Avis sur The Westin Copley Place, Boston, a Marriott Hotel
The Westin Copley Place, Boston, a Marriott Hotel
10 Huntington Ave, Boston, MA
Avis
9,2
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
21 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de GENERAL MANAGER le 22 janv. 2024
Dear Guest, Thank you for sharing about your stay at The Westin Copley Place, Boston. We appreciate your generous rating and are glad you enjoyed our hotel. We hope to see you again soon.Be Well, Alex Munderville, Guest Service Supervisor
10/10 Excellent
Jocelyne
12 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jocelyne
Séjour de 3 nuits en juin 2023
Réponse de Director of Rooms Operations le 14 juin 2023
Dear Jocelyne, Thank you for posting a review of your stay with us at The Westin Copley Place, Boston. We are thrilled to know you loved your well-appointed guestroom and that our prime location was ideal for you. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well, Kamal Karibe,Director of Rooms Operations
8/10 Bien
Marcel
15 avr. 2023
Marcel
Séjour de 2 nuits en avril 2023
Réponse de Westin Copley Place Boston le 16 avr. 2023
Thank you
10/10 Excellent
annie-claude
21 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
annie-claude
Séjour de 2 nuits en août 2022
Réponse de Director of Rooms Operations le 22 août 2022
Dear Aannie-claude, Thank you for taking the time to tell us about your stay at The Westin Copley Place, Boston. It is a pleasure to know you loved our engaging location and the beautiful views of the city from your guestroom. Having said that, we regret not meeting your expectations with the condition of the carpets and any frustration caused due to the pets at our hotel. We will share your feedback appropriately as ensuring a seamless and refreshing experience for every guest is our top priority. We hope to welcome you back soon.Be Well, Kamal Karibe,Director of Rooms Operations
10/10 Excellent
Anna
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en mai 2024
Réponse de Operations Excellence Manager le 22 mai 2024
Dear Anna, We are delighted you enjoyed your stay at The Westin Copley Place, Boston. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Be Well, Elfi Francisci,Operations Excellence Manager
6/10 Satisfaisant
Kristin
20 mai 2024
Les points forts : Propreté et personnel et service
Kristin
Séjour de 1 nuit en mai 2024
Réponse de Operations Excellence Manager le 21 mai 2024
Dear Kristin, Thank you for taking the time to review your recent stay at our hotel. We apologize for any frustrations you experienced due to our active lobby, and we want to thank you for your patience. We are always looking for opportunities to improve our guest experience, so we are grateful for your feedback. On a positive note, we appreciate you mentioning you liked our convenient location. It was a pleasure having you, and we hope to see you again the next time you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager
8/10 Bien
Kristina, Santa Rosa
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristina
Séjour de 2 nuits en mai 2024
Réponse de Operations Excellence Manager le 21 mai 2024
Dear Kristina, We appreciate your rating. It is great to know you enjoyed your time with us. All of us here at The Westin Copley Place, Boston, look forward to your next visit.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Ricardo, Jacksonville
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricardo
Séjour de 3 nuits en mai 2024
Réponse de Operations Excellence Manager le 21 mai 2024
Dear Ricardo, Knowing you enjoyed every aspect of your stay at The Westin Copley Place, Boston is why we do what we do. Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Margot
15 mai 2024
Margot
Séjour de 1 nuit en mars 2024
Réponse de Operations Excellence Manager le 17 mai 2024
Dear Margot, Thank you for letting us know your visit to The Westin Copley Place, Boston was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Lanneris
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lanneris
Séjour de 2 nuits en avril 2024
Réponse de GENERAL MANAGER le 15 mai 2024
Dear Lanneris, Thank you for choosing The Westin Copley Place, Boston during your visit to our vibrant city. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. We appreciate you sharing how much you enjoyed your stay and our enriching location, and we look forward to your return.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Christopher
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en avril 2024
Réponse de GENERAL MANAGER le 15 mai 2024
Dear Christopher, It was our pleasure welcoming you to The Westin Copley Place, Boston. As you discovered, our luxury guestrooms are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Robert James
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert James
Séjour de 2 nuits en mai 2024
Réponse de GENERAL MANAGER le 15 mai 2024
Dear Robert, Thank you for the generous rating of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. We are pleased you enjoyed your time with us, and we look forward to your return.Be Well, Elfi Francisci,Operations Excellence Manager
8/10 Bien
Cynthia
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Séjour de 2 nuits en mai 2024
Réponse de Operations Excellence Manager le 14 mai 2024
