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Avis sur The Palms

4 out of 5
The Palms
Moragalla, Beruwala

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 12 avis sur 52." "
Note des voyageurs de 8 (Bien), d’après 24 avis sur 52." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 52." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 52." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 52." "

8,0/10

Propreté

8,0/10

Personnel et service

6,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 Excellent

Roland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018

6/10 Satisfaisant

claude, Belgique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hotel dans la nature
bel hotel en dehors de la ville, il est entouré d'un beau parc avec de nombreux écureuils et oiseaux, la nourriture y est bonne, il est situé sur la plage mais elle n'est vraiment pas entretenue, de nombreuses bouteilles en plastique et autres déchets jonchent celle-ci, ce n'est vraiment pas agréable à voir. L'hotel est donc bien mais il perd beaucoup de points à cause de l'état de la plage, dommage

8/10 Bien

guillaume

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel en bord de plage pour détente
Hotel propre ou le personnel est sympathique. La plage est publique mais il y a des transats. Pour la baignade, l'océan est agité.

6/10 Satisfaisant

Jacques, Genève / Suisse

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
THE PALMS HOTEL BERUWALA
Situation magnifique au bord de l'Océan Indien. La réception ne s'intéresse qu'aux groupes voyageant au travers d'une agence. Sans cela, aucun transfert ne peut leur être demandé. Les buffets sont quelconques, nourritures tièdes au plus...., les nappes de tables ne semblent être changées qu'après chaque tremblement de terre, le bar est dégueulasse, les verres sont sâles. Les coussins des chaises longues sont dans un état innommable. Les sommiers des lits ne méritent même plus un transfert chez EMMAUS... Tout l'hôtel, personnel compris, mériterait un bon coup de KARCHER, ceci pour résumer.

6/10 Satisfaisant

Naomi

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté
I like the view
Séjour de 1 nuit en mai 2022

10/10 Excellent

Margrethe

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place at the beach!
Very nice place. Nice beach and pool. Good dinner- and breakfast buffet. Quiet place. AC was not really cold, but the fan helped.
Séjour de 1 nuit en février 2020
Réponse de Chathuranga, Sales & Marketing le 28 févr. 2020
Dear Valued guest, Thank you for your genuine comment on your pleasing stay with us. Your valued comment is taken constructively and will be looking into enhancing the same. We look forward to see you again at our paradise soon Thank you

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
dont book this place!
Hotel which has seen the best days. Staff also rude especially women, male restaurant workes were great but women dont speak english at all so you dont have no idea what they are saying. Also everything should be put on your room bill and we wanted always to pay meal etc straight away, that was an issue for them. We also asked what is the best way to Colombo, they didint want to help. Never again! We recommend to stay Bentota beach this Beruwala is too far away.
Séjour de 2 nuits en novembre 2019

8/10 Bien

ALEKSANDR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

8/10 Bien

Rohinton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
The stay is comfortable and good. The staff needs to be pushed, but if you speak to any manager or supervisor they are very understanding and help.
Séjour de 2 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en juin 2019

10/10 Excellent

Anastasiya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2018

10/10 Excellent

MOHAMMED

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019

10/10 Excellent

MOHAMMED

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019

10/10 Excellent

Hans

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Immer wenn ich nach Beruwala komme.....
Wenn man es endlich gefunden hat und das Tor durchschritten hat ist man in einer anderen Welt. Eine wunderschöne Anlage, ein Restaurant, eine Bar, noch zwei weitere Restaurants, Funktionsräume und nicht zuletzt die Zimmer, die freundlichen Mitarbeiter, die Speisenauswahl ein Frühstück und anderen Mahlzeiten suchen ihresgleichen. Und zum Meeresstrand sind es nur ein paar Schritte. Insgesamt sehr zu empfehlen. Ach so, das Preis-Leistungsverhältnis ist ebenfalls beachtenswert!

8/10 Bien

Samuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel. Had no problems. I thought it was a little pricey but would stay there again

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2018
Réponse de Management, The Palms, Beruwela le 26 janv. 2018
Thank you for your feedback. Hope to see you again in future !

