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Avis sur Country Inn & Suites by Radisson, Atlanta Airport South, GA

2.5 out of 5
Country Inn & Suites by Radisson, Atlanta Airport South, GA
5100 West Fayetteville Road, College Park, GA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 292 avis sur 700." "
Note des voyageurs de 8 (Bien), d’après 152 avis sur 700." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 700." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 700." "
Note des voyageurs de 2 (Horrible), d’après 81 avis sur 700." "

7,8/10

Propreté

8,0/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Dirk

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 11 déc. 2023
Dear Dirk,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

8/10 Bien

Yves

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 18 nov. 2023
Dear Yves,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Bien

Joshua

Voyage en couple
Les points forts : Personnel et service et équipements
The building itself look like it was going through renovations. The staff was very polite breakfast was wonderful.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Dennis

Les points faibles : Infrastructures et conditions de l’hébergement
The location was in a sketchy area and I was concerned about parking my car overnight.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Guest,Thank you for sharing your feedback. We understand your concerns about parking and assure you that the safety of our guests and their belongings is our top priority. We continuously work to provide a secure environment and appreciate your input, which helps us improve. We hope you enjoyed the rest of your stay with us and look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Satisfaisant

Anthony

Les points forts : Propreté et infrastructures et conditions de l’hébergement
THE PROPERTY IT SELF WAS NICE. THE PARKING LOT IS A NITE MARE. ONE WAY IN AND OUT OF THE PARKING LOT. WOKE UP AND I CHECKED OUT ONLY TO HAVE ANOTHER CAR BLOCKING ME IN MY PARKING SPACE HAD TO WIGGLE MY WAY OUT OF THE PARKING SPOT. IT WAS A NITEMARE
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jared

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sheets and pillows and bed is so comfortable !!!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you found our sheets, pillows, and beds comfortable during your stay. We strive to provide a cozy and relaxing experience for all our guests, and we're glad we could meet your expectations. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Kathrine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful and addressed my concerns right away. My TV wasn't working upon my arrival and a very nice gentleman had it working almost immediately. The front desk staff was kind enough to lend me a computer mouse for my laptop as I forgot mine. The only problem I encountered was during Saturday morning breakfast. It looked like there were only 1 or 2 staff trying to keep up with the breakfast rush. They were doing their best, but the orange juice was empty and the waffle mix and breakfast sausage both ran out and there were quite a few guests waiting in line for these items. But, again, they appeared to be doing their best. I think they were just understaffed.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that our team was able to promptly assist you during your stay and address your concerns efficiently. Your kind words about our staff's helpfulness are truly appreciated.We sincerely apologize for any inconvenience you experienced during Saturday morning breakfast. Your feedback regarding staffing levels during busy times is valuable, and we will certainly review our processes to ensure a smoother experience for all guests in the future.We hope to have the opportunity to welcome you back for a more seamless stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Denise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a pleasant experience
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Denise,Thank you for your stay at our hotel. We're delighted to hear that you had a pleasant experience during your stay with us! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

2/10 Horrible

Olusegun

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Olusegun,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager

8/10 Bien

Jacqueline Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool was out of order
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 25 mai 2024
Dear Jacqueline,We apologize for any inconvenience caused by the pool being out of order during your stay. We will address the issue promptly to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Sincerely, Hotel Manager

2/10 Horrible

Lorie

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Older hotel with some updates. Didn’t feel good over all.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Lorie,We appreciate your feedback regarding your recent stay. While we're glad to hear that you noticed some of the updates we've made, we're sorry to learn that your overall experience didn't meet your expectations. Your comfort and satisfaction are important to us, and we'll take your comments into consideration as we strive to improve. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Bien

Curtis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, quiet, convenient, and quite reasonably priced.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Curtis,Thank you for highlighting the positive aspects of your stay, including our cleanliness, quiet atmosphere, and convenient location at a reasonable price. We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Horrible

Segun

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad staff
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Segun,We're truly sorry to hear about your negative experience with our staff. Providing excellent service is our priority, and we apologize if we fell short during your stay. Your feedback is valuable, and we'll address this issue internally to ensure it doesn't happen again. We hope to have another chance to exceed your expectations in the future.Sincerely, Hotel Manager

