Piscine couverte, chaises longues

Avis sur Sheraton Boston, a Marriott Hotel

4 out of 5
Sheraton Boston, a Marriott Hotel
39 Dalton St, Boston, MA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 831 avis sur 1572." "
Note des voyageurs de 8 (Bien), d’après 370 avis sur 1572." "
Note des voyageurs de 6 (Satisfaisant), d’après 196 avis sur 1572." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 1572." "
Note des voyageurs de 2 (Horrible), d’après 86 avis sur 1572." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

chantal

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Équipements et infrastructures et conditions de l’hébergement
C’est super. Près du métro
Séjour de 2 nuits en décembre 2023
Réponse de Alicia Bianco le 9 janv. 2024
Dear Chantal, Thank you for choosing the Sheraton Boston Hotel during your visit to our city! We are delighted you could reap the benefits of our prime location. We appreciate you sharing how much you enjoyed your stay and look forward to your next visit.Sincerely,Alicia Bianco

8/10 Bien

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de Alicia Bianco le 27 sept. 2023
Dear Alexandre, Thank you for taking the time to rate the Sheraton Boston Hotel. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Sincerely,Alicia Bianco

8/10 Bien

Guy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2022
Réponse de Alicia Bianco le 23 déc. 2022
Dear Guy, Thank you for rating your experience at Sheraton Boston Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Sincerely,Alicia Bianco

10/10 Excellent

marc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bien placé
Séjour de 2 nuits en août 2022

10/10 Excellent

Eric

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect place! Nice pool!
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Gino

Séjour de 1 nuit en juillet 2022

8/10 Bien

DANIEL

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022

8/10 Bien

Luc

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Pas au goût du jour
Séjour de 2 nuits en juillet 2022

2/10 Horrible

Luc

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Près du Fenway Park
Séjour de 2 nuits en juillet 2022

10/10 Excellent

Paul

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Situé près de Fenway Park, cet hôtel extrêmement confortable possède toutes les qualités requises pour rendre un séjour à Boston très agréable!
Séjour de 3 nuits en juin 2022

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, great staff. Will be going back here again and again.
Séjour de 5 nuits en mai 2024

10/10 Excellent

nongnooch

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good check-in with upgrade. Facility in general is good. Small old room!
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 27 mai 2024
Dear Nongnooch, Thank you for taking the time to leave your kind review and rating. It brings us great joy to know that you thoroughly enjoyed your stay at the Sheraton Boston Hotel. We are delighted we exceeded your expectations with our seamless check-in service and complimentary upgrade. It was our pleasure accommodating you, and we look forward to welcoming you again soon. Sincerely, Sheraton Boston Hotel Leadership Team

8/10 Bien

Rosalinda

Voyage en groupe
Les points forts : Personnel et service et équipements
The Sheraton lobby is noticeably grand. When we arrived to our room, it was clean, but you can also tell it’s one of their older properties. The lampshade had some stains on them, the bathroom door didn’t lock, and the clock on the nightstand was very dusty. However, despite these small issues, the property is very clean and the staff are absolutely great. It’s a walk to the Hynes Convention, Newbury St., the Charles River, Copley Square and so much more. It’s convenient enough where you don’t need to bring your car to park!
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Michael, Levittown

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en mai 2024

10/10 Excellent

Mark A.

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Andrea B

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great and super friendly for getting to Fenway!
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Nicholas

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 27 mai 2024
Dear Nicholas, Thank you for choosing to stay at our hotel and for your rating. We are here to ensure you have a pleasant visit every time; therefore, we regret not meeting all of your expectations. We would be delighted to have you return so you can experience the outstanding hospitality we are known for and that you deserve. Sincerely, Sheraton Boston Hotel Leadership Team

2/10 Horrible

Walter, Napoli

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 26 mai 2024
Dear Walter, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Sheraton Boston Hotel Leadership Team

