Avis sur Microtel Inn & Suites by Wyndham Austin Airport
Microtel Inn & Suites by Wyndham Austin Airport
7705 Metro Center Drive, Austin, TX
Avis
8,8
Excellent
9,2/10
Propreté
9,2/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
10/10 Excellent
Alejandro
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alejandro
Séjour de 1 nuit en avril 2024
Réponse de Manager le 25 mai 2024
Hello Alejandro,We are delighted to hear that you had an excellent experience at our hotel! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.
10/10 Excellent
Maria
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mai 2024
Réponse de Manager le 23 mai 2024
Hello Maria,We are delighted to hear that you had a great stay with us! It's wonderful that you enjoyed our cozy rooms, plentiful parking, and convenient location near restaurants. We're thrilled that you found our breakfast options, including the pancake machine, delicious and fun. Thank you for sharing your positive feedback with us!
10/10 Excellent
Judith, Temple
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Judith
Séjour de 1 nuit en mai 2024
Réponse de Manager le 24 mai 2024
Hello Judith,We are happy to hear you found our hotel convenient in terms of proximity to parking. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.
10/10 Excellent
Cynthia
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 3 nuits en mai 2024
Réponse de Manager le 23 mai 2024
Hello Cynthia,We are delighted to hear that you thoroughly enjoyed your stay with us. Thank you for recommending our hotel to others visiting the Austin area. If you have any future travel plans, we would be honored to welcome you back as our guest.
8/10 Bien
William
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello William,We're glad to hear that you found our rooms clean and the bed comfortable during your stay with us. Should you need accommodations near the airport in the future, we hope you'll consider staying with us again for your convenience and comfort.
4/10 Médiocre
Adrienne
21 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Adrienne
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Adrienne, We value your feedback and apologize for any inconvenience you experienced during the booking process. Your comments will be shared with our team for improvement. For any further assistance or feedback, please feel free to reach out to our management team directly.
10/10 Excellent
Estela
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Estela
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Estela,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!
10/10 Excellent
David
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 4 nuits en mai 2024
Réponse de Manager le 20 mai 2024
Hello David,We are pleased to hear that you found our hotel to be an excellent value. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any other comments or suggestions, please do not hesitate to reach out to us.
8/10 Bien
rosa
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
rosa
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Hello rosa,We appreciate you taking the time to leave feedback and we apologize for any inconveniences experienced during your stay. Your comments have been noted to help us improve our services for future guests. We hope to have the opportunity to welcome you back and provide a better experience.
8/10 Bien
Nathan
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathan
Séjour de 1 nuit en mai 2024
Réponse de Operations Manager. le 17 mai 2024
Come see us again Nathan! We appreciate the review and the kind comment.
10/10 Excellent
Justine
Voyage en groupe
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justine
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Justine,We apologize for any inconvenience regarding not enough towels, noted on this one and will advise our Housekeeping team on this. Also, should you require additional towels in the future, please do not hesitate to reach out to our front desk for prompt assistance. Your feedback is appreciated as it helps us improve our services for all guests.
10/10 Excellent
SWAGATIKA
14 mai 2024
Les points forts : Propreté
SWAGATIKA
Séjour de 2 nuits en mai 2024
Réponse de Manager le 17 mai 2024
Hello SWAGATIKA,We are pleased to hear that you found our hotel to be a good value for money. Our team works hard to provide a comfortable experience for all our guests. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts with us.
10/10 Excellent
Jodie
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jodie
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Jodie,We're thrilled to hear that you enjoyed your stay with us! Our team always strives to provide exceptional service to all our guests, and we're delighted to hear that you felt welcomed and valued during your time with us. It's great to hear that you were pleased with the room upgrade and found the accommodations comfortable and well-equipped. We appreciate your kind words and look forward to welcoming you back on your future travels to Austin.
4/10 Médiocre
Andrew
Voyage en groupe
13 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Andrew
Séjour de 2 nuits en mai 2024
Réponse de Operations Manager. le 14 mai 2024
I'm sorry to hear about your experience. It sounds like a frustrating situation for both you and the neighboring guest. Our aim is always to ensure a comfortable stay for all our guests, and we take noise complaints seriously. In this instance, we had to address the complaint promptly, and unfortunately, the noise violation fee is part of our policy to maintain a peaceful environment for all guests.Regarding the charge, I understand your concern, and we do sympathize with your perspective. However, as you mentioned, the incident did prompt a complaint from another guest, and we have a responsibility to address such issues. It's challenging to determine the exact volume level of noise, but we trust the judgment of our staff and take guest complaints seriously.That being said, I appreciate your feedback about the room size and overall cleanliness of the hotel. We continuously strive to improve our services and facilities based on guest feedback. If there's anything else we can do to address your concerns or make amends for your experience, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to welcome you back under more favorable circumstances in the future.
10/10 Excellent
Genell
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Genell
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello Genell,We appreciate your feedback on our convenient airport location with an early morning shuttle service. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Safe travels!
