Avis sur Chatrium Hotel Riverside Bangkok
Chatrium Hotel Riverside Bangkok
28 Charoenkrung Soi 70, Bangkholame, Bangkok, Bangkok
Avis
9,4
Exceptionnel
9,4/10
Propreté
9,6/10
Personnel et service
9,2/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Manfred - GM le 20 mai 2024
Merci beaucoup pour votre avis élogieux! Nous sommes ravis d'apprendre que vous avez apprécié la vue, le balcon et notre emplacement. C'est formidable de savoir que vous avez trouvé notre hôtel propre et tranquille, et que vous avez bénéficié d'un surclassement. Votre reconnaissance pour notre équipe est grandement appréciée. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt!Cordialement, Manfred Ilg Directeur Général
10/10 Excellent
Patricia
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 2 nuits en mars 2024
Réponse de Manfred - GM le 9 avr. 2024
Dear Patricia,Merci beaucoup and thank you very much indeed for your recent visit and kind words. Wishing you a wonderful onwards journey! With kind regards,Manfred IlgGeneral Manager
10/10 Excellent
Julien
Voyage en groupe
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julien
Séjour de 1 nuit en mars 2024
Réponse de Manfred - GM le 20 mars 2024
Dear Julien,Thank you for your recent visit. Your kind words have truly brightened our day. It's delightful to learn that our riverside view room, pool, bar, and most importantly, our staff have lived up to your expectations. We're thrilled that you had a wonderful moment with us. Your intention to return on your next trip to Bangkok is the highest compliment we could hope for. We eagerly look forward to welcoming you back.With kind regards,Manfred IlgGeneral Manager
10/10 Excellent
Olivier, St Laurent du Var
Voyage en groupe, Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olivier
Séjour de 3 nuits en février 2024
Réponse de Manfred - GM le 21 févr. 2024
Dear Guest,Your continued loyalty to Chatrium Hotel Riverside Bangkok is greatly appreciated. Your positive comments regarding our staff's professionalism and the cleanliness of our establishment are truly heartening. It is always our aim to provide a top-notch experience for our guests, and we're delighted to hear that we have been able to meet your expectations consistently over the years.We look forward to your future visits and ensuring that they continue to be enjoyable.With kind regards,
10/10 Excellent
Olivier, St Laurent du Var
Voyage en groupe, Voyage en couple
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olivier
Séjour de 4 nuits en février 2024
Réponse de Manfred - GM le 9 févr. 2024
Dear Olivier,Thank you for your continued loyalty and for sharing your wonderful experience with us. We're thrilled to hear that you once again enjoyed your stay at Chatrium Hotel Riverside Bangkok, and that our attentive staff and breakfast offerings exceeded your expectations.Your kind words serve as a great source of encouragement for our team, and we're committed to maintaining this level of excellence. We look forward to welcoming you back for another exceptional stay in the near future.Best regards,
10/10 Excellent
Nadia
Voyage en famille
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nadia
Séjour de 2 nuits en février 2024
Réponse de Manfred - GM le 7 févr. 2024
Cher client,C'est un immense plaisir de savoir que vous avez vécu une expérience délicieuse lors de votre troisième séjour dans notre hôtel. Vos compliments sur la propreté, l'excellent petit déjeuner et le professionnalisme de notre personnel sont très appréciés. En outre, il est merveilleux d'apprendre que vous avez apprécié la suite spacieuse avec vue sur la ville de Bangkok et que vous avez trouvé notre emplacement idéal pour votre visite.Veiller à ce que nos clients passent un séjour mémorable est au cœur de notre activité. Vos commentaires positifs témoignent de nos efforts et nous continuerons à nous efforcer d'atteindre les normes élevées que vous attendez de nous.Une fois encore, nous vous remercions d'avoir choisi le Chatrium Hotel Riverside Bangkok. Nous sommes impatients de vous accueillir à nouveau pour un séjour agréable à l'avenir.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
10/10 Excellent
Guylaine, Mistissini
Voyage en couple
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guylaine
Séjour de 3 nuits en janvier 2024
Réponse de Manfred - GM le 22 janv. 2024
Cher client,Il est merveilleux d'entendre que vous avez apprécié votre séjour au Chatrium Hotel Riverside Bangkok. Votre satisfaction concernant la grande chambre, la propreté, le confort du lit, la piscine et la navette fluviale est particulièrement appréciée. Nous nous efforçons toujours de fournir à nos clients une expérience de séjour exceptionnelle et sommes ravis de savoir que nous avons atteint cet objectif lors de votre visite.Cordialement,
10/10 Excellent
CREUZEVAULT
8 janv. 2024
CREUZEVAULT
Séjour de 2 nuits en janvier 2024
Réponse de Manfred - GM le 10 janv. 2024
Dear Guest, Thank you for your visit and generous rating. The team and I look forward to welcoming you back again soon. Sincerely yours,
10/10 Excellent
Nadia
