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Avis sur Hyatt Regency Boston/Cambridge

4 out of 5
Hyatt Regency Boston/Cambridge
575 Memorial Drive, Cambridge, MA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 701 avis sur 1089." "
Note des voyageurs de 8 (Bien), d’après 213 avis sur 1089." "
Note des voyageurs de 6 (Satisfaisant), d’après 91 avis sur 1089." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 1089." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1089." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Damien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Zeek le 21 déc. 2023
Glad you enjoyed your stay with us! We appreciate your feedback.

8/10 Bien

Damien

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is very nice and personnel extremely kind and helpful. My only minor complaint is that breakfast, which used to be great is now sub standard.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 15 déc. 2023
Dear Damien,We always appreciate hearing from our guests. It's great to know that our friendly staff made you feel welcome. Thank you for your feedback about breakfast. We'll keep your comments in mind, and we hope to see you again soon.

6/10 Satisfaisant

Antoine

Séjour de 1 nuit en septembre 2023
Réponse de Ricardo le 1 oct. 2023
Sorry you did not have a perfect stay, can you elaborate on how we could improve?

10/10 Excellent

Marc

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice view little walk from the stadium Few restaurants walking distance
Séjour de 1 nuit en septembre 2023
Réponse de Zeek le 12 sept. 2023
Glad you enjoyed your stay with us! We appreciate your feedback.

8/10 Bien

Chantal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le balcon était très grand et apprécié
Séjour de 1 nuit en août 2023
Réponse de Zeek le 14 août 2023
Glad you enjoyed your stay with us! We appreciate your feedback.

8/10 Bien

steve

Séjour de 1 nuit en août 2023
Réponse de Zeek le 6 sept. 2023
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excellent

Réjean

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Très belle Chambre et propre ,Tranquillité, bien situé pour marcher vers le Fenway Park et l’Université d’Harvard(30 minutes de marche les 2).Déjeuner du Restaurant de l’hôtel très ordinaire et vraiment chère , Stationnement à 45$ trop chère ,
Séjour de 1 nuit en août 2023
Réponse de Zeek le 9 août 2023
Glad you enjoyed your stay! We appreciate your feedback.

10/10 Excellent

Sylvain

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Zeek le 9 août 2023
Glad you enjoyed your stay! We appreciate your feedback.

10/10 Excellent

Jeremie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bon rapport qualitè / prix.
Réponse de Zeek le 4 juil. 2023
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excellent

Stephane

Séjour de 1 nuit en août 2022
Réponse de Zeek le 12 août 2022
Glad you enjoyed your stay! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

myriam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Proximite du Fenway park. Le restaurant déjeuner a peu de choix
Séjour de 2 nuits en juillet 2022
Réponse de General Manager le 14 juil. 2022
Dear Myriam, It's delightful to know that our prime location impressed you at Hyatt Regency Boston / Cambridge and we trust that everything else met your expectations. We hope to see you again in the future.

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff. Clean facilities. Close to city
Séjour de 2 nuits en mai 2024

10/10 Excellent

Skyler

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great time
Séjour de 1 nuit en mai 2024

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en mai 2024

10/10 Excellent

Joan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property, good prices and awesome staff!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Greetings!Thank you for staying with us at Hyatt Regency Boston/Cambridge and for your perfect review! We are pleased our hotel's excellent value and fantastic service exceeded your expectations. Again, thank you for visiting, and we look forward to seeing you the next time you are in the area for another terrific stay!

2/10 Horrible

Komi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Emmy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pretty campus. Tucked away
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Thanks, Emmy, for your great feedback! We're glad you enjoyed our beautiful, tucked-away campus. We look forward to welcoming you back to Hyatt Regency Boston / Cambridge soon for another great experience!

10/10 Excellent

Alejandro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel cómodo, instalaciones buenas. Muy recomendable si vienes a Harvard o MIT. Si regreso si tengo que estar por la zona de cambdrige
Séjour de 6 nuits en mai 2024
Réponse de General Manager le 27 mai 2024
Hi there!Thank you for your kind review and thoughtful recommendation. We're thrilled you were comfortable during your stay! It was a pleasure having you here, and we'd be delighted to welcome you back anytime.

10/10 Excellent

Sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great stay! All staff were very friendly and pleasant which makes a huge difference.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Sabrina,Thank you for taking the time to leave us a review. Our team is delighted you received excellent service and enjoyed your stay with us. We take pride in providing an excellent experience and we appreciate your feedback. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable time!

