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Avis sur Timberline Lodge

3 out of 5
Timberline Lodge
39921 Big Bear Blvd, Big Bear Lake, CA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 109 avis sur 344." "
Note des voyageurs de 8 (Bien), d’après 127 avis sur 344." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 344." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 344." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 344." "

7,2/10

Propreté

8,2/10

Personnel et service

8,2/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Mike, Bora bora

Forêt
Paissible et tranquille ..

8/10 Bien

Emmanuel

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Timberline Crew le 2 avr. 2024
We glad your stay met your expectations. We look forward to seeing you again!

4/10 Médiocre

April

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cozy separated cabins and convenient location. Easy to book last minute. Staff was friendly and communicative. However, the cabin we stayed in was not clean. We have young children that we didn't want sitting or playing on the floor because it looked like it hadn't been vacuumed in months. There were spiderwebs in the windowsills and corners in every room, so we wouldn't choose to stay here again.
Séjour de 2 nuits en février 2024
Réponse de Timberline Crew le 2 avr. 2024
We're sorry to hear your stay wasn't perfect. We will pass on your comments to our staff to be addressed. Thank you for the opportunity, and the feedback.

2/10 Horrible

Wing

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Such a RUDE, DIRTY place
it was really bad overall. They charged me an extra $40 dollars for charging an electronic vehicle without my authorization or letting me know I will be charged, and the cost of charing an electronic vehicle doesn't state anywhere in lodge’s rule. This place is rude, dirty, unfriendly. It was raining & snowing and there is no way i can use Tesla mobile charger, not to mention that, they only have 110v on site. I stopped and went the Tesla Supercharging station on the same day!
Séjour de 1 nuit en février 2024
Réponse de Timberline Crew le 13 févr. 2024
We're sorry you were not satisfied with your stay. Unfortunately we cannot absorb the additional utility cost when a guest charges their vehicle at our property, which is not set up to supply such a service. Nor can we overlook leaving the cabin door cracked open for hours, with a cord running from the room to your car, in extremely bad weather that you acknowledged. Maybe next time ask the property, in advance, so they can provide you with a solution, in this case the address of the nearest, designated, EV charging station.

8/10 Bien

rui

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

RAMON

Voyage en famille
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Cristina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing experience my family love the cabin big and spacious living room kitchen and bedrooms. Very helpful staff
Séjour de 2 nuits en octobre 2023
Réponse de Timberline Lodge le 30 oct. 2023
So glad you enjoyed your trip! We look forward to your next visit!

6/10 Satisfaisant

Debra, Las Vegas

Voyage en famille
Les points forts : Personnel et service et équipements
Cabin was spacious. Property manager lived on-site and he was friendly. Property was a little run down. We found moldy coffee grounds in coffee maker. Beds had blocks holding up the center. No extra blankets. They asked that dirty dishes were washed before checking out but provided no dish rack.
Séjour de 2 nuits en octobre 2023
Réponse de Timberline Lodge le 17 oct. 2023
Hi Debra, we're sorry that your experience was less than expected. We aim to provide an economical family friendly property. We appreciate your feedback for the coffee maker and will share your experience with our cleaning staff, that is unacceptable!We are always happy to provide extra blankets upon request, but unfortunately we no longer provide dish racks, only kitchen towel to lay them on. Our previous racks grew legs, and went on adventures of their own, so that was a decision made in order to keep our costs down for our guest.We do hope that you still enjoyed your time on the mountain!

10/10 Excellent

Natalia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was amazing ☺️.
Séjour de 2 nuits en octobre 2023
Réponse de Timberline Lodge le 16 oct. 2023
Thank you so much Natalia. We are indeed glad you enjoyed your stay, and we look forward to your next visit!

10/10 Excellent

Richard, West Hollywood

Réponse de Timberline Crew le 5 nov. 2023
Thank you so much Richard! Hope to see you again soon!

10/10 Excellent

Margarita

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en janvier 2022
Réponse de Timberline Crew le 8 mars 2022
Thank you so much! Hope to see you again soon!