10/10 Excellent

Andrea

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved that the hotel was central to Newbury Street and attached to the shopping mall which included Eataly which was convenient for grabbing snacks and drinks before returning to room.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Lucy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 23 mai 2024
Dear Lucy, Thank you for the review of the Sheraton Boston Hotel. We are delighted you enjoyed your stay. We hope to see you again on your next visit to the area.Sincerely,Sheraton Boston Hotel Leadership Team

10/10 Excellent

Jesse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Joseph, Cumming

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything met my expectations. Quiet, clean, comfortable, and convenient to my work at the Prudential building.
Séjour de 3 nuits en mars 2024
Réponse de Sheraton Boston Hotel Leadership Team le 22 mai 2024
Dear Joseph, Thank you for the generous rating of the Sheraton Boston Hotel. We are delighted you enjoyed everything about your visit, including our well-kept property and our direct connection to the Prudential Center was to your convenience. It was a pleasure accommodating you and, we look forward to welcoming you back to see us soon!Sincerely,Sheraton Boston Hotel Leadership Team

10/10 Excellent

rosa, New York

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and great check in
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lucia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The lobby was nice
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jose

Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 20 mai 2024
Dear Jose, We are thrilled you had an excellent stay at the Sheraton Boston Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Sheraton Boston Hotel Leadership Team

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, clean and friendly staff
Séjour de 1 nuit en mai 2024

10/10 Excellent

Dian

Les points forts : Propreté et personnel et service
Perfect location connected to mall, subway station and bus stop for Logan Express to/from airport.
Séjour de 5 nuits en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 15 mai 2024
Dear Dian, Thank you for taking the time to leave your kind review and rating. It brings us great joy to know that you thoroughly enjoyed your stay at Sheraton Boston Hotel. We are glad that our location was the highlight of your visit and served as the perfect base for everything you planned to see and do while here. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely, Sheraton Boston Hotel Leadership Team

10/10 Excellent

Chenge

Séjour de 3 nuits en mai 2024

10/10 Excellent

Marion

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service. Staff is quite professional. Rooms are great. Scale of hotel is much larger than the Hilton across the street (where I have stayed comfortably many times). Bigger rooms. Bigger public spaces. It’s connected to Prudential Center as well so there is lots of shopping and many restaurants. Flour, across the street, is great for breakfast and lunch. Bukowski Tavern, across Dalton, is a friendly spot for a beer. Very convenient
Séjour de 4 nuits en mai 2024

10/10 Excellent

Albrecht, Rainier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 15 mai 2024
Dear Albrecht, Knowing you enjoyed every aspect of your stay at Sheraton Boston Hotel is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Sincerely, Sheraton Boston Hotel Leadership Team

6/10 Satisfaisant

Abigail

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 15 mai 2024
Dear Abigail, Your stay with us is appreciated, along with your taking the time to leave your rating. We are here to ensure you have a pleasant visit every time; therefore, we regret not meeting all of your expectations. We would be delighted to have you return so you can experience the outstanding hospitality we are known for and that you deserve.Sincerely, Sheraton Boston Hotel Leadership Team

8/10 Bien

Meredith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and convenient. I will stay again.
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 14 mai 2024
Dear Meredith, Thank you for the nice rating of the Sheraton Boston Hotel. We are delighted you enjoyed your overall visit and loved our prime location in the thriving neighborhood of Back Bay as well as our well-kept accommodations. It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit.Sincerely,Sheraton Boston Hotel Leadership Team

4/10 Médiocre

Donna

If you have a room where the tub is all scuffed up and the bed is butted up a wall so only one person can get in and out of the bed comfortably shut that room down and don't make it available to the public!!! Your prices are way too expensive to use those types of rooms. You should be ashamed!!!
Séjour de 3 nuits en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 13 mai 2024
Dear Donna, Thank you for your candid review. Your feedback is invaluable to us as we continuously strive to improve. Our goal is to ensure every guest has a comfortable and memorable visit and leaves with a lasting impression; therefore, we sincerely apologize for the shortcomings that marred your experience and deeply regret your disappointment in our accommodations. However, we are pleased to share that we are currently undergoing renovations in our restaurant, lobby, and guest rooms, which are aimed at elevating your future stays to a whole new level. We are confident that these transformations will offer a modern ambiance and cater perfectly to your needs upon completion. We appreciate your patience and hope to welcome you back to witness the improvements firsthand. Sincerely, Sheraton Boston Hotel Leadership Team

