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Avis sur JW Marriott Auckland

5 out of 5
JW Marriott Auckland
22 - 26 Albert Street, Auckland

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 73 avis sur 134." "
Note des voyageurs de 8 (Bien), d’après 30 avis sur 134." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 134." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 134." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 134." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Esther

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was noisy due to construction and i did not get the view i wanted. But staff was considered to move me away from the noise. I appreciated their thoughtfulness. I will stay again. Thank you.
Séjour de 5 nuits en mai 2024

10/10 Excellent

joyce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place stay!!!
Séjour de 2 nuits en mai 2024

10/10 Excellent

joyce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place walk to every way
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Aaron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de JW Marriott Auckland le 16 mai 2024
Dear Aaron, Thank you for choosing to stay at JW Marriott Auckland. I appreciate you taking the time to rate your stay experience with us. Sorry to hear that we did not meet with your expectation rest assured your comments and rating have been shared. I am also delighted to let you know we are currently undergoing major refurbishment which are set to finish in December 2024 so please feel free to reach out to me directly if your travels bring you back to Auckland. If there's anything you would like to share, please do not hesitate to let us know. I will greatly appreciate it.Kind Regards, Dave OliveriDirector of Operations

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de JW Marriott Auckland le 16 mai 2024
Dear Matthew, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, Dave OliveriDirector of Operations

10/10 Excellent

Chieko

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No running hot water in the bathrooms at first but it was fixed quickly with one phone call. The Japanese-speaking staff were welcoming and helpful. The spa and the swimming pool were remarkable. Convenient to go anywhere. I enjoyed staying there very much.
Séjour de 2 nuits en mai 2024
Réponse de JW Marriott Auckland le 22 mai 2024
Thank you for staying with JW Marriott Auckland.Thank you for your comment.We are looking forward to welcoming back you again in near future.

10/10 Excellent

Chieko

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some of the lobby staff speaks fluent Japanese and polite and helpful. Enjoyed the spa and swimming pool. Convenient to go anywhere. Lots of nice restaurants and stores nearby.
Séjour de 1 nuit en mai 2024
Réponse de JW Marriott Auckland le 8 mai 2024
Dear Chieko, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read our staff service and location made your stay even more enjoyable.We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, Dave OliveriDirector of Operations

4/10 Médiocre

Tipiloma

Voyage en couple
Les points faibles : Propreté
The proeperty is ok. But last time i went there ,was good it was 4 years ago. But this time feel like the building is running down
Séjour de 2 nuits en mai 2024
Réponse de JW Marriott Auckland le 8 mai 2024
Dear Tipiloma, Thank you for choosing to stay at JW Marriott Hotel Auckland. I appreciate you taking the time to review your stay with us. We strive to deliver a positive stay experience for all of our guests and would like to apologies for the shortcomings you experienced. We are currently undergoing refurbishments which are set to finish in December 2024 so please feel free to reach out directly to me next time your travels bring you back to Auckland. We very much look forward to welcoming you back to the JW Marriott Hotel Auckland.Kind Regards, Dave OliveriDirector of Operations

10/10 Excellent

William E.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and good amenities. Wished they had kettlebells and bands in the gym.
Séjour de 3 nuits en avril 2024
Réponse de JW Marriott Auckland le 5 mai 2024
Dear William E., Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. Rest assured your ratings and feedback has been passed on to our leadership team for review and follow up. We hope to welcome you back in the near future at JW Marriott Auckland.Kind Regards, JW Marriott Auckland

10/10 Excellent

Brendon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would definitely stay again
Séjour de 2 nuits en avril 2024
Réponse de JW Marriott Auckland le 8 mai 2024
Dear Brendon, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards,Dave OliveriDirector of Operations

8/10 Bien

Ryosuke

Voyage en famille
Les points forts : Propreté et personnel et service
最近ホテルを買収してマリオットになったみたいです。ロビー等の共用部はマリオットらしい豪華な感じですが、客室は間取りがなんとなく古臭い感じです。スタッフはフレンドリーで良いです。日本人スタッフも3名ほどいました。みなさん親切です。朝食は悪くないですが、メニューが同じなので、3日目はあきます。
Séjour de 3 nuits en avril 2024
Réponse de JW Marriott Auckland le 8 mai 2024
Dear Ryosuke, Thank you for choosing to stay at JW Marriott Auckland. I appreciate you taking the time to rate your stay experience with us. Sorry to hear that we did not meet with your expectation rest assured your comments and rating have been shared and I am currently working with the team to prevent future reoccurrences. Thank you once again for taking the time to review your stay experience with us. We hope to see you again in the near future at JW Marriott Auckland.Kind Regards, Dave OliveriDirector of Operations

