Avis sur Sotogrande Hotel Baguio
Sotogrande Hotel Baguio
Interior Lot 92M Leonard Wood Road, Cabinet Hill - Teacher's Camp, 2600, Baguio
Avis
8,6
Excellent
8,8/10
Propreté
8,8/10
Personnel et service
8,0/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Marco Fetizanan le 5 mai 2024
Thank you for your feedback! We're glad to hear that you found our hotel clean and comfortable, and that our employees were accommodating during your stay. We value your feedback and hope to welcome you back again soon!
10/10 Excellent
Jennifer
Voyage en famille
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Marco Fetizanan le 2 mai 2024
Thank you for sharing your experience! We're pleased to hear that you enjoyed your stay and found our property to be accommodating. Your feedback about the dresser in the rooms and the breakfast is duly noted, and we'll strive to improve in those areas. We look forward to welcoming you back in the future!
10/10 Excellent
EMERSON
Voyage en couple
22 avr. 2024
EMERSON
Séjour de 2 nuits en avril 2024
Réponse de Marco Fetizanan le 30 avr. 2024
Thank you for your feedback! We're pleased to hear that you found our hotel's location convenient and that you enjoyed the cleanliness of your room. We strive to maintain high standards of cleanliness and provide a comfortable stay for all our guests. We look forward to welcoming you back on your next visit!
6/10 Satisfaisant
Angelica
14 avr. 2024
Les points forts : Personnel et service
Angelica
Séjour de 1 nuit en avril 2024
Réponse de Marco le 20 avr. 2024
Thank you for sharing your feedback. We value your input and strive to address any concerns to improve our services. Your satisfaction is important to us, and we appreciate the opportunity to make your experience with us even better.
2/10 Horrible
Sugiyama
Voyage en famille
11 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sugiyama
Séjour de 1 nuit en avril 2024
Réponse de Marco Fetizanan le 20 avr. 2024
Thank you for your feedback! We appreciate you taking the time to share your experience with us. If there are any specific areas where we can improve or if you have any further comments or concerns, please feel free to let us know. We value your input and strive to provide the best possible experience for all our guests.
6/10 Satisfaisant
Jeanette, laguna niguel
Voyage en famille
5 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jeanette
Séjour de 1 nuit en avril 2024
Réponse de Marco Fetizanan le 20 avr. 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the power outage and water pressure issues. We understand how frustrating it can be when these unexpected events occur, and we regret that it impacted your overall experience. Your feedback is valuable to us, and we will take steps to improve our communication with guests during such situations. We appreciate your kind words about our staff, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.
10/10 Excellent
Araceli, Skokie
Voyage en famille avec de jeunes enfants
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Araceli
Séjour de 1 nuit en mars 2024
Réponse de Marco Fetizanan le 20 avr. 2024
Thank you for your feedback! We're delighted to hear that you enjoyed the location of our property, especially its proximity to Burnham Park. It's great to know that you found the property elegant and appreciated the breakfast buffet with its wide variety of choices. We apologize for the inconvenience caused by the bathtub being high, narrow, and slippery. Safety is our priority, and we'll take your feedback into consideration to make necessary improvements. We hope to welcome you back for another enjoyable stay in the future!
10/10 Excellent
Julieta
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julieta
Séjour de 2 nuits en mars 2024
Réponse de Marco Fetizanan le 1 avr. 2024
Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the buffet and found our staff friendly and approachable. We appreciate your suggestions regarding the addition of hair conditioner and providing written check-in and checkout times. We'll definitely take these into consideration for improvements. Thank you for staying with us, and we hope to welcome you back soon!
10/10 Excellent
Philip
Voyage en famille
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Philip
Réponse de Marco Fetizanan le 1 avr. 2024
Thank you for your positive feedback! We're glad to hear that you enjoyed your stay and found our hotel's conditions and location to be great. We hope to welcome you back again in the future!