6/10 Satisfaisant
johanna, Houston
Voyage en famille, Voyage d’affaires
13 mai 2024
johanna
Séjour de 2 nuits en mai 2024
Réponse de Manager le 14 mai 2024
Hello johanna, We're pleased to hear that you enjoyed your two-night stay with us. Should you have any further feedback or if there's anything we can assist you with, please don't hesitate to reach out. Thank you for choosing our hotel for your accommodation needs.
10/10 Excellent
billy
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
billy
Séjour de 3 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello billy,We're delighted to hear that you had an enjoyable stay with us! Your feedback is truly valued in helping us provide exceptional experiences for all our guests. If you have any more comments or suggestions, please feel free to get in touch with our management team. Your satisfaction is our top priority.
10/10 Excellent
Daylene
9 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Daylene
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Daylene,We're pleased to hear that your stay at Microtel was enjoyable. Your positive feedback is appreciated, and we look forward to welcoming you back in the future for another great experience.
8/10 Bien
Alicia
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alicia
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Alicia, Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for review. If you have any more details to share, please feel free to reach out to us directly. We hope to welcome you back in the future for a better experience.
10/10 Excellent
Feza
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Feza
Séjour de 3 nuits en mai 2024
Réponse de Manager le 7 mai 2024
Hello Feza,We are pleased to hear that you found your stay excellent. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay with us.
10/10 Excellent
Dorlisa
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dorlisa
Séjour de 3 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello Dorlisa,We are delighted to hear that you had an enjoyable stay and loved our breakfast selection. Maintaining a clean environment is a top priority for us. Please feel free to reach out to our management team for any further feedback you may have.
10/10 Excellent
Bruce
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en mai 2024
Réponse de Manager le 6 mai 2024
Hello Bruce,We are thrilled to hear about the exceptional service provided by our maintenance team. Our staff always strives to go the extra mile for our guests' comfort and convenience. Should you have any further feedback or need assistance in the future, please do not hesitate to reach out.
10/10 Excellent
Bryan
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryan
Séjour de 1 nuit en avril 2024
Réponse de Manager le 6 mai 2024
Hello Bryan,We appreciate you choosing our hotel for your overnight stay. Should you require any further assistance or have feedback to share, please feel free to reach out to our management team. Safe travels!
8/10 Bien
Sean
Voyage en couple
4 mai 2024
Les points forts : Propreté et personnel et service
Sean
Séjour de 1 nuit en mai 2024
Réponse de Manager le 4 mai 2024
Hello Sean,We are sorry to hear about your experience and appreciate your feedback. For further assistance or to address any concerns, please feel free to reach out to our management team directly. Your satisfaction is important to us, and we value the opportunity to improve based on your comments.
10/10 Excellent
Oscar
4 mai 2024
Oscar
Séjour de 1 nuit en mai 2024
Réponse de Operations Manager. le 24 mai 2024
Thanks so much Oscar!
6/10 Satisfaisant
Paul
3 mai 2024
Les points forts : Propreté
Paul
Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 mai 2024
Hello Paul,We appreciate you choosing our hotel for your stay! If you have any further comments or concerns, please feel free to reach out to us directly. We hope to welcome you back in the future for an even more enjoyable experience.
10/10 Excellent
Barbara
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 mai 2024
Hello Barbara,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!
6/10 Satisfaisant
LUIS C
2 mai 2024
LUIS C
Séjour de 1 nuit en février 2024
Réponse de Manager le 23 mai 2024
Hello LUIS C, We appreciate you choosing to stay with us. If there is anything we could have done to improve your experience, please don't hesitate to share your feedback with us directly. We value your input and hope to welcome you back in the future.
8/10 Bien
Danny
1 mai 2024
Danny
Séjour de 1 nuit en avril 2024
Réponse de Manager le 2 mai 2024
Hello Danny,We are delighted to hear that you found our hotel clean and comfortable during your stay. We strive to provide a high standard of cleanliness and comfort to all our guests. If you have any further feedback or suggestions, please do not hesitate to contact our management team directly.
10/10 Excellent
Miguel, mayaguez
30 avr. 2024
Miguel
Séjour de 1 nuit en avril 2024
Réponse de Manager le 2 mai 2024
Hello Miguel,We appreciate you taking the time to leave a review. Guest feedback is valuable to help us continually improve our services. Should you have any further comments or concerns, please do not hesitate to contact our management directly. We hope to welcome you back in the future for an even more enjoyable stay.
10/10 Excellent
Shylieca Arliece
Voyage en famille avec de jeunes enfants
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shylieca Arliece
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Shylieca Arliece,We are delighted to hear that you found our hotel clean and our staff friendly. Your recommendation means a lot to us and we look forward to welcoming you back soon.
10/10 Excellent
Mike
29 avr. 2024
Mike
Séjour de 1 nuit en avril 2024
Réponse de Manager le 21 mai 2024
Hello Mike,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.
