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Avis sur The Quadrant Hotel & Suites

4 out of 5
The Quadrant Hotel & Suites
10 Waterloo Quadrant, Auckland

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 316 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 358 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 182 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 94 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 52 avis sur 1002." "

7,8/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Excellent location. Good quality/price. Lazy wifi. Elevators are slow and in no sufficient number for the number of rooms, especially at bkfst time.
Séjour de 2 nuits en avril 2024
Réponse de Team Quadrant le 11 avr. 2024
Thank you for your feedback and sorry for the inconvenience caused.

8/10 Bien

LaurIanne

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bon rapport qualité prix
Suite une chambre confortable mais un peu vieillotte, mériterait un petit rafraîchissement. Gros vis à vis assez désagréable, dommage. Pas de bar, pas de restau alors qu’ils sont mentionnés dans les sévices de l’hotel. Bon rapport qualité prix tout de même .
Séjour de 3 nuits en juin 2022
Réponse de Quadrant Team le 19 juin 2022
Thank you for your feedback.

10/10 Excellent

Hyacinthe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bon plan
Sejour agréable Personnel au top Tres bon souvenir
Séjour de 3 nuits en mars 2020
Réponse de General Manager le 10 mars 2020
Dear Hyacinthe. Thank you for staying with us, we appreciated your wonderful feedback. We are glad that our team, the location of our hotel, facilities and comfortable rooms with stunning views of the harbour and domain delighted you. We look forward to welcoming you back at the hotel. Meanwhile, please feel free to let us know if we can be of assistance to look after any of your friends or family members travelling to Auckland in near future. Warm regards, General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2018
Réponse de FOM le 13 juil. 2018
Dear Guest, Thank you for your feedback. we will look forward to welcoming you again. Kind Regards

10/10 Excellent

Raniera

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved staying here it was really nice!, we weren’t there for long and had to leave early(for our own reasons) but really enjoyed our stay and would definitely recommend. Lovely staff at the front desk!
Séjour de 2 nuits en mai 2024

8/10 Bien

Loretta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its was very good cosy and relaxing but the sliding door was a little hard to shut and open but besides that loved it
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Peng

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024

8/10 Bien

Emma

Voyage en groupe, Voyage d’affaires
Great staff but the lifts were a nightmare
Séjour de 2 nuits en mai 2024
Réponse de Team Quadrant le 10 mai 2024
Dear Emma, Thank you so much for your feedback, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites.

10/10 Excellent

Pushpa

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Every thing was really good so easy to walk around quite happy with the staff.
Séjour de 2 nuits en mai 2024
Réponse de Team Quadrant le 7 mai 2024
Dear Pushpa,Thank you for your feedback.

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We like staying here. The room rates are very affordable. The furnishings are dated but the rooms are very clean. The staff at the bar and restaurant are so polite and go out of their way to please. The food is great, not gourmet but better than home cooked. Great Happy Hour Beer Prices.
Séjour de 1 nuit en avril 2024
Réponse de Team Quadrant le 5 mai 2024
Dear Barbara,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

2/10 Horrible

Muhammad

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No vault parking.
Séjour de 1 nuit en mai 2024
Réponse de Team Quadrant le 7 mai 2024
Dear Muhammad, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you.

8/10 Bien

Kamal Jeet

Séjour de 2 nuits en avril 2024
Réponse de Team Quadrant le 5 mai 2024
Dear Kamal, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

8/10 Bien

Oscar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and affordable
Séjour de 4 nuits en avril 2024
Réponse de Team Quadrant le 2 mai 2024
Dear Oscar,Thank you for your feedback.

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient for our, just a 8min walk to Spark Arena. Would highly recommend.
Séjour de 1 nuit en avril 2024
Réponse de Team Quadrant le 29 avr. 2024
Dear Kim, Thank you so much for your feedback, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort are very important for us, we are looking forward in welcoming you back again.

2/10 Horrible

Mike

Les points faibles : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Team Quadrant le 29 avr. 2024
Dear Mike, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

6/10 Satisfaisant

Rebecca

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Location was good. Very disappointed that the Deluxe Queen room was not what was shown on photo advertised
Séjour de 1 nuit en avril 2024
Réponse de Team Quadrant le 25 avr. 2024
Dear Rebacca, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

6/10 Satisfaisant

Todd

Bathroom was dirty and they didn’t service our room correctly.
Séjour de 2 nuits en avril 2024
Réponse de Team Quadrant le 16 avr. 2024
Dear Todd, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. My deepest apologies for any inconvenience we have caused you. Looking forward to welcoming you again.

10/10 Excellent

Shandy

Séjour de 1 nuit en avril 2024
Réponse de Team Quadrant le 11 avr. 2024
Thank you for your rating.

