We booked this room and paid for it yesterday afternoon. We rang to confirm and had said we wouldnt be doing a check in because we were at an event in the city center and we would be arriving late. We were told this was no problem.
We had to pay 35ÂŁ for a taxi to take us out to the hotel. When we arrived the doors were locked. No one was there. We couldnt get inside. We rang both numbers listed, one of which was printed on the door as a notice to ring if the door was locked.
We were left having to pay another 35ÂŁ to get back to the city centre where our car was and had to sleep in the freezing cold for the night.
This is beyond ridiculous. And i want a full refund sent back to me asap or i will take this further.
3ster hotel met een aangelegen klassieke Ierse pub en modern ingericht luchcafe.
Kwaliteit voedsel 3*
Kwaliteit kamers 3*
Uitstraling omgeving 2*
Serviceniveau 4*
Freezing.
Bathroom flooded.
Toilet barely flushed.
Shower damaged.
No WiFi.
Car park unlit and dangerous.
No welcome booklet and instructions for breakfast were written on scrap paper and stuck to the door.
Constant beeping noise.
Very, very limited warm water.
Comfortable and satisfactorily clean.
My major complaint: I was booked with my wife and two children on a bed and breakfast basis. We had to forego breakfast completely as we were told that breakfast starts at 9:00 am! We had a ferry to catch in Belfast that morning so we could not stay for breakfast.
I have stayed at very many hotels and B&B places all over the world. I have never been to a place where breakfast service starts so late in the morning.
One-night stopover on our way to Larne for the ferry. Very comfortable, clean and spacious room, comfy beds and a very nice breakfast.
We have impaired mobility so booked a disabled access room. The bathroom was a wet room and was clean and tidy, but after showering the floor was extremely slippery which was quite scary for someone such as myself who has poor balance.
Room was cold, heating was not on, snowing outside, I asked for additional heater, and was told no, as it was a health and safety issue? So spent the night in the room with my jacket on!