Avis sur Sandos Finisterra All Inclusive
Sandos Finisterra All Inclusive
Blvd. Marina s/n, Col. Centro, Cabo San Lucas, BCS
Avis
8,8
Excellent
9,2/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
27 avr. 2023
Séjour de 3 nuits en avril 2023
Réponse de David Madrid le 29 avr. 2023
Dear Kathy,Thank you for visiting us,We would like to know more about your recent experience. Please, send us your valuable comments.Best regards,
8/10 Bien
Shideh
Voyage en couple
22 mai 2024
Les points forts : Propreté et équipements
Shideh
Séjour de 3 nuits en mai 2024
Réponse de David Madrid le 22 mai 2024
Dear Shideh,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the inability to swim in the ocean due to safety restrictions and for the inconsistencies you experienced with the food quality. Additionally, we regret that the condition of the room furniture did not meet your expectations.We are glad to hear that you found our property beautiful and our staff friendly and professional. Your comments are valuable to us, and we will address the issues mentioned with the relevant departments to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Best regards,
10/10 Excellent
Amanda
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amanda
Séjour de 4 nuits en mai 2024
Réponse de David Madrid le 22 mai 2024
Dear Amanda,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.
10/10 Excellent
Michael Eric
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael Eric
Séjour de 7 nuits en mai 2024
Réponse de David Madrid le 22 mai 2024
Dear Michael Eric,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.
8/10 Bien
DONALD ROBERT
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DONALD ROBERT
Séjour de 7 nuits en mai 2024
Réponse de David Madrid le 22 mai 2024
Hi Donald Robert,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,
8/10 Bien
janice, Chatham
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
janice
Séjour de 7 nuits en mai 2024
Réponse de David Madrid le 20 mai 2024
Dear Janice,It sounds like you had a wonderful time overall, especially with Norma's fantastic service by the pool. I'll make sure to pass along your feedback about the early morning music and the food quality to concerning areas to make some adjustments for a more enjoyable experience next time.Hope to welcome you soon!
10/10 Excellent
jeffrey
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jeffrey
Séjour de 7 nuits en mai 2024
Réponse de David Madrid le 20 mai 2024
Dear Jeffrey,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!
10/10 Excellent
María de Lourdes
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
María de Lourdes
Séjour de 4 nuits en mai 2024
Réponse de David Madrid le 20 mai 2024
Hola María,¡Nos alegra saber que tuvo una excelente experiencia en nuestra propiedad! Sus comentarios positivos significan mucho para nosotros y esperamos darle la bienvenida nuevamente para otra estadía maravillosa.¡Gracias por elegir Sandos y estamos ansiosos por servirle pronto!
8/10 Bien
Maria
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 4 nuits en mai 2024
Réponse de David Madrid le 17 mai 2024
Dear Maria,We are glad that you enjoyed your stay with us! We appreciate your kind words and hope to see you again soon. Thanks for sharing your positive experience!
10/10 Excellent
Ljiljana
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ljiljana
Séjour de 5 nuits en avril 2024
Réponse de David Madrid le 17 mai 2024
Hi Ljiljana,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,
10/10 Excellent
Joseline
Voyage en famille avec de jeunes enfants
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseline
Séjour de 5 nuits en avril 2024
Réponse de David Madrid le 17 mai 2024
Hola Joseline,Nos alegra saber que disfrutaste de tu estadía con nosotros y que encontraste a nuestro personal amable y atento. Apreciamos tus comentarios sobre la comida y tomaremos en cuenta tus sugerencias para mejorar en ese aspecto. ¡Gracias por recomendar nuestro hotel y esperamos darte la bienvenida nuevamente en el futuro!
