Avis
8,6
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
9,0/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage d’affaires
8 sept. 2021
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Emma S le 19 sept. 2021
Thank you for your feedback, I am sorry to hear you felt your room wasn't what you expected and that we weren't made aware of this to try and make things right for you prior to your departure.
I hope we can welcome you back in the future.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
17 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
8/10 Bien
laurent, pusignan
18 juil. 2013
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel très confortable - Attention au service
laurent
8/10 Bien
Laura
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en avril 2024
Réponse de Mike Stenson le 22 avr. 2024
Dear Laura,Thank you for the 4 Star review. Team Forest Pines look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
10/10 Excellent
Daniel
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en avril 2024
Réponse de Mayra Hotchin Front of House Manager le 14 avr. 2024
Dear Daniel,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you had a wonderful experience celebrating your wife's birthday at our hotel.We are glad that our staff's efforts made your wife's birthday celebration extra special. We take pride in going above and beyond for our guests, and we're delighted that we could contribute to such a memorable occasion for you both.Moreover, we're glad to hear that you found our hotel to be great overall. Providing exceptional service and a comfortable environment for our guests is always our goal, and we're pleased that we could meet your expectations during your stay.Thank you once again for choosing to celebrate with us. We hope to have the pleasure of welcoming you back for many more special occasions in the future. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Kind Regards,
8/10 Bien
Qingqi
Voyage en famille avec de jeunes enfants, Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Qingqi
Séjour de 2 nuits en avril 2024
Réponse de Mike Stenson le 8 avr. 2024
Dear Qingqi,It's wonderful to hear that you had an enjoyable stay with us and appreciated our family room, breakfast offerings, and health gym services. We strive to provide a comfortable experience for our guests at a reasonable price. Thank you for choosing us for your short holiday, and we hope to welcome you back soon for another pleasant stay. If there is anything else we can assist you with, please do not hesitate to let us know.RegardsMike StensonGeneral Manager
8/10 Bien
Richard
4 avr. 2024
Richard
Séjour de 1 nuit en avril 2024
Réponse de Mike Stenson le 25 avr. 2024
Dear Richard,Thank you for the 4 Star review. Team Forest Pines look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
10/10 Excellent
Rochelle
1 avr. 2024
Rochelle
Séjour de 2 nuits en mars 2024
Réponse de Mike Stenson le 22 avr. 2024
Dear Rochelle,Thank you so much for the 5 Star review. Team Forest Pines is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
8/10 Bien
Sarah
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en mars 2024
Réponse de Mayra Hotchin, Front of House Manager le 5 mars 2024
Dear Sarah,Thank you for taking the time to leave feedback regarding your recent experience. We appreciate your valuable input and are pleased to hear that you rated your experience with us positively.If there are any specific aspects of your stay that you feel could be improved, please do not hesitate to let us know. Your feedback helps us to continuously enhance our services and provide an exceptional experience for all our guests.We hope to have the opportunity to welcome you back in the near future and further exceed your expectations.Kind Regards,
10/10 Excellent
Alexander
1 mars 2024
Alexander
Séjour de 2 nuits en février 2024
Réponse de Mike Stenson le 4 mars 2024
Dear Alexander,Thank you so much for the 5 Star review. Team Forest Pines is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
10/10 Excellent
Sarah
Voyage en famille, Voyage avec des animaux de compagnie
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en février 2024
Réponse de Mike Stenson le 26 févr. 2024
Dear Sarah,I am glad to hear that you had a pleasant stay at the hotel with such wonderful amenities and excellent service from the staff. It sounds like you enjoyed every aspect of your time there, and your positive feedback is truly appreciated. If you have any more experiences or details to share, feel free to do so - we love hearing about our customers' experiences!RegardsMike StensonGeneral Manager
10/10 Excellent
grant
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
grant
Séjour de 1 nuit en février 2024
Réponse de Mike Stenson le 19 févr. 2024
Dear grant,Thank you so much for the 5 Star review. Team Forest Pines is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
8/10 Bien
Rachel
Voyage en couple