8/10 Bien

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was tiny but clean and convenient to Fenway.
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 13 mai 2024
Dear Heather, Thank you for your kind review. We are glad you had an overall pleasant stay at Sheraton Boston Hotel and enjoyed our well-kept accommodations. Having Fenway Park nearby is definitely a perk, and we are pleased that our location worked well for your visit. Thank you again for being our guest. We truly appreciate your business and look forward to welcoming you back soon.Sincerely, Sheraton Boston Hotel Leadership Team

10/10 Excellent

Kyle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Está súper ubicada, bien pero viejo en el interior
Séjour de 5 nuits en avril 2024

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 9 mai 2024
Dear Lisa, Thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to having the pleasure of hosting you again soon at Sheraton Boston Hotel.Sincerely, Sheraton Boston Hotel Leadership Team

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the accessibility to the Prudential Center and the vast open spaces. The beautiful view during the day and at night from a high floor, and the heated swimming pool were a huge plus. Overall, we had a wonderful stay at the Sheraton in Back Bay. We would do it again in a heart-beat.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Leadership Team le 6 mai 2024
Dear Robert, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Sheraton Boston Hotel Leadership Team

8/10 Bien

Michael

Séjour de 4 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 25 mai 2024
Dear Michael, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at the Sheraton Boston Hotel; we hope to see you again soon. Sincerely,Sheraton Boston Hotel Leadership Team

10/10 Excellent

Jonah

Séjour de 2 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 24 mai 2024
Dear Jonah, We are thrilled you had an excellent stay at the Sheraton Boston Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Sheraton Boston Hotel Leadership Team

8/10 Bien

Jose

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
the room very nice. The hotel lacks a restaurant inside the hotel.
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 4 mai 2024
Dear Jose, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we regret the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will stay with us again whenever you return to the area.Sincerely,Sheraton Boston Hotel Leadership Team

10/10 Excellent

Cynthia

Séjour de 1 nuit en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 4 mai 2024
Dear Cynthia, Thank you for choosing Sheraton Boston Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Sheraton Boston Hotel Leadership Team

8/10 Bien

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The price of parrking is too much.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Yumiko

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 2 mai 2024
Dear Yumiko, Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you once more for your feedback, and we look forward to seeing you again on your next visit to Boston.Sincerely, Sheraton Boston Hotel Leadership Team

6/10 Satisfaisant

MIchael

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 2 mai 2024
Dear MIchael, Thank you for taking the time to leave your rating. We take pride in providing exceptional service; however, we regret if we did not meet these expectations during your stay. We look forward to another opportunity to provide you with a much-improved visit. Thank you again, and safe travels.Sincerely, Sheraton Boston Hotel Leadership Team

8/10 Bien

Brian

Séjour de 2 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 20 mai 2024
Dear Brian, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton Boston Hotel. We look forward to welcoming you back on your next visit!Sincerely,Sheraton Boston Hotel Leadership Team

10/10 Excellent

Cheri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had an enjoyable stay. Front desk was super friendly. Would stay again.
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team   le 30 avr. 2024
Dear Cheri, On behalf of our team at Sheraton Boston Hotel, we express our gratitude for your stellar review. We are pleased to hear that you had an enjoyable stay with us. Our front desk team takes great pride in providing exceptional service, and we are delighted that their thoughtful hospitality enhanced your experience. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again.Sincerely, Sheraton Boston Hotel Leadership Team

10/10 Excellent

Martin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk associate was super friendly and helpful!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 1 mai 2024
Dear Kevin, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Boston Hotel; we hope to see you again soon. Sincerely,Sheraton Boston Hotel Leadership Team