pools. Wonderful breakfast buffet
Séjour de 7 nuits en janvier 2024
Réponse de Dominique Richard, General Manager, Villa del Arco le 30 janv. 2024
Dear Tara,Thank you for allowing us the opportunity of hosting you at the Villa del Arco Beach Resort & Spa and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Arco Beach Resort & Spa to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful room
Séjour de 3 nuits en décembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 8 janv. 2024
Dear Diane,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bien

michael, mantoloking

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything at this hotel was fine .. We would stay there again.. . .
Séjour de 7 nuits en décembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 8 janv. 2024
Dear Michael,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Satisfaisant

Wanxia

Les points forts : Propreté
Séjour de 5 nuits en décembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 28 déc. 2023
Dear Wanxia, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Patrick

Séjour de 3 nuits en décembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 28 déc. 2023
Dear PatrickThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bien

Sirisha

Séjour de 5 nuits en décembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 28 déc. 2023
Dear SirishaThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

2/10 Horrible

Troy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stay away from Villia de Arco
We had no water for two days of our stay free massage wae 24.00 many items on menu had no price Concierge was no help at all. Management would not offer anything for the 2 days of no water will not stay here again, stay away.!!! Spend your money elsewhere there is a lot of great resorts down here
Séjour de 10 nuits en décembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 15 déc. 2023
Dear Troy,Thank you very much for your comment we apologize for the 5 hour water shut down to repair an urgent pipe burst affecting our entire property, this has now been resolved. We also thank you for your comments on the 24 charge for the spa promotion. in the promotion information it is clearly stated that tips and service charge are not included. Regards

8/10 Bien

Nicholas Ryan, Sedro Woolley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en novembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 8 déc. 2023
Dear Nicholas Ryan Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bien

Alfredo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was well-maintained and very clean.
Séjour de 7 nuits en novembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 8 déc. 2023
Dear Alfredo Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Doug

Séjour de 4 nuits en novembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 28 déc. 2023
Dear Doug,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bien

Jeanette

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel has OUTSTANDING service!!!! Probably the best we’ve experienced in Cabo and we travel there at least 5 times a year. This was the first time at this resort and we absolutely loved it. Only complaint would be the shower. No pressure and a consistent scaulding hot to freezing cold. Other than that, we HIGHLY recommend!!!!!!
Séjour de 7 nuits en novembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 30 nov. 2023
Dear JeanetteThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bien

John David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely excellent food. Very cooperative staff. First night, got no sleep due to the noise level. Guests should be aware, the rooms are NOT soundproofed in any way. Every noise is reverberated into the rooms and the doors are not soft close so they slam at all hours. But, pool fantastic.
Séjour de 3 nuits en octobre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 24 oct. 2023
Dear John David,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Kirsten

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the second we arrived it was beautiful! The woman (Leydey?) upgraded us to an room! The room and view was gorgeous!! The weather wasn’t perfect but everything else was! I highly recommend Villa Del Arco!!
Séjour de 3 nuits en octobre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 13 oct. 2023
Dear Kirsten, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this place. Go at least two times per year
Séjour de 11 nuits en septembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 28 sept. 2023
Dear Crystal Smith,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Susan Marie

Love this place. It's quiet and very safe. Staff is the best
Séjour de 4 nuits en septembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 28 sept. 2023
Dear Susan Marie,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Nahomy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel restaurants staff
Séjour de 2 nuits en septembre 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 5 sept. 2023
Dear Nahomy,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Douglas

Séjour de 1 nuit en août 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 12 sept. 2023
Dear Douglas,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

6/10 Satisfaisant

Sukhraj

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en juillet 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 7 août 2023
Dear Sukhraj, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

8/10 Bien

Federico

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool
Séjour de 3 nuits en juillet 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 3 août 2023
Dear Federico,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Robert D, Valley Village

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en juillet 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 31 juil. 2023
Dear Robert D,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
2nd time staying there & it’s wonderful!
Séjour de 4 nuits en juillet 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 28 juil. 2023
Dear Kelly, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bien

Everardo Gutierrez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the location of this property and that we had access to the property next door, Villa Del Palmar. We had a beautiful view. The drinks and food were a bit pricey but very good. The workers were very polite and attentive. If you charge items to your room make sure you check your charges every other day. We checked ours and noticed charges for breakfast, which we had breakfast included. They took if off after we complained. Also, we hated that we didn't have wifi. They say its included but it's not free. You have to pay ($20 for basic or $50 for faster wifi / per day). My husband complained about it and they said they were doing maintenance to it but afterwards my husband had wifi on his phone for one day (day before we left). As soon as you check in the concierge approach you about a "Welcome package" but its the information on getting cheaper activity packages with the catch of sitting through a timeshare presentation, which they tell you its 90 minutes but it ends up being longer depending if you show interest.
Séjour de 4 nuits en juillet 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 25 juil. 2023
Dear Everardo Gutierrez,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Satisfaisant

