Avis
8,4
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille, Voyage avec des animaux de compagnie
1 janv. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Alicia Bianco le 9 janv. 2024
Dear Chantal, Thank you for choosing the Sheraton Boston Hotel during your visit to our city! We are delighted you could reap the benefits of our prime location. We appreciate you sharing how much you enjoyed your stay and look forward to your next visit.Sincerely,Alicia Bianco
8/10 Bien
Alexandre
8 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexandre
Séjour de 3 nuits en juillet 2023
Réponse de Alicia Bianco le 27 sept. 2023
Dear Alexandre, Thank you for taking the time to rate the Sheraton Boston Hotel. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Sincerely,Alicia Bianco
8/10 Bien
Guy
25 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guy
Séjour de 3 nuits en août 2022
Réponse de Alicia Bianco le 23 déc. 2022
Dear Guy, Thank you for rating your experience at Sheraton Boston Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Sincerely,Alicia Bianco
10/10 Excellent
marc
Voyage en couple
7 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
marc
Séjour de 2 nuits en août 2022
10/10 Excellent
Eric
Voyage en famille, Voyage en groupe
1 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en juillet 2022
10/10 Excellent
Gino
30 juil. 2022
Gino
Séjour de 1 nuit en juillet 2022
8/10 Bien
DANIEL
29 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DANIEL
Séjour de 1 nuit en juillet 2022
8/10 Bien
Luc
Voyage en famille
25 juil. 2022
Les points forts : Propreté, personnel et service, équipements
Luc
Séjour de 2 nuits en juillet 2022
2/10 Horrible
Luc
Voyage en groupe
24 juil. 2022
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Luc
Séjour de 2 nuits en juillet 2022
10/10 Excellent
Paul
Voyage en groupe
11 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 3 nuits en juin 2022
10/10 Excellent
Melissa
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melissa
Séjour de 5 nuits en mai 2024
10/10 Excellent
nongnooch
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nongnooch
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 27 mai 2024
Dear Nongnooch, Thank you for taking the time to leave your kind review and rating. It brings us great joy to know that you thoroughly enjoyed your stay at the Sheraton Boston Hotel. We are delighted we exceeded your expectations with our seamless check-in service and complimentary upgrade. It was our pleasure accommodating you, and we look forward to welcoming you again soon. Sincerely, Sheraton Boston Hotel Leadership Team
8/10 Bien
Rosalinda
Voyage en groupe
27 mai 2024
Les points forts : Personnel et service et équipements
Rosalinda
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Michael, Levittown
26 mai 2024
Les points faibles : Propreté et personnel et service
Michael
Séjour de 2 nuits en mai 2024
10/10 Excellent
Mark A.
26 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Mark A.
Séjour de 1 nuit en mai 2024
10/10 Excellent
Andrea B
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea B
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Nicholas
25 mai 2024
Les points forts : Personnel et service
Nicholas
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 27 mai 2024
Dear Nicholas, Thank you for choosing to stay at our hotel and for your rating. We are here to ensure you have a pleasant visit every time; therefore, we regret not meeting all of your expectations. We would be delighted to have you return so you can experience the outstanding hospitality we are known for and that you deserve. Sincerely, Sheraton Boston Hotel Leadership Team
2/10 Horrible
Walter, Napoli
25 mai 2024
Les points forts : Propreté
Walter
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 26 mai 2024
Dear Walter, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Sheraton Boston Hotel Leadership Team
10/10 Excellent
Andrea
Voyage en famille, Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 2 nuits en avril 2024
10/10 Excellent
Lucy
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucy
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 23 mai 2024
Dear Lucy, Thank you for the review of the Sheraton Boston Hotel. We are delighted you enjoyed your stay. We hope to see you again on your next visit to the area.Sincerely,Sheraton Boston Hotel Leadership Team
10/10 Excellent
Jesse
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jesse
Séjour de 1 nuit en mai 2024
10/10 Excellent
Joseph, Cumming
Voyage d’affaires
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 3 nuits en mars 2024
Réponse de Sheraton Boston Hotel Leadership Team le 22 mai 2024
Dear Joseph, Thank you for the generous rating of the Sheraton Boston Hotel. We are delighted you enjoyed everything about your visit, including our well-kept property and our direct connection to the Prudential Center was to your convenience. It was a pleasure accommodating you and, we look forward to welcoming you back to see us soon!Sincerely,Sheraton Boston Hotel Leadership Team
10/10 Excellent
rosa, New York
Voyage d’affaires, Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
rosa
Séjour de 1 nuit en mai 2024
10/10 Excellent
Lucia
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lucia
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jose
19 mai 2024
Jose
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 20 mai 2024
Dear Jose, We are thrilled you had an excellent stay at the Sheraton Boston Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Sheraton Boston Hotel Leadership Team
10/10 Excellent
Gary
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en mai 2024
10/10 Excellent
Dian
13 mai 2024
Les points forts : Propreté et personnel et service
Dian
Séjour de 5 nuits en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 15 mai 2024
Dear Dian, Thank you for taking the time to leave your kind review and rating. It brings us great joy to know that you thoroughly enjoyed your stay at Sheraton Boston Hotel. We are glad that our location was the highlight of your visit and served as the perfect base for everything you planned to see and do while here. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely, Sheraton Boston Hotel Leadership Team
10/10 Excellent
Chenge
13 mai 2024
Chenge
Séjour de 3 nuits en mai 2024
10/10 Excellent
Marion
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marion
Séjour de 4 nuits en mai 2024
10/10 Excellent
Albrecht, Rainier
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Albrecht
Séjour de 2 nuits en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 15 mai 2024
Dear Albrecht, Knowing you enjoyed every aspect of your stay at Sheraton Boston Hotel is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Sincerely, Sheraton Boston Hotel Leadership Team