10/10 Excellent
Danette Kay
Voyage en groupe, Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danette Kay
Séjour de 7 nuits en mai 2024
Réponse de David Madrid le 15 mai 2024
Dear Danette,Thank you for sharing your unforgettable experience at Sandos Finisterra! We're delighted to hear that our service exceeded your expectations and that you enjoyed during your 3rd stay. It's fantastic to hear specific mentions of outstanding service, we'll be sure to pass on your appreciation to the entire servers' crew.Maintaining a clean and safe environment is a top priority for us, and we appreciate your recognition of our efforts.Thank you for choosing our hotel, we can’t wait to serve you soon!Warm regards,
10/10 Excellent
Brandi
14 mai 2024
Brandi
Séjour de 5 nuits en mai 2024
Réponse de David Madrid le 17 mai 2024
Hi Brandi,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,
10/10 Excellent
Mary, Monahans
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 7 nuits en mai 2024
Réponse de David Madrid le 15 mai 2024
Hi Mary,Thank you for your nice review!We're so glad to read that you had an amazing time at Sandos Finisterra.It's also fantastic to know that everyone provided you the best service.We can not wait to be your host again in this, your home away from home.Kind regards,
10/10 Excellent
Lidia
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lidia
Séjour de 3 nuits en mai 2024
Réponse de David Madrid le 15 mai 2024
Dear Lidia,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!
8/10 Bien
John
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 5 nuits en mai 2024
Réponse de David Madrid le 15 mai 2024
Dear John,Thank you for sharing your feedback. We appreciate your loyalty and are glad to hear that you enjoy staying at the VIP section, particularly for the excellent service provided by Ismael at the pool. We'll take your suggestion about the music playlist into consideration for improvement. We apologize for any disappointment with the food quality, and we'll share your comments with our culinary team. We look forward to welcoming you back for another great stay.
6/10 Satisfaisant
Ramiro
Voyage en couple
13 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ramiro
Séjour de 3 nuits en mai 2024
Réponse de David Madrid le 13 mai 2024
Hola RamiroThank you for sharing your feedback with us. We're glad to hear that you found the property conveniently located and felt safe during your stay. We apologize for any inconvenience you experienced with the food accommodations and room conditions. Your comments are valuable to us, and we will take them into consideration for future improvements. Regarding the communication via Expedia, we apologize that we were not able to assist you with the transportation arrangements; we typically request to be notified at least 1 day prior. We appreciate your understanding and hope to have the opportunity to welcome you back in the future in more favorable circumstances.
10/10 Excellent
Amber
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amber
Séjour de 5 nuits en mai 2024
Réponse de David Madrid le 15 mai 2024
Hi Amber,Thank you very much for appreciating the excellence in service, and for recommending us to future travelers!We are happy to read that you enjoyed the facilities and that it was a productive vacation where you really had the opportunity to relax and let us pamper you.Your Mexican family is waiting for you.See you soon,
6/10 Satisfaisant
Harjeet
Voyage en famille
12 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Harjeet
Séjour de 5 nuits en mai 2024
Réponse de David Madrid le 13 mai 2024
Hello Harjeet,We appreciate you taking the time to provide us with your personal feedback on your stay with us. We are sorry to know that your experience was not what you expectedWe hope you could give us the opportunity to serve you again in order to change your experience.
10/10 Excellent
Natalie
Voyage en groupe
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 4 nuits en mai 2024
Réponse de David Madrid le 13 mai 2024
Dear Natalie,So glad to hear you had an excellent stay! We're thrilled you enjoyed the warm greeting upon arrival and the smooth check-in process. It's fantastic that you were pleasantly surprised to be VIP and that your room was upgraded. We appreciate your praise for our staff and are proud they provided excellent service. We apologize for any shortcomings in food quality but are delighted you enjoyed the activities and events like the white party. We'll pass along your compliments to Carlos, Arturo, Yuki, Juan, and our friendly bellboy. Can't wait to welcome you back soon!
10/10 Excellent
jad
Voyage en famille, Voyage en groupe
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jad
Séjour de 5 nuits en avril 2024
Réponse de David Madrid le 13 mai 2024
Hola Jad,Thank you for visiting us and leaving us an excellent score of appreciation! Thank you for mentioning Enrique due to his excellence in service!We appreciate your comments.
