Avis sur Golden Bay Belize Hotel
Golden Bay Belize Hotel
1160 Marine Parade Blvd, Belize City, Belize District
Avis
9,2
Merveilleux
9,8/10
Propreté
9,4/10
Personnel et service
8,6/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
22 févr. 2024
Séjour de 1 nuit en février 2024
Réponse de Janie le 26 févr. 2024
Greetings Yves,Thank you for providing your feedback. We sincerely appreciate your input as it helps us to continually improve our services.We're truly sorry to learn that your experience at our hotel fell short of your expectations, as reflected in your rating.Once again, thank you and we hope for the opportunity to welcome you back in the future and provide you with a more positive experience.
10/10 Excellent
Rachid
14 août 2023
Rachid
Séjour de 12 nuits en août 2023
Réponse de Janie le 4 sept. 2023
Hello Rachid. It makes us happy to know you took a few seconds of your very valuable time to drop your rating. Much thanks!
8/10 Bien
Jean-Francois
18 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean-Francois
Séjour de 1 nuit en avril 2023
Réponse de Samantha le 19 avr. 2023
Hola Jean-Francios, muchas gracias por su comentario.
10/10 Excellent
Jean Marc
Voyage en famille
25 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean Marc
Séjour de 2 nuits en mars 2023
Réponse de Samantha le 25 mars 2023
Dear Jean, Thank you for your feedback!
10/10 Excellent
Eric
Voyage en famille
20 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent choix!
Eric
Séjour de 1 nuit en décembre 2022
Réponse de Maria Jose le 21 déc. 2022
Merci pour vos commentaires et vos commentaires, j'espère vous accueillir à nouveau chaque fois que vous serez à nouveau au Belize.
10/10 Excellent
Vanessa, Parlin
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vanessa
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 25 mai 2024
Hi Vanessa,Thank you so much for your perfect rating. We greatly appreciate it and hope this meant we were able to exceed your expectations during your stay. We hope to welcome you back soon!!
10/10 Excellent
Catalina
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catalina
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 23 mai 2024
Hi Catalina,Thank you so much for your perfect rating! We're happy to have exceeded your expectations. Looking forward to welcoming you back soon!
8/10 Bien
sheena, Regina
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sheena
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 22 mai 2024
Hi Sheena,Thank you so very much for your rating and feedback. Your kind words mean a lot to our team. We truly appreciate your understanding during our ongoing construction and rest assured we will be having a pool after construction is completed. We hope to welcome you back for another memorable stay and get to enjoy our new pool in the future.
10/10 Excellent
Sheldon
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheldon
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 22 mai 2024
Hi Sheldon,Thank you so much for your amazing rating and review. We're grateful you had an exceptional stay with us. We're looking forward to having you back soon!
10/10 Excellent
Timothy
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 14 mai 2024
Hi Timothy, Thank you so much for your feedback and rating. We're happy to hear our staff was very helpful during your stay. We hope to have you back soon for another great stay with us.
10/10 Excellent
Heide
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Heide
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 13 mai 2024
Hi Heide, Thank you so much for your feedback and amazing rating. We are grateful for your overall positive experience during your stay with us. However, we apologize for any inconvenience caused by the misinformation regarding our ongoing construction. We appreciate your understanding in this matter. We're pleased to hear that Mr. Orlando made every effort to accommodate you, and we will gladly pass on your kind words to him. We hope to welcome you back for another enjoyable stay in the future.
10/10 Excellent
Chloe
Voyage en couple
9 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Chloe
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 9 mai 2024
Hi Chloe,Thank you so much for you perfect rating and kind words.We're happy to hear you enjoyed your stay with us and our amazing rooftop restaurant. We hope we can welcome you again for another awesome stay.
10/10 Excellent
Prasad
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prasad
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 8 mai 2024
Hi Prasad,Thank you so much for your rating and kind words. It fills us with joy that you got to enjoy your stay with us. We hope to welcome you back again for another great one :)
2/10 Horrible
Jamar
6 mai 2024
Jamar
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 27 mai 2024
Hi Jamar, Thank you so much for your rating. We're sorry to hear we didn't meet your stay expectations. Please feel free to reach out to us so we can address your concerns and make things right. We hope we can welcome you back for a better stay in the future.
10/10 Excellent
Errol
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Errol
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 3 mai 2024
Hi Errol,Thank you so much for your amazing review and rating. We strive on providing exceptional service and we're glad you were able to experience it. We will surely pass on your kind words to our staff. We hope to have you back for another excellent stay.
