Avis sur Muong Thanh Luxury Bac Ninh Hotel
Muong Thanh Luxury Bac Ninh Hotel
395 Ngo Gia Tu street, Tien An Ward, Bac Ninh, Bac Ninh
Avis
8,0
Très bien
7,6/10
Propreté
8,2/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en groupe
14 févr. 2024
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
10/10 Excellent
KOREA
Voyage d’affaires
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
KOREA
Séjour de 4 nuits en janvier 2024
Réponse de Muong Thanh Luxury Bac Ninh Hotel le 3 févr. 2024
Dear Tae Ho Oh, We are pleased to know that you had a positive experience during your stay at our hotel. We take great pride in providing excellent service and we are pleased to know that our friendly staff contributed to your overall satisfaction. Your happiness with your stay means a lot to us and motivates us to improve further. Thank you for taking the time to share your feedback and we look forward to welcoming you back for another enjoyable stay in the future!Thank you very much.Best regards!Nguyen Khac Hanh (Mr.) - General Manager
2/10 Horrible
Adam
Voyage d’affaires
26 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Adam
Séjour de 4 nuits en janvier 2024
Réponse de Muong Thanh Luxury Bac Ninh Hotel le 27 janv. 2024
Dear Mr Adam Harvey,We sincerely thank you for your review. We are very sorry that our service did not meet your expectations.We will continue to do our best to improve and meet your wishes. If you have any detailed feedback about the hotel's staff or services that you would like to share, we are happy to listen and take action to ensure that these issues do not occur in the future. We respect and always work with a progressive spirit, taking customers as goals.Sincerely thank you for your patience and hope to have the opportunity to serve you again so that we can provide the best experience for you.Best regards,Nguyen Khac Hanh (Mr.) - General Manager
10/10 Excellent
Chia chi
Voyage d’affaires
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
乾淨 方便 安全的環境
Chia chi
Séjour de 1 nuit en décembre 2023
Réponse de Muong Thanh Luxury Bac Ninh Hotel le 8 janv. 2024
尊敬的先生。陈嘉琪我们衷心感谢您对我们酒店的积极评价。这对我们来说是一种莫大的荣幸。我们始终将保持清洁和安全作为首要任务,以确保您拥有最舒适、最安全的入住体验。我们感谢客户的积极反馈,这是我们不断努力的巨大动力。如果您还有其他意见或建议来改善您的入住体验,请分享,以便我们更好地为您服务。再次非常感谢您选择我们,并希望您在以后的旅行中继续支持和信任我们的服务。此致,Nguyen Khac Hanh(先生)- 执行董事
8/10 Bien
YIN CHIEH
Voyage d’affaires
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
YIN CHIEH
Séjour de 1 nuit en décembre 2023
Réponse de Muong Thanh Luxury Bac Ninh Hotel le 2 janv. 2024
亲爱的尹杰林先生非常感谢您抽出宝贵时间为我们的酒店留下评论。为客户提供最好的服务始终是我们的首要任务,我们的员工始终竭尽全力为客户提供最好的服务体验。如果您有任何其他建议或需求,我们很乐意倾听。我们期待您的更多光临,为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利,并期待下次再次见到您!此致!Nguyen Khac Hanh(先生)- 执行董事
4/10 Médiocre
Nilesh
Voyage d’affaires
18 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nilesh
Séjour de 5 nuits en décembre 2023
Réponse de Muong Thanh Luxury Bac Ninh Hotel le 2 janv. 2024
Dear Mr. Nilesh TrivediWe sincerely apologize for your negative experiences at our hotel. Your feedback is a valuable source of information that helps us improve service quality.Regarding not changing bedding and not automatically refreshing drinking water in the refrigerator, we sincerely apologize for this inconvenience and have conveyed your feedback to our staff to ensure that this is done. will not happen in the future.For included services and services that require a usage fee, we have clearly stated in the policy when booking, however we would like to note that additional services will be clearly notified and transparent to avoid causing inconvenience to customers.Regarding the issue of identifying vegetarian and non-vegetarian foods in our restaurants, we will put more attention on providing complete and clear information to ensure that every customer has a pleasant experience. easy and satisfying cuisine.We appreciate your feedback and hope to have the opportunity to serve you again so we can demonstrate improvement in our service. Thank you very much for sharing this information with us.Best regards!Nguyen Khac Hanh (Mr.) - General Manager