6/10 Satisfaisant

Veronica

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de JW Marriott Auckland le 8 mai 2024
Dear VeronicaThank you for choosing to stay at JW Marriott Auckland. I appreciate you taking the time to rate your stay experience with us. Sorry to hear that we did not meet with your expectation rest assured your comments and rating have been shared and I am currently addressing it with the team to prevent future reoccurrences. Thank you once again for taking the time to review your stay experience with us. We hope to see you again in the near future at JW Marriott Auckland.Kind Regards, Dave OliveriDirector of Operations

4/10 Médiocre

Kate

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
At the time there was construction going on which we were awear of. However we didnt know that it was right in the lobby where you have breakfast and dinner when booking on expedia. The noise was excruciating. We were right next to the workers with only a half height wall blocking them. There was nail guns, hammer drills and bench saws which were going constantly. I felt bad for the staff which should have been wearing ear protection being right next to it all day. Not good work safety practices. We could hardly hear the staff talk over the noise and had to yell at eachother. However, the staff were lovely, very nice and professional.The spa needs re tiling as it has mold growing in places. Also needs a paint job as the paint on the roof in our room and in other places was peeling off and cracked. Dissapointed as this was our first holiday in a while and was looking forward to having a relaxing trip.
Séjour de 2 nuits en mars 2024
Réponse de JW Marriott Auckland le 8 mai 2024
Dear Kate, Thank you for choosing to stay at JW Marriott Hotel Auckland. I appreciate you taking the time to review your stay with us. Rest assured your feedback has been shared and I am addressing it with my team to prevent future reoccurrences. We can expect our refurbishments to be done by December of 2024 so please feel free to reach out to me directly next time your travels bring you back to Auckland. We very much look forward to welcoming you back to the JW Marriott Hotel Auckland.Kind Regards, Dave OliveriDirector of Operations

10/10 Excellent

Micheal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the stay
Séjour de 1 nuit en avril 2024
Réponse de JW Marriott Auckland le 8 mai 2024
Dear Micheal, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, Dave OliveriDirector of Operations

10/10 Excellent

Tatiana

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent facilities and staff service. Enjoyed our stay will be back again
Séjour de 1 nuit en avril 2024
Réponse de JW Marriott Auckland le 8 mai 2024
Dear Tatiana, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read our staff provided exceptional service making your stay with us even more comfortable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. Kind Regards, Dave OliveriDirector of Operations

10/10 Excellent

Peter

Very pleasant.
Séjour de 2 nuits en avril 2024
Réponse de JW Marriott Auckland le 16 avr. 2024
Dear Peter, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 Excellent

Yvette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All area are good, except the taxi in front of the hotel is super expensive.
Séjour de 4 nuits en avril 2024
Réponse de JW Marriott Auckland le 16 avr. 2024
Dear Yvette, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 Excellent

Denis

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about our stay was first rate.
Séjour de 2 nuits en avril 2024
Réponse de JW Marriott Auckland le 11 avr. 2024
Dear Denis, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

4/10 Médiocre

Monica

Séjour de 1 nuit en mars 2024
Réponse de JW Marriott Auckland le 8 mai 2024
Dear Monica, Thank you for choosing to stay at JW Marriott Auckland. I appreciate you taking the time to rate your stay experience with us. Sorry to hear that we did not meet with your expectation rest assured your comments and rating have been shared and I am currently addressing it with the team to prevent future reoccurrences. Thank you once again for taking the time to review your stay experience with us. We hope to see you again in the near future at JW Marriott Auckland.Kind Regards, Dave OliveriDirector of Operations

10/10 Excellent

Angus

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lighting was very calming after a very long day driving.
Séjour de 1 nuit en mars 2024
Réponse de JW Marriott Auckland le 2 avr. 2024
Dera Angus,Thank you for taking the time to review your stay with us at JW Marriott Auckland. It is always encouraging to read that we have exceeded guest expectations and had an enjoyable experience throughout your entire journey, particularly when it comes from those who matter the most – you! Your ratings and comments are shared with our team who were very delighted to have been able to contribute to your stay. We very much look forward to welcoming you back to JW Marriott Auckland in the near future. Yours sincerely,JW Marriott Auckland