Micaela

Voyage en famille
Les points forts : Propreté
Beautiful place, friendly and pleasant service.
Séjour de 6 nuits en juin 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 10 juil. 2023
Dear Micaela,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Satisfaisant

Husnal Chirag

Voyage en famille
Les points forts : Personnel et service
Staff was very friendly. We had a one bedroom suite which was roomy and comfortable with 2 kids. Food on the property was real expensive. That being said, the quality of most of the food we had was good. Better doing the all inclusive option as purchasing it at the properly was almost double the cost.
Séjour de 6 nuits en juin 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 5 juil. 2023
Dear guest, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is very clean and overlooks the water and lands end visible from the resort. Sharing the food options with Palmar was great and gave us a more options. The little market is convenient as we opted to forgo the AI as we were off property most mornings and afternoons. Rooms are comfortable with great views. Downtown is about a mile walk or a quick Uber/taxi ride.
Séjour de 4 nuits en juin 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 5 juil. 2023
Dear Nicholas,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Yvonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent property, very clean
Séjour de 3 nuits en juin 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 3 juil. 2023
Dear Yvonne,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Rick, Rancho Palos Verdes

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place. Many dining choices.
Séjour de 9 nuits en juin 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 26 juin 2023
Dear Rick,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Resort is beautiful. Steps away from the Beach. Excellent Staff. Definitely would Love to stay there again on my next visit.
Séjour de 5 nuits en juin 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 20 juin 2023
Dear Diana,Thank you for providing us the opportunity of hosting you at Villa del Arco Beach Resort and SpaI am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay.Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for Villa del Arco Beach Resort and Spa to have you back and offer you our sincere hospitality on your next visit.

2/10 Horrible

Findlay

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This might be an issue that only I have run into, but when I was booking this stay I thought I was booking an all-inclusive stay. It was pretty frustrating when I got to the resort and found out that it was not an all-inclusive stay and I'd have to upgrade my room for a substantial amount. We had planned our vacation around being able to eat at the resort. I believe this is an issue with the listing more than the resort itself, the food and stay at the resort were nice. It was just very frustrating to find out we'd need to spend a lot more money when we thought we had booked the all-inclusive stay.
Séjour de 6 nuits en juin 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 21 juin 2023
Dear Findlay, Thank you very much for your comments. As you mention in your comment you made your booking on the expedia platform as a european plan and not an all inclusive room booking this could be either by mistake or a booking engine error from expedia. The resort reserves the booking instructions we receive from expedia and in this case it is a room only booking, which we verified and confirmed with expedia during your check in.We understand that it is not a good experience to arrive and find out that you have made an error during your booking and have to pay for the all inclusive package upon arrival incurring additional fees . We are sorry to read that this has affected your holiday to the extent of rating our property, service and team members as terrible. We hope that your next stay will be more enjoyable.

6/10 Satisfaisant

Nikhil

Séjour de 5 nuits en juin 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 20 juin 2023
Dear Nikhil,We appreciate the time you took to share your experience with us.We are very sorry that in your recent visit we didn't exceed your expectations. Can you please help us with your comments about your stay with us to take into consideration for improve our service and prevent a recurrence again.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location, clean, friendly staff and a good mix of quiet and fun.
Séjour de 3 nuits en juin 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 12 juin 2023
Dear Nicole,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Ryan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 12 juin 2023
Dear Ryan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Sarcout

Séjour de 3 nuits en mai 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 24 juin 2023
Dear Sarcout,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

8/10 Bien

Joe

Séjour de 3 nuits en mai 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 21 juin 2023
Dear Joe,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was wonderful only part that was frustrating we paid for all inclusive and we were told we can call room series 24/7 to have our room refrigerator re filled and when we call they never came to re-stock our room and when we desperately needed water (it was night time too so everything was closed in the hotel) we couldn’t even get any and the front desk didn’t help so we had no water until we woke up n went to breakfast.
Séjour de 4 nuits en mai 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 1 juin 2023
Dear Karen, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. With no hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Rita María del Carmen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente propiedad todo muy bien
Séjour de 4 nuits en mai 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 26 mai 2023
Estimada Rita María del Carmen,Gracias por brindarnos la oportunidad de hospedarlo en Villa del Arco y por tomarse el tiempo para compartir su experiencia con nosotros.Su calificación nos inspira a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para Villa del Arco tenerlo de regreso y brindarle nuestra más sincera hospitalidad en su próxima visita.Saludos cordiales,

6/10 Satisfaisant

Yohana

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
It is nice place, the best part is the views. What we didn’t like is that the pools are not all heated so the only one that is gets super crowded. Also it was 4:30pm and our room was not ready. With kids you expect to get in a room as soon as possible
Séjour de 1 nuit en mai 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 23 mai 2023
Dear Yohana,I appreciate the time you took to share your experience with us.Im very sorry that your recent visit did not go as expected. Your feedback is highly important to us.With no hesitation we will take into consideration your comments to improve our service.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind Regards,

10/10 Excellent

Frank

Séjour de 3 nuits en mai 2023
Réponse de Dominique Richard, General Manager, Villa del Arco le 20 mai 2023
Dear Frank, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,