8/10 Bien
YIN CHIEH
7 déc. 2023
YIN CHIEH
Séjour de 1 nuit en décembre 2023
Réponse de Muong Thanh Luxury Bac Ninh Hotel le 2 janv. 2024
亲爱的尹杰林先生非常感谢您抽出宝贵时间为我们的酒店留下评论。为客户提供最好的服务始终是我们的首要任务,我们的员工始终竭尽全力为客户提供最好的服务体验。如果您有任何其他建议或需求,我们很乐意倾听。我们期待您的更多光临,为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利,并期待下次再次见到您!此致!Nguyen Khac Hanh(先生)- 执行董事
8/10 Bien
HO CHAN
Voyage d’affaires
6 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
HO CHAN
Séjour de 3 nuits en décembre 2023
Réponse de Muong Thanh Luxury Bac Ninh Hotel le 2 janv. 2024
尊敬的顾客,非常感谢您抽出宝贵时间为我们酒店留下评论。为客户提供最好的服务始终是我们的首要任务,我们的员工始终竭尽全力为客户提供最好的服务体验。如果您有任何其他建议或需求,我们很乐意倾听。我们期待您的更多光临,为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利,并期待下次再次见到您!此致!Nguyen Khac Hanh(先生)- 执行董事
10/10 Excellent
DI
Voyage d’affaires
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DI
Séjour de 3 nuits en novembre 2023
Réponse de Muong Thanh Luxury Bac Ninh Hotel le 2 janv. 2024
尊敬的胡先生,非常感谢您抽出宝贵时间为我们酒店留下评论!我们很高兴得知我们提供的服务让您满意、满意。为客户提供最好的服务始终是我们的首要任务,我们始终尽力提供最好的服务。如果您有任何其他建议或需求,我们很乐意倾听。我们期待您的更多光临,为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利,并期待下次再次见到您!此致!Nguyen Khac Hanh(先生)- 执行董事
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
17 nov. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en novembre 2023
Réponse de Khach san Muong Thanh Luxury Bac Nin le 20 nov. 2023
Dear Guest, We are pleased to know that you had a positive experience during your stay at our hotel. We take great pride in providing excellent service and we are pleased to know that our friendly staff contributed to your overall satisfaction. Your happiness with your stay means a lot to us and motivates us to improve further. Thank you for taking the time to share your feedback and we look forward to welcoming you back for another enjoyable stay in the future!Thank you very much.Best regards!Nguyen Khac Hanh (Mr.) - General Manager
10/10 Excellent
insung
24 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
insung
Séjour de 6 nuits en octobre 2023
Réponse de Khach san Muong Thanh Luxury Bac Nin le 20 nov. 2023
Dear Mr Insung, We are pleased to know that you had a positive experience during your stay at our hotel. We take great pride in providing excellent service and we are pleased to know that our friendly staff contributed to your overall satisfaction. Your happiness with your stay means a lot to us and motivates us to improve further. Thank you for taking the time to share your feedback and we look forward to welcoming you back for another enjoyable stay in the future!One more time thank you very much.Best regards!Nguyen Khac Hanh (Mr.) - General Manager
10/10 Excellent
Minsup
19 août 2023
Minsup
Séjour de 6 nuits en juillet 2023
Réponse de Mrs Le Thanh Loan le 6 sept. 2023
Dear Mr Kimmin Sup, We are pleased to hear that you had a positive experience during your stay at our hotel. We take great pride in providing outstanding service and we are pleased to know that our friendly staff has contributed to your overall satisfaction. Your happiness with your stay means a lot to us. Thank you for taking the time to share your feedback and we look forward to welcoming you back for another enjoyable stay in the future! Best regards!