4/10 Médiocre

Tevon

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear Guest,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us and helps us improve. We'd like to learn more about what aspects of your stay didn't meet your satisfaction. Please feel free to share any specific concerns you may have, and we'll do our best to address them. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Onikeku

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear Guest,Thank you for taking the time to leave us a perfect 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we exceeded your expectations. We hope to welcome you back again soon for another memorable stay!Sincerely, Hotel Manager

6/10 Satisfaisant

W L

Les points forts : Personnel et service
Séjour de 6 nuits en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear Guest,Thank you for taking the time to share your feedback. We're glad you chose to stay with us. We're always striving to improve, and your input helps us do just that. If there's anything specific you think we could do better, please don't hesitate to let us know. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Douglas, Kill Devil Hills

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Douglas,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 Satisfaisant

isaac

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear Guest,Thank you for taking the time to review our hotel. We're glad to hear that your experience was satisfactory overall. If there are any specific areas where we can improve, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Donna

Les points forts : Infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our staff friendly. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

10/10 Excellent

Mark

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear Guest,Thank you so much for your stellar review! We're thrilled to hear you had a 5-star experience with us. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Nimsi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We value your input and will use it to improve our services. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Patrick

Just average
Séjour de 4 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Patrick,Thank you for your feedback. We appreciate your honesty and will use it to improve our services. If there's anything specific you feel we could do better, please don't hesitate to let us know. Your reviews are important to us.Sincerely, Hotel Manager

6/10 Satisfaisant

Ronal

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This hotel was so far the worse where I have stayed a night
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Ronal,We're truly sorry to hear that your experience fell short of your expectations. Your comfort and satisfaction are our top priorities, and we regret that we were unable to meet them during your stay. Please know that we take your feedback seriously and will use it to improve our services for all our guests. We hope for the chance to welcome you back in the future and provide you with a much-improved experience.Sincerely, Hotel Manager

2/10 Horrible

Jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was in an adjoining room and heard everything going on in the other room. They played the tv all night as well as their sexual activity. One morning the halls reeked of marijuana. I was tired when I checked out. Never again.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Jacqueline,We're truly sorry to hear about your unpleasant experience during your stay. It's concerning that you had to endure disturbances from adjoining rooms and encountered issues with noise and odors in the hallways. Your feedback is valuable, and we'll address these concerns with our team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience should you choose to stay with us again in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Hibo

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Staff was really helpful and made my stay comfortable. Breakfast was good and my daughter and I enjoyed it a lot. However, I addressed my issue to the front desk of the dirtiness of our room floor and I needed someone to clean it, when I was out of the room. No one responded or sent someone to clean and the floor was still dirty and dusty. I was really disappointed.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Guest,Thank you for your stay. It's wonderful to hear that the staff was helpful and that you enjoyed the breakfast during your stay. However, we apologize for the disappointment regarding the cleanliness of your room floor. This is certainly not the level of service we strive to provide to our valued guests. Your feedback is valuable, and we'll address this issue to ensure it doesn't happen again in the future. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Mamadou

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear you had a good experience at our hotel. We strive to provide excellent service and a comfortable stay for all our guests. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Bien

patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that it was clean. I liked the toiletries. I even liked the room coffee. However, there was a bright light outside my window that lit up the room. If i had stayed more than 7 hours, I would have requested another room.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you appreciated our cleanliness, toiletries, and in-room coffee. We apologize for the inconvenience caused by the bright light outside your window. Your comfort is important to us, and we'll certainly address this issue to ensure a more restful stay in the future. We hope to welcome you back for a longer and even more enjoyable experience!Sincerely, Hotel Manager

4/10 Médiocre

Pamela

Les points faibles : Propreté et personnel et service
When I checked in the AC unit had crumbs inside. Also crumbs and dirt on the furniture. Toothpaste on the bathroom door. Stains on bed linen. When I brought this to the attention of the staff they asked if I had picture…this was not even 5 min after I checked in. I told them they can go look for themselves since it’s literally right down the hall from the front desk and I just checked in. One staff member had an attitude but the other staff member apologized and sent staff to clean the room. However, they did not address all issues and the room smelled worse once the staff left.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Pamela,We deeply apologize for the inconvenience you encountered during your stay. Your experience is certainly not reflective of our usual standards, and we appreciate you bringing these issues to our attention. We will take steps to address the cleanliness concerns you've raised and ensure that our staff members provide the exceptional service our guests deserve. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

tamekia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will stay again staff very nice
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Bien