10/10 Excellent
Jimson Neville
Voyage en groupe
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jimson Neville
Séjour de 3 nuits en mars 2024
Réponse de Marco Fetizanan le 1 avr. 2024
Thank you for your kind words! We're glad to hear that our staff were very helpful and that you enjoyed the breakfast. We take pride in our beautiful building and strive to provide excellent service to all our guests. We hope to welcome you back again soon for another enjoyable stay!
6/10 Satisfaisant
Beverly
17 mars 2024
Beverly
Séjour de 1 nuit en mars 2024
Réponse de Marco Fetizanan le 20 avr. 2024
Thank you for sharing your rating. If there are any specific areas where we can improve to enhance your experience next time, please feel free to let us know. We value your feedback and strive to make every guest's stay as enjoyable as possible.
10/10 Excellent
Maria Fe
Voyage en famille, Voyage en groupe
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria Fe
Séjour de 1 nuit en mars 2024
Réponse de Marco Fetizanan le 1 avr. 2024
Thank you for your feedback! We're glad to hear that you found our hotel's location accessible to public transportation. We strive to provide convenience to our guests, and we're pleased that our location met your needs. If you have any further comments or suggestions, please feel free to share. We look forward to welcoming you back in the future!
8/10 Bien
Matthew
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 4 nuits en mars 2024
Réponse de Marco Fetizanan le 17 mars 2024
We're delighted to hear that you enjoyed our excellent breakfast! Your feedback about the bed being a little hard is valuable to us, and we appreciate you sharing it. Please know that we'll take your comments into consideration as we strive to continuously improve our guests' experience. We hope to have the opportunity to welcome you back to Sotogrande Hotel Baguio soon!
10/10 Excellent
Gino
Voyage en famille, Voyage en groupe
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gino
Séjour de 1 nuit en mars 2024
Réponse de Marco Fetizanan le 10 mars 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel very clean and that you enjoyed our breakfast. It's also wonderful to know that our staff were kind and friendly during your stay. We appreciate your kind words and hope to welcome you back soon for another pleasant experience.
8/10 Bien
Fernando
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fernando
Séjour de 3 nuits en février 2024
Réponse de Marco Fetizanan le 3 mars 2024
Thank you for your kind words! We're thrilled to hear that you received excellent service from our front desk and hotel staff. Providing exceptional service is our priority, and we're delighted that we could exceed your expectations. We appreciate your feedback and look forward to welcoming you back for another wonderful experience.
10/10 Excellent
emilyn safroniuk, martensville
Voyage en famille
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
emilyn safroniuk
Séjour de 1 nuit en février 2024
Réponse de Marco Fetizanan le 3 mars 2024
Thank you for sharing your positive experience! We're thrilled to hear that you found our property great, with clean and modern facilities, spacious rooms, and friendly and helpful staff. It's fantastic to know that you and your family enjoyed our amazing breakfast buffet with many options. We're also glad that our convenient location near the night market and Camp John Hay added to your enjoyment. We appreciate your feedback and hope to welcome you back soon!
4/10 Médiocre
Sally, Issaquah
21 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sally
Séjour de 6 nuits en février 2024
Réponse de Marco Fetizanan le 8 mars 2024
Thank you for sharing your feedback. We apologize for the various issues you encountered during your stay. Rest assured, we take your comments seriously and will address them internally to improve our services and facilities. Your satisfaction is important to us, and we appreciate your insights as they help us enhance the overall guest experience.
10/10 Excellent
Arthur
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arthur
Séjour de 2 nuits en février 2024
Réponse de Marco Fetizanan le 3 mars 2024
hank you for rating us 5 out of 5! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is our utmost priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another wonderful stay!