8/10 Bien
Eungkeol
21 févr. 2023
Eungkeol
Séjour de 2 nuits en février 2023
Réponse de Vu Viet Hoang - Customer Care Department. le 23 févr. 2023
Thank you so much.
2/10 Horrible
IL HO
19 févr. 2023
IL HO
Séjour de 3 nuits en février 2023
Réponse de Vu Viet Hoang - Customer Care Department. le 21 févr. 2023
Dear Mr JO IL HO,Greetings from Muong Thanh Luxury Bac Ninh Hotel Thanks for your valuable review of the Hotel. We regret about the problem you have encountered last time. If possible, please inform us to could improve our services the best. We look forward to welcoming you again on your business trip or travel at Muong Thanh Luxury Bac Ninh Hotel in the near future. Sincerely.
10/10 Excellent
Si Young
13 mai 2022
Si Young
Séjour de 3 nuits en mai 2022
Réponse de Michael Vu le 4 juil. 2022
Thank you and see you next time.
10/10 Excellent
Xuan thanh
10 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xuan thanh
Séjour de 1 nuit en mai 2022
Réponse de Michael Vu le 4 juil. 2022
Thank you and see you next time.
10/10 Excellent
GICHUL
11 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GICHUL
Séjour de 1 nuit en octobre 2021
Réponse de Alex Nguyen le 12 oct. 2021
Dear Mr GICHUL
Greetings from Muong Thanh Luxury Bac Ninh Hotel ! Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business.
Have a nice day !
Best regards !
10/10 Excellent
Voyageur vérifié
15 mars 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Voyageur vérifié
Séjour de 1 nuit en mars 2021
Réponse de Michael Vu le 19 mars 2021
Dear Sir
We would be appreciated to your feedback. We do hope to serve you again in furture .
Thank you so much !
10/10 Excellent
Jay,LO, Hanoi
Voyage en famille
24 juil. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jay,LO
Séjour de 1 nuit en juillet 2020
Réponse de Alex Nguyen - Hotel Managemant Board le 17 août 2020
Dear Jay
We would be appreciated to your feedback. We do hope to serve you again in furture
Thank you so much
10/10 Excellent
Voyageur vérifié
Voyage en groupe, Voyage d’affaires
22 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en janvier 2020
Réponse de Michael Vu le 5 févr. 2020
Thank you so much.
4/10 Médiocre
chen hung
Voyage d’affaires
11 janv. 2020
Les points faibles : Propreté et confort de la chambre
房間有菸味
chen hung
Séjour de 4 nuits en janvier 2020
Réponse de Michael Vu le 5 févr. 2020
Dear Sir,
Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served in Muong Thanh Luxury Bac Ninh Hotel in the coming businesses.
Best regards !
6/10 Satisfaisant
Seongdal
Voyage en famille
6 déc. 2019
Les points forts : Confort de la chambre
Les points faibles : Propreté
객실내 컵에 곰팡이가ㅠㅠ트라우마 생겼어요
Seongdal
Séjour de 3 nuits en décembre 2019
Réponse de Vu Hoang le 9 déc. 2019
친애하는 고객
Muong Thanh Luxury Bac Ninh Hotel의 서비스를 믿고 선택해 주셔서 대단히 감사합니다. 소중한 시간을내어 호텔에 리뷰를 제출해 주셔서 감사합니다. 서비스에 대한 의견을 보내 주셔서 감사합니다. 호텔에 머무르는 동안 발생한 문제에 대해 사과드립니다. 이 문제를 빨리 개선하기 위해 귀하의 리뷰를 관련 부서에 전달할 것입니다. 이 리뷰는 우리 호텔에 정말 귀중하므로 극복해야 할 문제, 추가로 홍보해야 할 측면을 식별 할 수 있습니다. 다가오는 비즈니스의 Muong Thanh Luxury Bac Ninh Hotel에서 다시 오신 것을 환영합니다.