10/10 Excellent

Adrian

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Super simple for a family getaway. Check in and check out was so easy. Good location. Everything we needed
Séjour de 3 nuits en janvier 2022
Réponse de Timberline Crew le 8 mars 2022
Thank you so much Adrian! We will see you next trip!

8/10 Bien

Kai

Voyage en famille
Les points forts : Propreté et confort de la chambre
Cute Place
Nice place. Room was a little tight for 3 with a dog. We had the 1 br. No items to clean dishes, so bring your own. Water gets REALLY hot.
Séjour de 2 nuits en janvier 2022
Réponse de The Timberline Crew le 25 janv. 2022
Thanks so much Kai. I'll let the crew know your feedback, our sponges are on backorder (along with so much of the world!). Hope to see you again!

10/10 Excellent

Silvia

Voyage en famille
Les points forts : Propreté et confort de la chambre
Excelente lugar
Muy bonito lugar muy grandes las cabañas y limpio todo y la vista es muy bonita excelente lugar súper recomendado .
Séjour de 3 nuits en janvier 2022
Réponse de The Timberline Crew le 12 janv. 2022
Thank you so much Silvia! Our guests happiness is our goal and it's so nice to hear we succeeded! See you next visit!

10/10 Excellent

david

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Timberline Crew le 14 déc. 2021
Thanks so much! Hope to see you next trip!

4/10 Médiocre

Jessica

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I was not given the room I wanted from the web page. I saw pictures of a room with kitchen. paid for reservations.. gave me a different room.. then charged me more money for a room with a kitchen..
Séjour de 3 nuits en août 2021
Réponse de The Timberline Lodge Crew le 10 sept. 2021
Hi Jessica Unfortunately this message isn't showing us what your booking info is, so I'd love to figure out what happened here. All bookings that come through third party booking engines (like your booking) assign the room when it comes to us. If there's some problem with what it's showing and what it's booking we'd love to know that so we can as Orbitz to fix it. Thanks!

10/10 Excellent

Silvia

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 3 nuits en août 2021

10/10 Excellent

Martin

Les points forts : Propreté et confort de la chambre
Great stay
Great staff
Séjour de 1 nuit en août 2021
Réponse de The Timberline Lodge crew le 6 août 2021
Thank you so much! Nothing makes us happier than happy guests! See you next time.

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté et confort de la chambre
Outdated but clean
Séjour de 2 nuits en juillet 2021
Réponse de Timberline Crew le 20 juil. 2021
Thank you so much Jose! We are slowly but surely upgrading Timberline but in the meantime we work very hard to make it a great experience! Hope to see you again!

8/10 Bien

Aaron

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en avril 2021
Réponse de The Timerline Crew le 4 mai 2021
Thanks Aaron! We are so glad you enjoyed your stay and hope to see you next time!

8/10 Bien

Reyna

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en avril 2021
Réponse de The Timberline Crew le 20 avr. 2021
Thank you so much! We will see you next time!

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Old property, but wonderful. Great atmosphere and a prime location for lake activities. And was less than a 5 min drive to the village.
Séjour de 1 nuit en avril 2021
Réponse de The Timberline Crew le 20 avr. 2021
Thank you so much! Hopefully we will see you again!

10/10 Excellent

Jayy, Anaheim

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Definitely will be staying here again, it was really beautiful !
Séjour de 1 nuit en décembre 2020
Réponse de The Timberline Lodge Crew le 15 déc. 2020
Thank you so much! We look forward to having you back!

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en novembre 2020
Réponse de The Timberline Lodge Crew le 15 déc. 2020
Thank you! See you soon!

10/10 Excellent

SOCORRO

Voyage en famille
Les points forts : Propreté et confort de la chambre
Perfect for a last minute stay with the little ones close to everything at a very reasonable price! Would definitely consider again if coming to big bear
Séjour de 1 nuit en novembre 2020
Réponse de The Tinberline Crew le 24 nov. 2020
Thank you so very much! We try to stay affordable so families like yours can visit this wonderful natural environment. So glad you were happy!

