Avis sur Allure Hotel & Conference Centre, Ascend Hotel Collection
Allure Hotel & Conference Centre, Ascend Hotel Collection
20 Fairview Rd, Barrie, ON
Avis
7,6
Bien
7,6/10
Propreté
8,2/10
Personnel et service
7,2/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
16 juil. 2023
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2023
Réponse de Guest Service Manager le 11 sept. 2023
Hello Jessica,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
8/10 Bien
Renee
Voyage en couple
12 juin 2023
Les points forts : Infrastructures et conditions de l’hébergement
Renee
Séjour de 2 nuits en juin 2023
6/10 Satisfaisant
Frédéric
10 oct. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Frédéric
Séjour de 1 nuit en octobre 2022
Réponse de Allure Team le 13 oct. 2022
Dear Frederic, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are happy that you liked that the bed was very comfortable and the pillows too. Also, we apologize for the inconvenience mentioned.We hope to see you again soon!Regards
8/10 Bien
Manon
Voyage en famille
26 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manon
Séjour de 1 nuit en septembre 2022
Réponse de Allure Team le 26 sept. 2022
Dear Manon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are happy that you thought the hotel wasn't too expensive. We hope to see you again soon!Regards
10/10 Excellent
Christian
Voyage en couple
8 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 1 nuit en septembre 2022
Réponse de Allure Team le 8 sept. 2022
Dear Christian, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are happy that you liked the cleanliness of the hotel, and that it was close to good restaurants. We hope to see you again soon!RegardsRegards
8/10 Bien
Isabelle
Voyage en couple
8 sept. 2021
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Isabelle
Séjour de 3 nuits en août 2021
Réponse de Allure Barrie Team le 10 sept. 2021
Dear Isabelle, Thank you for your review. We look forward to welcoming you again soon!
10/10 Excellent
Nancy
23 août 2021
Nancy
Séjour de 1 nuit en août 2021
Réponse de Allure Barrie Team le 16 sept. 2021
Dear Nancy, Thank you for your review. We look forward to welcoming you again soon!
8/10 Bien
Voyageur vérifié
Voyage en famille avec de jeunes enfants
18 août 2021
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 1 nuit en août 2021
Réponse de Allure Barrie Team le 19 août 2021
Dear Anonymous, Thank you for taking the time to tell us about your stay at Allure Hotel & Conference Centre. It’s great to hear you enjoyed our convenient location. We look forward to welcoming you again soon!
10/10 Excellent
Regis
Voyage en famille
31 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Regis
Séjour de 1 nuit en juillet 2021
Réponse de Allure Barrie Team le 2 août 2021
Dear Brian, Thank you for your review. A positive guest experience is something our team takes great pride in. We look forward to welcoming you again soon!
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
26 juil. 2021
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2021
Réponse de Allure Barrie Team le 26 juil. 2021
Dear Anonymous, Thank you for taking the time to tell us about your stay at Allure Hotel & Conference Centre. We are sorry you weren't impressed by our hotel. Please know that your feedback is extremely valuable to us and we use feedback, such as yours, to continuously make changes to improve the guest experience. We look forward to welcoming you again soon!
8/10 Bien
Jessica
Voyage en groupe
23 mars 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jessica
Séjour de 1 nuit en mars 2021
Réponse de HI Barrie Team le 26 mars 2021
Dear Jessica, Thank you for your review. We are happy to hear you enjoyed your stay with us and found our rates to be reasonable. We look forward to serving you again!
8/10 Bien
Voyageur vérifié
6 sept. 2020
Voyageur vérifié
Séjour de 1 nuit en septembre 2020
Réponse de HI Barrie Team le 15 sept. 2020
Thank you for your review. We are glad you enjoyed your stay!
2/10 Horrible
Voyageur vérifié
Voyage en famille
15 août 2020
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en août 2020
8/10 Bien
Voyageur vérifié
27 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Ken le 11 févr. 2020
I do hope your future travel plans will include a return to the Barrie area so we may be of service to you again.
10/10 Excellent
Voyageur vérifié
Voyage en famille
23 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Ken le 23 janv. 2020
Merci d'avoir pris le temps de nous faire part de vos précieux commentaires et je suis ravi que vous ayez apprécié votre séjour à l'hôtel. Je ne manquerai pas de transmettre votre commentaire favorable sur notre offre de déjeuner à notre équipe culinaire et je vous remercie de reconnaître leurs efforts.
