Avis sur AC Hotel by Marriott Atlanta Downtown
AC Hotel by Marriott Atlanta Downtown
101 Andrew J. Young Intl. Blvd. NW, Atlanta, GA
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en couple
25 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Customer Service le 25 août 2023
Céline, c'est merveilleux de lire que vous avez apprécié la décoration raffinée de l'AC Hotel Atlanta Downtown et son emplacement privilégié au cœur de la ville. Nous sommes ravis de savoir que vous avez également pu profiter de notre charmante piscine. Merci pour vos généreux commentaires et nous espérons vous accueillir à nouveau dans le futur !
10/10 Excellent
Stéphane
Voyage d’affaires, Voyage en couple
31 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stéphane
Séjour de 1 nuit en juillet 2022
Réponse de Customer Service le 3 août 2022
Stéphane, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at AC Hotel Atlanta Downtown!
10/10 Excellent
Lea
Voyage en famille avec de jeunes enfants
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lea
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 25 mai 2024
Thank you for the 5/5 rating, Lea!It's excellent you enjoyed your time at AC Hotel Atlanta Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
10/10 Excellent
Heather
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 25 mai 2024
Thanks for the perfect rating, Heather!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at AC Hotel Atlanta Downtown.Have a wonderful day!
4/10 Médiocre
Danielle
Voyage en couple
12 mai 2024
Les points faibles : Propreté, personnel et service, équipements
Danielle
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Danielle, we appreciate you taking time to share your experience. It is concerning to hear about your observations regarding cleanliness. Maintaining a clean environment is a key focus for our team, so your feedback is important in aiding us to constantly improve. We hope to have another chance to deliver a more satisfactory experience on your next visit.
10/10 Excellent
Dwayne
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dwayne
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Dwayne, thank you for your five-star review about your visit to the AC Hotel Atlanta Downtown. It's heartening to know our team at the door and reception made a positive impression. We hope to see you again soon for another fantastic downtown Atlanta experience.
10/10 Excellent
Bryan
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryan
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Bryan, it's wonderful to hear that you enjoyed your stay at AC Hotel Atlanta Downtown! We take pride in our prime location near various city attractions. We're thrilled that you made the most out of it. We hope to welcome you back for your future visits to our charming city.
10/10 Excellent
Emanuel Leandro
1 mai 2024
Emanuel Leandro
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 mai 2024
Emanuel, thank you for your fantastic rating! AC Hotel Atlanta Downtown is delighted to know you had a wonderful experience. We're looking forward to welcoming you back soon!
10/10 Excellent
Anna
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Anna, thank you for choosing the AC Hotel Atlanta Downtown and sharing your experience. We're thrilled to hear our welcoming atmosphere and friendly team members exceeded your expectations. We look forward to welcoming you back for another fantastic stay in the future.
10/10 Excellent
Clorrisa
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clorrisa
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Clorrisa, it's wonderful to see your 5-star rating for AC Hotel Atlanta Downtown. We're delighted you had a fantastic stay, and we thank you for your support. We look forward to welcoming you back in the future.
2/10 Horrible
Robert
Voyage en groupe
24 avr. 2024
Robert
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Robert, we deeply regret to hear you experienced issues with the bedding during your stay and the subsequent difficulties in communication with our management. Acknowledging such concerns, prompt communication with our guests is a priority for us. Feedback like yours helps us enhance our customer service capabilities. Please do feel free to provide more details about your experience, so we can directly address your concerns.
10/10 Excellent
Cynthia
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Cynthia, we are thrilled to realize you had a five-star experience at AC Hotel Atlanta Downtown. It's wonderful that you are satisfied with your stay. We eagerly anticipate your return visit, for another phenomenal stay.
10/10 Excellent
Carlton
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlton
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Carlton, it's wonderful to read about your appreciation for AC Hotel Atlanta Downtown's contemporary design and versatile spaces. We are pleased you found our facilities suitable for a variety of activities. We hope to welcome you back in the near future for another delightful experience.
10/10 Excellent
Samantha C
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samantha C
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Samantha, thank you for choosing the AC Hotel Atlanta Downtown and providing us with your wonderful rating on Expedia. It is great to know that your stay met your expectations. Our team is looking forward to hosting you once again in the future when your travels bring you back to Atlanta. Safe travels!
10/10 Excellent
Gregory
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gregory
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 avr. 2024
Thank you for the amazing rating, Gregory!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at AC Hotel Atlanta Downtown soon!Thanks again for leaving your feedback!