10/10 Excellent
AMNERIS
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
AMNERIS
Séjour de 1 nuit en mars 2024
Réponse de Manager le 1 mai 2024
Hello AMNERIS,We appreciate you taking the time to share your positive feedback with us. It's always our goal to provide a satisfying experience for all our guests. Should you have any other comments or questions, please don't hesitate to reach out to our management team. Thank you for choosing our hotel for your stay.
10/10 Excellent
Chuck
28 avr. 2024
Chuck
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Chuck,We appreciate your feedback and are glad you found our hotel clean and the bed comfortable. Thank you for bringing the issue with the TV to our attention; your feedback will be shared with the appropriate team for review.
10/10 Excellent
Julie
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Julie,Thank you for sharing your feedback with us. We value your input and will use it to enhance our guest experience for the future. We hope to have the opportunity to welcome you back again soon.
4/10 Médiocre
Philip
Voyage en famille, Voyage d’affaires
27 avr. 2024
Philip
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Philip,We regret to hear about the issues you experienced during your stay. Your feedback will be shared with the appropriate departments for further review and improvement. Our team is committed to ensuring all areas of the hotel meet our guests' expectations for a comfortable stay. Thank you for bringing these matters to our attention.
4/10 Médiocre
Hemal
Voyage en famille
26 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hemal
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Hemal,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Your comments will be shared with the team for further review and improvement. Thank you for taking the time to share your thoughts with us.
8/10 Bien
Jasmine
Voyage d’affaires
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasmine
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Jasmine, We are delighted to hear that you enjoyed your stay overall. We appreciate your feedback regarding the water pressure and the comforter, as we are always looking for ways to improve our guests' experiences. Your comments will be shared with the relevant departments for further review and attention. Thank you for choosing our hotel, and we hope to welcome you back in the future.
10/10 Excellent
Barbara A
24 avr. 2024
Barbara A
Séjour de 2 nuits en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Barbara A,We appreciate your feedback on the snack area offerings and shuttle service to the airport during your stay. It's great to hear you found these amenities convenient for your trip! Should you require further assistance or have any questions in the future, please do not hesitate to reach out to us.
6/10 Satisfaisant
Johanna, Gurabo
23 avr. 2024
Les points forts : Propreté
Johanna
Séjour de 1 nuit en avril 2024
Réponse de Operations Manager. le 25 avr. 2024
Thank you for choosing to stay with us. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit. If there's anything specific you'd like to share with us to help improve our services, please feel free to reach out. We value your input and strive to make every guest experience exceptional.
10/10 Excellent
Milet
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Milet
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Milet,We're delighted to hear you enjoyed our hotel's convenient location. Thank you for choosing to stay with us!
10/10 Excellent
Lee
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lee
Séjour de 4 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Lee,We appreciate your feedback on the cleanliness of our hotel. Our team works diligently to maintain high standards. Thank you for noticing the efforts put into ensuring a pristine environment for our guests.
10/10 Excellent
Scott
Voyage en groupe
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 3 nuits en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Scott,We are delighted to hear that you have enjoyed peaceful and clean stays with us since 2013. Your consistent loyalty is highly valued, and we look forward to providing you with many more excellent experiences in the future.
4/10 Médiocre
Raynette
Voyage en couple
19 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Raynette
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Raynette,We apologize for any inconvenience you experienced during your stay. We recommend reaching out to our management team directly to address any concerns and provide feedback on your room allocation. Your comments are valuable to us as we strive to improve our services for all guests.
10/10 Excellent
Oziel
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Oziel
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Oziel,We are delighted to hear that you found our hotel clean, accommodating, and our staff helpful during your stay. Our team works hard to ensure a comfortable experience for all our guests. Thank you for your kind feedback, and we hope to welcome you back in the future!
6/10 Satisfaisant
david
Voyage en famille
15 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
david
Séjour de 3 nuits en avril 2024
Réponse de Manager le 17 avr. 2024
Hello david, We appreciate your feedback and will share your comments with the team for future improvements. Thank you for taking the time to review your experience with us.
6/10 Satisfaisant
Deborah, Tacoma
14 avr. 2024
Les points forts : Propreté et personnel et service
Deborah
Séjour de 2 nuits en avril 2024
Réponse de Manager le 16 avr. 2024
Hello Deborah, We are pleased to hear that you found value in your stay during the eclipse. It's great to know that you appreciated your time at our hotel. Your feedback is valued and we look forward to welcoming you back in the future.
10/10 Excellent
Mark
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Mark,We are delighted to hear you had a wonderful stay with us! Should you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon for another amazing experience at our hotel!
10/10 Excellent
Dan
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dan
Réponse de Manager le 14 avr. 2024
Hello Dan,Thank you for sharing your detailed feedback with us. We appreciate your insights on our room amenities, breakfast offerings, and shuttle service. We're glad you found our staff helpful during your stay and enjoyed the nearby park and fitness room. Your comments regarding the WiFi and TV will be shared with our team for review and improvement opportunities. It's our aim to provide a comfortable and convenient stay for all our guests.