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Avis sur Mercure Bedford Centre Hotel

4 out of 5
Mercure Bedford Centre Hotel
2 St. Mary's Street, Bedford, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 101 avis sur 248." "
Note des voyageurs de 8 (Bien), d’après 74 avis sur 248." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 248." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 248." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 248." "

8,2/10

Propreté

8,0/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Frantz

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en août 2023
Réponse de Max le 26 sept. 2023
Dear Frantz,Thank you for taking the time to leave a review of your stay. We hope to see you again in the future and show you the best we have to offer!Warm regards,Reception Team

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2022
Réponse de Wiktoria le 16 févr. 2022
Thank you for your great feedback!

8/10 Bien

Barry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

6/10 Satisfaisant

Mike

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
This hotel is setup to accommodate commercial groups from local companies. The staff is courteous and well turned out but most seemed to be poorly trained.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sited by the river ouse, lovely view over the town bridge. Only comment regarding bathroom facilities,the design has placed the toilet roll holder next to the door leaving very little room to use toilet.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Nuala

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful Riverside setting, my 6th floor room was big, comfortable, clean, with a great view.
Séjour de 2 nuits en mai 2024

8/10 Bien

P.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de M Islam le 16 mai 2024
Thanks for your valuable feedbackRegardsFront office team

10/10 Excellent

Stacy

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reception staff very friendly. Quick and easy check in and out. Car park right next to hotel. Really good sleep very quiet and room spacious and bed comfortable
Séjour de 1 nuit en avril 2024
Réponse de M Islam le 16 mai 2024
Thanks for your valuable feedbackRegardsFront office team

4/10 Médiocre

Neil

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The heating control didn’t work. There was no cup or glass in the room. I could hear talking through the interconnecting door, which wasn’t locked! The duty manager knocked on my door for no apparent reason. The escape stairs were covered with detritus. The shower was good
Séjour de 1 nuit en avril 2024
Réponse de M Islam le 16 mai 2024
Thanks for your valuable feedbackRegardsFront office team

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Been here before, very clean, quiet, and very pleasant staff.
Séjour de 1 nuit en mars 2024
Réponse de Robyn le 26 mars 2024
Dear AngelaThank you for taking the time to tell us about your stay.It is always a pleasure to receive positive feedback about our team, i will make sure to share your feedback with them as i know they will be pleased to hear their hard work is paying off. We are pleased to hear that you enjoyed your stay with us, we hope you choose to stay with us again soon.Thank you again for leaving us a review.Kind regards,Robyn

6/10 Satisfaisant

Sehrish

Voyage d’affaires
The rooms were cold, after reporting it to member of staff. no actions were taken.
Séjour de 1 nuit en février 2024
Réponse de Robyn le 1 mars 2024
Dear Sehrish,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. I hope you can accept our sincere apology for regarding the heating issue in your room, we understand that this is an inconvenience but please be aware i have sent your comments to the correct department to ensure this gets fixed as soon as possible. Thank you again for leaving us a review, i do hope you choose to stay with us again soon as we would love the opportunity to show you our usual high standard of service.Kind regards,Robyn

6/10 Satisfaisant

Tim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel but bland food
Hotel is nice clean and comfortable. Food is bland.
Séjour de 1 nuit en février 2024
Réponse de Robyn le 12 mars 2024
Dear Tim,Thank you for leaving us a review! We hope to welcome you back again soon.Kind regards,Robyn

2/10 Horrible

Clifford

Séjour de 1 nuit en février 2024
Réponse de Robyn le 14 févr. 2024
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We are sorry to see that you did not enjoy your stay with us. We hope you choose to stay with us again soon so we get the opportunity to show you our usual high standard of service. Kind regards,Robyn

2/10 Horrible

Brady

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again!!
Room was actually disgusting, sink has all kinds of stains on! Bed was uncomfortable, it felt so horrible I couldn’t even sleep on it!
Séjour de 1 nuit en février 2024
Réponse de Robyn le 5 févr. 2024
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We hope you can accept our apology for any inconveniences you experienced throughout your stay with us. We understand that this is not ideal but we do hope you give us another opportunity to show you the high standard we usually hold ourselves to. Thank you again for leaving us a review.Kind regards,Robyn