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nadia
Séjour de 2 nuits en décembre 2023
Réponse de Manfred - GM le 11 déc. 2023
Dear Nadia, Thank you for coming to visit us for the second time, and for your kind words and rating. I am thrilled to learn how much you also enjoyed this stay, and will happily share your compliments with the entire team. Sending you Season's Greetings from Bangkok, Sincerely yours,
10/10 Excellent
Jerome
Voyage en couple
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jerome
Séjour de 1 nuit en novembre 2023
Réponse de Mathurose-Rose le 29 nov. 2023
Dear Jerome,Thank you for coming to visit us, and for the great review. It's wonderful to hear you loved your time by the river especially on our excellent hotel, spacious rooms very responsive staff and amazing breakfast buffet and we hope you can come and visit us again soon.Thank you for choosing Chatrium Hotel Riverside, Bangkok!Warm regards,Mathurose-RoseResident Manager
8/10 Bien
Jean Luc
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel, bien placé
Jean Luc
Séjour de 3 nuits en octobre 2023
Réponse de Mathurose-Rose le 13 nov. 2023
Dear Jean Luc,Bien venue a notre hotel!!A big thanks to you for coming to stay with us and for your kind words, especially with our clean room with beautiful river view, staffs and our shuttle boat which brings you to nearest sky train station. I will happily forward your compliments to the entire team and most importantly that you had a great stay with us. Looking much forward to welcoming you back again soon.Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Nicolas
Voyage en couple
9 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicolas
Séjour de 3 nuits en septembre 2023
Réponse de Mathurose-Rose le 9 sept. 2023
Dear Nicolas,Thank you for coming to visit us, and for the great review. It's wonderful to hear you loved your time by the river, and we hope you can come and visit us again soon.Thank you for choosing Chatrium Hotel Riverside, Bangkok!Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Jeremy
27 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vue magnifique
Jeremy
Séjour de 1 nuit en août 2023
Réponse de Mathurose-Rose le 1 sept. 2023
Dear Jeremy,I really appreciate your star rating and wish to welcome you back again in the future.Thank you for choosing Chatrium Hotel Riverside, Bangkok!Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Delphine
Voyage en famille
9 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel calme idéalement situé en bord de fleuve
Delphine
Séjour de 3 nuits en août 2023
Réponse de Mathurose-Rose le 10 août 2023
Dear Delphine,It is very lovely to read all descriptive review from you, most importantly we are so happy to learn that you had a great stay with us and thank you for choosing to stay with us.Look forward to welcoming you to your second home in Bangkok.Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Christophe
Voyage en famille
28 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J’aime cet hôtel
Christophe
Séjour de 3 nuits en juillet 2023
Réponse de Mathurose-Rose le 29 juil. 2023
Dear Christophe,Bien venue a notre hotel.It is very lovely to read all descriptive review from you, most importantly we are so happy to learn that you had a great stay with us and thank you for your patronage in return to stay with us.Look forward to welcoming you to your second home in Bangkok.Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Nadia
Voyage en famille
23 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nadia
Séjour de 2 nuits en juillet 2023
Réponse de Mathurose-Rose le 25 juil. 2023
Dear Nadia,Thank you for coming to visit us, and for the great review. It's wonderful to hear you loved your time by the river, and we hope you can come and visit us again soon.Thank you for choosing Chatrium Hotel Riverside, Bangkok!Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Vincke
16 nov. 2022
Vincke
Séjour de 3 nuits en octobre 2022
Réponse de Mathurose-Rose le 17 nov. 2022
Dear Vincke,I really appreciate your review and glad to see you had a great time staying with us. We wish to welcome you back again in the future.Thank you for choosing Chatrium Hotel Riverside, Bangkok!Kind regards,Mathurose-RoseResident Manager
4/10 Médiocre
Reine
14 nov. 2022
Reine
Séjour de 3 nuits en novembre 2022
Réponse de Mathurose-Rose le 17 nov. 2022
Dear Reine,I really appreciate your review, however the score you rating is pretty low if there is any suggestion or comments please feel free to let us know so we could do better and improve our services. Wish to welcoming you back again in the future.Kind regards,Mathurose-RoseResident Manager
8/10 Bien
daniel
8 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
daniel
Séjour de 2 nuits en avril 2022
10/10 Excellent
Vincke
Voyage d’affaires
31 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vincke
Séjour de 21 nuits en décembre 2021
Réponse de Daniel - General Manager le 21 févr. 2022
Hello Vincke
Wow thank you for the wonderful review, and for coming to stay with us. I am very grateful for the kind words and hope to see you again soon.