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Palms, Beruwela, Sri Lanka, HEINÄKUU 2017
Olimme The Palms:ssa (Sri Lanka, Beruwela) kaksi viikkoa kesä-heinäkuussa 2017. Kyseisenä aikana siellä on menossa sadekausi, joten muutamia sadekuuroja tuli parina päivänä. Ranta on kyllä uimakelpoinen, mutta aallot ovat välillä isohkoja. Rantaa pääsee kahlaamalla ainakin 100m ilman, että vesi nousee vyötärön yläpuolelle. Paikan selkeä valopilkku ja superystävällinen asiakaspalvelija löytyy pöydän äärestä rahanvaihtopisteen lähettyviltä. Hänen nimensä on Charitha. Häneltä voit pyytää mitä tahansa ja kaikki järjestyy. Hotellin aula-alue oli viihtyisä, mutta huoneet tarvitsisivat hiukan päivitystä. Aulassa toimiva wifi, mutta ei kaikissa huoneissa (koska huoneen wifi tuli aulan laitteesta). Buffet ruokailu valikoima on hyvä, mutta jotkin ruokalajikkeet liian tulisia länsimaalaiseen makuun. Olisi ollut mukava, jos hotelli olisi järjestänyt erilaisia aktiviteettejä KAIKILLE vieraille. Mikäli et ota koko pakettia matkanjärjestäjien kautta, niin ainoaksi vaihtoehdoksi käydä päiväretkillä on neuvotella niistä tuktuk kuskien ja paikallisten rantatyyppien kanssa. Hotellilla ei ole kauppoja, mutta kun kuljet rantaa jonkun matkaa, niin siellä on niitä muutamia (turistitavaraa, ei ruokakauppoja). Hotellilla käytännössä joka ilta live-musiikkia, joka loppuu kuitenkin ihmisten aikoihin. Se mikä yllätti, niin oli hintataso. Sri Lanka ylihinnoittelee itsensä turisteille (esim versus Thaimaa).
Séjour de 13 nuits en juin 2017
Thank you very much for taking the time to share your valuable feedback with us. We are glad to hear that you enjoyed your sty with us. We have noted your comments regarding the rooms and will take necessary measures to rectify the same in the future. Please note that we do not have wi fi available in the rooms currently however we are working on extending wi fi facilities to the rooms and other areas as well. We have noted your comments regarding the activities offered from the hotel & we will look at the possibilities of implementing some activities at the hotel. We are glad to hear that you enjoyed the food and the evening entertainment. Please note that the hotel has a shop in the reception area which has souvenir and gift items. Once again we thank you for taking the time to hare your feedback with us. We look forward to welcoming you at our hotel again in future. Management, The Palms, Beruwela

6/10 Satisfaisant

anon, Australia

Les points forts : Confort de la chambre
Close to the beach.
Overall good hotel with easy access to the beach and a clean pool. Friendly staff.
Séjour de 1 nuit en juillet 2017
Réponse de Management, The Palms, Beruwela le 21 juil. 2017
Thank you very much for your kind sentiments. Hope to see you again soon at our hotel.

6/10 Satisfaisant

Justina, London

Les points forts : Propreté, personnel et service, confort de la chambre
dated hotel but spacious and nice rooms
Nice, clean and spacious room and bathroom. Hotel a bit dated, expected more premium quality for 4 stars and from the photos. Great breakfast but lunch (for an additional fee) portion was small and average. The beach is ok but not great.

8/10 Bien

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
Great hotel for the money. Great relaxing setting with well maintained grounds. Great beach and pool. Beach restaurant food was excellent as was the breakfast buffet. Staff were very attentive and friendly. Nightly entertainment was also provided in the form of live music. Would highly recommend. I didn't use the spa but prices seems a bit high compared to what you would find outside the hotel.

8/10 Bien

nee, california

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice airy hotel near the beach. Every room with vi
Great stay. Love the sorroundings. Was fun to walk on the beach and relax in the beautiful lounges. Internet was not working in room and buffet food could be better!

10/10 Excellent

Kathy, Texas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel on the Beach
My husband and I enjoyed our visit to The Palms. It was a convenient location as Beruwala is near (we walked to it but it was a hike). Relaxing, breakfast buffet was great, staff was helpful, but internet was only in the public area and even then only in certain areas in the public area.

2/10 Horrible

Omar, Shanghai

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Outdated Hotel, with terrible amenities
The Palms Hotel in Beruwela looks like it was built in the 70's and hasn't been updated since. The rooms are dirty, with antiquated furniture. The is no internet service available in the room. The Breakfast Buffet is the worst I have experienced in comparable Asian Hotels. The only saving grace is the friendly staff and great beach. Overall I cannot recommend this Hotel to anyone in good conscience - look elsewhere.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best to avoid this..
The property is beautiful with plenty of wooden architecture n greenery. That is where the pros end. We stayed for 3 nights with kids and regretted every single day. The rooms were musty with strong stench of old furniture. The room towels, bedsheets looked like rags from the last century. The buffet breakfast was the same on every single day with limited options. No fresh juice, no brown bread, cut fruits with flies on it. There are 2 restaurants, and one only serves buffet for all meals. The other restaurant and the in room dining has very limited options, especially for kids. The beach is dirty n littered as it is a public beach. Best to avoid this one at all cost and shift to it next door neighbor in the north. You will not regret at all.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice hotel close to be the beach
Relaxing and generally enjoyable for our stay. Rooms with balconies very pleasant and a good size.