8/10 Bien

Adewole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Robyn le 5 févr. 2024
Thank you for taking the time to tell us about your stay with us! It is always a pleasure to receive positive feedback for our guests. We hope you choose to stay with us again soon. Kind regards,Robyn

2/10 Horrible

David

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bed not fit for purpose
Nice staff but hotel was run down, bed was not fit for purpose lumpy and at the end of its life. I had two hours sleep. Terrible
Séjour de 1 nuit en janvier 2024
Réponse de Robyn le 31 janv. 2024
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are very sorry to hear that you did not enjoy your stay with us, we hope you can accept our sincere apology for any inconveniences. We hope you choose to stay with us again soon so we get the opportunity to show you the standard we usually hold ourselves to.Kind regards,Robyn

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Very comfy bed, small room but adequate for my needs. Good shower. Service very good - friendly, helpful staff.
Séjour de 1 nuit en janvier 2024
Réponse de robyn le 31 janv. 2024
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are so pleased to hear that you enjoyed your stay with us! I will make sure to share your comments with our team as i know they will be pleased to hear their hard work is paying off. We are excited to welcome you back again soonKind regards,Robyn

4/10 Médiocre

R

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
FREEZING
me and my partner stayed for the weekend, we had to moved rooms at 3am due to the tempature of the room being so cold.. even after that we was told that the air con goes to 27 only well after it hits that the air con starts blowing out cold air spent most the time freezing cold. no one seemed to want to help either. wouldnt stay again.
Séjour de 2 nuits en janvier 2024
Réponse de Robyn le 31 janv. 2024
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We hope you can accept our sincere apologies for any inconveniences that affected your stay with us. Please be aware i have sent your comments to the correct departments to get these issues sorted to insure this does not happen again.We hope you choose to stay with us again soon so we get the opportunity to show you the standard of service we usually hold ourselves to. Kind regards,Robyn

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté
Dirty and cold
Dirty and cold room Building looks like a 70s council estate tower block
Séjour de 1 nuit en janvier 2024
Réponse de Robyn le 31 janv. 2024
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre hotel. Please accept our sincere apology regarding the cleanliness and temperature of your room, we understand that this is not ideal but we do hope our our team quickly sorted this for you. We hope you choose to stay with us again soon so we get the opportunity to show you the standard we usually hold ourselves to. Kind regards,Robyn

8/10 Bien

Shirley

Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 31 janv. 2024
Thank you for taking the time to leave us a lovely review!We hope you choose to stay with us again soon.Kind regards,Robyn

4/10 Médiocre

Gary

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Car park was full! Reception staff very unhelpful. There had been a wedding night before and rubbish was everywhere over floor. Breakfast member of staff was lovely. Location nice.
Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 9 janv. 2024
Dear Gary,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We hope you can accept our apology for any inconveniences that may have occurred throughout your stay with us, we understand that this is not ideal but we hope that this did not ruin your overall stay with us. Thank you again for leaving us a review, we hope you choose to stay with us again so we get the opportunity to show you the standard that we usually hold ourselves to.Kind regards,Robyn

8/10 Bien

Paul

Voyage en groupe
Les points forts : Propreté et personnel et service
Good, comfy, minor irritations
Room lovely clean and bright, up to date and beds v comfy. Sadly a loose component on the exterior of the window rattled all night long and disturbed our sleep. Our room had an adjoining door and so we were then woken at 530 am by next door’s radio/tv. The shower had a dodgy jet that squirted water all over bathroom floor.
Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 31 janv. 2024
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We are pleased to hear that you were happy with the cleanliness of our rooms and overall enjoyed your stay with us!We hope you can accept our sincere apologies for any inconveniences that affected your stay with us. Please be aware i have sent your comments to the correct departments to ensure that these issues are sorted. We hope to welcome you back again soon. Kind regards,Robyn