4/10 Médiocre
Sally, Issaquah
20 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sally
Séjour de 6 nuits en février 2024
Réponse de Marco Fetizanan le 8 mars 2024
Thank you for sharing your feedback. We apologize for the various issues you encountered during your stay. Rest assured, we take your comments seriously and will address them internally to improve our services and facilities. Your satisfaction is important to us, and we appreciate your insights as they help us enhance the overall guest experience.
10/10 Excellent
Wilbur
Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wilbur
Séjour de 2 nuits en février 2024
Réponse de Marco Fetizanan le 3 mars 2024
We're thrilled to hear that you and your girlfriend love our hotel! Providing a safe, clean environment in a great location with complimentary breakfast is our priority. Thank you for choosing us, and we look forward to welcoming you both back soon!
10/10 Excellent
Maria
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 2 nuits en février 2024
Réponse de Marco Fetizanan le 3 mars 2024
Thank you for your kind words! We're thrilled to hear that you found our staff friendly, our facilities clean, and enjoyed the good food at our restaurant. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable experience
10/10 Excellent
Nancy
Voyage en groupe
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Road-trip in Philippines
Nancy
Séjour de 2 nuits en février 2024
Réponse de Marco Fetizanan le 12 févr. 2024
Thank you so much for your glowing review! We're absolutely thrilled to hear that your experience at our hotel was the nicest you've ever had. It's wonderful to know that you found our staff to be pleasant and helpful, and that you were impressed by our accommodations. We're delighted that you enjoyed our amazing breakfast as well.Your kind words mean the world to us, and we truly appreciate your feedback. We look forward to the opportunity to welcome you back for another fantastic stay at our hotel.
6/10 Satisfaisant
Richard
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Richard
Séjour de 1 nuit en janvier 2024
Réponse de Marco Fetizanan le 12 févr. 2024
Thank you for your feedback on your recent stay at our brand new hotel! We're pleased to hear that you found our location convenient, with proximity to SM Baguio and nightlife options. We're glad you enjoyed our complimentary breakfast buffet and appreciated the good service provided by our team.We appreciate your feedback regarding the small bar and the absence of room service. We'll take this into consideration as we continue to improve our offerings to better meet the needs of our guests.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.
8/10 Bien
Manong
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Manong
Séjour de 2 nuits en février 2024
Réponse de Marco Fetizanan le 12 févr. 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay at Sotogrande Hotel. Your rating of 4 out of 5 is appreciated, and we're committed to continuously improving to ensure an even better experience for our guests in the future.
10/10 Excellent
Rowena
Voyage en famille
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rowena
Séjour de 2 nuits en janvier 2024
Réponse de Marco Fetizanan le 12 févr. 2024
Thank you for your wonderful feedback! We're delighted to hear that you found our staff to be kind and friendly, and that you enjoyed our buffet breakfast starting as early as 6 am. We're glad that despite having one elevator under repair, you still found your stay enjoyable. Additionally, we're pleased that you found our place to be clean and the Wi-Fi to be fast.Your satisfaction is important to us, and we're thrilled that you found your stay at Sotogrande Hotel Baguio to be worth it overall. We appreciate your kind words and look forward to welcoming you back for another great stay!
8/10 Bien
Maria
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en janvier 2024
Réponse de Marco Fetizanan le 29 janv. 2024
Thank you for sharing your positive experience at our new hotel, opened in October 2023. We're delighted that you found our establishment to be clean, with courteous and friendly staff. It's great to hear that your room, featuring 2 queen beds and a modern look with a balcony offering a city view, met your expectations.We're thrilled that you enjoyed our buffet-style breakfast with a variety of Filipino delights, and we appreciate your compliments on the unique and delicious offerings. Your understanding and adherence to Baguio's NO Smoking ordinance are noted. We look forward to welcoming you back for another enjoyable stay.
8/10 Bien
Christiaan
Voyage d’affaires
22 janv. 2024
Christiaan
Séjour de 2 nuits en janvier 2024
Réponse de Marco Fetizanan le 29 janv. 2024
Thank you for taking the time to share your feedback. We are glad to hear that your experience was positive, earning us a 4 out of 5. Your insights are valuable to us, and we'd love to understand more about your stay. We appreciate your patronage and hope to have the opportunity to welcome you back and earn that fifth star in the future.
