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Avis sur Doubletree By Hilton Boston Logan Airport Chelsea

4 out of 5
Doubletree By Hilton Boston Logan Airport Chelsea
201 Everett Ave, Chelsea, MA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 568 avis sur 1104." "
Note des voyageurs de 8 (Bien), d’après 265 avis sur 1104." "
Note des voyageurs de 6 (Satisfaisant), d’après 126 avis sur 1104." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 1104." "
Note des voyageurs de 2 (Horrible), d’après 75 avis sur 1104." "

9,0/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Kéven

Séjour de 1 nuit en décembre 2023
Réponse de Hotelmgmt le 16 janv. 2024
Thank you, Kéven, for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

8/10 Bien

Franck

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle hôtel Il devrait juste nettoyer les chambres chaque jour ,il faut le demander. Améliorer le petit déjeuner. Pas top Attention de demander les chambres du côté parking Car l’autre côté , très bruyant avec le passage du train . Dommage Chambre spacieuse
Séjour de 4 nuits en septembre 2023
Réponse de Hotelmgmt le 8 sept. 2023
Franck, thank you for staying with us at DoubleTree by Hilton Boston Logan Airport Chelsea. We are delighted you were pleased with our spacious accommodations. We appreciate your feedback and hope to have another opportunity to welcome you back again!

4/10 Médiocre

Mourad

Les points forts : Propreté
Les points faibles : Confort de la chambre
Très bruyant. Trains, métro
Séjour de 3 nuits en août 2023
Réponse de HotelMgmt le 30 août 2023
Thank you for choosing our property and rating your stay. It is our hope you will give us another chance to welcome you, as we wish to change your impression of us, Mourad.

10/10 Excellent

Dorota

Séjour de 1 nuit en août 2023
Réponse de Hotelmgmt le 19 août 2023
Your perfect score has brightened our day, thank you! Come back soon, Dorota!

8/10 Bien

Philippe

Séjour de 1 nuit en août 2023
Réponse de HotelMgmt le 30 août 2023
Thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area, Philippe!

8/10 Bien

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service de navette: décevant
Une nuitée avant de prendre l’avion hôtel et hôte WoW, mais Nous avons laissé la voiture à cette endroit pour notre séjour à l’extérieur du pays. Mauvaise idée, trop loin, il y a 3 hôtels du même nom à Boston, l’autobus qui devait nous conduire gratuitement n’est pas en fonction entre minuit et 5h du matin et à notre arrivée, elle n’est pas passée! 76$ de taxi
Séjour de 1 nuit en janvier 2023
Réponse de Hotelmgmt le 14 janv. 2023
Thank you for staying with us at the DoubleTree by Hilton Boston Logan Airport Chelsea, Julie, and for rating us so highly! We regret that the shuttle fell short of what you expected. Hopefully, we’ll have a second chance to make an even better impression in the future!

6/10 Satisfaisant

Karim

Voyage en famille
Les points forts : Propreté
Les points faibles : Confort de la chambre
très moyen le stationnement trop cher
chambre mal isolée, bruit extérieur et tôt le matin au départ des clients en plus un courant d'air froid rentre en dessous du climatiseur.
Séjour de 2 nuits en décembre 2022
Réponse de Hotelmgmt le 4 janv. 2023
We regret that your visit wasn't as restful as we would have hoped, Karim. Your feedback is helpful, as complete satisfaction is always our goal. Please allow us a second chance to make a better impression.

10/10 Excellent

Silvia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Hotelmgmt le 26 déc. 2022
Thank you for your rating, Silvia! We enjoyed offering a five-star experience and we hope to do it again soon.

10/10 Excellent

Birgitta

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super!
Séjour de 1 nuit en décembre 2022
Réponse de Hotelmgmt le 22 déc. 2022
Thank you, Birgitta! We can’t wait to welcome you back for another five-star stay at Doubletree by Hilton Boston Logan Airport Chelsea!

8/10 Bien

Francine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
chambre prête à l'arrivée. Déjeuner correct mais sans plus,
Séjour de 3 nuits en octobre 2022
Réponse de Hotelmgmt le 26 oct. 2022
Thank you for choosing the DoubleTree by Hilton Boston Logan Airport Chelsea for your recent stay, Francine! We're so happy to receive your four-star rating. Please think of us when traveling again to the Chelsea area!

10/10 Excellent

Richard

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le transport direct au métro très apprécié
Séjour de 2 nuits en septembre 2022
Réponse de HotelMgmt le 23 sept. 2022
We're so glad that your stay earned us your top score, Richard! Thank you for allowing us to welcome you to the DoubleTree by Hilton Boston Logan Airport Chelsea. We hope you'll think of us when planning your next visit to Chelsea!

10/10 Excellent

Hubert

Séjour de 1 nuit en septembre 2022
Réponse de Hotelmgmt le 6 sept. 2022
Thank you for your five-star rating, Hubert! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Alannah

Séjour de 2 nuits en juillet 2022
Réponse de Hotelmgmt le 20 juil. 2022
Thank you for gifting us with your top score, Alannah! Until next time!