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 3 nuits en janvier 2024
Réponse de Mike Stenson le 26 janv. 2024
Dear Rachel,Thank you for your feedback and for acknowledging the excellent service provided by our staff. We truly appreciate your kind words. We understand your concern regarding the bedrooms and bathroom appearing a little dated and tired. Rest assured, we take all guest feedback seriously, and we continuously strive to improve our facilities to enhance the overall experience of our guests. Your comments will be shared with our management team for further consideration. If there's anything else we can assist you with, please don't hesitate to let us know.RegardsMike StensonGeneral Manager
10/10 Excellent
Mrs M J
Voyage en famille
25 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Mrs M J
Séjour de 3 nuits en janvier 2024
Réponse de Mike Stenson le 26 janv. 2024
Dear Mrs M J,Thank you so much for the 10 out of 10 review. Team Forest Pines is delighted you enjoyed your stay so much.We look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
8/10 Bien
Ian
Voyage d’affaires
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Generally Good
Ian
Séjour de 1 nuit en janvier 2024
Réponse de Mike Stenson le 25 janv. 2024
Dear Ian,Thank you for sharing your detailed feedback about your recent hotel experience. We appreciate hearing both the positive aspects and areas that could be improved upon. It's great to know that the hotel was clean, comfortable, and had friendly staff. We're glad you enjoyed the breakfast options and found the WiFi to be functional.We understand your concerns regarding the room temperature and noise disruptions during the night. While we cannot entirely control external factors, we will certainly pass on your suggestions to the hotel management team for their consideration. They may find ways to address these issues through better signage or enhanced monitoring of noise levels.Your overall satisfaction is important to us, and we apologize for any inconvenience caused by these matters. Should you decide to explore alternative options in the future, we hope you find a place that meets all your requirements. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know.RegardsMike StensonGeneral Manager
8/10 Bien
Voyageur vérifié
Voyage d’affaires
19 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en janvier 2024
Réponse de Mayra Hotchin, Front of House Manager le 20 janv. 2024
Dear Guest,Thank you for providing a rating for your experience. We appreciate your feedback and are glad to hear that your overall experience was positive, earning an 8 out of 10. If there are specific areas where we could improve and earn a higher rating in the future, please feel free to share any additional comments or suggestions. We value your input and look forward to the possibility of serving you again to make your next stay even more enjoyable.Kind Regards
6/10 Satisfaisant
Karla
14 janv. 2024
Les points forts : Propreté et personnel et service
Karla
Séjour de 1 nuit en janvier 2024
Réponse de Mayra Hotchin, Front of House Manager le 16 janv. 2024
Dear Karla,Thank you for taking the time to share your feedback and for providing a rating of 3 out of 5 for your experience with us.We appreciate your honesty and would be interested in understanding more about your experience to identify areas for improvement. Your insights are valuable to us as we are committed to enhancing our services and ensuring the satisfaction of our guests.If there are specific aspects that influenced your rating or any suggestions you would like to share, we would be grateful for the opportunity to address them. Our goal is to provide a positive and enjoyable experience for all our patrons, and your feedback helps us work towards achieving that.Thank you once again for choosing Forest Pines Hotel, Spa & Golf Resort, and we look forward to welcoming you again soon.Best regards,
10/10 Excellent
M
Voyage en groupe
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel 👍
M
Séjour de 1 nuit en janvier 2024
Réponse de Mayra Hotchin, Front of House Manager le 16 janv. 2024
Dear M,Thank you sincerely for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience at Forest Pines Hotel, Spa & Golf Resort. Our team strives to provide exceptional service, and it is immensely rewarding to know that their efforts have been recognized.Your kind words about our staff's helpfulness and attentiveness are truly appreciated. We aim to create a welcoming and comfortable environment for our guests, and it's gratifying to learn that we have succeeded in doing so during your visit.We are looking forward to welcoming you again.Kind Regards,
8/10 Bien
Nicholas
12 janv. 2024
Nicholas
Séjour de 4 nuits en janvier 2024
Réponse de Mayra Hotchin, Front of House Manager le 16 janv. 2024