10/10 Excellent
Joy
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joy
Séjour de 2 nuits en décembre 2023
Réponse de Marco Fetizanan le 29 janv. 2024
Thank you for your perfect score! We're thrilled to hear that your experience with us earned a 10 out of 10. Your satisfaction is our top priority, and we look forward to providing you with another exceptional experience during your next visit.
10/10 Excellent
Priscilla
Voyage en famille
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Priscilla
Séjour de 1 nuit en janvier 2024
Réponse de Marco Fetizanan le 14 janv. 2024
Thank you for the high recommendation! We're delighted to know that you found our location convenient, close to Session Road, and other tourist attractions. Your satisfaction is our goal, and we look forward to welcoming you back for another enjoyable stay.
10/10 Excellent
Vincent Paolo
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb Hotel!
Vincent Paolo
Séjour de 1 nuit en janvier 2024
Réponse de Marco Fetizanan le 9 janv. 2024
Thank you for your fantastic review! We're thrilled to be considered the best hotel you've stayed in. It's wonderful to hear that you enjoyed the great breakfast, found our staff accommodating and friendly, and appreciated the special dinner requests being nailed. We're delighted that our menu offered generous portions for an affordable price without compromising quality. Your compliments about the cozy and clean rooms mean a lot to us. We can't wait to welcome you back as your first go-to hotel on your next visit to Baguio!
10/10 Excellent
Aya
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aya
Séjour de 3 nuits en décembre 2023
Réponse de Marco Fetizanan le 9 janv. 2024
We're delighted to hear that your stay has been stress-free! Thank you for your kind words about our accommodating and professional staff. Your recommendation means a lot to us, and we look forward to hosting you again in the future.
10/10 Excellent
Hideyuki
4 janv. 2024
Les points forts : Propreté et personnel et service
Hideyuki
Séjour de 3 nuits en décembre 2023
Réponse de Marco Fetizanan le 9 janv. 2024
Thank you for the perfect 5 out of 5 rating! We're thrilled that you had a wonderful experience. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay.
6/10 Satisfaisant
Marites
30 déc. 2023
Marites
Séjour de 1 nuit en décembre 2023
Réponse de Marco Fetizanan le 9 janv. 2024
Thank you for your 3 out of 5 rating. We appreciate your feedback, and if there are specific areas we can improve, please let us know. We value your input and hope to welcome you back for an even better experience.
10/10 Excellent
Femielyn
30 déc. 2023
Femielyn
Séjour de 1 nuit en décembre 2023
Réponse de Marco Fetizanan le 10 janv. 2024
Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you found our hotel clean, enjoyed the good food, and experienced accommodating staff. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay.
10/10 Excellent
Lucky
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucky
Séjour de 1 nuit en décembre 2023
Réponse de Marco Fetizanan le 9 janv. 2024
Thank you for choosing to stay at Sotogrande Hotel Baguio and for sharing your positive experience with us. We're delighted to hear that you enjoyed our breakfast buffet and appreciated the newness of our facilities. We appreciate your understanding regarding the wood smell in the room, and we're glad it did not significantly impact your overall experience. We look forward to welcoming you back for another great stay in the future.
8/10 Bien
David
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A few improvements needed to be a winner.