10/10 Excellent

Gabriel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, propre et bien tenu.
Séjour de 2 nuits en mai 2022
Réponse de Hotelmgmt le 7 mai 2022
We're thrilled that our clean, carefully-maintained property left such a positive impression on you, Gabriel! It was a pleasure to welcome you to DoubleTree by Hilton Boston Logan Airport Chelsea and we hope it won't be long before we see you back through our doors!

10/10 Excellent

John A

Les points forts : Infrastructures et conditions de l’hébergement
Very clean and friendly staff!!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I used to live close by to this hotel so it was a great location for my visit to see friends. The room was very large and bright. Good A/C throughout and great front desk staff.
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 25 mai 2024
Richard, thank you for your feedback. We are glad you enjoyed our convenient location, large and bright room, good A/C, and great front desk team. We look forward to welcoming you back for another great stay at DoubleTree by Hilton Boston Logan Airport Chelsea!

10/10 Excellent

danny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recommend this place .
Séjour de 2 nuits en mars 2024
Réponse de Hotelmgmt le 25 mai 2024
Danny, thank you for your high recommendation of DoubleTree by Hilton Boston Logan Airport Chelsea. We are delighted you enjoyed your stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back again!

10/10 Excellent

Jorge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 23 mai 2024
Jorge, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are delighted you had an outstanding stay and were pleased with our convenient location. The pleasure would be ours to welcome you back again!

10/10 Excellent

Jaime

Les points forts : Infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Jaime, thank you for your high recommendation of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you enjoyed your stay and were pleased with our accommodations. We hope to have another opportunity to welcome you back again soon!

8/10 Bien

Maria

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff, hotel is walking distance from train station, Starbucks, super market, DD and other restaurants Room was big and comfortable and you get a cookie during check-in :)
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 18 mai 2024
Maria, thank you for your positive review. We are glad you enjoyed our convenient location, spacious room, and friendly team. The check-in cookie is a favorite! We look forward to welcoming you back for another comfortable stay at DoubleTree by Hilton Boston Logan Airport Chelsea.

8/10 Bien

Kathleen

Exactly right for what I needed. Clean and updated and close to the airport.
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 18 mai 2024
Kathleen, thank you for your review. We are pleased to hear our clean, updated rooms and convenient airport location met your needs. We at DoubleTree by Hilton Boston Logan Airport Chelsea look forward to welcoming you back for another great stay.

8/10 Bien

Marisabel, Chelsea

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
The first room I got was a non smoking but as soon you opened the door could smell how bad it was. The front desk changed me to another room with no problem. The comforter needed to be changed had some stains not sure exactly what it was. Elevator need to be upgraded is a little slow. Overall was a nice experience.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 15 mai 2024
Marisabel, thank you for your review. We apologize for the initial issues with your room, but we are glad our front desk quickly resolved them. We appreciate your feedback on the comforter and elevator, which we will address. We are pleased that overall, you had a nice experience, and we look forward to welcoming you back for an even better stay.

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and i highly recommend it. Will definitely stay there again. The only negative part was we got charged $25 to leave our car in their lot and were not told about it at check in
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Robert, we appreciate your recommendation, and thank you for sharing it! We do regret if you were not aware of our parking fees and hope any disappointments were minimal. It will be a pleasure to welcome you back again.

8/10 Bien

Meghan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great heated indoor pool.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Our heated indoor pool is perfect for relaxing and we are happy you had time to enjoy it! Thank you Meghan for your review and we look forward to welcoming you back again.

6/10 Satisfaisant

Dorocasi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Didn’t like how they didn’t have free parking space .
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 11 mai 2024
Thank you for your feedback. We apologize for any inconvenience caused by the parking situation. We appreciate your input as it helps us improve our services. We hope to have the opportunity to welcome you back and better meet your expectations next time.

2/10 Horrible

Steve

Les points forts : Infrastructures et conditions de l’hébergement
Very noisy. Train track goes right past, crummy area with lots of noise
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 10 mai 2024
Steve, thank you for your valuable feedback. We are saddened to hear that your stay did not meet your expectations. Please accept our sincere apology for the noise. We hope that you will reconsider staying with us again, as we are confident that we can provide you a better experience.

8/10 Bien

Alex

perfect stay. recommend to everyone.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 7 mai 2024
Alex, we are delighted to hear that you had a perfect stay at DoubleTree by Hilton Boston Logan Airport Chelsea. Thank you for your positive review. We hope to welcome you back again soon!

10/10 Excellent

Mersibel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Provides airport shuttle to and from the hotel.
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 7 mai 2024
Mersibel, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you enjoyed your stay and were pleased with our airport shuttle service. We hope to have the pleasure of welcoming you back again!

10/10 Excellent

Manuela

Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 21 mai 2024
Your five-star rating truly brightens our day! Please revisit soon, Manuela.