Dear Cynthia, Thank you for choosing The Westin Copley Place, Boston and sharing your experience. We are glad you liked our spacious accommodations and that our location was convenient for everything you wanted to do on this visit. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Be Well, Elfi FrancisciOperations Excellence Manager
10/10 Excellent
Dalton, Huntsville
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dalton
Séjour de 3 nuits en mai 2024
Réponse de Operations Excellence Manager le 12 mai 2024
Dear Dalton, Thank you for choosing The Westin Copley Place, Boston, during your visit to our vibrant city. We are thrilled to know you were pleased with our enriching location, friendly associates, and exceptional property. It was a pleasure to host you, and we hope you will stay with us again.Be Well, Elfi FrancisciOperations Excellence Manager
8/10 Bien
Tom
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tom
Séjour de 1 nuit en mai 2024
Réponse de GENERAL MANAGER le 11 mai 2024
Dear Tom, Thank you for choosing The Westin Copley Place, Boston, for your recent stay. We are glad you enjoyed your time with us. Additionally, we appreciate your comments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Our goal is to provide all of our guests with exceptional service and amenities; therefore, we regret that we did not meet all of your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Lei
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lei
Séjour de 4 nuits en mai 2024
Réponse de Operations Excellence Manager le 10 mai 2024
Dear Lei, Thank you for taking the time to share your wonderful rating regarding your stay at The Westin Copley Place, Boston. We are happy to know we met all your expectations, and we look forward to welcoming you back very soon.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
David
3 mai 2024
David
Séjour de 2 nuits en avril 2024
8/10 Bien
Chelsea
Voyage en couple
3 mai 2024
Les points forts : Propreté et personnel et service
Chelsea
Séjour de 1 nuit en avril 2024
10/10 Excellent
Rachel
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 2 nuits en avril 2024
10/10 Excellent
Anna
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 3 mai 2024
Dear Anna, Thank you for the generous rating of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. It was a pleasure to host you, and we look forward to your return visit. Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Richard
1 mai 2024
Richard
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 21 mai 2024
Dear Richard, Thank you for sharing your kind rating for The Westin Copley Place, Boston. We are pleased you enjoyed your time with us, and we hope to see you again soon.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Brian
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 3 nuits en avril 2024
Réponse de Operations Excellence Manager le 30 avr. 2024
Dear Brian, Thank you for the generous review of The Westin Copley Place, Boston. We are thrilled to read about your enriching stay and how much you enjoyed our hospitality. We work hard to deliver an exceptional experience for all of our guests, so we celebrate reviews such as yours. It makes us so happy to have exceeded your expectations, and we look forward to welcoming you back on your next visit to Boston.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Marla
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marla
Séjour de 2 nuits en avril 2024
Réponse de Operations Excellence Manager le 1 mai 2024
Dear Marla, Knowing you enjoyed every aspect of your stay at The Westin Copley Place, Boston, is why we do what we do! Thank you for taking the time to leave your generous rating. We look forward to seeing you again whenever your travels bring you back to the area.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Jessica
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 29 avr. 2024
Dear Jessica, Thank you for the wonderful review of The Westin Copley Place, Boston. We are thrilled to read about your invigorating stay and how much you enjoyed our thoughtful hospitality. Our associates are dedicated to delivering an excellent experience to all of our guests, and it will be an honor to pass along your compliments. Thank you again, we look forward to welcoming you back on your next visit to the area.Be Well, Elfi Francisci,Operations Excellence Manager
6/10 Satisfaisant
Angela, Fayetteville
28 avr. 2024
Angela
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 29 avr. 2024
Dear Angela, Thank you for staying with us. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate your feedback, and we hope you will revisit us whenever you return to the area.Be Well, Elfi Francisci,Operations Excellence Manager
8/10 Bien
Taylor
28 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Taylor
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 30 avr. 2024
Dear Taylor, Thank you for the nice rating of our hotel. The Westin Copley Place, Boston. We are pleased you enjoyed your overall time with us, and we hope you will come back to see us soon.Be Well, Elfi Francisci,Operations Excellence Manager
8/10 Bien
Harry
28 avr. 2024
Les points forts : Personnel et service
Harry
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 29 avr. 2024