8/10 Bien
Voyageur vérifié
12 nov. 2019
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Ken le 16 nov. 2019
I do hope your future travel plans will include a return to the Barrie area so we may be of service to you again.
10/10 Excellent
Claudette
6 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Claudette
Séjour de 1 nuit en août 2019
Réponse de William le 7 août 2019
Thank you for taking the time to provide us with your valuable feedback and I'm delighted you enjoyed your stay at the hotel
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
31 juil. 2019
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
8/10 Bien
Brian
28 mai 2024
Les points forts : Propreté et personnel et service
Brian
Séjour de 1 nuit en mai 2024
8/10 Bien
Lynn
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynn
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 27 mai 2024
Dear Lynn,Thank you for your feedback regarding the toilet height. We apologize for any inconvenience this may have caused during your visit. Your comfort is important to us, and we will certainly consider your suggestion for future improvements. We hope to welcome you back soon and provide a more comfortable experience. Thank you for staying with us!
8/10 Bien
Amir
20 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Amir
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Manager le 22 mai 2024
Dear Amir,Thank you for sharing your feedback. We're glad you found value in our services and enjoyed your stay. Your comments help us improve, and we appreciate your input. If there's anything specific we can do better, please let us know. We hope to welcome you back soon!Best regards,
2/10 Horrible
Matthew
19 mai 2024
Les points faibles : Personnel et service
Matthew
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 27 mai 2024
Dear Matthew,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced.We understand your frustration regarding the additional deposit required at check-in. To clarify, our policy of requiring a credit card for check-in, along with the deposit information, is indeed communicated through multiple channels. This information is prominently displayed on our website, and guests receive a message from the booking website as well as an email detailing these requirements.We regret that you were unable to reach us by phone and that this led to confusion upon your arrival. Our team is committed to ensuring clear and transparent communication to prevent such issues. We will review our processes to improve accessibility and response times.If there is anything further we can do to assist you, please do not hesitate to reach out to our customer service team.
2/10 Horrible
Jordana
Voyage en famille avec de jeunes enfants
14 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jordana
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Manager le 16 mai 2024
Hello Jordana,I'm sorry to hear about your disappointing experience. It sounds like there were multiple issues that impacted your stay. The unavailability of amenities like the pool, hot tub, and functioning fridge, along with a faulty blow dryer, must have been frustrating. It's understandable that you expected better responsiveness from the staff, especially when it came to basic amenities. Your feedback highlights areas where the hotel could improve its service and communication to ensure a more pleasant stay for guests in the future.Thank you
6/10 Satisfaisant
John
12 mai 2024
John
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 12 mai 2024
Dear John,We sincerely apologize for the inconvenience caused by the closure of the hot tub during your stay. Our team understands the disappointment this may have caused, and we're truly sorry for any disruption to your plans.To make amends for this unexpected maintenance issue, we provided additional inclusions to enhance your experience. Your feedback regarding the cleanliness is duly noted, and we assure you that we are taking steps to address these concerns promptly.Thank you
8/10 Bien
Charles
Voyage en groupe
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 6 mai 2024
Hello Charles,Thank you for your positive feedback.Hope to welcome you again soon.Thank you,
2/10 Horrible
Kathy
Voyage d’affaires, Voyage en couple
2 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathy
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 12 mai 2024
Dear Kathy,I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and we'll address these issues immediately to ensure they don't recur. Please accept our sincerest apologies for falling short of your expectations. We value your loyalty and hope to have the opportunity to regain your trust on your next visit. Thank you for bringing this to our attention.
4/10 Médiocre
Karie
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karie
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 24 avr. 2024
Hello Karie,Thank you for taking time to provide your feedback about your experience.I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future.Thank you,
10/10 Excellent
Ray
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ray
Séjour de 2 nuits en avril 2024
Réponse de Guest Service Manager le 24 avr. 2024
Hello Ray,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
10/10 Excellent
Anastasia
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anastasia
Séjour de 2 nuits en avril 2024
Réponse de Guest Service Manager le 24 avr. 2024
Hello Anastasia,Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,
10/10 Excellent
Carolyn
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carolyn
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 11 avr. 2024
Hello Carolyn,Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,
8/10 Bien
Connie
6 avr. 2024
Les points forts : Propreté
Connie
Séjour de 2 nuits en avril 2024
Réponse de Guest Service Manager le 11 avr. 2024
Hello Connie, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
6/10 Satisfaisant
Shawn
31 mars 2024
Les points faibles : Personnel et service
Shawn
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 31 mars 2024
Hello Shawn,We apologize for the inconvenience caused by our new front desk staff member. We will address this issue promptly to ensure a pleasant experience for all our guests.