8/10 Bien

Patrick

Séjour de 2 nuits en mars 2024
Réponse de Team Quadrant le 27 mars 2024
Thank you for your feedback.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A good studio.
Séjour de 2 nuits en mars 2024
Réponse de Team Quadrant le 25 mars 2024
Thank you your feedback.

2/10 Horrible

Barny

Séjour de 1 nuit en mars 2024
Réponse de Team Quadrant le 11 avr. 2024
Dear Guest, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

6/10 Satisfaisant

joaquin

Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My room was cleaned only once. They tried to cleanse it around 7 o 8: pm just when I was ready to go to sleep. There was always a line of 20 plus to take the elevators
Séjour de 5 nuits en mars 2024
Réponse de T le 17 mars 2024
Dear Joaquin,Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future.

10/10 Excellent

Vicki

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was excellent
Séjour de 2 nuits en mars 2024
Réponse de Team Quadrant le 17 mars 2024
Thank you for your feedback.

8/10 Bien

Jess

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Team Quadrant le 17 mars 2024
Thank you for your feedback.

2/10 Horrible

valerija

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff not helpful when asked for assistance with baggage, room was old and inconveniently configured. Appeared to be uncleaned for a while. Dining table legs all scratched and top peeling with oddly matched chairs. Couch had stains on it and ripped. Bathroom very small with bad lighting. Beds uncomfortable. No milk in the fridge. A long wait for the lifts. Balcony? What balcony! Would not recommend.
Séjour de 1 nuit en mars 2024
Réponse de Team Quadrant le 17 mars 2024
Dear Guest, Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future.

10/10 Excellent

Rondel

Séjour de 1 nuit en mars 2024
Réponse de Team Quadrant le 1 avr. 2024
Thank you for your feedback.

6/10 Satisfaisant

Rinn

Voyage en couple
Les points forts : Personnel et service
Great location for walking to Spark Arena, Commercial Bay, Queen Street, etc. Friendly staff. Elevators were busy, slow and on the small side. Sometimes only one was working. The room was clean but very tired furnishings and decor, That being said, it was everything we needed for a two night stay in the city. Staff were friendly, valet parking was well priced and convenient, and the bed was very comfortable. The location was worth the price.
Séjour de 2 nuits en mars 2024
Réponse de Team Quadrant le 3 mars 2024
Dear Rinn, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

8/10 Bien

Coreena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A really cool and convenient little apartment. Had everything we needed including a washer/dryer. Bedroom and living area decent sized but bathroom very small and compact. Still manageable. Doing maintenance on the lift so there would often be a wait to use it. Charged $35 for parking (which I knew about), except our car was parked opposite the driveway about 20m to the side of the hotel, not undercover, and when we checked out they just gave us the keys to get ourselves so not really sure what we paid for. Other than that, enjoyed the stay.
Séjour de 2 nuits en février 2024
Réponse de Team Quadrant le 3 mars 2024
Dear Coreena, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de Team Quadrant le 3 mars 2024
Thank you for your feedback

10/10 Excellent

Jan

Séjour de 1 nuit en février 2024
Réponse de Team Quadrant le 20 mars 2024
Thank you for the feedback

8/10 Bien

Vincent

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel à la réception est toujours à l'écoute et il fait tout pour arranger les choses. Mais il ne faut pas hésiter à répéter souvent quand on a besoin de quelque chose dans la chambre. La chambre, les équipements, l'emplacement : rien à dire, c'est un bon rapport qualité/prix.
Séjour de 6 nuits en janvier 2024
Réponse de Team Quadrant le 6 févr. 2024
Dear Vincent, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. We look forward to welcoming you back again.

8/10 Bien

Levina - Deborah

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great except the dodgy elevator that would work sometimes or not work and lock you in and turn out the lights. No reply when pushed the alarm button. They are in the process of upgrading them.
Séjour de 2 nuits en janvier 2024
Réponse de Team Quadrant le 6 févr. 2024
Dear Levina, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you.

8/10 Bien

Ngareta

Séjour de 1 nuit en janvier 2024
Réponse de Team Quadrant le 20 mars 2024
Thank you for the feedback

10/10 Excellent

Sarah

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was perfect for my needs. Easy check-in and valet parking was well worth it.
Séjour de 1 nuit en janvier 2024
Réponse de Team Quadrant le 6 févr. 2024
Dear Sarah, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

6/10 Satisfaisant

Matthew

Voyage en groupe
Séjour de 1 nuit en janvier 2024
Réponse de Team Quadrant le 6 févr. 2024
Thank you for your feedback..

10/10 Excellent

Barbara

Les points forts : Infrastructures et conditions de l’hébergement
Good hotel stay
Séjour de 3 nuits en janvier 2024
Réponse de Team Quadrant le 22 janv. 2024
Thank you for your feedback.