8/10 Bien

SAMI, KUWAIT

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
PALMS BEACH
LOOKS TOO BUSY . PERSONAL ATTENTION LACKING BEHIND.SMALL INSECTS FOUND IN BATHROOM. THE LOCATION IS FANTASTIC AND ATMOSPHERE IS AWESOME. NICE SWIMMING POOL AND BEACH REACH IS FINE.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall a Good Experience
The Hotel has good Landscaping all the rooms are seaview facing the Beach its worth the Money.RoomService menu is very limited and they serve only till 11pm

6/10 Satisfaisant

Nalin, Colombo

Les points forts : Propreté
Passable, but overall could be much matter.
Hotel could be better maintained.

8/10 Bien

Nooria, london

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lovely hotel close to the beach
I was here with my mum and sister for a couple of nights and it was worth every penny! We were given a room better than that was originally booked and the staff was always really helpful and friendly. The food wasn't as great and was still expensive. Overall, excellent place for a short stay with a lovely pool, garden and beach!

8/10 Bien

Capt.Jetairways, P

Les points forts : Personnel et service
Pretty much okay.
It was overall good but can be improved by adding a few more items in it's cuisine and also having their own transport facilities. An absolute necessity for tourists!! After all people from all over the world are coming to this hotel too and wouldn't have to be running around finding and fixing taxis from local vendors by being asked sky high prices for traveling!!!!!!!

8/10 Bien

Jörg, Rathenow

Les points forts : Propreté, personnel et service, confort de la chambre
Ruhiges Hotel
Wir waren vom 24. -31.10.14 mit 4 Personen dort. (2Erw. + 2Kinder 9+12J.) Die Ruhe, die wir uns gewünscht haben, fanden wir in diesem Hotel. Auch wenn gelegentlich einheimische ihre Hochzeitsfeier dort feierten. Da es zu dieser Zeit immer viel Regen gibt, ist auch das Wasser im Meer entsprechend trüb und mit viel Pflanzenresten bestückt.

8/10 Bien

Max, LA

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Gem on the beach
Overall the stay was pleasent! Although we booked a Garden view room most of our garden was blocked by a cement wall. However the staff was top notch and hotel it's self was very beautiful!

8/10 Bien

RHR, Colombo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thoroughly enjoyable overall

6/10 Satisfaisant

georges, montreal

Les points forts : Personnel et service
nice beach but we had a cockroach in our room and the sheets were dirty.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre

2/10 Horrible

c, aus

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Go anywhere else!
First stuck us in a horrible room which smelt, horrible staff who had no idea, crap food, gym and opening hrs for gym and pool where terrible. The beach was nice. Waste of money, staying in a 1 star hotel provided us with better food and customer service.

2/10 Horrible

Not happy, Dubai

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very poor
Extremely slow service. Whenever we asked them to do anything it was as if they were doing us a favour when in fact that is their job. I asked if they could change a $20 note to two $10 bills and they said no and refused to check if they had the change. They tried to charge us an extra $80 each for being in the hotel on Christmas Eve when we arrived but we had already paid the bill online. They took 1 hr 20 mins to serve a cheese burger at the restaurant. Also the area is a dump with a rubbish beach and dodgy people hanging around. Do not stay at this hotel!!!!

10/10 Excellent

Annis, Bagarmossen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trevligt hotell med väldigt trevlig och hjälpsam personal. Bra mat. Det är tredje gången vi bor på detta hotell, det är extra trevligt när många i personalen kommer ihåg oss.

10/10 Excellent

은진, 한국

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
비치호텔
호텔 이름에 비치가 붙어야 어울립니다. 아름다운 바닷가가 한 눈에 보이고 아이들과 수영하다가 지치면 바닷가 모래에서 놀기 참 좋아요. 호텔 안 레스토랑에 메뉴가 호텔 규모에 비해 자양하지 않다는 점이 조금 아쉬운 점 입니다.

8/10 Bien

Joan

Les points forts : Propreté et personnel et service
Good looking hotel
Had a relaxing time and the staff were helpful but the food let them down.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
schönes Hotel direkt am Strand!
Toplage! Schöner Strand, großer Pool mit teilweise Schatten. Getränke werden an den Pool serviert. Liegen bequem und ausreichend vorhanden. Schattenplätze etwas spärlich.