10/10 Excellent

Azael

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en octobre 2020
Réponse de The Timberline Crew le 24 nov. 2020
Thank you so very much!

10/10 Excellent

ricardo

Voyage en famille
Les points forts : Propreté et confort de la chambre
Birthday wishes
me ang grandkids and others grandkids had a wonderfull time thanx sam being understanding thanx again
Séjour de 2 nuits en août 2020
Réponse de The Timberline Lodge Crew le 1 sept. 2020
Thanks so much for the great feedback and glad you had a great time!

8/10 Bien

Rosa, Ontario

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
It is a very nice place. The bedding was clearly not clean. I didn’t have any problem because I took my own. But it was not nice to see that the blankets were not clean.
Séjour de 2 nuits en août 2020
Réponse de The Timberline Lodge Crew le 25 août 2020
Thank you for your feedback Rosa. We'd really appreciate it if you could give us a call or give us more details as the ENTIRE bed is turned with every guest. I'm wondering what happened here... Thank you and I'm so sorry you had that experience!

2/10 Horrible

Jae

Voyage en groupe
Les points faibles : Propreté et confort de la chambre
절대가지마세요..... 추천 노우 no,no 너무 지저분하고 파킹랏공간도 불편 주방시설이 있어서 선택했지만 음식해먹을 생각이 없을정도로 더럽습니다. 일하는사람도 불친절 마스크착용 안하고 여행객 맞이하는것도 불편했습니다 최악&&&&
Séjour de 2 nuits en août 2020
Réponse de The Timberline Lodge Crew le 22 août 2020
I wish I could understand why you didn't love us to help us improve. Our goal is always to make our guests happy.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et équipements
Séjour de 2 nuits en août 2020
Réponse de The Timberline Lodge Crew le 22 août 2020
Thanks for the feedback!

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et équipements
Cable was great! Comfortable bed ! Very nice manger. Will recommend.
Séjour de 1 nuit en août 2020
Réponse de The Timberline Lodge Crew le 22 août 2020
Thank you so much for your feedback! See you next time!

2/10 Horrible

Jorge

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de The Timberline Crew le 11 août 2020
Thanks for the feedback Jorge. Sorry you didn't love us! It's always our goal to make our guests happy, any additional input would be appreciated to let us know how we can improve.

10/10 Excellent

jeff

Les points forts : Confort de la chambre
good place good value
This place is a great little getaway. It is not the 4 seasons but its is a good priced place a little of the beaten path. The highway is pretty busy and loud but that is just because of the tourist traffic.
Séjour de 2 nuits en juillet 2020
Réponse de The Timberline Crew le 3 août 2020
Thank you so much Jeff! We love making our guests happy! Thankfully the highway calms down at night. Hope to see you again soon.

10/10 Excellent

MarioDollero, San Diego, CA

Voyage en famille
Les points forts : Propreté et équipements
It is located five minute drive from downtown and from the lake. Very peaceful and the people who work there are friendly and ready to assist all customers. I do highly recommend this place. And the price is cheaper than most other lodges.
Séjour de 2 nuits en juillet 2020
Réponse de The Timberline Crew le 3 août 2020
Thank you so much Mario! Everyone needs an escape right now, so glad we were able to make yours awesome! Hope to see you again soon.

8/10 Bien

David

Voyage en famille
Les points forts : Propreté et confort de la chambre
Mui bonito el paisaje y el clima mui agradable
Séjour de 3 nuits en juillet 2020
Réponse de The Timberline Crew le 25 juil. 2020
Thank you so much! See you next time!