10/10 Excellent

Eduard, Auckland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool was excellent, and the bar staff was super friendly and knowledgeable
Séjour de 2 nuits en mars 2024
Réponse de JW Marriott Auckland le 2 avr. 2024
Dear Eduard, Thank you for taking the time to review your stay with us at JW Marriott Auckland. It is always encouraging to read that we have exceeded guest expectations and had an enjoyable experience throughout your entire journey, particularly when it comes from those who matter the most – you! Your ratings and comments are shared with our team who were very delighted to have been able to contribute to your stay. We very much look forward to welcoming you back to JW Marriott Auckland in the near future. Yours sincerely, JW Marriott Auckland

8/10 Bien

Cade

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
i felt as though i lived “lavish” for a night
Séjour de 1 nuit en mars 2024
Réponse de JW Marriott Auckland le 2 avr. 2024
Dear Cade, Thank you for taking the time to review your stay with us at JW Marriott Auckland. It is always encouraging to read that we have exceeded guest expectations and had an enjoyable experience throughout your entire journey, particularly when it comes from those who matter the most – you! Your ratings and comments are shared with our team who were very delighted to have been able to contribute to your stay. We very much look forward to welcoming you back to JW Marriott Auckland in the near future. Yours sincerely,JW Marriott Auckland

6/10 Satisfaisant

Soel

Les points forts : Propreté et personnel et service
We had a good stay however was disappointed with the fact that the light in the wardrobe was unable to turn off. We had to get a staff member up at 1:00 in the morning and they also couldn’t figure it out so we had to hang the bathrobes over it to try and sleep
Séjour de 1 nuit en mars 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Soel, Thank you for sharing your recent stay experience with us, we will forward your comments to our senior leadership team for further review and follow up to prevent future reoccurrences especially in regard to the light in the wardrobe. We appreciate your feedback and hope to welcome you back to JW Marriott Auckland soon.Kind regards,JW Marriott Auckland

10/10 Excellent

Jame

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Jame, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en mars 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Martin, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 Excellent

Sebastien

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Would be best to improve the pool service
Séjour de 2 nuits en mars 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Sebastien, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. Rest assured I have passed on your ratings and comments to our senior leadership team for further review and follow up. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 Bien

Hannah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We didn't like that parking was not included in the hotel and that we had to pay an expensive overnight fee for Auckland parking on top of the hotel.. the parking we were suggested to go too was not secure.. we ended up parking 1.5 km away over at spark arena carpark...
Séjour de 1 nuit en mars 2024
Réponse de JW Marriott Auckland le 2 avr. 2024
Dear Hannah, Thank you for taking the time to review your stay experience with us. I want to thank you for sharing about your experience and I am so sorry to hear that you had a disappointing experience. Rest assured your feedback has been passed to our senior leadership team for further review and follow up to prevent future reoccurrences. Thank you again for taking the time to share your experience and the team and I truly look forward to once again welcoming you back to JW Marriott Hotel Auckland. Kind regards, JW Marriott Auckland

10/10 Excellent

Alicia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and helpful. Everytime I tried to phone the desk I had to call multiple times to get someone to answer. Once we got our food ordered though it came in good time. Hotel was nice, the carpet in our room was older and therfore a bit discoloured/stained, but the bed, TV and furniture was all updated. We had a nice stay!
Séjour de 1 nuit en mars 2024
Réponse de JW Marriott Auckland le 2 avr. 2024
Dear Alicia, thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it. Kind Regards, JW Marriott Auckland

10/10 Excellent

Howard

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very close to the cruise line port. Easy walk and nice high end area. Convenient to food and shops, easy to Uber around the city.
Séjour de 1 nuit en mars 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Howard, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read you found our location to be at your convenience making your stay with us even more enjoyable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kinds Regards, JW Marriott Auckland

10/10 Excellent

Katsuya

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Katsuya, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 Bien

Duncan Graham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Duncan Graham, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 Bien

Joan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We only had one night and everything was fine pleasant staff, room very comfortable clean. Dinning in was great
Séjour de 1 nuit en février 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Joan, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read you found our staff provided exceptional service making your stay with us even more enjoyable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kinds Regards, JW Marriott Auckland