David
Séjour de 4 nuits en décembre 2023
Réponse de Marco Fetizanan le 9 janv. 2024
Thank you for sharing your feedback with us. We appreciate your positive comments about our modern and clean facilities, as well as our exemplary service. However, we are sorry to hear about the issues you encountered, especially with the internet and breakfast buffet. Rest assured, your concerns are being addressed promptly, with a focus on upgrading the internet service and improving the quality and variety of our breakfast offerings. We value your insights, and your feedback is instrumental in helping us enhance our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
8/10 Bien
Helen
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helen
Séjour de 1 nuit en décembre 2023
Réponse de Marco Fetizanan le 9 janv. 2024
Thank you for bringing the issue with our Wi-Fi service to our attention. We apologize for any inconvenience caused during your stay. Please be assured that we take your feedback seriously, and our team is actively working on upgrading the Wi-Fi service to ensure a more seamless and reliable connection for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.
10/10 Excellent
Jonathan
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jonathan
Séjour de 2 nuits en décembre 2023
Réponse de Marco Fetizanan le 9 janv. 2024
Thank you for your perfect 10 out of 10 rating! We're thrilled to learn that your stay met or exceeded your expectations. Your feedback is immensely appreciated, and we look forward to the pleasure of hosting you again for another outstanding experience.
10/10 Excellent
Dennis
Voyage en couple
14 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dennis
Séjour de 4 nuits en décembre 2023
Réponse de Marco Fetizanan le 9 janv. 2024
Thank you for sharing your positive experience with us. We're delighted to hear that our personnel were friendly and attentive, cleanliness was a priority, and you enjoyed a superb breakfast. We also appreciate your compliments on our same-day and affordable laundry service.We apologize for the inconvenience caused by the noise from the convention guests, and we're grateful for your understanding. We look forward to the opportunity to welcome you back for another enjoyable experience in the future.
6/10 Satisfaisant
MIGUEL
Voyage en famille avec de jeunes enfants
28 nov. 2023
MIGUEL
Séjour de 3 nuits en novembre 2023
Réponse de Marco le 9 janv. 2024
Dear MiguelThank you for taking the time to share your detailed feedback. We're thrilled that you appreciated the new and potential-filled ambiance of our hotel, as well as the friendly staff creating a clean condo living vibe. Your positive observations encourage us to continue providing a welcoming atmosphere for our guests.We also appreciate your constructive suggestions, and please be assured that we are actively working to address the internet connectivity issue and ensuring the functionality of the water heater. Your insights are crucial as we strive to enhance the overall guest experience. We look forward to the opportunity to welcome you back, offering an improved stay that aligns with your expectations.Best Regards,Marco FetizananResident Manager
10/10 Excellent
Rey
24 nov. 2023
Rey
Séjour de 2 nuits en novembre 2023
Réponse de Marco le 9 janv. 2024
Dear Rey,Thank you for your wonderful feedback! We're thrilled to hear that you experienced excellent customer service, found our team to be beautiful people, and enjoyed the great food. It's truly heartening to know that we made your stay memorable. We can't wait to welcome you back for another fantastic experience at Sotogrande Hotel Baguio in the future. Best Regards,Marco Fetizanan
10/10 Excellent
Jowill
19 nov. 2023
Jowill
Séjour de 1 nuit en novembre 2023
Réponse de Marco le 9 janv. 2024
Dear Jowil,Thank you for your perfect 10 out of 10 rating! We're thrilled to know that your experience at our hotel met or exceeded your expectations. We look forward to welcoming you back for another outstanding stay in the future. Best Regards,Marco FetizananResident Manager
10/10 Excellent
Lomer
Voyage en famille
16 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lomer
Séjour de 3 nuits en novembre 2023
Réponse de Marco le 9 janv. 2024
Dear Lomer,We appreciate your positive feedback and are delighted to hear that your stay at Sotogrande Hotel was memorable. It's wonderful that you found the hotel and room to be clean, and we're pleased that the staff's proactive approach in preparing your room made you feel special. We're thrilled that you enjoyed the outstanding breakfast and felt well taken care of by our attentive staff. Your kind words about the personalized welcome note and their sensitivity to your needs motivate us to maintain our high standards of service. We look forward to the opportunity of hosting you again on your future visits to Baguio.Best Regards,Marco FetizananResident Manager