Dear Nicholas,Dear Nicholas,Thank you for taking the time to provide feedback and for rating your experience with us. We appreciate your honest evaluation and the 8 out of 10 rating.Your feedback is invaluable to us as we continuously strive to improve and enhance the quality of our services. If there are specific aspects that contributed to your rating or areas where you believe we could make improvements, we would be grateful for any additional insights you could share.Thank you for choosing Forest Pines Hotel, Spa & Golf Resort, and we look forward to the opportunity to serve you even better in the future.Best regards,
10/10 Excellent
Lee
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Lee
Séjour de 2 nuits en janvier 2024
Réponse de Mayra Hotchin, Front of house Manager le 13 janv. 2024
Dear Lee,Thank you sincerely for taking the time to share your recent experience with us. We are delighted to hear that you had a really enjoyable stay at Forest Pines Hotel, Spa & Golf Resort.We are thrilled that you had a positive experience at our spa, and we appreciate your kind words regarding the delicious offerings in both our restaurant and lounge. Your feedback is invaluable to us, and we are grateful for your positive endorsement. We look forward to the pleasure of welcoming you and your wife back for another delightful stay in the future.Kind Regards,
10/10 Excellent
Patrick
8 janv. 2024
Patrick
Séjour de 1 nuit en janvier 2024
Réponse de Mike Stenson le 10 janv. 2024
Dear Patrick,Thank you so much for the 10 out of 10 review. Team Forest Pines look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
6/10 Satisfaisant
Sultana
Voyage en famille
28 déc. 2023
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Sultana
Séjour de 1 nuit en décembre 2023
Réponse de Mike Stenson le 29 déc. 2023
Dear Sultana,Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your opinion as it helps us improve our services. We apologize for the inconvenience you experienced regarding the bathroom amenities and service in the lounge. Rest assured, we will address these issues promptly to ensure a better experience for all our guests.We're sorry to hear that the cooked breakfast was served cold and not up to standard. Your comments have been noted, and we will work closely with our kitchen team to rectify this issue and ensure that it doesn't happen again in the future.On a positive note, we're glad to hear that you found our staff friendly and helpful, as well as enjoying comfortable beds during your stay. We strive to provide excellent customer service, so it's always great to receive such compliments.Once again, thank you for bringing these matters to our attention. Your feedback helps us make necessary improvements and deliver an even better experience on future visits. If there is anything else we can assist you with or if you have any further suggestions or concerns, please don't hesitate to let us know.RegardsMike StensonGeneral Manager
10/10 Excellent
Monica
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Monica
Séjour de 2 nuits en décembre 2023
Réponse de Mike Stenson le 29 déc. 2023
Dear Monica,Thank you so much for the 10 out of 10 review! We look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
10/10 Excellent
Ian
28 déc. 2023
Ian
Séjour de 1 nuit en décembre 2023
Réponse de Mike Stenson le 10 janv. 2024
Dear ian,Thank you so much for the 10 out of 10 review! Team Forest Pines look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
10/10 Excellent
Gregory
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loverly Stay with friendly staff.
Gregory
Séjour de 2 nuits en décembre 2023
Réponse de Mike Stenson le 28 déc. 2023
Dear Gregory,That's fantastic to hear! We're thrilled that you had a comfortable and spacious stay in the upgraded twin family room. Our team takes great pride in ensuring cleanliness and providing a pleasant experience for our guests. We appreciate your feedback regarding the minor issues. Thank you for choosing us, and we look forward to welcoming you back soon!RegardsMike StensonGeneral Manager
10/10 Excellent
Heather
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Heather
Séjour de 3 nuits en décembre 2023
Réponse de Mike Stenson le 27 déc. 2023
Dear Heather,Thank you for your lovely feedback! We're thrilled to hear that you had a great experience at our hotel. We take pride in our convenient location and strive to provide the best possible service to all our guests. If there's ever anything we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!
10/10 Excellent
Adam
Voyage d’affaires
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Adam
Séjour de 1 nuit en décembre 2023
Réponse de Mayra Hotchin, Front Of House Manager le 12 déc. 2023
Dear Adam,Thank you for your outstanding rating! We're delighted to hear that you had a perfect experience during your stay. Your positive feedback is greatly appreciated, and it motivates us to continue delivering exceptional service.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another excellent stay.
2/10 Horrible
john
Voyage d’affaires
10 déc. 2023
Les points forts : Personnel et service
Shame about the food!