10/10 Excellent

Mathew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 1 mai 2024
Mathew, we are thrilled you loved your stay at DoubleTree by Hilton Boston Logan Airport Chelsea. Thank you for your high recommendation. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Scott, Madison

Séjour de 3 nuits en avril 2024
Réponse de Hotelmgmt le 29 avr. 2024
Thank you for your five-stars, Scott. We look forward to your return and hope it's soon!

8/10 Bien

Max, Vernon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The king room was comfortable and had a good size TV. I recommend this hotel.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 30 avr. 2024
Max, thank you for staying with us! We are glad you enjoyed your visit and found our accommodations comfortable and well equipped. The pleasure would be ours to welcome you back!

10/10 Excellent

Dara

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only issue is space for parking however the staff are well accommodating and somehow make it work!
Séjour de 10 nuits en février 2024
Réponse de HotelMgmt le 26 avr. 2024
Dara, thank you for your excellent review and feedback on parking. We are glad to hear that our team was able to assist effectively. We are continuously working on improving our facilities and services. We look forward to welcoming you back soon for another great experience!

10/10 Excellent

Dara

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here a couple of times for business, once for 2 weeks. Nearby grocery, couple restaurants, Starbucks all walkable. Staff friendly. Thomas in the restaurant provided great service and friendly chat.
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 26 avr. 2024
Dara, thank you for choosing us for your business stays! We are delighted to hear that our location and Thomas's excellent service enhanced your experience. We appreciate your kind words about our team and look forward to welcoming you back soon for another pleasant visit.

10/10 Excellent

Tomislav

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot to visit the surrounding area, fair price
Séjour de 2 nuits en mars 2024
Réponse de HotelMgmt le 24 avr. 2024
Tomislav, thank you for your positive feedback on our location and pricing! We are glad you found our hotel conveniently situated for exploring the area. We look forward to welcoming you back for another great stay.

10/10 Excellent

Brandy, Moultonborough

Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 10 mai 2024
Earning five stars from a cherished guest is the ultimate achievement for us! Thank you, and we can't wait to have you with us again soon, Brandy.

2/10 Horrible

Misha, Staten Island

Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 10 mai 2024
We strive to make each stay a memorable one, so it's disappointing to learn that we missed the mark on this occasion. We hope that you allow us the opportunity to provide you with an improved experience in the future.

10/10 Excellent

JOSEPH, NEW YORK

Just fine
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 18 avr. 2024
Joseph, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you had an enjoyable stay and were pleased with our accommodations. We hope to welcome you back again soon!

10/10 Excellent

Melody

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 11 avr. 2024
Thank you for your five-stars. We look forward to your return and hope it's soon!

10/10 Excellent

Meredith, Springfield

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room and bathroom, pretty close to the airport.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 11 avr. 2024
Meredith, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are thrilled you had an excellent stay and were pleased with our accommodations and convenient location. We hope to have the pleasure of welcoming you back again soon!

8/10 Bien

HUE

Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 29 avr. 2024
It's a treat to know you enjoyed your stay, Hue! Thank you and we hope to welcome you back soon!

10/10 Excellent

paula, WESTON FLORIDA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is clean
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 9 avr. 2024
Paula, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you had an excellent stay and found our accommodations clean. We hope to welcome you back again soon!

10/10 Excellent

Angel

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 9 avr. 2024
Angel, thank you for your high recommendation. We are delighted you enjoyed your stay and found our team welcoming. We hope to see you again soon!

8/10 Bien

Marguerite

Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 27 avr. 2024
Your high rating made us smile, Marguerite, and we look forward to welcoming you back through our doors should your travels return you to our area!

2/10 Horrible

Martha

Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 24 avr. 2024
It's disappointing for us to see your low marks, Martha. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

2/10 Horrible

Jaime

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The hotel is located right next to an Amtrak train station. The train was too loud making it impossible to rest. I left to a different hotel did not stay for my entire reservation. I tried to get a discount but staff were really rude.
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 2 avr. 2024
Jaime, we sincerely apologize for the noise concerns that led you to leave early. Your comfort is important to us, and we deeply regret that we were unable to provide the peaceful stay you expected. Please know that we value your feedback and will explore ways to mitigate this issue for our guests in the future. We're also sorry to hear about your interaction with our staff and can assure you that this doesn't reflect our usual level of service. We hope you'll consider giving us another chance to provide you with the excellent experience you deserve.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotelmgmt le 31 mars 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Jennifer.

10/10 Excellent

Saul, Orlando

Séjour de 1 nuit en mars 2024
Réponse de Hotelmgmt le 31 mars 2024
Thank you for your five-star rating, Saul! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Alexus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotelmgmt le 31 mars 2024
Thank you, Alexus, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

Christiana

Les points forts : Propreté
This hotel is located next to a shopping plaza, fast food and a grocery store. Also the commuter rail to Boston is right there.The concierge are always pleasant. I cant speak for other staff as it was a late check in. The hotel is clean and modern.
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 28 mars 2024
Christiana, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you had an excellent stay and were pleased with our ideal location and clean accommodations. We hope to welcome you back again soon!