Have a great day.
Daniel
General Manager
10/10 Excellent
Catherine
Voyage en famille
26 déc. 2021
Les points forts : Propreté et personnel et service
Catherine
Séjour de 2 nuits en décembre 2021
Réponse de Daniel - General Manager le 28 déc. 2021
Hello Catherine
Thank you so much for the amazing review. It's wonderful hear you stay was "perfect" and we hope you can come back and see us again soon.
Have a great day.
Daniel
General Manager
10/10 Excellent
Olivier
7 févr. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unforgettable moments,
Olivier
Séjour de 15 nuits en janvier 2021
Réponse de Chatchawan le 8 févr. 2021
Dear Mr. Olivier,
Thank you for staying with us and for sharing your wonderful review to the other travelers after recent stay with us.
We are delighted to learn that you had a pleasant stay with us and happy to know that you enjoyed the service from our professional colleagues. We are fortunate situated beside by the legendary Chao Phraya River, offering unparalleled and truly breathtaking views.
Your kind compliments do indeed give us tremendous encouragement for our ongoing commitment towards service excellence. Please rest assured that we will continue to be receptive and sensitive to the needs of our guests as we endeavor to make each visit a more pleasant and enjoyable experience.
Meanwhile, our entire staff and I very much look forward to the immense pleasure of welcoming you back to your Bangkok home for another memorable visit by the River of Kings.
Yours sincerely,
Chatchawan Napawan
Resident Manager
Chatrium Hotel Riverside Bangkok
8/10 Bien
Voyageur vérifié
Voyage en famille
23 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top !
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Chatchawan le 23 mars 2020
Dear Guest,
Thank you for sparing your valuable time to leave a review following your stay at Chatrium Hotel Riverside Bangkok.
We are delighted to know that we have delivered you one of the best hotel experience. We are also very grateful to you for highlighting our team’s warm hospitality, outdoor pool facilities and room amenities.
Thank you for your perfect rating and we look forward to your continued support.
Yours sincerely,
Chatchawan Napawan
Resident Manager
Chatrium Hotel Riverside Bangkok
10/10 Excellent
Henry
Voyage en famille
12 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon rapport qualité-prix
Henry
Séjour de 4 nuits en février 2020
Réponse de Chatchawan le 14 févr. 2020
Dear Henry,
Warm Greetings from Chatrium Hotel Riverside.
Many thanks for sharing your experience with other fellow travelers in this forum and thank you for choosing Chatrium Hotel Riverside Bangkok as your residence during your recent visit to the 'City of Angels'.
We are so pleased that we managed to live up to your expectations and that our facilities and services met with your approval.
We hope to be able to create another remarkable experience for you again the next time you are back to stay with us.
Yours sincerely,
Chatchawan Napawan
Resident Manager
Chatrium Hotel Riverside Bangkok
10/10 Excellent
Vanessa
Voyage en famille
28 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Vanessa
Séjour de 6 nuits en décembre 2019
Réponse de Chatchawan le 2 févr. 2020
Dear Vanessa,
Thank you for sparing your valuable time to leave a review following your stay at Chatrium Hotel Riverside Bangkok.
We are delighted to know that we have delivered you one of the best hotel experience. We are also very grateful to you for highlighting our team’s warm hospitality, outdoor pool facilities and room amenities.
Thank you for your perfect rating and we look forward to your continued support.
Yours sincerely,
Chatchawan Napawan
Resident Manager
Chatrium Hotel Riverside Bangkok
10/10 Excellent
veronique
Voyage en famille
30 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très confortable
veronique
Séjour de 3 nuits en décembre 2019
Réponse de Chatchawan le 31 déc. 2019
Dear Veronique,
Greetings from Chatrium Hotel Riverside Bangkok.
