Diamond Resorts à Bali

"Hôtel bien situé avec un personnel au top! Toujours gentils et serviables vous pouvez tout demander ! Cependant les heures d'ouverture de la piscine devraient être élargies.Les chambres sont standards et la clim pas très bien orientée ( vers les lits ) . Le patio est magnifique pour le petit dej"

"Endroit magique toutes les équipes sont au top !! "

"Un accueil au top encore merci à Nadia et à toutes les personnes de l'accueil ainsi qu'au niveau des différentes installations (Erika pour le spa et Anastasia pour ne citer que quelques prénoms). Nous avons passé un superbe moment dans cette hôtel qui nous a permis de découvrir la Crête et la formule all inclusive. Dommage que le hammam ne fonctionnait pas et que les services spa n'étaient pas compris. Encore un grand merci "

"Perfect"

"Un très bel hôtel, moderne en bordure immédiate de la mer. Belles piscines. Le personnel est très présent et attentionné. Qualité des buffets repas et petits déjeuners. A recommander, établissement de très belle qualité."

"Beautiful facilities. Clean and practical. Friendly, helpful staff. Close to attractions (other beaches, wineries, Retymno, etc.) and located on a beach. Great for traveling with toddlers and children. Excellent food, featuring local products. Amazing breakfast. "

"Hôtel propre et rénové. Très belle piscine avec vue imprenable sur la mer et les montagnes. Personnel courtois et nourriture excellente! Mention honorable à Ioannis à la réception!"

"Superbe hôtel au bord de la mer, très propre service impeccable, personnel gentil et au service des clients. Particulièrement hôtesse d'accueil au Spa."

"We had a wonderful time at Acro Suites for our honeymoon. The setting is absolutely stunning, and we truly appreciated the attention to detail in both the hotel’s overall design and the decor of our room. The dining experience was another highlight, with refined and high-quality cuisine, especially at Cremnos, which we thoroughly enjoyed. The staff was warm, welcoming, and attentive throughout the stay, which added to the charm of the experience. We did encounter a few issues that we feel should not happen in a hotel of this standing. There was no functional Wi-Fi for over 24 hours and we had to rely on a backup network for the entire duration of our stay across all our devices. This made it impossible to use features like screen mirroring on the TV. We also experienced issues with the smart TV itself, particularly with apps like Netflix, which never worked properly. These are minor issues, but in a luxury establishment, they do impact the overall experience. Our main disappointment, however, was the unwelcoming attitude of one of the front desk managers (a blonde woman, possibly in charge of the reception team). Unlike all other members of the staff who were genuinely kind and helpful, her coldness and lack of hospitality throughout our stay were quite striking.A smile and a sense of warmth would go a long way in making guests feel valued – something we sadly did not feel from her. Despite this, our overall experience was positive and we would still recommend Acro Suite."