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was so accommodating and friendly. The rooms were immaculate and the dining was superb.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Hello Catherine,Thank you for sharing your delightful five-star review. We are thrilled you were impressed with everything from our amazing staff and delicious dining options to our spotless accommodations. We look forward to welcoming you back to Hyatt Regency Boston / Cambridge for many more memorable visits.

2/10 Horrible

Jennifer

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I was woken up by noise in the adjoining room through out my stay at all hours of the night/early morning 😡😡
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Jennifer,Thank you for sharing your experience. We're deeply concerned to hear about the noise disturbances you faced. Your comfort is important to us, and we'll address this issue to ensure a quieter environment for future stays. We hope to have the opportunity to provide you with a more restful experience on your next visit.

8/10 Bien

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

8/10 Bien

Les

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it’s a very nice place to stay for visiting Boston and its surrounding areas. The staff were helpful and friendly. The only problem we had was the electrical outlets. We brought an electric kettle to boil water, as we would do when we stayed in a hotel. The electrical outlets in the room couldn’t handle it. Using it caused the electric breaker tripping. We had to call the front desk multiple times to reset the breaker.
Séjour de 6 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Les,Thank you for choosing Hyatt Regency Boston/Cambridge. We're delighted you enjoyed your stay and found our team helpful and friendly. However, we're sorry to hear about the issue with the electrical outlets and will look into addressing this to prevent future occurrences. We appreciate your understanding and can't wait to welcome you back for a seamless experience.

10/10 Excellent

Elaine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Beautiful hotel. Restaurant not great.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Elaine,We always appreciate hearing from our guests, and we're glad our lovely property impressed you. Thank you for your feedback about the on-site dining. We will take your comments into consideration as we continuously strive to make improvements for our great guests. It was a pleasure having you here at Hyatt Regency Boston / Cambridge, and we hope to welcome you back in the future.

10/10 Excellent

Martha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay with fantastic location. The staff were incredibly helpful. The Only thing is our room only had one face cloth and no robes. Also the room smelled like feet, stinky feet.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Martha,Thank you for your review. We appreciate your kind words about our fabulous location and hospitable team. However, please accept our apologies that the room was not adequately stocked for your arrival and for any odor with your provided accommodations. Rest assured, we'll look into these issues promptly to ensure everything is as it should be. All of your comments are important to us and will be shared with the team so we can prevent any missteps going forward. It was truly our pleasure having you here, we'd be delighted to welcome you back.

10/10 Excellent

Irene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hyatt Recency in Cambridge is beautiful. The Charles River is right across the street and there is a nice walking path along the river. What I didn't like was you need to download an app to your phone to operate the TV as the TV remote does not work.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Irene,Thank you so much for staying with us at Hyatt Regency Boston/Cambridge. Our goal is to provide every guest with a wonderful experience, so we're thrilled you had a great stay with us overall. It's terrific to read you were able to take advantage of our convenient location. However, we apologize for any inconvenience you encountered in your room. Your comments will be shared with our team and taken into consideration for potential improvements. Hopefully, this didn't detract too much from your stay. The pleasure was all ours, and we hope you'll visit us again soon.

8/10 Bien

Majdolene

Les points forts : Propreté
Séjour de 3 nuits en mai 2024

10/10 Excellent

Majdolene

Les points forts : Propreté et personnel et service
Mainly liked the location and the staff
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Majdolene,Thank you for spotlighting our central location and friendly staff. We cannot wait to welcome you back to Hyatt Regency Boston / Cambridge for another fantastic experience. Until then, we wish you well.

10/10 Excellent

NAEUN

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Greetings!We're thrilled to hear you had a great stay at Hyatt Regency Boston / Cambridge! Your satisfaction is our priority, and we can't wait to welcome you back for another wonderful experience at our hotel.

6/10 Satisfaisant

Cristina, Waldwick

The room was small,
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Cristina,Thank you for sharing your thoughts with us. We appreciate your feedback and understand your concern about the size of your room. Our team is committed to ensuring every guest has a comfortable stay, and we look forward to welcoming you back for another visit.

