I was looking for a hotel with an indoor swimming pool, a room with a sea view, close to the city centre and within 130ÂŁ. And I found the Cumberland.
The indoor swimming pool is in the hotel next door ( Suncliff).
The staff and the management were brilliant. Always helpful and friendly at all stages.
The breakfast starts at 7 am and was quite comfortable.
The restaurant and the bar are very cosy.
The only negative part is that the walls between rooms are very thin but⊠the clientele was good enough to be quiet after 10 pm. So I had no trouble.
If you book direct, you get a free car park.
Avoid this hotel like the plague!
Very old dated decor & furnishings throughout. Not a 4 star hotel - max 2.5.
I booked a single room and ended up on the 4th floor, no air con. My friend on the 2nd floor had air con. I had paid more. I was brought a filthy, noisy, fan to use. The room stank of cigarette smoke and the carpets were rank.
At breakfast there was no member of staff at the entrance (I appreciate this can happen) so I walked in. Five minutes later a waiter approached me with a payment machine and said 'how would you like to pay?'
I had prepaid breakfast so this was incredibly rude. I should have been asked for my room number.
Staff at the bar are very slow to serve guests but helpful once they do.
There is an assumption at this hotel that guests will smash up the room and not pay for things. The manager actually said as much to me when I checked in.
I would not recommend this hotel despite the sea location and pool.
Altes Hotel. 3 von 4 Sternen sind nicht berechtigt. Der zu hohe Preis ist ĂŒbertrieben.
-Zu wenig ParkplÀtze
-die Treppe wird mit Klebestreifen ausgebessert
-die Zimmerausstattung ist sehr einfach, alt, verbraucht
-die Betten sind hart und ungemĂŒtlich. Wie der Rest des Zimmers zusammengeflickt und durch.
-das Sofa ist durchgesessen
-Die Dusche mit wenig Wasserdruck und eng da ein kalter Metallhalter auf Schuldenhöhe stört.
+das Bad war sauberâŠ
-der Balkon sehr klein (die verwitterte TĂŒr geht gar nicht ganz auf)
-FrĂŒhstĂŒck mangelhaft. Gekochte Gerichte ohne Geschmack.
Restaurant dreckig und verwohnt.
HÀtte bereits vor 40 Jahren eine Renovierung nötigt gehabt!
The pool is lovely, but the lack of parasols an issue. Pillows were very hard, so I slept badly. The room that I thought Iâd chosen on the Expedia website was not the one that I got given. You advertise a sea view. Please be more honest. as I had a wall view- but at least the room was quiet!!
We had a good stay here. Staff were very helpful, friendly and professional. Everything was very efficient. No queues for check-in or breakfast and dinner service very good.
Our only criticism would be that the decor was tired and our room, although comfortable, wasnât very modern. The hotel could do with a refurbishment. Sound proofing could also be better. We were on the first floor and could hear loud music from downstairs in the evening until past 10pm. Indoor pool was in hotel next door (chlorine in air was very strong and made my eyes sting even as a spectator), outdoor pool was pretty chilly to stay in for too long.
A little shabby from our last stay in 2021. Chairs worn,
chairs so low could not get out of unaided.
If we had booked we would not have had to pay ÂŁ12 a night parking. So will book direct next time.
This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine.
Parking is difficult and is charged extra at ÂŁ12 per day when booking through Expedia which we didnât know in advance.
We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing.
We didnât eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed.
We understand some of the facilities were in the next door hotel which was not explained to us on arrival.
Overall a disappointment.
Very nice Art deco building very cool and beautiful. The location and views from the balcony is amazing. Also the cleaning is very good and the stuff is very kind and very nice
It was ok, but pricy for what it is, beds not very comfy at all, lounge bar and outside area nice, staff nice, didnât appreciate drilling at 7.30 in the morning, was clean
Staff very helpful and polite, food was lovely too. The building itself is run down, torn carpets on stairs, peeling wallpaper, scuffed paint. Very dated decor, smallest lift known to man kind!