May I begin by thanking your for taking the time and share your recent stay experience on this channel. It is only through essential feedback such as yours that we can maintain our exacting standards and current position amongst Bangkok’s hotels on this website.
I would like to offer a personal apology for the aspects of your time with us that did not meet your expectations and take this opportunity to respond to some of your comments.
With regard to our beautiful location beside the river, the vast majority of our guests adore this aspect of our hotel, as we are away from the hustle and bustle of the city streets yet still have the excitement of the river nearby. They also love the shuttle boat service we provide from 6am-midnight which connects guests to main public transportation hubs with frequent ease.
Wishing you and family for all the best and prosperous year 2020. Happy New Year 2020.
Yours sincerely,
Chatchawan Napawan
Resident Manager
Chatrium Hotel Riverside Bangkok
8/10 Bien
Voyageur vérifié
21 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
Réponse de Chatchawan le 22 déc. 2019
Dear Guest,
Greetings from Chatrium Hotel Riverside Bangkok.
May I offer word of thanks for rating us such a high score. We hope that you had a great stay with us and our products and service provided by our team meets your expectation.
We are looking forward to welcoming you back to Chatrium Hotel Riverside Bangkok in the not too distant future.
Yours sincerely,
Chatchawan Napawan
Resident Manager
Chatrium Hotel Riverside Bangkok
8/10 Bien
Voyageur vérifié
Voyage en famille
6 déc. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en novembre 2019
Réponse de Chatchawan le 6 déc. 2019
Dear Guest,
Warm Greetings from Chatrium Hotel Riverside Bangkok.
Wow, what a wonderful and encouraging review. We couldn't be more happy to read about your satisfying time at our hotel and that we were able to provide you with such an incredible and memorable experience.
We are looking forward to welcoming you back soon to Chatrium Hotel Riverside Bangkok for another remarkable stay.
Yours sincerely,
Chatchawan Napawan
Resident Manager
Chatrium Hotel Riverside Bangkok
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
4 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
Réponse de Chatchawan le 4 nov. 2019
Dear Guest,
Greetings from Chatrium Hotel Riverside Bangkok.
May I begin by expressing my personal thanks for you taking the time and trouble to complete our online guest satisfaction survey. The opinions of our valued guests are paramount to the success of our business and the satisfaction of all who choose to stay at Chatrium Hotel Riverside Bangkok.
I would like to take this opportunity to sincerely apologize for the aspects of your stay which caused you some disappointment. Please be informed that I have already discussed your feedback regarding the cleanliness with Housekeeping Manager to improve in these area. Please accept my sincere apologies for the inconveniences this caused you.
I would like to end by saying that it was our pleasure to be of service to you during your Bangkok trip and we hope you choose to stay with us again on your next visit to Thailand.
Yours sincerely,
Chatchawan Napawan
Resident Manager
Chatrium Hotel Riverside Bangkok
10/10 Excellent
Voyageur vérifié
27 oct. 2019
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Chatchawan le 28 oct. 2019
Dear Guest,
Greetings from Chatrium Hotel Riverside Bangkok.
May I begin by offering a sincere thank you for rating us such a high score on this platform and thank you for choosing Chatrium Hotel Riverside Bangkok as your residence during your recent visit to the 'City of Angels'.
We hope to be able to create another remarkable experience for you again the next time you are back to stay with us.
Yours sincerely,
Chatchawan Napawan
Resident Manager
Chatrium Hotel Riverside Bangkok
10/10 Excellent
Frédéric
Voyage en famille
16 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel établissement
Frédéric
Séjour de 2 nuits en octobre 2019
Réponse de Chatchawan le 17 oct. 2019
Dear Frédéric,
Warm Greetings from Chatrium Hotel Riverside Bangkok.
Wow, what a wonderful and encouraging review. We couldn't be more happy to read about your satisfying time at our hotel and that we were able to provide you with such an incredible and memorable experience.
We are looking forward to welcoming you back soon to Chatrium Hotel Riverside Bangkok for another remarkable stay.