8/10 Bien

Geoff, England, UK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location on the beach.
Great location with access directly onto the beach. Good swimming pools, towels sunbeds etc provided. Rooms very comfortable, soft comfy beds a/c very effective. Great sea views from our room on the third floor. Our first night was in a room on the third floor adjacent to the lobby with lots of noise from the live entertainment which went on until midnight - them noved to room away from lobby and much better. Several beach cafes nearby with some good food.

8/10 Bien

Commissaris M.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sehr ruhig gelegen. Sehr grosser Umschwung mit viel Grünfläche und eine vielfalt von wunderschönen schattenspendenden Bäumen. Sehr freundliches und hilfsbereites Personal.

10/10 Excellent

Jon, London, UK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful beach location, aspirational attitutde
They say they're 3.5 stars, but they were certainly aspiring to more than that. The location is great and the service was really good. Nothing was a problem and there was a really good atmosphere among all the staff. Every person seemed happy and content, eager to do a complete and thorough job. I think the place is better than it looks in the photos!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Markku

Les points forts : Personnel et service
Perushotelli lähellä rantaa
Ystävällinen henkilökunta. Sijainti lähellä rantaa, jossa ei hyvä uintimahdollisuus voimakkaan merenkäynnin vuoksi. Hotellin kunto keskinkertainen, ei vastannut täysin varauksen odotuksia.

8/10 Bien

Joacim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mycket prisvärt!
Detta hotell gav oss mycket valuta för pengarna. Vi fick ett relativt nyrenoverta rum högt upp med fin havsutsikt. Det enda man skulle kunna önska sig är wifi på rummet. Kan absolut rekommendera detta! Ett fynd jämfört med andra hotell längs västkusten.

8/10 Bien

Brittany, West Virginia, USA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay at the Palms in Beruwala!
The Palms in Beruwala was very nice. When we arrived we were greeted by the hotel staff and brought drinks while we waited what seemed like 5 minutes. Next we were taken to our hotel room. The hotel room was very nice the bed was comfortable. We had a room that looked out to the ocean and we also could see the pool. The room was clean and well kept. The only down side I believe to our room was the toilet after a flush the water would continue to run. We didn’t say anything to the hotel staff because we aren’t that fussy.The breakfast food is your basic food. Dinner buffet we had one night there and it was good. The bar was great. Try the local liquor it smells of coconuts. Very tasty in a cocktail. Everyone should enjoy the pool and the beach. Yes a couple local people will try to sell you things but who can blame them they are just trying to make a living it wasn’t overwhelming at all. The beach is very beautiful and I recommend walking up and down it every chance you get. We ate dinner at the Sun Flower restaurant it is right along the beach. The place probably does not look that great but the seafood is amazing. Lobster, Prawns and crab were all very tasty. Overall, our trip was very lovely at the Palms. Get out and explore Sri Lanka we had the chance of going to Dambulla, Kandy, Sigiriya and Colombo and Sri Lanka has a lot to offer. Do research and you can see some amazing places. I would come back to Sri Lanka and I plan on going back. November 2012
Hotel Room
Hotel Room
View from room
Sun Flower Restaurant

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
Nice Beach Location
The common grounds of the property were very nice but the rooms could use some updating. The staff were not very attentive, especially in the restaurant area. Nice beach location.

8/10 Bien

Alexander, Moscow

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice old fashioned beach hotel
My wife didnt like it, claiming from the start that its old fashioned and has nothing good to satisfy her... Surprisingly, 6 next days passed with more and more enjoyment for both of us, and I have to say - it was one of my best stay on the ocean beach around, even against 5* all-inclusive hotels around the world before. 1. This hotel is very calm, and not overcrowded at all, giving You "space" and very personal intimate feeling -- in front of the very nice ocean beach. 2. Its 3 stars, but well managed, clean, and nicely designed for this level and budget. Also, they make renovation for the rooms, so next your stay may be in the new environment already... 3. Breakfast is OK, while nothing special... We dont have package for dinners, so always dine at the Fisherman Wharf restaurant (part of hotel) -- good seafood grill - recommendations. Also many similar place are along the beach every 300 m for less... 4. Sand beach -- safe swimming in the ocean. Nearby boat services to ride around, diving services, and all other types of entertainment for active ones. 5. Alcohol and extra fruits good from the nearby town shops, refrigerator in the room -- so such approach gives extra freedom in what to eat and drink for less money :)