10/10 Excellent
Giovanni
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Giovanni
Séjour de 5 nuits en avril 2024
Réponse de David Madrid le 13 mai 2024
Hi Giovanni,Thank you for recognizing the great work of our team, they all send you their best wishes and thank you for the time invested in leaving us positive comments! See you soon,
10/10 Excellent
Tammy, Wichita
Voyage en groupe
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy
Séjour de 5 nuits en mai 2024
Réponse de David Madrid le 11 mai 2024
Hi Tammy,Thank you very much for appreciating the excellence in service, the food, the view, the location and for recommending us to future travelers!Your Mexican family is waiting for you.See you soon
6/10 Satisfaisant
simone
Voyage en famille
8 mai 2024
simone
Séjour de 3 nuits en mai 2024
Réponse de David Madrid le 9 mai 2024
Dear Simone,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations.Regarding your concerns about meal times, please note that lunch service ends at 5:00 PM and dinner service begins at 5:30 PM in all our restaurants. Indeed we also offer additional services such as the SPA, bottles of wine, and special dinners with lobster. While we do provide these extra services, we always strive to ensure that all guests receive excellent service and that our all-inclusive program is fully fulfilled.We regret to hear that the quality of our alcoholic beverages did not meet your expectations. Your feedback regarding our food offerings is also noted, and we appreciate your input as we are always looking for areas where we can improve. We would have welcomed the opportunity to address your concerns and preferences during your stay.We understand that our property may not be the right fit for everyone, and we respect your decision not to return. We sincerely apologize for any inconvenience you may have experienced and wish you all the best in your future travels. Should you ever reconsider, we would love the opportunity to enhance your experience and regain your trust.Best regards,
8/10 Bien
Jose
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 5 nuits en mai 2024
Réponse de David Madrid le 10 mai 2024
Hola Jose,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,
8/10 Bien
evangeline
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
evangeline
Séjour de 5 nuits en mai 2024
Réponse de David Madrid le 8 mai 2024
Dear Evangeline,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!
10/10 Excellent
scott
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
scott
Séjour de 4 nuits en mai 2024
Réponse de David Madrid le 8 mai 2024
Hi Scott,Thank you for recognizing the great work of our team, they all send you their best wishes and thank you for the time invested in leaving us positive comments! See you soon,
6/10 Satisfaisant
Tammy L
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy L
Séjour de 5 nuits en avril 2024
Réponse de David Madrid le 7 mai 2024
Dear Tammy L,We are extremely sorry to read that your overall vacation experience in our hotel was affected by the sickness you describe. We completely understand your concerns and we do appreciate that you share them with us. In the explanation below we want to describe the procedures we have in place to always assure the health and safety of all our visitors. As a hotel visited by more than 15,000 new guests every month and serving food to over 600 people a day, we take a big interest in the health and safety issue. As you can imagine, if we have a problem with the food of any of our restaurants, the cleaning of food surfaces, the storage room temperatures, the cleanliness of the pools, or any other health concern, hundreds of guests would be affected by the lack of follow up of procedures. From the moment food items arrive to our storage rooms, temperatures and food quality are registered and confirmed by quality controls. In the kitchen areas, we keep all temperature logs from kitchen freezers and refrigerators and assure the responsible handling of food items with knives, cutting tables per food item to avoid cross contamination. We use special authorized products to clean surfaces, plates, silver wear as well as food items and we follow very strictly the pre-clean, main clean, rinse and disinfection program to assure the safety of our products and well-being of our visitors. We understand that most people generally attribute their discomfort to the last food item consumption, but we have learned from specialists this is rarely the reason for illness. Doctors confirm that clients react differently to a change of climate between the home front and the holiday destination or eat and drink in other amounts and at other times then they are used