Yours sincerely,
Chatchawan Napawan
Resident Manager
Chatrium Hotel Riverside Bangkok
10/10 Excellent
Sarah
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en avril 2024
Réponse de Mathurose-Rose le 26 mai 2024
Dear Sarah,Thank you so much for your wonderful feedback! We're thrilled to hear that you found Chatrium Hotel Riverside Bangkok to be lovely and our staff extremely helpful. Providing excellent service to our guests is our top priority, and we're delighted that we could make your stay memorable. We appreciate your recognition and look forward to welcoming you back soon!Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Thidarat
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thidarat
Séjour de 2 nuits en mai 2024
Réponse de Mathurose-Rose le 26 mai 2024
Dear Thidarat,Thank you for your lovely feedback! We're thrilled to hear that you enjoyed your room, especially with the kitchen inside. We're glad it met your expectations and added to your stay with us. We look forward to welcoming you back soon!Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Hany
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hany
Séjour de 3 nuits en mai 2024
Réponse de Mathurose-Rose le 26 mai 2024
Dear Hany,Thank you for your kind words! We're delighted to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.We can't wait to welcome you back soon!Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Andrea
Voyage en famille, Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en mai 2024
Réponse de Mathurose-Rose le 26 mai 2024
Dear Andrea,Thank you for your kind words! We're thrilled you enjoyed our beautiful property and spacious rooms, complete with a convenient kitchenette area. Our location near the upscale Central area offers easy access to luxury shopping, and we're delighted you found it great. We hope to welcome you back soon!Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Johanna
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johanna
Séjour de 2 nuits en mai 2024
Réponse de Mathurose-Rose le 26 mai 2024
Dear Johanna,Thank you for the wonderful review! We're thrilled you enjoyed your stay at Chatrium Hotel Riverside Bangkok. It's great to hear you loved our amenities, helpful staff, and luxurious, spacious accommodations. We're glad our pool and luggage storage service met your needs. Your recommendation means a lot to us. We're delighted you enjoyed our breakfast buffet! We look forward to welcoming you back soon.Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
David
23 mai 2024
Les points forts : Propreté
David
Séjour de 4 nuits en mai 2024
Réponse de Mathurose-Rose le 26 mai 2024
Dear David,I really appreciate your star rating 5 and wish to welcome you back again in the future.Thank you for choosing Chatrium Hotel Riverside, Bangkok!Warm regards,Mathurose-RoseResident Manager
8/10 Bien
Linda Inh Van
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements
Linda Inh Van
Séjour de 3 nuits en mai 2024
Réponse de Manfred - GM le 24 mai 2024
Dear Linda, Thank you so much for your kind words. I am so happy to know that you enjoyed your stay with us, and hope to see you again soon. With kind regards, Manfred Ilg General Manager
10/10 Excellent
Cho Oo
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cho Oo
Séjour de 1 nuit en mai 2024
Réponse de Manfred - GM le 23 mai 2024
Dear Guest, Thank you for your visit and for your wonderful review! We're delighted to hear that you enjoyed the view from your room and the services provided by our friendly and professional staff. We look forward to welcoming you back on your next visit.Best regards, Manfred IlgGeneral Manager
10/10 Excellent
H Timothy
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
H Timothy
Séjour de 3 nuits en mai 2024
Réponse de Mathurose-Rose le 22 mai 2024
Dear H Timothy,Thank you for sharing your recent experience at our hotel! We are thrilled to hear that you enjoyed your stay with us.It's wonderful to know that you appreciated the spectacular views of the river, the spacious rooms, and the luxurious accommodations. Providing a comfortable and memorable experience for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations.We're also pleased that you enjoyed our great service and found the breakfast awesome. We strive to offer a wide variety of delicious options to start your day off right.Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future.Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Atsushi
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Atsushi
Séjour de 5 nuits en mai 2024
Réponse de Manfred - GM le 21 mai 2024
Dear Atsushi,Thank you for your feedback! We're delighted to hear that you enjoyed your stay, especially our extensive breakfast buffet, and that you were able to take advantage of our complimentary shuttle ferry service. We're also glad you appreciated the view from your room. We look forward to welcoming you back on your next visit.With kind regards, Manfred IlgGeneral Manager