10/10 Excellent

Alvin

Séjour de 1 nuit en janvier 2024
Réponse de Team Quadrant le 22 janv. 2024
Thank you for your feedback.

8/10 Bien

Maggi

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Team Quadrant le 21 déc. 2023
Thank You

6/10 Satisfaisant

vanessa

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Check in didn’t feel welcoming or friendly
Séjour de 2 nuits en décembre 2023
Réponse de Team Quadrant le 18 déc. 2023
Dear Vanessa, Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here is committed to providing high-quality customer service to all of our guests. My deepest apologies for any inconvenience we have caused you. Looking forward to welcoming you again

10/10 Excellent

Ruppal Walia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very centrally located. Facing a park.Queens street is , skywalk and harbour just a short walk away. Staff is polite and helpful. Room was good
Séjour de 1 nuit en décembre 2023
Réponse de Team Quadrant le 13 déc. 2023
Dear Guest, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

8/10 Bien

Charles

Les points forts : Personnel et service
Pretty solid 3 star property. We liked the location, you're up on a hill but very close to the harbor and downtown. Few options at the bottom of the hill and they are much more expensive.
Séjour de 2 nuits en décembre 2023
Réponse de Team Quadrant le 13 déc. 2023
Dear Charles,Thank you so much for your feedback, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites.

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a surprise to get a room upgrade. Lovely view. We enjoy staying in this hotel. The restaurant offerings are average but in all the hotel is unpretentious and comfortable.
Séjour de 1 nuit en décembre 2023
Réponse de Team Quadrant le 13 déc. 2023
Dear Barbara, We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

2/10 Horrible

Ryoko

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
設備が故障している。
Réponse de Team Quadrant le 15 janv. 2024
Dear Guest, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you.My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.

6/10 Satisfaisant

Amanda

Voyage en famille
Les points forts : Propreté et personnel et service
This property is next to the Pullman (which is easier to see from the road). Front desk and foyer is clean and staff were pleasant. There were some renovations going on so some noise and visually not nice towards the back of the property where the elevator was. The walk to the city centre is mostly down hill but the walk back is up. Apartment size was very deceptive. The two bedroom I booked was more like a small one bedroom with an open loungeroom that could be closed off with two corner doors. The bathroom and toilet area was very snug at about 1.5m x 2.5m (maybe 3). I had three teens with me so it felt very small. There was lots of tea and coffee but no milk. There was something gross wiped on the wall that I used a wipe to get off. Parking was valet only @$35 NZD. Because I booked through Wotif and gave cash for the parking they couldn't give me a receipt so I asked them for a hand written one. We only had one night here so didn't mind it.
Séjour de 1 nuit en décembre 2023
Réponse de Team Quadrant le 5 déc. 2023
Dear Amanda,Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future.

6/10 Satisfaisant

Sue

Les points forts : Personnel et service et équipements
There was pubic hair in the bathroom floor, the shower head could not stay up properly and could not adjust the water temperature. But was nice and close to sky tower. And staff was very nice.
Séjour de 1 nuit en décembre 2023
Réponse de Team Quadrant le 5 déc. 2023
Dear Sue,Thank you for your feedback. We apologize that certain aspects of your stay were not up to standard and we have passed on your comments to the relevant Departments. We hope to welcome you again in the near future

8/10 Bien

Michael

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en novembre 2023
Réponse de Team Quadrant le 5 déc. 2023
Thank you ...

6/10 Satisfaisant

Jacqui

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The Quadrant is old, tired and worn. This is very obvious once you get into your room. Handy location but the feel is like it’s been let go.
Séjour de 1 nuit en novembre 2023
Réponse de Team Quadrant le 28 nov. 2023
Dear Jacqui, Thanks for your feedback. Sad to see that you felt the room looked little run down. We are progressively refurbishing the hotel with new beds, new lights and lamps with international plugs and adaptors with USB ports, LED lights, new carpets, new stone Kitchen benchtop and splashback and refresher of paint. Looking forward to welcome you again.

6/10 Satisfaisant

kathryn

I really enjoyed the Spa and the Room was fine for me, but the shower space is quite small, also very limited crockery and utensils. In addition, not having the Restaurant/Bar/Spa open through the lunchtime period was slightly inconvenient. Overall a good stay for the price.
Séjour de 2 nuits en novembre 2023
Réponse de Team Quadrant le 23 nov. 2023
Dear Kathryn, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stay away at all cost
This place makes some motels look like a luxury hotel. The room and the bathroom are very small and not up to 4-star hotel standards. An average size person can barely move around in the bathroom. This hotel desperately needs renovation. The “dining room” furniture is chipped. Walls have dirt on them. The fabric on the dining chairs is ripped in some places. The carpet is old and smelly. The entire room smells moldy.
Séjour de 1 nuit en novembre 2023
Réponse de Team Quadrant le 19 nov. 2023
Dear Guest, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again.