4/10 Médiocre
Rebecca
Voyage en famille
25 mars 2024
Les points forts : Équipements
Les points faibles : Propreté
Rebecca
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 31 mars 2024
Hello Rebecca,We sincerely apologize for the inconvenience you experienced with the cleanliness and drainage in the washroom. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.
6/10 Satisfaisant
Lin
23 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lin
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 24 mars 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
8/10 Bien
Ronald
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements
Ronald
Séjour de 3 nuits en mars 2024
Réponse de Guest Service Manager le 22 mars 2024
Thank you for your feedback. We're glad to hear you found our location convenient and enjoyed a clean and quiet room. We apologize for the bathroom issue and will address it promptly. We appreciate your understanding and hope to welcome you back for an improved experience. Safe travels!
2/10 Horrible
Dorothy-Jean
11 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dorothy-Jean
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 22 mars 2024
I sincerely apologize for the inconvenience caused by the cleanliness issue in your room. Please be assured that we will address this immediately. Your comfort and satisfaction are our top priorities, and we appreciate your feedback to help us improve. Thank you for bringing this to our attention.
10/10 Excellent
Jonathan
Voyage en groupe
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 2 nuits en mars 2024
Réponse de Guest Service Manager le 22 mars 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
4/10 Médiocre
Sylvie
Voyage en couple
10 mars 2024
Les points faibles : Équipements
Sylvie
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 22 mars 2024
We sincerely apologize for the unfortunate event you experienced. Here at our company, excellent customer support is paramount to us, and occurrences like this are rare exceptions.
10/10 Excellent
Ramona
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ramona
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 22 mars 2024
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,
8/10 Bien
Ming
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ming
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 22 mars 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
4/10 Médiocre
Melissa
Voyage d’affaires
1 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 5 nuits en février 2024
Réponse de Guest Service Manager le 22 mars 2024
Dear Melissa,We sincerely apologize for the inconvenience you experienced during your stay with us. We regret that your room was not cleaned and for the additional charge you incurred upon check-in. We also acknowledge the limited pool availability during your visit. However, we are pleased to hear positive feedback about our restaurant staff and the desk team at checkout. Your feedback is valuable, and we will address these issues to ensure a better experience for our future guests.
8/10 Bien
Olajumoke
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Olajumoke
Séjour de 2 nuits en février 2024
Réponse de Guest Service Manager le 22 mars 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
10/10 Excellent
Bruce
28 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en février 2024
Réponse de Guest Service Manager le 22 mars 2024
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,
10/10 Excellent
Dean
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dean
Réponse de Guest Service Manager le 22 mars 2024
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,
4/10 Médiocre
Peter
Voyage en famille avec de jeunes enfants
26 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en février 2024
Réponse de Guest Service Manager le 22 mars 2024
I sincerely apologize for the inconveniences you've experienced during your stay. Your feedback is invaluable to us, and I assure you we will address these issues immediately to enhance our services. Please allow us to make it right for you.
8/10 Bien
Catherine
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catherine
Séjour de 2 nuits en février 2024
Réponse de Guest Service Manager le 22 mars 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
8/10 Bien
Ryan
24 févr. 2024
Ryan
Séjour de 1 nuit en février 2024
Réponse de Guest Service Manager le 22 mars 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
10/10 Excellent
Scott
22 févr. 2024
Scott
Séjour de 2 nuits en février 2024
Réponse de Guest Service Manager le 25 févr. 2024
Dear Scott, Thank you so much for taking the time to share your experience and leaving 5 star rating. We are happy to hear that you had a great time at our hotel. We look forward to seeing you again soon.Thank you,
10/10 Excellent
Mike
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mike
Séjour de 2 nuits en février 2024
Réponse de Guest Service Manager le 25 févr. 2024
Dear Mike,Thank you so much for taking the time to share your experience and leaving 5 star rating. We are happy to hear that you had a nice stay with us. We look forward to seeing you again soon.Thank you,
8/10 Bien
Thomas
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en février 2024
Réponse de Guest Service Manager le 25 févr. 2024
Dear Thomas, Thank you so much for taking the time to share your experience with us. We take pride in knowing our guests are happy with their stay experience.Thank you,