2/10 Horrible

Kendyll

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Barely slept at all due to couple next door being extremely loud all night. Didn’t stop for hours, hotel staff couldn’t really do anything. Walls way too thin we could hear EVERYTHING. Wouldn’t bring kids, don’t know what your neighbours will be up to. Room was dusty. Comfy pillows, loved the pool. Left super tired not well rested at all!
Séjour de 1 nuit en février 2024
Réponse de JW Marriott Auckland le 25 févr. 2024
Dear Kendyll, Thank you for choosing to stay at JW Marriott Hotel Auckland. I appreciate you taking the time to review your stay with us. We strive to deliver a positive stay experience for all of our guests and would like to apologies for the shortcomings you experienced especially due to the lack of sleep. Rest assured, your feedback has been shared with our senior team for further review. Thank you again for taking the time to share your experience. We very much look forward to welcome you back once again at JW Marriott Hotel Auckland. Yours sincerely, Yevgeniia Mykhailova JW Marriott Auckland

8/10 Bien

Shimizu

Séjour de 1 nuit en février 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Shimizu, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 Excellent

Atsushi

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Atsushi, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Warm Regards, JW Marriott Auckland

10/10 Excellent

Warren

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Warren, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 Bien

Joe

Séjour de 2 nuits en février 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Joe, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 Excellent

JOAQUIM

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel no centro da cidade com acesso próximo dos locais de maior interesse na cidade
Séjour de 7 nuits en janvier 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear JOAQUIM, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read you found our location to be at your convenience making your stay even more enjoyable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 Bien

DONALD, Wichita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast buffet was a large disappointment. When you pay $46.00 each for breakfast you expect more. Bacon was undercooked, no omelet station, limited hot selections, I am accustomed to much better at a Marriot property.
Séjour de 1 nuit en janvier 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Donald, Thank you for sharing your recent stay experience with us, we have already forwarded your comments to our team to review on putting strategies in place to avoid improve our breakfast buffet. We appreciate your feedback and hope to welcome you back to JW Marriott Auckland soon.Kind regards,JW Marriott Auckland

8/10 Bien

Shelley

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Mohd Nazlee bin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Violet Puti Hineaupounamu Sophia

Séjour de 2 nuits en janvier 2024
Réponse de JW Marriott Auckland le 26 mars 2024
Dear Violet Puti, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

6/10 Satisfaisant

joy

Nice hotel but don’t use the stairs!!
Our 2 day stay was before our cruise. The staff was very helpful and friendly; however; what is alarming to me is that as we often do we decided to use the stairs next to the guest elevators. No signs told us we shouldn’t. The doors to get out of the stairwell were all locked. We were on the 8th floor and had to go down to the very bottom floor. We were not able to find our way out and we ended-up unknowingly in the service elevator; and locked in there too. A hotel employee found us, assured us we weren’t locked in the stairwell meant for guests. He took us to the stairwell for guests; and he became locked in the stairwell. This is a fire hazard!! Not to mention down right scary with no proper signs to warn of the consequences of using stairs instead of the elevator! I hope your hotel attends to this problem promptly. I know after talking to staff this is a real problem you need to address.
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Catherine

Voyage en groupe
Les points forts : Personnel et service
Staff were amazing and made the stay room was run down and expensive for what you get we paid $452 no breakfast or parking and standard twin room. Room service is expensive $82 for two eggs bene and a juice Layout of room is also oddd mirror and wardrobe right by the side of the bed so you can’t utilise it Bathroom was spacious and nice
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Ayako

Les points forts : Propreté
私たちは、3名で予約してたのに2名分のタオル、スリッパ、アメニティしかなく、フロントで伝えたがすぐ対応してくれなかった。
Séjour de 2 nuits en décembre 2023

10/10 Excellent

John-Paul

Les points forts : Infrastructures et conditions de l’hébergement
Great hotel.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Frederikke

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

INSUP

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
호텔의 위치가 좋아 선택했고 주변에 쇼핑과 식당등이 걸어서 10분내에 즐비하여 아주 편리하였다. 스마트 티비도 스마트폰과 연결해서 유투브나 넷플릭스등을 시청가능하다.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

YOSHITSUNE

Les points forts : Propreté, personnel et service, équipements
良かったです
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Dina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff and willing to help
Séjour de 2 nuits en novembre 2023