10/10 Excellent

Justin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Easy to reach as it is right off of the highway. Accommodations were cozy (although bring your own pillow). My favorite part was the accessible features—which worked well with traveling with an infant. Wide hallways and bathroom. Tub was easy to wash the baby, keycard can be programmed to open the automatic door so it’s easy for you to bring the stroller in. Lastly, a large area to house the pack and play. My only complaint was the restaurant staff in the morning. They were rude, lacked accommodations and were overall unprepared for the day. It was a clear departure from the evening crew who were all excellent.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Justin,Thank you for choosing Hyatt Regency Boston/Cambridge. We're pleased to hear that our accessible features, wide hallways, and spacious accommodations made your stay comfortable, especially while traveling with an infant. However, we regret to learn about the morning restaurant team's performance, which is certainly not reflective of our standards. Your feedback will be addressed to ensure consistent quality. We appreciate your kind words about our evening crew and look forward to welcoming you back for an even better stay.

10/10 Excellent

Haley

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great convenience! Clean!!!!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Hi there!Thank you for choosing Hyatt Regency Boston/Cambridge and highlighting our dedication to cleanliness, comfort, and convenience. We're delighted we provided you with a five-star experience, and we hope to welcome you back soon.

10/10 Excellent

Luis Bustamante

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and tidy would use again
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Paul,Thank you for choosing Hyatt Regency Boston / Cambridge! We're glad our attention to cleanliness impressed you, and we look forward to seeing you again the next time you're in the area.

10/10 Excellent

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was not used to the room set up but i was very satisfied with my stay
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Greetings!We're glad you enjoyed your stay with us, and the unique charm of our accommodations. We hope to welcome you back soon to Hyatt Regency Boston/Cambridge for another chance to explore our historical and bustling city.

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to BU and other colleges and easy to get to other locations to visit. Newly remodeled!
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Sarah,Thank you for choosing Hyatt Regency Boston/Cambridge. We appreciate you highlighting our central location to many nearby colleges and universities, as well as our recent upgrades, made to ensure all guests have a comfortable stay. We hope to see you again soon.

10/10 Excellent

MATTHEW

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff excellent from front desk to bartenders to food servers to maid service. Comfortable clean bathroom and room. Luxuries towels. The most comfortable bed and pillows ever. Restaurant breakfast lunch and dinner excellent food.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Hi there Carol!Thank you for your recent stay with us at Hyatt Regency Boston / Cambridge. It sounds like we were able to provide you with the quality stay you expect and deserve. We are thankful for your feedback and hope we see you on your next visit to the area.

8/10 Bien

Margaret M., Arvada

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I wish I had known about the shuttle service, I received a charge of $88 after checkout but was expecting $20 so I will need to call to find out what these charges are from
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Dear Margaret,Thank you for choosing to stay with us at Hyatt Regency Boston / Cambridge. While we're glad to receive the high rating, we're disappointed to learn there were aspects where we fell short of expectations. We offer our sincere apologies for any confusion there might have been with your final bill. Please don't hesitate to reach back out, and we would be happy to go over that with you. Hopefully, you were still able to enjoy your overall experience. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Anshu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean comfortable friendly staff
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Dear Anshu,Our goal is to provide a comfortable and welcoming environment, and we're thrilled you felt that during your stay. We look forward to your next visit to Hyatt Regency Boston/Cambridge and are ready to make it just as enjoyable!

6/10 Satisfaisant

Brent

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Staff in my opinion were snobby and rude..
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Brent,Thank you for taking the time to share your feedback with us. We are truly sorry for any perceived rudeness from our staff. We strive to provide our guests with nothing but the best service. Therefore, we will relay your comments to our team to ensure that we are meeting our high standards of hospitality going forward. Should you return to the area, we hope you'll give us another chance to provide you with the exceptional stay that we can deliver and that you truly deserve.

10/10 Excellent

ann-caroline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and spacious room
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Thanks, Ann-Caroline, for the perfect rating and for sharing what you enjoyed the most about your stay. Our housekeeping team will be pleased their efforts were highlighted in your review. It was a pleasure welcoming you to Hyatt Regency Boston / Cambridge. Come back anytime!

6/10 Satisfaisant

Tyler

Séjour de 2 nuits en avril 2024

10/10 Excellent

Kayla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jianzhong

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very good service and amenities
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Hello,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our excellent service and fantastic amenities hit the mark for you. It was a pleasure having you here, and we hope you return soon!

4/10 Médiocre

Samantha, Southwest harbor

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en avril 2024

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location in Cambridge.
Séjour de 4 nuits en avril 2024