Agatha, Brooklyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The transportation from the airport ends at 11:45pm. I didn't know that. So I waited fo almost an hour before I took an uber to the place which unnecessarily increased my expenses.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,We're sorry for the inconvenience you experienced regarding the airport transportation cut-off time. Your feedback is valuable, and we'll work on improving our communication regarding such details to ensure a smoother experience for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Xuebing

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is clean, comfortable and quiet
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thank you for your kind review! We're delighted to hear that you found our hotel clean, comfortable, and quiet. We strive to provide a peaceful retreat for our guests, and we're thrilled that we succeeded in making your stay enjoyable. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Horrible

Crystal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The facility was dirty elevator sticky it smell like bug spray then they had a sign that said the water would be off from 11 AM to 3 PM. I have never been to a hotel where they cut the water off.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Maintaining cleanliness and ensuring a pleasant environment are our priorities, and we regret falling short of your expectations. Regarding the water interruption, we understand your frustration and assure you that such occurrences are rare and necessary for essential maintenance. Your feedback is valuable, and we will take immediate steps to address these concerns. We hope for the opportunity to welcome you back and provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

4/10 Médiocre

Deepa

Les points faibles : Propreté et personnel et service
Full of vape smell
Séjour de 4 nuits en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,We're sorry to hear about your experience. Ensuring a pleasant stay for all guests is our priority, and we'll address this issue promptly. Thank you for bringing it to our attention.Sincerely, Hotel Manager

8/10 Bien

Adam

Voyage en famille, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had to overnight due to a missed flight - property was convenient to the airport and had a shuttle. Room was spacious and likely newly renovated. Decent buffet breakfast. With the highway close - it was noisy at night until we turned the A/C on - then no problems. The attached 'pub' was unique. Food was really good - likely would have stayed longer if they had draft beer as listed on the menu
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thank you for your feedback! We're glad to hear that our convenient location, spacious rooms, and buffet breakfast met your expectations. We apologize for any noise disturbances from the highway, but we're pleased the A/C provided a solution. We appreciate your compliments on our unique pub and delicious food. We'll address the draft beer discrepancy to ensure a better experience next time. We hope to welcome you back for a longer stay soon!Sincerely, Hotel Manager

8/10 Bien

Brad

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 18 mai 2024
Dear Brad,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Bien

James

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 18 mai 2024
Dear Guest,Thank you for your review! We're delighted to hear you enjoyed your stay. If there's anything specific that would have made your experience even better, please let us know. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Alma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bueno para quedarse para un vuelo al otro Dia temprano
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Guest,Thank you for choosing to stay with us for your early flight! We're delighted to hear that you had a good experience and found our hotel convenient for your travel plans. We hope to welcome you back again in the future!Sincerely, Hotel Manager

4/10 Médiocre

Antonio D

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Very ghetto and hood. Hotel smelled like weed in the hallways and the elevator. Noisy throughout the entire night. Walls were super thin and yoy could literally hear everything the people in the room next to me were doing Was not a pleasant experience
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We take your concerns seriously and will address them promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

Jill

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable beds! Staff was friendly and helpful. A great option for an overnight layover. Airport shuttle was very convenient
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 16 mai 2024
Dear Jill,Thank you for your stay. Appreciate your nice comments about our team, services, and hotel. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 Excellent

Sean, Ankeny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Better than expected. Good breakfast. Dining tavern on premise. Hotel shuttle every 30 min to/from domestic airport, then an airport shuttle if needed to international.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 16 mai 2024
Dear Guest,We're delighted to hear that your stay exceeded your expectations! Providing a satisfying breakfast, convenient dining options, and reliable shuttle services are all important aspects of our commitment to guest satisfaction. We're glad you enjoyed these amenities, and we appreciate your positive feedback. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 Médiocre

MD AMINUL

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Linens, towels, walls, switches, handles, doors were dirty.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Guest,We're deeply sorry to hear about the cleanliness issues you encountered during your stay. We will address these concerns promptly with our housekeeping team to ensure that such issues are rectified and do not recur in the future. We hope to have the opportunity to regain your trust on your next visit.Sincerely, Hotel Manager