to at home, participate in excursions… lots of factors out of our reach can lead to stomach upset. Yet, there is nothing which can support any claim that in our hotel there is a problem with either hygiene or the quality of our products or food, nor the water. A lot of people arrive to this destination with the immunity of their body on low level, get an infection during the flight, leave the hotel by bus, taxi and visit the surrounding of Mexico, in our hotel hundreds of guests a day do not eat lunch and/ or dinner at the resort as our numbers in the restaurants prove. Although we provide disinfectant at the entrance of every restaurant and in public areas, a lot of guests refuse to use it. Although we can never know where our guest's consumed food and drinks before, during and after their holidays in Mexico, we are very sorry for their medical condition, but we know this should not necessarily be an indicator that the issue is the responsibility of our hotel or because of problems with our procedures. We certainly see nothing which should make us believe that we have any problem with our hygiene, quality of food or water supply. If our concierge desk would have been contacted about the illnes
10/10 Excellent
Nardia
Voyage en groupe
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nardia
Séjour de 3 nuits en mai 2024
Réponse de David Madrid le 6 mai 2024
Hola Nardia,Thank you for your nice review!We're so glad to read that you had an amazing time at Sandos Finisterra.It's also fantastic to know that everyone provided you with the best service and that we met your culinary preferences.We can not wait to be your host again in this, your home away from home.Kind regards
8/10 Bien
ronald robert
6 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
ronald robert
Séjour de 4 nuits en avril 2024
Réponse de David Madrid le 17 mai 2024
Dear Ronald,We're thrilled to hear that you had an excellent experience with us! It's fantastic to know that you enjoyed the pool and found our dining experiences to be very good, especially the exceptional breakfast. We're glad that the gym facility met your expectations and that you were able to use it daily.We appreciate your feedback about the noise near the stage area, and we'll certainly take this into consideration to ensure a more peaceful environment for all our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future!
8/10 Bien
Donald Garydon
Voyage en famille
6 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Donald Garydon
Séjour de 4 nuits en mars 2024
Réponse de David Madrid le 7 mai 2024
Dear Donald,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.
10/10 Excellent
Michael
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en avril 2024
Réponse de David Madrid le 7 mai 2024
Dear Michael,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.
8/10 Bien
courtney
5 mai 2024
Les points forts : Propreté
courtney
Séjour de 7 nuits en avril 2024
Réponse de David Madrid le 6 mai 2024
Hi Courtney,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,
10/10 Excellent
Marta
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marta
Séjour de 7 nuits en avril 2024
Réponse de David Madrid le 6 mai 2024
Hi Marta,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,
10/10 Excellent
Andrea
Voyage en famille, Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 7 nuits en avril 2024
Réponse de David Madrid le 7 mai 2024
Dear Andrea,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!
10/10 Excellent
William
Voyage en groupe
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 4 nuits en avril 2024
Réponse de David Madrid le 7 mai 2024
Dear William,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.
6/10 Satisfaisant
Aidan
4 mai 2024
Les points forts : Propreté et personnel et service
Aidan
Séjour de 4 nuits en avril 2024
Réponse de David Madrid le 6 mai 2024
Hello Aidan,We appreciate you taking the time to provide us with your personal feedback on your stay with us. We are sorry to know that your experience was not what you expectedWe hope you could give us the opportunity to serve you again in order to change your experience.
10/10 Excellent
Justin P
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justin P
Séjour de 6 nuits en avril 2024
Réponse de David Madrid le 7 mai 2024
Hi Justin P,Thank you very much for appreciating the excellence in service, the food, the location and for recommending us to future travelers!Your Mexican family is waiting for you.See you soon
8/10 Bien
saturnius
3 mai 2024
Les points forts : Équipements
saturnius
Séjour de 6 nuits en avril 2024
Réponse de David Madrid le 6 mai 2024
Dear Saturnius,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.