Dear Harry, Thank you for choosing to stay with us and for leaving a positive rating. We're happy to know that you had an overall great experience here at The Westin Copley Place, Boston. We look forward to welcoming you back on your next visit.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Sandra
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 2 nuits en avril 2024
Réponse de Operations Excellence Manager le 28 avr. 2024
Dear Sandra, Thank you for the generous review of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. We are pleased you enjoyed your visit, and we hope you will come back to see us soon.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
james
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
james
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 28 avr. 2024
Dear James, Thank you for the outstanding review. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Copley Place, Boston. We look forward to your return and wish you all the best with your future travels.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Jennifer
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 29 avr. 2024
Dear Jennifer, Thank you for taking the time to share your feedback regarding your stay at The Westin Copley Place, Boston. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We will share your thoughtful remarks with everyone, and we look forward to welcoming you back very soon.Be Well, Elfi Francisci,Operations Excellence Manager
8/10 Bien
Caleb
27 avr. 2024
Caleb
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 17 mai 2024
Dear Caleb, Thank you for sharing the nice rating about your experience at The Westin Copley Place, Boston. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
W Wesley
26 avr. 2024
W Wesley
Séjour de 3 nuits en avril 2024
Réponse de Operations Excellence Manager le 17 mai 2024
Dear Wesley, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Westin Copley Place, Boston, and we look forward to welcoming you again soon.Be Well, Elfi Francisci,Operations Excellence Manager
6/10 Satisfaisant
Akshat
26 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Akshat
Séjour de 2 nuits en avril 2024
Réponse de Operations Excellence Manager le 27 avr. 2024
Dear Akshat, We appreciate you taking the time to leave your rating and are happy if you liked various aspects of your stay. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon.Be Well, Elfi Francisci,Operations Excellence Manager
6/10 Satisfaisant
Rozalina
23 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Rozalina
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 25 avr. 2024
Dear Rozalina, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Anam, Jersey city
Voyage en famille avec de jeunes enfants
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anam
Séjour de 4 nuits en avril 2024
Réponse de Operations Excellence Manager le 23 avr. 2024
Dear Anam, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Copley Place, Boston, and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It is also nice to read you loved our great location. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. We hope to see you again soon and wish you all the best with your travels. Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Kathaline
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathaline
Séjour de 2 nuits en avril 2024
Réponse de Operations Excellence Manager le 23 avr. 2024
Dear Kathaline, Thank you for making The Westin Copley Place, Boston a part of your travel plans. We are pleased that you enjoyed your stay and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It is also nice to read you loved our great location and well-appointed, fresh accommodations featuring our signature Westin Heavenly Bed, as well as the delicious breakfast we offer. We value your business and look forward to welcoming you and your family back soon. Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Ana Maria
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ana Maria
Séjour de 3 nuits en avril 2024
Réponse de Operations Excellence Manager le 22 avr. 2024
Dear Ana, Thank you for sharing your experience at The Westin Copley Place, Boston with fellow travelers. It is a pleasure to know how much you enjoyed our spacious and comfortable guestrooms. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you for choosing our hotel for your visit to the area, and we hope to see you again soon.Be Well, Elfi Francisci,Operations Excellence Manager
8/10 Bien
Kevin
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 22 avr. 2024
Dear Kevin, Thank you for reviewing your stay at The Westin Copley Place, Boston, and for the generous words about our courteous associates and refreshing accommodations. However, we hope you will accept our apologies for the inconvenience with the television in your guestroom. We will address this appropriately, and we appreciate you letting us know. We invite you to revisit the next time you are in the area so we can show our commitment to providing seamless, enriching experiences.Be Well, Elfi Francisci.Operations Excellence Manager
10/10 Excellent
Christianne
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christianne
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 21 avr. 2024