8/10 Bien

GLORY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything nice however their breakfast menu is the same everyday, so it can get boring
Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 31 janv. 2024
Thank you for taking the time to tell us about your stay at The Mercure bedford Centre hotel. We are pleased to hear that you enjoyed your stay with us! We provide a buffet breakfast so most of our options stay the same everyday but i will definitely look into getting new options added. We hope you choose to stay with us again soon. Kind regards,Robyn

8/10 Bien

GLORY

Séjour de 5 nuits en décembre 2023
Réponse de Robyn le 27 déc. 2023
Thank you for taking the time to tell us about your stay with us. We are pleased to hear you enjoyed your stay with us, we hope you choose to stay with us again.Kind regards,Robyn

8/10 Bien

Nate

Séjour de 2 nuits en décembre 2023
Réponse de Robyn le 31 janv. 2024
Thank you for taking the time to leave us a lovely review.We hope you choose to stay with us again. Kind regards,The Reception Team

10/10 Excellent

Jacqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location, excellent staff.
Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 19 déc. 2023
Thank you for leaving us a lovely review! We hope you choose to stay with us again soon!

8/10 Bien

Carole

Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 19 déc. 2023
Thank you for leaving us a nice review! We hope you choose to stay with us again.

10/10 Excellent

Dean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 19 déc. 2023
Thank you for leaving us a review. We hope on your next stay is better than the previous one!

8/10 Bien

Timothy Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Robyn le 19 déc. 2023
Thank you for leaving us a review. We cannot wait to welcome you back soon.

2/10 Horrible

Louise

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 19 déc. 2023
Dear Louise,We are sorry your stay was not a 10/10, we hope you choose to stay with us again so we can the opportunity to show you the standard we usually hold ourselves to. Kind regards,

6/10 Satisfaisant

John

Voyage d’affaires
Room was cold, gaps in windows. Heating didn’t work, there was a small portable heater in room that was not strong enough to heat the room. Offered to move me late evening after unpacked and set up to work. Long waits in bar for food
Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 13 déc. 2023
Dear John,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre hotel. We are very sorry about the heating not working in your room, we understand that this is an inconvenience but please be aware we have made note of your comment and will make the necessary changes in order to stop this happening in the future. Thank you again for leaving us a review, i hope that you choose to stay with us again soon so we get the opportunity to show you the standard of service we usually hold ourselves to. Kind regards,Robyn

4/10 Médiocre

Laura

Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 13 déc. 2023
Dear Laura,Thank you for taking the time to tell us about your stay. We are very sorry to see that you did not enjoyed your stay with us. We hope you choose to stay with us again soon and we can show you the standard we usually hold ourselves to. Kind regards,Robyn

8/10 Bien

Yakub

Séjour de 2 nuits en décembre 2023
Réponse de Robyn le 27 déc. 2023
Dear Yakub, Thank you for taking the time to share you experience at The Mercure Bedford Centre Hotel with us. We are glad to hear you enjoyed your stay with us and we hope you choose to stay with us again soon. Kind regards,Robyn

6/10 Satisfaisant

Jamie

Séjour de 3 nuits en décembre 2023
Réponse de Robyn le 10 déc. 2023
Thank you for leaving us a review! We are sorry that your stay wasn't a 10/10 experience, we hope your next one is.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 10 déc. 2023
Thank you for leaving us a lovely review! We hope to welcome you back soon.

8/10 Bien

matthew

Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 10 déc. 2023
Thank you for leaving us a lovely review!

8/10 Bien

Iain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely view of river at breakfast
Night over when seeing a gig in town so didn't want to drive back. Handy for town centre. Lovely view of river at breakfast
Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 10 déc. 2023
Dear Iian, Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are so pleased to hear that you enjoyed your stay with us! We take pride in our riverside view breakfast and we are happy to know you were happy with the experience. Thank you again for leaving us a lovely review. Kind regards,Robyn

10/10 Excellent

Aerson

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice
Yhe heating wasn't working properly
Séjour de 1 nuit en décembre 2023
Réponse de Robyn le 10 déc. 2023
Dear Aerson,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are pleased to hear you enjoyed your stay with us. We are very sorry about the issue regarding your heating, we understand that this is an inconvenience but we are pleased to see that this did not ruin your overall stay. We hope to welcome you back soon. Kind regards,Robyn