john
Séjour de 1 nuit en décembre 2023
Réponse de Mayra Hotchin, Front of house Manager le 12 déc. 2023
Dear Guest,Thank you for sharing your recent experience with us. We sincerely apologize for the disappointment you faced with our food offerings and the disturbance caused by the generator noise during your stay.Your feedback is invaluable, and we take it seriously. Rest assured, we will investigate the issues raised and take appropriate measures to improve the quality of our food and address the noise concern.We appreciate your understanding and hope to have the opportunity to regain your trust during a future visit.Kind Regards,
8/10 Bien
Wayne
9 déc. 2023
Wayne
Séjour de 1 nuit en décembre 2023
Réponse de Mayra Hotchin, Front Of House Manager le 12 déc. 2023
Dear Wayne,Thank you for taking the time to provide your feedback. We're pleased to see that your experience was positive, earning us an 8 out of 10. Your input is valuable to us, and we'd love to know more about what aspects you enjoyed and if there are any areas where we can further enhance your satisfaction.We look forward to serving you again and appreciate your choice to stay with us.Best regards,
2/10 Horrible
Julie
7 déc. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en décembre 2023
Réponse de Mayra Hotchin, Front of House Manager le 12 déc. 2023
Dear Julie,Thank you for taking the time to share your feedback. We regret to see that your experience fell short of expectations. We would appreciate more details about your concerns to better understand and address them.Your input is crucial to our ongoing efforts to enhance our services.Kind Regards
4/10 Médiocre
Terry
Voyage en famille, Voyage en groupe
27 nov. 2023
Les points forts : Équipements
Terry
Séjour de 1 nuit en novembre 2023
Réponse de Mike Stenson le 28 nov. 2023
Dear Terry,Wow, thank you for sharing your feedback about the hotel! It's great to hear that the staff, location, and golf course made a positive impression on you. However, we understand that experiencing some niggles during your stay can be frustrating. We apologize for any inconvenience caused by the stained bath towel and the issue with the bathroom door handle. We'll make sure to address these concerns with our maintenance team to ensure they are available during weekends as well.Regarding the restaurant, we appreciate your honest feedback about the limited menu options for non-meat eaters. We understand how important it is to offer a diverse range of choices for all guests. Rest assured, we will pass this valuable input along to our chef so that they can consider expanding their offerings in order to cater to various dietary preferences.Once again, thank you for taking the time to provide us with this feedback. We genuinely value your opinion and will do our best to improve upon these areas in order to provide an even better experience next time you visit us. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know!RegardsMike StensonGeneral Manager
10/10 Excellent
DIANE
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DIANE
Séjour de 1 nuit en novembre 2023
Réponse de Mike Stenson le 18 déc. 2023
Dear DIANE,Thank you so much for the 5 Star review. Team Forest Pines look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
10/10 Excellent
Daniel
Voyage d’affaires
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en novembre 2023
Réponse de Mike Stenson le 24 nov. 2023
Dear Daniel,That sounds absolutely delightful! A comfortable and clean room is the perfect place to relax and unwind, while having plenty of space makes it even better. And let's not forget about good quality food - a true treat for the taste buds! It's wonderful to hear that the staff were friendly and helpful, as their warmth and assistance can truly make a difference in creating a memorable experience. Thank you for sharing your positive feedback, it puts a smile on our faces!RegardsMike StensonGeneral Manager
2/10 Horrible
Sabrina
19 nov. 2023
Sabrina
Séjour de 1 nuit en novembre 2023
Réponse de Mayra Hotchin, Front of House Manager le 20 nov. 2023
Dear Sabrina,Firstly, I would like to express our sincere apologies that your experience did not meet your expectations, as reflected by the 2 out of 10 rating. We take your comments seriously and would like to assure you that your concerns have our immediate attention.To better address the issues you encountered, we would greatly appreciate any additional details you could provide regarding specific aspects of your stay that fell short of expectations. Your input will assist us in identifying areas for improvement and taking corrective measures to prevent similar occurrences in the future.Once again, we apologize for any inconvenience you may have experienced, and we value your feedback as it enables us to refine our services. We hope for the opportunity to make amends and regain your trust in the future.Thank you for bringing these matters to our attention.Sincerely,
8/10 Bien
Ray
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ray
Séjour de 1 nuit en novembre 2023
Réponse de Mayra Hotchin le 7 nov. 2023
Dear Ray,Thank you very much for your kind words. We are so pleased to hear you had a great stay. We hope welcoming you back in the near future.Warm Regards,
6/10 Satisfaisant
Andrew, Reigate
Voyage en famille
1 nov. 2023
Andrew
Séjour de 1 nuit en octobre 2023
Réponse de Mayra Hotchin Front of House Manager le 7 nov. 2023
Dear Andrew,Thank you so much for your feedback. We're truly sorry to learn about the various issues you encountered during your stay. Your comments are valuable to us, and we will take them into serious consideration to make necessary improvements. We apologize for any inconvenience caused by the condition of the bed. This falls short of the standards we aim to uphold, and we assure you that steps will be taken to address these matters promptly. We appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future to experience a much improved stay. Warm Regards,