안부!
마이클 (Mr.)
8/10 Bien
SI HYEOK
Voyage d’affaires
15 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SI HYEOK
Séjour de 3 nuits en novembre 2019
Réponse de Vu Viet Hoang - Sales Executive le 22 nov. 2019
Dear Valued Guest,
Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served in Muong Thanh Luxury Bac Ninh Hotel in the coming businesses.
Best regards !
8/10 Bien
Voyageur vérifié
3 oct. 2019
Voyageur vérifié
Séjour de 3 nuits en septembre 2019
Réponse de Vu Viet Hoang le 3 oct. 2019
Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. We hope that you will still be welcomed and served in Muong Thanh Luxury Bac Ninh Hotel in the coming businesses. Best regards !
8/10 Bien
Voyageur vérifié
17 août 2019
Voyageur vérifié
Séjour de 3 nuits en août 2019
Réponse de Michael Vu le 19 août 2019
Thank you so much.
10/10 Excellent
LEE
3 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LEE
Séjour de 2 nuits en mai 2019
Réponse de Vu Viet Hoang (Mr.) le 4 juin 2019
Dear Mr Lee,
Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business.
Best regards !
8/10 Bien
Voyageur vérifié
19 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
很不錯
Voyageur vérifié
Séjour de 4 nuits en novembre 2018
Réponse de Vu Viet Hoang (Mr.) le 2 avr. 2019
Dear Sir,
Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business.
Best regards !
6/10 Satisfaisant
Voyageur vérifié
12 août 2018
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
무엉탄 호텔 이용 후기
Voyageur vérifié
Séjour de 1 nuit en août 2018
Réponse de Vu Viet Hoang (Mr.) le 8 avr. 2019
Dear Sir,
Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our hotel. We've highly appreciated about your feedback for our services. However, we still provide extra keys if required by the customer. So I'm sorry and hope you will sympathize for this. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business.
Best regards !
6/10 Satisfaisant
Voyageur vérifié
1 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en février 2018
Réponse de Vu Viet Hoang (Mr.) le 6 juin 2019
Thank you so much.
6/10 Satisfaisant
YANGHEON
13 juin 2018
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
SOSO
YANGHEON
Séjour de 1 nuit en mai 2018
Réponse de Vu Viet Hoang (Mr.) le 2 avr. 2019
Dear Sir,
Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business.
Best regards !
8/10 Bien
YI CHIEH
8 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
YI CHIEH
Séjour de 5 nuits en mai 2018
Réponse de Vu Viet Hoang (Mr.) le 2 avr. 2019
Thank you so much.
8/10 Bien
So hee
21 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So hee
Séjour de 1 nuit en mars 2018
Réponse de Vu Viet Hoang (Mr.) le 2 avr. 2019
Thank you so much.
8/10 Bien
Sang Youn
19 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sang Youn
Séjour de 5 nuits en février 2018
Réponse de Vu Viet Hoang (Mr.) le 2 avr. 2019
Thank you so much.
10/10 Excellent
Voyageur vérifié
20 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
商務好選擇
Voyageur vérifié
Séjour de 4 nuits en décembre 2017
Réponse de Vu Viet Hoang (Mr.) le 2 avr. 2019
Dear Sir,
Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business.
Best regards !
2/10 Horrible
NY, New York
10 déc. 2017
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Misleading photos
NY
Séjour de 2 nuits en décembre 2017
Réponse de Vu Viet Hoang (Mr.) le 8 avr. 2019
Dear NY,
Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our hotel. We really apologize for the problems you have suffered while staying at the hotel. These reviews are really precious to our hotel, so that we can recognize the issues that need to be overcome, the aspects that need to be further promoted. We will forward your these reviews to the relevant department to improve this issue soon. We hope that you will still be welcomed and served in the Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business.
Best regards !
8/10 Bien
Voyageur vérifié
2 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en novembre 2017
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
CHIA HSIEN
25 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CHIA HSIEN
Séjour de 10 nuits en novembre 2017
谢谢!