4/10 Médiocre
Paul
Voyage d’affaires
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en avril 2024
Réponse de Janie le 28 avr. 2024
Mr. Paul,We appreciate your decision to stay with us and for taking the time to share your feedback. Your preference means a lot to us, and we're delighted to hear that you enjoyed your room. Our dedicated team strives to ensure that our guest's stay is always enjoyable.We understand that waiting for your room to be ready wasn't ideal. Please know that we do our utmost to have accommodations prepared by check-in time. We apologize for any inconvenience caused and hope this doesn't deter you from visiting us again when your travels bring you back to Belize.
10/10 Excellent
Beat
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beat
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 27 avr. 2024
Hey Beat,Thank you so much for your review and perfect rating. We appreciate that you found our location to be a great convenience for you and hoped you enjoyed your stay with us to the fullest. We hope we can welcome you back for another great stay!
6/10 Satisfaisant
Robin, Sherman Oaks
27 avr. 2024
Robin
Séjour de 1 nuit en avril 2024
Réponse de Janie le 28 avr. 2024
Dear Robin, Thank you very much for choosing to stay with us and for rating your stay. We hope that you had a memorable one. Kindly feel welcome to stay with us whenever your travels bring you back to Belize.
10/10 Excellent
KaneWays
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KaneWays
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 27 avr. 2024
Hi There,Thank you so much for your feedback and amazing rating. We greatly appreciate your kind words and we're happy to hear you enjoyed your stay with us. We hope we can get to welcome you back for another great stay with us soon!!
10/10 Excellent
Behrooz
25 avr. 2024
Behrooz
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 16 mai 2024
Hi There,Thank you so much for your amazing rating!! We greatly appreciate it. We hope this meant you had an exceptional stay with us, and we hope to welcome you back soon.
6/10 Satisfaisant
Sabah
Voyage en couple
25 avr. 2024
Les points forts : Personnel et service
Sabah
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 26 avr. 2024
Hi Sabah,Thank you for your feedback. We appreciate your understanding regarding our ongoing construction. We look forward to providing you with a much better experience once our construction is complete. Thank you for your patience and we hope to welcome you back soon!
10/10 Excellent
Tee
Voyage en groupe
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tee
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 23 avr. 2024
Hi Tee,Thank you so much for your kind words and amazing rating. We greatly appreciate your love for our hotel and we're glad to hear you'll be coming back again. We can't wait to have you for another memorable stay with us.
10/10 Excellent
Stacey
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stacey
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 22 avr. 2024
Hi Stacey,Thank you so much for your feedback and rating. And thank you for choosing to stay with us as always. We always aim to provide our guests with the best service possible. We hope to see you back soon!
10/10 Excellent
Stacey
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stacey
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 22 avr. 2024
Hi Stacey,Thank you so much for your feedback and amazing rating. We greatly appreciate your kind words, we're glad your stay with us exceeded your expectations. We hope to welcome you back for another wonderful stay soon!
8/10 Bien
Serena
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Serena
Séjour de 7 nuits en avril 2024
Réponse de Guest Services le 22 avr. 2024
Hi Serena, Thank you so much for your wonderful feedback! We're glad you appreciated the convenience of our amenities and location. And we're happy to hear our staff at the restaurant made your dining experience memorable. Thank you for recommending us, and we hope to welcome you back soon for another enjoyable stay!
10/10 Excellent
Darryl Jay
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darryl Jay
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 22 avr. 2024
Hi Mr. DarrylThank you so much for your kind words! We're happy to hear that you had an amazing experience at our hotel. We're glad to hear that our staff exceeded your expectations, and we're looking forward to welcoming you back for another great stay!
8/10 Bien
Mia
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mia
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 19 avr. 2024
Hi Mia, Thank you for your feedback! We're glad to hear that check-in was smooth, and you enjoyed our friendly staff and shuttle service. We apologize for any inconvenience caused by the construction. We're glad that you enjoyed the service at our rooftop restaurant. We hope to welcome you back soon for another enjoyable stay!
8/10 Bien
Tracy
17 avr. 2024
Les points forts : Propreté et personnel et service
Tracy
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 18 avr. 2024
Hi TracyThank you for your rating! We're delighted that you enjoyed your stay. We look forward to welcoming you back soon!
