6/10
The lack of preparation from the concierge and management caused me be relocated to an entire different apartment complex 20 mins away from the location I booked due to the mishandling of keys.
My reservations keys âwere not left with the conciergeâ which resulted in 5 different phone calls with different people to sort it out. All the while the concierge of Trace Midtown acting clueless.
Very sketchy and possibly âscammyâ since my flight got delayed and I wasnât able to make it to check in until around 9pm.
Never offered a discounted price or proper accommodation and definitely didnât feel like the concierge at the front desk was any help.
Cortez L
Séjour de 4 nuits en mars 2025