10/10 Excellent
Prachi
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prachi
Séjour de 3 nuits en mai 2024
Réponse de Manfred - GM le 21 mai 2024
Dear Prachi, Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay and appreciated the upgrade to a suite. We are happy to know that our amenities and riverside location added to your experience and we look forward to welcoming you back for another amazing stay.Best regards, Manfred IlgGeneral Manager
10/10 Excellent
Stefan
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stefan
Séjour de 2 nuits en mai 2024
Réponse de Manfred - GM le 20 mai 2024
Lieber Stefan, VIelen Dank für ihren Besuch und die tolle Bewertung. Ich hoffe Sie teilen mit mir die Meinung, dass die Vielfalt und Qualität der angebotenen Speisen den Preis rechtfertigen! Ich freue mich auf ihren nächsten Besuch! Liebe Grüße, Manfred IlgDirektor
10/10 Excellent
Jeffrey
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 6 nuits en avril 2024
Réponse de Mathurose-Rose le 16 mai 2024
Dear Jeffrey,We're glad to hear you had a positive experience at our hotel! It's great to know that you enjoyed the nearby dining options and our breakfast buffet with its wide variety of choices. We strive to provide our guests with a memorable stay, and we appreciate your feedback. We can't wait to welcome you back for another memorable stay in the future!Warm regards,Mathurose-RoseResident Manager
8/10 Bien
Steven
Voyage en famille avec de jeunes enfants
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 4 nuits en mai 2024
Réponse de Manfred - GM le 13 mai 2024
Dear Steven, Thank you for coming to stay with us, for your kind rating and for sharing your experience with us. We appreciate your feedback regarding the club access and late checkout policy. Club access and its perks is included in our most requested room type, the 1-bedroom Skyline Suite, guaranteeing stunning views from high floors, while requests for late check-out are considered depending on the hotel occupancy in specific room types. We're glad you enjoyed the hotel's amenities and location. If you have any further concerns or suggestions, please don't hesitate to let us know.With kind regards, Manfred IlgGeneral Manager
10/10 Excellent
Princess
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Princess
Séjour de 3 nuits en mai 2024
Réponse de Mathurose-Rose le 16 mai 2024
Dear Princess,It's wonderful to hear such high praise for our team at Chatrium Hotel Riverside! We greatly appreciate your recognition of their exceptional service and attention to detail. Providing top-notch service is our priority, and we're thrilled to know that our staff's dedication has left a positive impression on you. Thank you for sharing your feedback, and we look forward to welcoming you back for another outstanding experience in the future!Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Ingo
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ingo
Séjour de 2 nuits en mai 2024
Réponse de Mathurose-Rose le 7 mai 2024
Dear Ingo,Your generous compliments are greatly appreciated. It fills us with joy to know that our unique location by the river and all the services from our staff have met your expectations. It's always our goal to provide exceptional service and experiences for our guests, and it's uplifting to know that you loved your stay with us.We are looking forward to welcoming you back for another memorable stay.Warm regards,Mathurose-RoseResident Manager
10/10 Excellent
Karuna
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karuna
Séjour de 2 nuits en avril 2024
Réponse de Mathurose-Rose le 7 mai 2024
Dear Karuna,Thank you for your recent visit and perfect rating. The team and I look forward to welcoming you back again soon.Warm regards,Mathurose-RoseResident Manager
6/10 Satisfaisant
Christian
Voyage en famille
5 mai 2024
Les points forts : Équipements
Christian
Séjour de 2 nuits en mai 2024
Réponse de Manfred - GM le 8 mai 2024
Lieber Christian, vielen Dank fuer Ihren Besuch und Nachricht. Das Problem hier war fehlende Kommunikation unserer Seite, für welche ich mich entschuldige. Nach unserer Inspektion bemerkten wir, dass nicht die Matratze durchhing, sondern der darauf befindliche Topper nicht mehr von guter Qualität war. Der Topper wurde ausgewechselt, und mein Team hat in der Annahme dass Ihnen die Matratze zu weich sei noch ein dünnes Bettbrett zwischen Topper und Matratze platziert. Dies wurde aus bestem Wissen und Gewissen getan, wurde aber nicht an Sie kommuniziert. Von den vielen vorhandenen Bewertungen bitte ich Sie, mir zu glauben dass wir es immer gut mit unseren Gästen meinen. Vielen Dank und mit freundlichem Gruß, Manfred Ilg Direktor
10/10 Excellent
John, Edithvale
4 mai 2024
John
Séjour de 1 nuit en mai 2024
Réponse de Manfred - GM le 24 mai 2024
Dear John, Thank you for your visit and your wonderful rating. We look forward to welcome you back again soon. Wishing you a nice weekend ahead, Manfred IlgGeneral Manager