10/10 Excellent
Cheri
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheri
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 16 avr. 2024
Hi CheriThank you so much for sharing your experience with us! We're happy to hear that you found our hotel great and our staff helpful. We're glad you got to enjoy our amazing amenities. Thank you for pointing out the issue with the bathroom floor; we will address this to ensure the safety of our guests. We look forward to welcoming you back soon!
10/10 Excellent
Maya
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maya
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 16 avr. 2024
Hi Maya,Thank you so much for your feedback and rating. We're happy to hear that you enjoyed your stay, especially the ocean view and our rooftop restaurant! Thank you for your kind words. It's wonderful to know we could make your last night in Belize special. We hope to welcome you back again soon!
8/10 Bien
Brandon, Temecula
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandon
Séjour de 6 nuits en avril 2024
Réponse de Guest Services le 16 avr. 2024
Hi Mr. BrandonThank you for taking the time to share your experience and feedback with us. We're happy to hear that you enjoyed your stay with us. We greatly appreciate your kind words regarding our staff. We apologize for the issues you encountered with the cleaning service. Your feedback is crucial for us to improve our standards. We will address this with our housekeeping team to ensure a more consistent and thorough service in the future. We hope to welcome you and your family back soon for another wonderful stay!
6/10 Satisfaisant
Joseph
11 avr. 2024
Les points forts : Propreté
Joseph
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 16 avr. 2024
Hi Joseph,Thank you so much for your feedback and rating. We do hope for your next stay we'll be able to meet your expectations. We hope to see you back soon.
10/10 Excellent
R
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
R
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 16 avr. 2024
Hi There!Thank you so much for your kind words and rating! We're happy to hear that you found our hotel beautiful and was pleased with our staff. Your satisfaction means the world to us, and we can't wait to welcome you back for another wonderful experience soon!
8/10 Bien
Alejandro
10 avr. 2024
Les points forts : Propreté et personnel et service
Alejandro
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 16 avr. 2024
Hi AlejandroThank you for your feedback and rating! We're glad that you enjoyed your stay overall. We hope to have the opportunity to welcome you back for an even better stay in the future!
10/10 Excellent
Maxie C
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maxie C
Séjour de 7 nuits en avril 2024
Réponse de Guest Services le 10 avr. 2024
Hi Maxie,Thank you so much for your amazing rating and feedback. We're glad that you enjoyed your stay with us, and we do apologize for the inconvenience our ongoing construction had on your view. We do hope we can provide an even better experience for your next stay with us. Hope to see you back soon.
6/10 Satisfaisant
Ben
8 avr. 2024
Les points forts : Propreté
Ben
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 3 mai 2024
Hi Ben, Thank you for your rating. We would be happy to hear from you how we can improve our services to better meet your expectations. Your feedback is valuable to us, and we do hope we can provide a more enjoyable stay for you in the future.
10/10 Excellent
Quenia
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quenia
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 8 avr. 2024
Hi QueniaThank you for your perfect rating and kind words! We're glad to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another pleasant experience.
4/10 Médiocre
INBAR
7 avr. 2024
INBAR
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 3 mai 2024
Hi There,Thank you so much for your feedback.We apologize for falling short of your expectations. If you have any specific concerns, we'd like to investigate them to better improve our services. We hope we can welcome you back for a much better experience.
8/10 Bien
Sommer
Voyage en couple
6 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Sommer
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 8 avr. 2024
Hi Sommer,Thank you so much for your feedback.We apologize for any inconvenience caused by our A/C system you encountered during the night. We regret that we couldn't resolve it before your checkout. We will look into that on our end. Additionally, we apologize that our ongoing construction overshadowed your ocean view. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
8/10 Bien
Brian
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Brian
Séjour de 5 nuits en mars 2024
Réponse de Guest Services le 5 avr. 2024
Hi Mr. Brian Thank you so much for your feedback. We're glad to hear that you found our hotel clean and enjoyed our restaurant. We apologize for any inconvenience caused by the closure of the upper patio Your comments are valuable to us, and we will use them to improve our guest experience. We hope to welcome you back in the future and provide a more enjoyable stay.