6/10 Satisfaisant

Mark

Voyage d’affaires
Les points forts : Propreté
Never again.
Cold rooms, no heating, breakfast poor quality and no coffee.
Séjour de 1 nuit en novembre 2023
Réponse de Robyn le 10 déc. 2023
Dear Mark, Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are very sorry that you did not enjoy your stay with us. We understand that the heating not working is an inconvenience but we hope our team brought heaters to your room to accomodate for this. We hope you choose to stay with us again so we get the opportunity to show you the standard usually hold ourselves to. Kind regards,Robyn

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
Séjour de 1 nuit en novembre 2023
Réponse de Robyn le 16 nov. 2023
Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,Robyn

10/10 Excellent

Debbie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Robyn le 16 nov. 2023
Dear Debbie,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are so pleased to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,

10/10 Excellent

Luke

Séjour de 1 nuit en novembre 2023
Réponse de Robyn le 16 nov. 2023
Dear Luke,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,

2/10 Horrible

Haider

Séjour de 1 nuit en novembre 2023
Réponse de Robyn le 16 nov. 2023
Dear Haider,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are sorry that you did not enjoy your stay with us. I hope you choose to stay with us again so we can show you the standard we usually hold ourselves to. Kind regards,Robyn

6/10 Satisfaisant

Ian

Voyage en couple
Les points forts : Personnel et service
The reception area and the restaurant were nicely laid out, unfortunately there was little soap/shower gel in bathroom bottles not filled up and unable to get heating on in the room
Séjour de 1 nuit en octobre 2023
Réponse de Robyn le 16 nov. 2023
Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We are very sorry about the shower gels not being filled up, but please be aware that our reception team would have been more than happy to grab you some new ones. Thank you again for leaving us a review. We hope you choose to stay with us again. Kind regards,Robyn

10/10 Excellent

Kenji

Séjour de 2 nuits en octobre 2023
Réponse de Robyn le 17 nov. 2023
Thank you for leaving us a review!

6/10 Satisfaisant

CORDELLA

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Robyn le 16 nov. 2023
Dear Cordella,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,Robyn

10/10 Excellent

Samuele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Robyn le 16 nov. 2023
Dear Samuele,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,

4/10 Médiocre

Emmanuel

Voyage d’affaires
Les points faibles : Propreté
Great location - in need of modernisation
Stayed in room 15. Was initially very cold in the room with the aircon left on by cleaners. Aircon/heating system isn’t very straight forward and had to request assistance from hotel staff. The room was still quite cold and so had to request a heater. Gym is currently closed due to refurbishment and not mentioned on hotels.com or the hotel website. Entrance to hotel from the carpark needs updating as currently you have to be let in by someone at reception. Had to wait a couple of times as there was no one at the reception desk. Cleaning standards can be improved as the stairs looked like the needed hoovering for the 5 days I stayed there was also a glass that was lying around for 3 days. Location is excellent for staying in Bedford very close to city centre and reasonably priced car park.
Séjour de 5 nuits en octobre 2023
Réponse de Robyn le 16 nov. 2023
Dear Emmanuel, Thank you for taking the time to tell us about your stay at the Mercure Bedford Centre Hotel. We are so pleased to hear that you enjoyed our location and got the opportunity to explore it. We are very sorry that the cleanliness of the hotel was not up to standard! We do hope this did not ruin your overall stay with us. Our heating system is currently getting fixed to ensure these issues do not happen again. Yet again we are very sorry about these inconveniences but we do hope you choose to stay with us again so we get the chance to show you the usual standard we hold ourselves to. Kind regards,Robyn

8/10 Bien

Tilla

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location by the river which is good for picturesque walks and also on the High Street. Staff were friendly and helpful
Séjour de 1 nuit en septembre 2023
Réponse de Robyn le 16 nov. 2023
Dear Tilla,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We take pride in our location so we are happy you got the opportunity to explore it. We hope you choose to stay with us again. Kind regards,Robyn