8/10 Bien

Janine P., glendale, CA

Friendly staff
We had a great stay! Just know that cabins are old. They are full of charm but quite old. Bedding and furniture needs to be updated. We had friends in the area so it was fine for us since we just slept there.
Séjour de 2 nuits en juin 2020

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté et confort de la chambre
Wonderful, friendly place!
Max the property manager met us at the door. He is a very hospitable man. We were early for check in, but he accommodated us immediately. We saw him frequently around the property & he always asked how everything was. We used the bbq grill, they provide one for every room & had a Windom time. The pool was clean & very refreshing.
Séjour de 2 nuits en juillet 2020
Réponse de Shannon le 18 juil. 2020
Thank you so much for the feedback! I'll share your kind words with Max!

8/10 Bien

ronald

Séjour de 2 nuits en juin 2020
Réponse de The Timberline Crew le 18 juil. 2020
Thanks for the feedback! Hope to see you next time!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Perfect spot for a quick and easy getaway. We stayed in cabin 6 and enjoyed the one of a kind decor! Full kitchen was perfect for making meals and bringing our own food. Cooking supplies and dishware were provided. The pool was so nice! Location is very convenient to the lake and just a few minutes down the road from town. No complaints here.
Séjour de 2 nuits en juin 2020
Réponse de The Timberline crew le 7 juil. 2020
Thank you so much for the great feedback! We hope to see you again soon!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, and was one of the best spots to stay for going snowboard. The only thing that was wrong with the place is the shower leaked on the floor.
Séjour de 2 nuits en janvier 2020
Réponse de Timberline Lodge Crew le 21 janv. 2020
Thanks so much for your feedback! Looking forward to your next stay!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2020
Réponse de Timberline Lodge Crew le 21 janv. 2020
Thanks for the love!

8/10 Bien

Todd, San Diego

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Very cute rustic cabins under pine trees. Great location on main road but quiet. Lake view from property and walking distance. Close to local restaurants, convenience store, and park. Staff was very nice and laid back. I really liked this place.
Séjour de 2 nuits en décembre 2019
Réponse de Shannon le 7 janv. 2020
Thank you so much for the awesome feedback Todd! We look forward to your next visit!

4/10 Médiocre

Paul L.

Les points faibles : Propreté
not what i expected for the money
property was dingy at best

8/10 Bien

mlaydon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very nice cabin at a very reasonable price. It's not a short walk if you're looking to spend your time in the Village. Other than that, it was wonderful.
Séjour de 2 nuits en janvier 2019

10/10 Excellent

Lynnette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very cozy
A little further away from Pine st than we wanted had to uber.
Séjour de 2 nuits en juillet 2019
Réponse de Timberline Crew le 30 juil. 2019
Thank you so much for staying with us! We hope to hae you back soon.

8/10 Bien

Emily

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2019
Réponse de Timberline Crew le 30 juil. 2019
Thanks Emily! Hope to have you back soon!

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Clean it up Get better onsite management!!!
Overall the stay was quiet and the sheets were clean. Those are the only upsides I can think of. The cabin was dirty except for the beds. You can almost never get ahold of someone in the front office. Went to talk to them and it was locked and no one was answering the phones. The manager had his DOG AGGRESSIVE dog onsite at a pet-friendly location. A curtain was falling off the wall and also GREASY to the touch. Please clean this place up. Won't be back.
Séjour de 2 nuits en juillet 2019
Réponse de Timberline Crew le 24 juil. 2019
Dearest Guest I'm so sorry you didn't love us! We've worked so hard restoring, replacing and renovating Timberline and it's still ongoing. It would certainly be more helpful if we knew which cabin you were in...but we thank you for your feedback.

10/10 Excellent

Janes Lac D.

Les points forts : Propreté
Great little spot
Wasn’t expecting much but was pleasantly surprised. Front desk person was very friendly. Easy check in. Place had a nice little kitchen.

10/10 Excellent

del

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Shannon le 12 juil. 2019
Thank you so much! Hope to see you again soon!

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Accommodations were satisfactory. Staff reached out to me to coordinate check-in time. Everything went fine. Cost was very reasonable.
Séjour de 1 nuit en juin 2019
Réponse de Shannon le 26 juin 2019
Thank you for your feedback! Glad you enjoyed your stay!