8/10 Bien

Ryan, Pottersville

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice hotel, friendly staff, good location (close to airport, not far to dining and shopping, not great to walk). Wi-fi was a challenge to log into. The page I tried on three devices and two different search three pages (Edge, Safari, and Chrome). You can barely see where to enter the password and it is extremely challenging to find the box to check because it is all whited out by the wifi logo over the top of that area. They sent a text right after I checked in, in case you have any issues, I never got a response on this issue, finally figured it out on my own. I also texted them because the outlets on either side of the bed were non-functioning. Never got a response to that problem either. Also the info I received when I scanned the QR code in the room is that the pool was closed for repairs - that information was not shared in advance on their website, in their email, or when I checked in. It was a good place to stay and one of the better prices in the area, just might have made another choice if I had known the pool wasn't open and service requests weren't answered.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Ryan,Thank you for your feedback on our property. We're pleased to hear that you found our hotel to be nice, with friendly staff and a convenient location. However, we apologize for the challenges you faced with the Wi-Fi login process and the non-functioning outlets. Your experience does not meet our standards of service, and we're sorry for any inconvenience caused. We'll address these issues promptly to ensure improvements are made. Regarding the pool closure, we apologize for any lack of communication on our part and will work to ensure that such information is shared in advance in the future. Please visit us again.Sincerely, Hotel Manager

4/10 Médiocre

David

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Stunk like smoke in our room and the floors were sticky and disgusting almost everywhere. I felt like I was walking in a dirty bar in elevator and room.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear David,We apologize for the unpleasant experience you had during your stay. It's disheartening to hear about the smell of smoke and the cleanliness issues you encountered. The entire points you have observed will be investigated and necessary actions will be taken. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory stay in the future.Sincerely, Hotel Manager

8/10 Bien

Angel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. The room was not neat.one pillow had stains and the floor was sticky (close to the coffee maker). But, in general was okay.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Angel,Thank you for your stay and feedback. We're pleased to hear that you found our staff friendly. However, we apologize for the issues you encountered with the cleanliness of your room. We will address these concerns with our housekeeping team to ensure improvements are made. Hope you will visit again. Sincerely, Hotel Manager

10/10 Excellent

Rene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice room. Close to many restaurants and malls. Very centric.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Rene,Thank you for your stay at our hotel. We're delighted to hear that you enjoyed your stay and found our location convenient! Being close to restaurants and malls is important for our guests, and we're glad that our central location added to your experience. We hope to welcome you back for another enjoyable stay in the future. Sincerely, Hotel Manager

2/10 Horrible

Evetta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bed was extremely small it was surprise to be a queen it was a full I did the measurement. It was a full size bed
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Evetta,We apologize for any confusion or inconvenience caused by the size of the bed in your room. Your comfort is important to us, and we regret if the bed size didn't meet your expectations. We'll ensure that the bed sizes are accurately represented in our room descriptions to avoid any future misunderstandings. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

8/10 Bien

amber

Les points forts : Propreté et personnel et service
It’s nice, but the rooms are not sound proof
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Amber,Thank you for your feedback. We're glad to hear that you found our hotel nice, but we apologize for any inconvenience caused by noise disturbances during your stay. Your comfort is important to us, and we'll take your comments into consideration as we work to improve our facilities. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Ryan, Ashland

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked a reservation online which they canceled. Mind you without my consent. Then the staff was very rude about it. The room was fairly clean. The hallway stunk like dope. The pool wasn’t open so the kids were upset. Very bad experience altogether we never stay here again.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Ryan,We sincerely apologize for the unpleasant experience you encountered during your stay. It's unacceptable that your reservation was canceled without your consent, and we regret any inconvenience this caused. Additionally, we're deeply sorry to hear about the rude behavior of our staff and the odor in the hallway. Your feedback will be addressed with our team to ensure that such issues are not repeated in the future. We understand your disappointment about the pool not being open and the impact it had on your children's experience. Please know that your comments are taken seriously, and we will strive to improve in these areas. Hope you will visit again.Sincerely, Hotel Manager

10/10 Excellent

vikas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall good experience
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Vikas,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.Sincerely, Hotel Manager

8/10 Bien

Deloris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was nice in the hotel was Clean
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 12 mai 2024
Dear Guest,Thank you for your review! We're delighted to hear that you had a positive experience with our friendly staff and clean facilities. If there are any specific areas where we can improve to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager