Piscine extérieure, parasols de plage, chaises longues
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Avis sur Novotel Bangkok Sukhumvit 20

4.5 out of 5
Novotel Bangkok Sukhumvit 20
19/9 Sukhumvit 20 Klong Toey 10110, Bangkok, Bangkok (province)

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 620 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 301 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 54 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 1002." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Michel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent hôtel
Séjour de 2 nuits en octobre 2023
Réponse de Kanta Hanvesakul - Resident Manager le 14 nov. 2023
Dear Khun Michel,Thank you very much for taking the time to write your review of your recent experience with us. We are pleased to know that you had an enjoyable stay and thank you for your valuable comments and score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

10/10 Excellent

Serge

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellentes prestations
Séjour de 24 nuits en juillet 2023
Réponse de Kanta Hanvesakul - Resident Manager le 3 août 2023
Dear Khun Serge,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay and thank you for the wonderful comments. These comments are very important for us in ensuring that we provide the best level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

10/10 Excellent

Serge

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raffinement et Excellence de l'accueil et des prestations, gentillesse de efficacité de l'ensemble du personnel à tous niveaux. J'y retournerai avec joie et grand plaisir. Avec tous mes remerciements. Serge Imperato.
Séjour de 3 nuits en avril 2023
Réponse de Kanta Hanvesakul - Resident Manager le 17 avr. 2023
Dear Mr. Serge,Thank you very much for taking the time to write your review regarding your recent experience with us. We have shared your compliments with the entire team, as it is such a joy to hear that you had an enjoyable stay. Thank you for the wonderful comments, as these comments are very important for us as we strive to ensure that all our valued guests are provided with the best level of services. Thank you once again and we look forward to welcoming you back soon! Yours sincerely,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agréable mais très impersonnel. Le petit déjeuner est décevant pour un Novotel. Le personnel est très aimable. Bon séjour globalement mais nous comparerons avec d’autres hôtels pour un prochain voyage
Séjour de 3 nuits en janvier 2022
Réponse de Kanta Hanvesakul le 15 mars 2022
Dear valued Guest, Thank you very much for taking the time to write your review on Expedia regarding your recent experience with us. We are pleased to hear that you liked our friendliness of our staff. However, we are indeed sorry to learn that you were disappointed with our breakfast. Your comment have been shared with our Food & Beverage Manager for improvements. Once again thank you for your valuable feedback. We look forward to welcoming you back again soon.

6/10 Satisfaisant

Alexandre

Les points forts : Propreté, personnel et service, confort de la chambre
Sans plus!
Séjour correcte sans plus ! La chambre est bien mais la clim fait beaucoup de bruit. Novotel fait partie du groupe français accor et pas de TV5 asie alors que beaucoup d’hotels à Bkk le proposent! Le plus décevant est le buffet petit déjeuner, choix minimal, viennoiseries pas bonnes du tout. Je n’y retournerai sans doute pas.
Séjour de 3 nuits en juillet 2020

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
De nombreux petits désagréments :froid dans la chambre et les parties communes,douche peu fonctionnelle,réservation compliquée ont rendus notre séjour moyen bien que le staff ait essayé de nous faire oublier tout cela par sa gentillesse et les services à la fin de notre séjour
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Ludovic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bien
Séjour de 3 nuits en août 2019

8/10 Bien

Voyageur vérifié

Séjour de 4 nuits en août 2019

8/10 Bien

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel récent avec design moderne
Bel hôtel, très récent et avec un très beau design. Les points plus sont la qualité de la literie vraiment de haut niveau, la propreté, le petit-déjeuner varié et vraiment délicieux, le service gratuit de Tuk-Tuk qui vous rapproche du métro aérien Asok, le restaurant BBQ coréen qui est succulent. Le point à améliorer est la politique familiale avec le lit d’appoint qui est en général gratuit dans tous les Novotel sauf celui-là. Cela nous a causé des désagréments avec notre fils qui a dormi par terre sur un matelas la première nuit car Hotels.com n’est pas assez précis et cela a créé un flou. Bon, après négociations tumultueuses, ils ont fait un geste commercial pour les jours suivants. A part ce pb, tout était bien.
Séjour de 5 nuits en juillet 2019

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel genial
Super emplacement, personnel génial, hôtel exceptionnel !
Séjour de 2 nuits en décembre 2018

6/10 Satisfaisant

olivier

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Réservation non conforme
Nous avons été surpris en arrivant de voir que la chambre n avait qu un lit alors que notre réservation était pour 3. Malgré l âge maxi de l enfant fixé à 15ans ce qui est l âge de notre fils, on nous a indiqué que l hôtel n avait plus de chambre assez grande pour l extrabed. Seule solution proposée, une chambre familiale avec 120€ de supplément. N ayant aucune autre possibilité, nous avons été pris en otage et accepté....
Séjour de 2 nuits en mars 2019

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Au top
Super hôtel. Un accueil génial et un roof top de malade
Séjour de 2 nuits en décembre 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Il n’y a pas de savon dans les douches le miroir salle de bain est à 3 mètres du lavabo
Séjour de 3 nuits en février 2019

10/10 Excellent

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe
Tout était parfait. De l’accueil aux excursions, rien à redire.
Séjour de 4 nuits en janvier 2019

10/10 Excellent

Cécile

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2018

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbes prestations
Quelle expérience exceptionnelle! L équipe est vraiment au top. Le petit déjeuner est très copieux Les chambres sont spacieuses et raffinées avec une literie très confortable. L emplacement en cours de ville est excellent et pour autant, l hôtel est au calme
Séjour de 2 nuits en décembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
piscine agréable et bon niveau de service. L’hotel est bien situé
Séjour de 2 nuits en novembre 2018

10/10 Excellent

michella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon standing ,bien placé, bon petit déjeuner.
Il n'y a pas grand chose à en dire , le checkin était un peu long ,en général c est plus rapide dans ce type d'établissement. Hotel correct propre sur soi, bon service, excellent petit déjeuner avec vraiment beaucoup de choix ! J ai pas vraiment compris le concept de la salle de ouverte sur la chambre mais bon.Il est bien situé dans Bangkok pour le shopping et les balades. Je le conseille.
Séjour de 2 nuits en octobre 2018

8/10 Bien

Zohra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en août 2018

10/10 Excellent

Marine

Ravis
Notre séjour était parfait. Prestations de qualité. Chambre spacieuse. piscine ouverte jusqu'à 22h. Bon appareil de musculation. Le Roof top quand on s'arrête au 25 ème étage et que l'on va a pied jusqu'au 26ème vaut vraiment le détour. Le personnel est charmant et nous trouve des taxis facilement par contre n'espérez pas avoir de taxi avec compteur mais les prix ne sont pas élevé. Petite info, il vous coutera 200 Bath jusqu'au MBK centre et 300 Bath jusqu'à l'aéroport international. Ravi de notre séjour, pour preuve, nous y sommes resté une nuit de plus.
Séjour de 1 nuit en août 2018

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Confort de la chambre
Moyen
Très belle piscine. Manque paroi douche. Salle de bain nécessite de rafraîchissement .
Séjour de 2 nuits en août 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour très agréable, personnel gentil et très accueillant
Séjour de 4 nuits en mai 2018

10/10 Excellent

Magalie , Ste suzanne

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Rien à dire , tout était bien
Séjour de 4 nuits en mai 2018

8/10 Bien

BRUNO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en février 2018

10/10 Excellent

Thomas, Laguna Niguel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall a very nice hotel. Good breakfast and convenient
Séjour de 1 nuit en mai 2024
Réponse de Kanta Hanvesakul - Resident Manager le 23 mai 2024
Dear Thomas,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you had a wonderful stay and enjoyed at our hotel. Thank you for the compliments for breakfast, these comments will be shared with the team members and Senior Management. We look forward to welcoming you back soon!Yours sincerely,

10/10 Excellent

MAHER, Gorham

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my third time I book in this hotel in arrow is so good and I recommend everyone to book in this hotel
Séjour de 6 nuits en mai 2024
Réponse de Kanta Hanvesakul - Resident Manager le 23 mai 2024
Dear Maher,Thank you very much for taking the time to review your recent experience with us. We are pleased to know that you enjoyed your experience and thank you for your valuable score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

8/10 Bien

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Top
Séjour de 2 nuits en février 2024
Réponse de Kanta Hanvesakul - Resident Manager le 23 mai 2024
Dear Peter,We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Teck Meng Wilson, Singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice no fuss property
Séjour de 7 nuits en avril 2024
Réponse de Kanta Hanvesakul - Resident Manager le 26 avr. 2024
Dear Mr. Wilson,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay. These comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

2/10 Horrible

Jessica

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements
Our experience at Novotel was highly disappointing. The customer service was subpar, and we won't be returning or recommending it to anyone. Despite booking a two-night stay along with our friends, we were charged a deposit four times higher than theirs - $8000 baht compared to their $2000 baht deposit. When we politely inquired about the discrepancy, the staff was rude and dismissive. They told us not to worry about the larger deposit since we would get it back if there was no damage to the room. Even when considering adding breakfast to our reservation, we were quoted different rates than our friends who had just done the same. The entire stay was uncomfortable, with the night staff displaying unprofessional behavior. It's clear that it's an acceptable practice for them to profile guests and charge deposits accordingly. While we did eventually receive our deposit back, the whole ordeal left us feeling uneasy about the hotel's practices and treatment of guests.
Séjour de 2 nuits en avril 2024
Réponse de Nikolay Stoyanov - General Manager le 26 avr. 2024
Dear Jessica,Thank you for choosing Novotel Bangkok Sukhumvit 20 for your recent stay, and we appreciate your feedback. We apologize for any inconvenience you experienced during your visit, and we take your comments seriously.We regret the confusion regarding the deposit amount. Our standard policy is to collect a deposit for guest room charges, in case not prepaid, and incidental expenses, which usually cover food and beverage consumption within our premises. Deviations from this policy should be clearly communicated to guests.Please note that the receptionist, who checked you in, got confused by the additional charges for your early check-in and the fact that several rooms were under the same party. We are committed to improving our team’s performance and their understanding of our deposit procedures. Rest assured, we will address this internally to prevent similar incidents in the future.We also would like to apologize for not clearly explaining our breakfast rate policies. We do offer discounted, fully prepaid rates upon check-in. If these rates are not secured at that time, our standard walk-in rate applies at the restaurant.Once again, we are sorry if you felt uncomfortable during your stay. Our employee’s intention was not to make you feel this way, and we appreciate your understanding.Profiling guests based on deposits is not our practice, and we apologize for any negative impression. On the contrary, we are glad that you eventually received your deposit back. Your feedback highlights areas where we can improve, and we appreciate your patience.We value your feedback as it helps us enhance our service. We hope that this experience will not prevent you from visiting us again in the future.Warm regards,

10/10 Excellent

Tibor

G
Séjour de 5 nuits en avril 2024
Réponse de Kanta Hanvesakul - Resident Manager le 10 avr. 2024
Dear Tibor,We very much appreciate your score rating regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Bogdan Mihai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Kanta Hanvesakul - Resident Manager le 10 avr. 2024
Dear Bogdan Mihai,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

10/10 Excellent

TOMOYO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Kanta Hanvesakul - Resident Manager le 3 avr. 2024
Dear Tomoyo,We very much appreciate your score rating regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Magnus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Kanta Hanvesakul - Resident Manager le 3 avr. 2024
Dear Magnus,Thank you very much for taking the time to rate the score regarding your recent experience with us. We are very glad to learn that you had a pleasant stay. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

8/10 Bien

Rajeshwar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very clean and well kept.
Séjour de 2 nuits en mars 2024
Réponse de Kanta Hanvesakul - Resident Manager le 3 avr. 2024
Dear Rajeshwar,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

10/10 Excellent

Sharmistha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to transportation on metro.
Séjour de 3 nuits en mars 2024
Réponse de Kanta Hanvesakul - Resident Manager le 3 avr. 2024
Dear Sharmistha,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us and found the hotel location to be convenient. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back.Yours sincerely,

10/10 Excellent

Yuki

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
近くにあるカフェやレストランが好きなので、環境も好きです。本当に特に不満がないホテルでした。プールがやや混んでいたけど、ホテルのせいではないし。
Séjour de 2 nuits en mars 2024
Réponse de Kanta Hanvesakul - Resident Manager le 3 avr. 2024
Dear Ms. Yuki,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay and thank you for the wonderful comments. These comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