10/10 Excellent
Shelly Jo, Windsor
Voyage en famille, Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shelly Jo
Séjour de 7 nuits en février 2024
Réponse de David Madrid le 3 mai 2024
Dear Shelly,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.
10/10 Excellent
Francisco
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francisco
Séjour de 6 nuits en avril 2024
Réponse de David Madrid le 3 mai 2024
Estimado Francisco,Gracias por tomarse el tiempo de escribir la reseña, estamos muy emocionados de saber que la pasó muy bien durante su estadía y esperamos que nos considere para sus planes futuros.
2/10 Horrible
Joshua Dewayne
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joshua Dewayne
Séjour de 6 nuits en avril 2024
Réponse de David Madrid le 2 mai 2024
Dear Joshua,I'm sorry to hear that you didn't enjoy the food during your stay. Your feedback is valuable to us, and we apologize if the culinary experience didn't meet your expectations. We strive to provide a variety of delicious options to cater to all tastes, however, were always open to listen into your food preferences as your satisfaction is our top priority unfortunately we can’t make amends after your departure. We hope you can grant us another opportunity to ensure that every aspect of your stay meets or exceeds your expectations.
8/10 Bien
Michelle L, Lemont
Voyage en famille, Voyage en groupe
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle L
Séjour de 3 nuits en avril 2024
Réponse de David Madrid le 2 mai 2024
Dear Michelle,The scenery sounds absolutely breathtaking! Being nestled into a cliff with views of both the ocean and the marina must create a truly unforgettable experience. It sounds like the perfect setting for a relaxing getaway. We hope to be your host again on this your second home
10/10 Excellent
Claudia
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claudia
Séjour de 4 nuits en avril 2024
Réponse de David Madrid le 2 mai 2024
Hi Claudia,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,
6/10 Satisfaisant
Robert
30 avr. 2024
Les points forts : Propreté et personnel et service
Robert
Séjour de 3 nuits en avril 2024
Réponse de David Madrid le 22 mai 2024
Dear Robert,We appreciate you taking the time to provide us with your personal feedback on your stay with us. We are sorry to know that your experience was not what you expectedWe hope you could give us the opportunity to serve you again in order to change your experience.
6/10 Satisfaisant
Marcela
Voyage en famille
30 avr. 2024
Les points forts : Personnel et service
Marcela
Séjour de 4 nuits en avril 2024
Réponse de David Madrid le 1 mai 2024
Dear MarcelaThank you for sharing your feedback about your stay. We apologize for the issues you encountered with the AC and tap water in your room. Your concerns have been noted, and we will address them promptly. Please rest assured that we have a 24/7 operator on our phone line and a maintenance technician available to assist with any issues. We appreciate your understanding and hope to welcome you back for a better experience in the future.
10/10 Excellent
Jacqueline
30 avr. 2024
Jacqueline
Séjour de 3 nuits en avril 2024
Réponse de David Madrid le 20 mai 2024
Hi Jacqueline,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,
6/10 Satisfaisant
Danny E
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danny E
Séjour de 4 nuits en avril 2024
Réponse de David Madrid le 29 avr. 2024
Hola Danny E,Thank you very much for taking the time to provide us with your feedback. We regret to know that we gave you the impression of having water-down drinks, I apologize, and, as an alternative, I suggest you order your drinks doubles. On the other hand, possibly during the warm hours in Cabo around the pool, the ice may melt quickly and give that impression. Your input is invaluable to us as we continuously work to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future and exceed your expectations.
10/10 Excellent
Kevin Michael Fitzgerald
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin Michael Fitzgerald
Séjour de 5 nuits en avril 2024
Réponse de David Madrid le 28 avr. 2024
Dear Kevin,,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.
10/10 Excellent
Willialm A, Federal Way
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Willialm A
Séjour de 5 nuits en avril 2024
Réponse de David Madrid le 27 avr. 2024
Dear William,We are glad that you enjoyed your stay with us! We appreciate your kind words and hope to see you again soon. Thanks for sharing your positive experience!