Dear Christianne, Thank you for choosing The Westin Copley Place, Boston during your visit to our vibrant city. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. We appreciate you mentioning our signature Westin Heavenly Bed and devoted associates, and we hope to see you again soon. Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Shari
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shari
Séjour de 1 nuit en mars 2024
Réponse de Operations Excellence Manager le 20 avr. 2024
Dear Shari, Thank you for posting a review of your stay with us at The Westin Copley Place, Boston. We are thrilled to know our prime location was ideal for you and that you had a pleasant time while you were here. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well, Elfi Francisci,Operations Excellence Manager
6/10 Satisfaisant
Antonio
18 avr. 2024
Les points forts : Propreté
Antonio
Séjour de 3 nuits en avril 2024
Réponse de GENERAL MANAGER le 18 avr. 2024
Dear Antonio, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide a wonderful experience to all of our guests; therefore, we are truly sorry for the inconvenience caused due to the maintenance issue you encountered and that we were unable to fix this to your satisfaction. We also apologize for the way our associates handled these matters and are grateful for your patience. Your feedback is important to us, and we have shared it with the appropriate individuals to improve our services going forward. We hope you will stay with us another time so we can provide you with a much more satisfying visit.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Debbie
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debbie
Séjour de 3 nuits en avril 2024
Réponse de Operations Excellence Manager le 17 avr. 2024
Dear Debbie, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Copley Place, Boston, and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Be Well, Elfi Francisci,Operations Excellence Manager
8/10 Bien
Constantinos
13 avr. 2024
Constantinos
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 4 mai 2024
Dear Constantinos, Thank you for the positive rating of our hotel, The Westin Copley Place, Boston. We are pleased you enjoyed your overall stay with us, and we hope you will come back to see us soon.Be Well, Elfi Francisci,Operations Excellence Manager
8/10 Bien
Hadley
13 avr. 2024
Les points forts : Propreté
Hadley
Séjour de 2 nuits en avril 2024
Réponse de Operations Excellence Manager le 15 avr. 2024
Dear Hadley, Thank you for choosing to stay with us and for leaving a positive rating. We're glad to know that you had a great experience overall and hope you will choose The Westin Copley Place, Boston, the next time you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Michaela
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michaela
Séjour de 1 nuit en avril 2024
Réponse de Westin Copley le 12 avr. 2024
Thank you for choosing to stay with us! We hope to see you again soon!
8/10 Bien
christine
Voyage en famille
10 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
christine
Séjour de 4 nuits en avril 2024
Réponse de Operations Excellence Manager le 11 avr. 2024
Dear Christine, Thank you for reviewing our hotel. While we are glad you were pleased with our location and our team, we apologize for the oversights you encountered regarding our housekeeping service on multiple occasions. We will take suitable action to ensure this is not repeated, and we appreciate your patience. We look forward to your return so that we can provide you with the seamless hospitality we are known for.Be Well, Elfi Francisci,Operations Excellence Manager
8/10 Bien
Jasmine
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jasmine
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 11 avr. 2024
Dear Jasmine, Thank you for taking the time to leave your positive rating of your experience at The Westin Copley Place, Boston. We are happy you had a great stay overall and hope you will choose us again on your next visit to the area.Be Well, Elfi Francisci,Operations Excellence Manager
8/10 Bien
Alan
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alan
Séjour de 4 nuits en avril 2024
Réponse de Operations Excellence Manager le 11 avr. 2024
Dear Alan, On behalf of our associates, thank you for the kind rating. We are glad you enjoyed your overall stay with us at The Westin Copley Place, Boston. We appreciate your business and hope to have you visit with us again.Be Well, Elfi Francisci,Operations Excellence Manager
10/10 Excellent
Jennifer
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Operations Excellence Manager le 10 avr. 2024
Dear Jennifer, Thank you for staying with us and for reviewing your experience. We are pleased you enjoyed the majority of your stay; however, we regret not meeting all of your expectations. Our parking fee is posted on our website so that our guests can have this information before reserving with us. It was our pleasure accommodating you at The Westin Copley Place, Boston, and we hope to have you revisit the next time you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager
8/10 Bien
Omar
8 avr. 2024
Omar
Séjour de 3 nuits en avril 2024
Réponse de Operations Excellence Manager le 30 avr. 2024
Dear Omar, On behalf of our associates, thank you for the kind rating. We are glad you had a pleasant stay with us. All of us at The Westin Copley Place, Boston, look forward to having you visit with us again.Be Well, Elfi Francisci,Operations Excellence Manager