10/10 Excellent

Maung Tun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
In business district area and convenient.
Séjour de 2 nuits en février 2024
Réponse de Kanta Hanvesakul - Resident Manager le 11 mars 2024
Dear Maung Tun, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you enjoyed your stay with us and liked our hotel location. Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

8/10 Bien

Alan, Katy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 19 nuits en janvier 2024
Réponse de Kanta Hanvesakul - Resident Manager le 1 mars 2024
Dear Khun Alan,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

10/10 Excellent

Patric

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Novotel is at a great and convenient location.
Séjour de 3 nuits en janvier 2024
Réponse de Kanta Hanvesakul - Resident Manager le 27 févr. 2024
Dear Patric,Thank you very much for taking the time to review your recent experience with us. We are pleased to know that you enjoyed your experience and thank you for your valuable score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

8/10 Bien

Hon Chun Andy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Kanta Hanvesakul - Resident Manager le 27 févr. 2024
Dear Hon Chun Andy,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

10/10 Excellent

Allan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyday room cleaning, clean gym and swimming pool. Massage at hotel was also amazing.
Séjour de 8 nuits en février 2024
Réponse de Kanta Hanvesakul - Resident Manager le 27 févr. 2024
Dear Allan,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay and thank you for the massage in the hotel. These comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

10/10 Excellent

Shiozaki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel. I would like to select this hotel if have a chance to visit Bangkok again.
Séjour de 3 nuits en février 2024
Réponse de Kanta Hanvesakul - Resident Manager le 21 févr. 2024
Dear Khun Shiozaki,Thank you very much for taking the time to write your review regarding your recent experience with us. We are glad to learn that you enjoyed your stay. Please rest assured that we are committed to providing the highest level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back soon.Your Sincerely,

8/10 Bien

SHENG-YI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
服務好、整潔。
Séjour de 4 nuits en février 2024
Réponse de Kanta Hanvesakul - Resident Manager le 21 févr. 2024
Dear SHENG-YI,We very much appreciate your review regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Bruce, Collingwood

Séjour de 3 nuits en février 2024
Réponse de Kanta Hanvesakul - Resident Manager le 3 avr. 2024
Dear Mr. Bruce,Thank you very much for taking the time to rate the score regarding your recent experience with us. We are very glad to learn that you had a pleasant stay. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

10/10 Excellent

Izidor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2024
Réponse de Kanta Hanvesakul - Resident Manager le 14 févr. 2024
Dear Izidor,Thank you very much for taking the time to review regarding your recent experience with us. We are very glad to learn that you had a great experience and thank you for the wonderful score. Your review is very important for us in ensuring that we provide the best level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

10/10 Excellent

Edna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great! Thank you for all the staff at Novotel Sukhumvit 20👍
Séjour de 3 nuits en février 2024
Réponse de Kanta Hanvesakul - Resident Manager le 14 févr. 2024
Dear Khun Edna,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back.Yours sincerely,

6/10 Satisfaisant

Masaya

Les points forts : Propreté
Good
Séjour de 2 nuits en février 2024
Réponse de Kanta Hanvesakul - Resident Manager le 14 févr. 2024
Dear Masaya,Thank you very much for taking the time to rate the score regarding your recent experience with us. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please feel free to share more details at H9343-GM2@accor.com for our improvement.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

10/10 Excellent

DONGSEOP

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가성비 좋은 숙소
도심에 있어 이동하기도 편하고, 가성비 괜찮은 곳입니다. 출장가시거나, 여행시 이용하기 좋아요
Séjour de 2 nuits en janvier 2024
Réponse de Kanta Hanvesakul - Resident Manager le 6 févr. 2024
Dear r2thebizel,Thank you for your wonderful review! Your comments will be shared with our entire team as it always nice to hear that our guests have enjoyed their stay.Thank you once again for your valuable feedback and we look forward to welcoming you back soon!Yours sincerely,

10/10 Excellent

Luisa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Kanta Hanvesakul - Resident Manager le 6 févr. 2024
Dear Ms. Luisa,Thank you very much for taking the time to rate the score regarding your recent experience with us. We are very glad to learn that you had a pleasant stay. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,