10/10 Excellent
Hunter
Voyage en famille, Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hunter
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 avr. 2024
Hunter, thank you so much for the glowing feedback about your stay at AC Hotel Atlanta Downtown. We're thrilled knowing that Tracy made your experience memorable with her energy and top-notch service. It's wonderful to learn that these factors, coupled with the convenient parking, have made us your preferred choice in Atlanta. We truly look forward to welcoming you back on your next visit.
10/10 Excellent
shanna
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
shanna
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 2 avr. 2024
Shanna, we're delighted you found the rooms at AC Hotel Atlanta Downtown to be well-maintained and that our team members made a positive impression on you. We hope to welcome you again on your next visit to Atlanta.
8/10 Bien
Brittany
31 mars 2024
Brittany
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 20 avr. 2024
Thank you for the 4-star rating, Brittany!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at AC Hotel Atlanta Downtown. Thank you again for sharing!
10/10 Excellent
Robert
Voyage d’affaires
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Robert, thank you for the glowing review of your stay at AC Hotel Atlanta Downtown. We are thrilled you found our location advantageous and our rooms efficient. It's also great to hear you had the chance to utilize our stellar fitness center, and our team members appreciated your kind words. We hope to welcome you back again real soon.
10/10 Excellent
Leroy Kinsey
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leroy Kinsey
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Leroy, it's wonderful to hear that you loved everything about your stay at AC Hotel Atlanta Downtown. We strive to provide a memorable experience to all our guests. We look forward to welcoming you back in the near future.
2/10 Horrible
Charles
22 mars 2024
Les points faibles : Propreté et personnel et service
Charles
Réponse de Customer Service le 25 mars 2024
Thank you for taking the time to share your feedback, Charles. We apologize for your experience. A member of our Management team will contact you directly.
10/10 Excellent
everton marcelo
17 mars 2024
everton marcelo
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 avr. 2024
Everton, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at AC Hotel Atlanta Downtown!
10/10 Excellent
Vanessah, Raleigh
Voyage en groupe
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vanessah
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 12 mars 2024
Vanessah, thank you for your complimentary remarks. We're thrilled to hear you recognized the AC Hotel Atlanta Downtown for its highly favored location. We also take great pride in our capable team members who are devoted to ensuring guests have an exceptional stay. We look forward to your next visit.
10/10 Excellent
Prestige
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prestige
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 11 mars 2024
Prestige, it's wonderful to hear how much you enjoyed your stay at AC Hotel Atlanta Downtown. We're glad that our proximity to the State Farm Arena was convenient for your needs and that you also found our cleanliness and professionalism noteworthy. We truly appreciate your kind words and hope to welcome you back again soon.
10/10 Excellent
Amoy
Voyage en famille
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amoy
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 1 mars 2024
Amoy, we're delighted to hear that you loved the pristine environment of AC Hotel Atlanta Downtown and found our team members cordial and inviting. We appreciate your feedback concerning in-room amenities and will certainly add it to our continual improvement process. Thank you for your review, and we hope to accommodate you again soon.
10/10 Excellent
Jarvis
Voyage d’affaires
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jarvis
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Jarvis, we're delighted to see such a fantastic score for AC Hotel Atlanta Downtown. It appears you enjoyed your stay, and that makes us very happy. We'd love to have the opportunity to welcome you back when your travels bring you to Atlanta again. Safe travels!
10/10 Excellent
Ronisha
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ronisha
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 28 févr. 2024
Ronisha, it's fantastic to see your perfect rating for AC Hotel Atlanta Downtown! We're delighted that your stay with us met your expectations. We hope to welcome you back in the near future!
10/10 Excellent
Christopher
26 févr. 2024
Christopher
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 20 mars 2024
Christopher, we are thrilled to know that you had a great stay at the AC Hotel Atlanta Downtown. Your high rating means a lot to us. We eagerly look forward to your next visit. Safe travels until then!
10/10 Excellent
Katrina
Voyage en groupe
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katrina
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 févr. 2024
Katrina, thank you for sharing your thoughts about your recent visit to AC Hotel Atlanta Downtown. We're pleased to read that you appreciated the excellent hospitality shown by our team members. We're looking forward to welcoming you back on your next trip to Atlanta.
10/10 Excellent
Amy
Voyage en famille
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amy
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
Thank you for taking the time to leave this wonderful rating, Amy! We hope to see you again soon at AC Hotel Atlanta Downtown so we can share yet another amazing experience!