10/10 Excellent
Glenn
Voyage en famille
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Glenn
Séjour de 2 nuits en octobre 2023
Réponse de Mike Stenson le 31 oct. 2023
Dear Glenn,Wow, it sounds like you had an incredible experience at the hotel! The lovely pool, sauna, and steam room must have been so relaxing. It's fantastic to hear that the staff were not only friendly but also caring and helpful throughout your stay. It's always a pleasure when reception staff go above and beyond to assist guests. And how wonderful that the housekeeping and lounge staff were also so friendly and attentive to your needs. It sounds like you were truly well taken care of during your time there. Thank you for sharing your positive experience with us!RegardsMike StensonGeneral Manager
10/10 Excellent
DAVID
29 oct. 2023
DAVID
Séjour de 1 nuit en octobre 2023
Réponse de Mike Stenson le 30 oct. 2023
Dear David,Thank you so much for the 10 out of 10. Team Forest Pines is delighted to read that you enjoyed your stay so much. We look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
8/10 Bien
Paul
27 oct. 2023
Paul
Séjour de 2 nuits en octobre 2023
Réponse de Mike Stenson le 30 oct. 2023
Dear Paul,Thank you for the 8 out of 10 review. team Forest Pines is delighted to read that you enjoyed your stay. We look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
8/10 Bien
Simon
Voyage d’affaires
27 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simon
Réponse de Mike Stenson le 30 oct. 2023
Dear Simon,Thank you for the 4 out of 5 review. Team Forest Pines is delighted to read that you enjoyed your stay. We look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
4/10 Médiocre
Shaun
23 oct. 2023
Shaun
Séjour de 1 nuit en octobre 2023
Réponse de Mike Stenson le 25 oct. 2023
Dear Shaun,Thank you for taking the time to post a review of your recent stay at our Hotel. I am very sorry to see that your stay only warranted a 3 star review. Team Forest Pines continuously strive for all our guests to have a 5 star stay. If you have the time, would you let us know what issues marred your stay so that we can address them to ensure we get it right on the next occasion. We do hope you will choose to use us again in the future.RegardsMike StensonGeneral Manager
10/10 Excellent
Mike
Voyage d’affaires
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mike
Séjour de 1 nuit en octobre 2023
Réponse de Mike Stenson le 23 oct. 2023
Dear Mike,Thank you for the 10 out of 10 review. Team Forest Pines look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
10/10 Excellent
Paul
8 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Paul
Séjour de 1 nuit en octobre 2023
Réponse de Mayra Hotchin, Front of House Manager le 10 oct. 2023
Dear Paul,Thank you very much for the amazing score 10/10! I am so glad you enjoyed your stay with us and we are looking forward to welcome you back soon.Warm Regards,
10/10 Excellent
John
5 oct. 2023
John
Séjour de 1 nuit en octobre 2023
Réponse de Mike Stenson le 9 oct. 2023
Dear John,Thank you so much for the 10 out of 10! Team Forest Pines look forward to welcoming you back soon.RegardsMike StensonGeneral Manager
8/10 Bien
Helen
3 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Helen
Séjour de 2 nuits en septembre 2023
Réponse de Mayra Hotchin, Front of House Manager le 3 oct. 2023
Dear Helen,Thank you so much for your lovely review. We are so pleased to hear you enjoyed your stay. Hope we have the pleasure to welcome you back soon.Kind Regards,
10/10 Excellent
H
Voyage d’affaires
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
H
Séjour de 1 nuit en septembre 2023
Réponse de Mayra Hotchin, Front of House Manager le 2 oct. 2023
Dear H,Thank you very much for the fantastic score 10/10 on your recent stay at Forest Pines.Hopefully we have the pleasure to welcome you back in the near future.Warm Regards,
8/10 Bien
Robert
30 sept. 2023
Robert
Séjour de 1 nuit en septembre 2023
Réponse de Mayra Hotchin, Front of House Manager le 2 oct. 2023
Dear Robert,Thank you for your kind score 8/10.Hopefully we have the pleasure to welcome you back in the near future.Warm Regards,
10/10 Excellent
kris
27 sept. 2023
kris
Séjour de 1 nuit en septembre 2023
Réponse de Mayra Hotchin, Front Of House Manager le 29 sept. 2023
Dear Kris,Thank you so much for your amazing score 10/10. I am so glad you had a fantastic stay.We are looking forward to welcoming you back soonKind Regards,
2/10 Horrible
Andrew
26 sept. 2023
Andrew
Séjour de 1 nuit en septembre 2023
Réponse de Mayra Hotchin, Front of House Manager le 17 oct. 2023
Dear Andrew,We appreciate your feedback and would like to express our sincere apologies for the experience you had during your recent stay at our hotel. We take all guest feedback seriously, and we understand that your stay did not meet your expectation.We hope that you would consider giving us another opportunity to provide you with a better experience in the future. Please feel free to contact us directly if you decide to return, and we will make every effort to ensure your stay is more enjoyable.Once again, we apologize for any inconvenience you may have encountered during your stay, and we thank you for bringing this matter to our attention.Sincerely,
10/10 Excellent
Peter
24 sept. 2023
Peter
Séjour de 1 nuit en septembre 2023
Réponse de Mayra Hotchin, Front Of House Manager le 26 sept. 2023
Dear Peter,Thank you so much for your wonderful review and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the near future. Warm regards,