6/10 Satisfaisant
Terrence
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
4 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Terrence
Séjour de 5 nuits en mars 2024
Réponse de Odon Serrano /General Manager le 4 avr. 2024
Dear Mr. Terrance,We are disappointed to read your comment, especially considering the extensive efforts we made to address your concerns and offer multiple solutions. Nonetheless, we feel compelled to respond to each point in your review, as we believe there are discrepancies with reality:A fire broke out and destroyed a house less than 500 meters away from our hotel, moments before your check-in, a news that was widely acknowledge by our other guest and yourself. This incident caused a disruption in the wiring system, resulting in a power supply interruption and causing the elevator to restart while our generator turned on, thereby delaying its use.The air conditioning in your room was in perfect working order. Our policy dictates that air conditioners are activated upon guest check-in. It is entirely reasonable that your room was at room temperature upon your arrival.Despite not receiving any complaints or concerns from you, we extended a complimentary breakfast to your entire group, which appeared to satisfy everyone, including yourself. It was observed that all members of your group seemed content and understanding of the situation, which was beyond our control.You request for a 50% discount on your total bill came three days after your check-in when you ask our front desk personnel what was the balance on your bill, while your request for a 50% discount was not granted, we extended a 20% good will discount on your stay, regrettably, this offer was declined by you and your family members. Additionally, we offered to cancel the remaining nights of your stay without penalty and provided complimentary transportation to transfer you and your famility to the next hotel. We find it unfortunate that your review does not accurately reflect the situation, and we question the intentions behind it. We hope you will reconsider and amend your comment accordingly.Kind regards, Odon Serrano. General Manager
8/10 Bien
Lotte
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lotte
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 5 avr. 2024
Hi LotteThank you so much for your rating. We are glad that you had a positive experience overall. We strive to continually improve and hope to provide an even better stay during your next visit.
10/10 Excellent
Rodelly
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rodelly
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 3 avr. 2024
Hi Ms. Rodelly,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and that our convenient location, friendly staff, and all our amenities met your expectations. We look forward to welcoming you back to Golden Bay for your future visits.
6/10 Satisfaisant
Amir
Voyage en famille
1 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Amir
Séjour de 8 nuits en mars 2024
Réponse de Guest Services le 3 avr. 2024
Hi Mr. AmirThank you so much for your feedback. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is very important to us, and we're addressing these issues internally to ensure a better experience for our guests in the future. We understand your concerns and regret any false advertising regarding our amenities. Rest assured, we take your comments seriously and are working to improve. We appreciate your acknowledgment of our services. We hope for the opportunity to regain your trust on a future visit.
8/10 Bien
Sherry
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherry
Séjour de 3 nuits en mars 2024
Réponse de Guest Services le 3 avr. 2024
Hi SherryThank you for your positive feedback! We're pleased to hear that you found our hotel very clean and our staff very helpful. We appreciate your kind words and look forward to welcoming you back on your next visit.
10/10 Excellent
Astrid
30 mars 2024
Astrid
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 3 avr. 2024
Hi AstridThank you for your perfect rating We're glad to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.
10/10 Excellent
Jessica
29 mars 2024
Jessica
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 19 avr. 2024
Hi Jessica,Thank you for your amazing rating! We're happy that you had a wonderful stay with us. We appreciate your kind words and hope to welcome you back soon for another exceptional experience at our hotel.
6/10 Satisfaisant
Elizabeth
Voyage en groupe
29 mars 2024
Les points forts : Personnel et service et équipements
Elizabeth
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 3 avr. 2024
Hi Ms. ElizabethThank you for your feedback. We're glad you enjoyed the great view from your room. Rest assured; following our ongoing construction we are continuously working on improvements to enhance our guests' experience. We appreciate your understanding and hope to welcome you back for an improved stay in the future.
10/10 Excellent
Julia P.
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julia P.
Séjour de 2 nuits en mars 2024
Réponse de Wally le 27 mars 2024
Hi Ms. JuliaThank you so much for your feedback and perfect rating. Thank you for your kind words about Orlando! We're delighted to hear that he provided exceptional service and ensured your comfort despite the ongoing construction. Your satisfaction is our top priority, and we appreciate your understanding during this time. We'll be sure to pass along your compliments to Mr. Orlando. We look forward to welcoming you back for an even better experience in the future.
6/10 Satisfaisant
Kenneth, La Canada Flintridge
Voyage en couple
24 mars 2024
Les points forts : Propreté et personnel et service
Kenneth
Séjour de 1 nuit en mars 2024
Réponse de Wally le 25 mars 2024
Hi Mr. KennethThank you so much for your feedback. We apologize for any inconvenience caused by the ongoing construction. We're glad to hear that you found our staff friendly and enjoyed our complimentary breakfast. We appreciate your understanding and hope to welcome you back in the future, and perhaps to explore Belize City more.