6/10 Satisfaisant
Abigail
13 mai 2024
Les points forts : Propreté et personnel et service
Abigail
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 15 mai 2024
Dear Abigail, Your stay with us is appreciated, along with your taking the time to leave your rating. We are here to ensure you have a pleasant visit every time; therefore, we regret not meeting all of your expectations. We would be delighted to have you return so you can experience the outstanding hospitality we are known for and that you deserve.Sincerely, Sheraton Boston Hotel Leadership Team
8/10 Bien
Meredith
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Meredith
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 14 mai 2024
Dear Meredith, Thank you for the nice rating of the Sheraton Boston Hotel. We are delighted you enjoyed your overall visit and loved our prime location in the thriving neighborhood of Back Bay as well as our well-kept accommodations. It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit.Sincerely,Sheraton Boston Hotel Leadership Team
4/10 Médiocre
Donna
12 mai 2024
Donna
Séjour de 3 nuits en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 13 mai 2024
Dear Donna, Thank you for your candid review. Your feedback is invaluable to us as we continuously strive to improve. Our goal is to ensure every guest has a comfortable and memorable visit and leaves with a lasting impression; therefore, we sincerely apologize for the shortcomings that marred your experience and deeply regret your disappointment in our accommodations. However, we are pleased to share that we are currently undergoing renovations in our restaurant, lobby, and guest rooms, which are aimed at elevating your future stays to a whole new level. We are confident that these transformations will offer a modern ambiance and cater perfectly to your needs upon completion. We appreciate your patience and hope to welcome you back to witness the improvements firsthand. Sincerely, Sheraton Boston Hotel Leadership Team
8/10 Bien
Heather
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Boston Hotel Leadership Team le 13 mai 2024
Dear Heather, Thank you for your kind review. We are glad you had an overall pleasant stay at Sheraton Boston Hotel and enjoyed our well-kept accommodations. Having Fenway Park nearby is definitely a perk, and we are pleased that our location worked well for your visit. Thank you again for being our guest. We truly appreciate your business and look forward to welcoming you back soon.Sincerely, Sheraton Boston Hotel Leadership Team
10/10 Excellent
Kyle
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kyle
Séjour de 4 nuits en mai 2024
10/10 Excellent
maria
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements
maria
Séjour de 5 nuits en avril 2024
10/10 Excellent
Lisa
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 5 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 9 mai 2024
Dear Lisa, Thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to having the pleasure of hosting you again soon at Sheraton Boston Hotel.Sincerely, Sheraton Boston Hotel Leadership Team
10/10 Excellent
Scott
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Robert
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 6 nuits en avril 2024
Réponse de Leadership Team le 6 mai 2024
Dear Robert, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Sheraton Boston Hotel Leadership Team
8/10 Bien
Michael
4 mai 2024
Michael
Séjour de 4 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 25 mai 2024
Dear Michael, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at the Sheraton Boston Hotel; we hope to see you again soon. Sincerely,Sheraton Boston Hotel Leadership Team
10/10 Excellent
Jonah
4 mai 2024
Jonah
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 24 mai 2024
Dear Jonah, We are thrilled you had an excellent stay at the Sheraton Boston Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Sheraton Boston Hotel Leadership Team
8/10 Bien
Jose
Voyage en famille
3 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Jose
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 4 mai 2024
Dear Jose, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we regret the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will stay with us again whenever you return to the area.Sincerely,Sheraton Boston Hotel Leadership Team
10/10 Excellent
Cynthia
2 mai 2024
Cynthia
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 4 mai 2024
Dear Cynthia, Thank you for choosing Sheraton Boston Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Sheraton Boston Hotel Leadership Team
8/10 Bien
William
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 3 nuits en avril 2024
6/10 Satisfaisant
Yumiko
1 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Yumiko
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 2 mai 2024
Dear Yumiko, Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you once more for your feedback, and we look forward to seeing you again on your next visit to Boston.Sincerely, Sheraton Boston Hotel Leadership Team
6/10 Satisfaisant
MIchael
30 avr. 2024
Les points forts : Propreté et personnel et service
MIchael
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 2 mai 2024
Dear MIchael, Thank you for taking the time to leave your rating. We take pride in providing exceptional service; however, we regret if we did not meet these expectations during your stay. We look forward to another opportunity to provide you with a much-improved visit. Thank you again, and safe travels.Sincerely, Sheraton Boston Hotel Leadership Team
8/10 Bien
Brian
29 avr. 2024
Brian
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 20 mai 2024
Dear Brian, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton Boston Hotel. We look forward to welcoming you back on your next visit!Sincerely,Sheraton Boston Hotel Leadership Team
10/10 Excellent
Cheri
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheri
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 30 avr. 2024
Dear Cheri, On behalf of our team at Sheraton Boston Hotel, we express our gratitude for your stellar review. We are pleased to hear that you had an enjoyable stay with us. Our front desk team takes great pride in providing exceptional service, and we are delighted that their thoughtful hospitality enhanced your experience. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again.Sincerely, Sheraton Boston Hotel Leadership Team
10/10 Excellent
Martin
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 1 nuit en avril 2024
10/10 Excellent
Kevin
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Boston Hotel Leadership Team le 1 mai 2024
Dear Kevin, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Boston Hotel; we hope to see you again soon. Sincerely,Sheraton Boston Hotel Leadership Team