8/10 Bien
Tracy
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
Thank you for the 4-star rating, Tracy!It's great your time at AC Hotel Atlanta Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
8/10 Bien
Amy
21 févr. 2024
Les points forts : Propreté et personnel et service
Amy
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Thanks for the 4/5 rating, Amy!We're thrilled you enjoyed your time at AC Hotel Atlanta Downtown so much! We look forward to sharing an even better experience with you soon.
10/10 Excellent
Adriana
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adriana
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 19 févr. 2024
Adriana, it's delightful to hear such positive feedback regarding our incredible team members at AC Hotel Atlanta Downtown. We truly appreciate your warm comments. Looking forward to your next visit!
10/10 Excellent
Yvette
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yvette
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Yvette, thank you for your glowing review of AC Hotel Atlanta Downtown. We're thrilled to hear our dedicated team made your stay enjoyable. We can't wait to welcome you back on your next visit to Atlanta.
4/10 Médiocre
steven
18 févr. 2024
Les points faibles : Équipements
steven
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 23 févr. 2024
Steven, we regret your recent experience didn't meet expectations. It's unfortunate to hear about your impressions regarding parking fees and the timing of our housekeeping team. We strive to ensure our pricing structure is clear upon booking and that our services respect our guests' privacy. We apologize for the inconvenience faced and value your feedback and will certainly take it into consideration. Thank you for allowing us to understand more about your stay.
8/10 Bien
Margaret
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Margaret
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 17 févr. 2024
Margaret, it's delightful to hear that you found our team members at AC Hotel Atlanta Downtown to be affable and welcoming, and that you enjoyed the cleanliness and comfort of your room. Your feedback about expanding our breakfast options is valued. We're always exploring ways to improve our guest experiences. We look forward to welcoming you back in the future for an even better stay.
10/10 Excellent
Antonio
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
Antonio
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 16 févr. 2024
Thanks for sharing this perfect rating, Antonio!We're thrilled to hear you enjoyed your stay at AC Hotel Atlanta Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
8/10 Bien
Kenesha
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenesha
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 16 févr. 2024
Kenesha, we're delighted to hear that you found AC Hotel Atlanta Downtown to be a suitable accommodation selection. We strive to ensure our properties are well-maintained for all guests to enjoy. We appreciate your endorsement and looking forward to welcoming you back on your next trip to Atlanta.
10/10 Excellent
Jennifer
Voyage en famille
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 12 févr. 2024
Jennifer, it's wonderful to hear that you enjoyed your stay at AC Hotel Atlanta Downtown; we're thrilled our cozy room and easy location added comfort to your experience. We look forward to welcoming you back soon!
10/10 Excellent
rubina y
9 févr. 2024
rubina y
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 mars 2024
Rubina Y, it's fantastic to see your top score for AC Hotel Atlanta Downtown. We appreciate it greatly and hope to have the pleasure of serving you again. Thank you for taking the time to rate us.
10/10 Excellent
Yvonneda
Voyage en famille
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent Location and Services
Yvonneda
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 6 févr. 2024
Yvonneda, it truly warms our hearts to hear that your stay at AC Hotel Atlanta Downtown enhanced your participation in the Hot Chocolate Run. We're also thrilled to know that our efficient team members were able to assist with your reservation changes seamlessly and that your interaction with Ms. Tracy was memorable. Your kind words about our valet service and front desk team bring joy to our hearts.We're glad the location served you well and that the room amenities, particularly the unique rain shower, exceeded your expectations. While we note you felt the bed was not as comfortable as expected, we hope it didn't bring down your overall experience. It pleases us to hear that despite this small concern, you enjoyed your sleep and stay in general.We are keenly looking forward to welcoming you back, enabling you to further explore downtown and take advantage of our central location.
10/10 Excellent
Scott
2 févr. 2024
Les points forts : Personnel et service
Scott
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 2 févr. 2024
Scott, we're thrilled to hear you've had an enjoyable stay at AC Hotel Atlanta Downtown. It's pleasing to know we met your expectations and we look forward to your next visit.
10/10 Excellent
maryellen elizabeth, phila
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
maryellen elizabeth
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 29 janv. 2024
Maryellen Elizabeth, thank you for your top-rating of AC Hotel Atlanta Downtown. We're delighted your stay with us met your expectations and we look forward to welcoming you back soon.
10/10 Excellent
Angela, Baltimore
Voyage en famille
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 18 janv. 2024
Angela, it's delightful to hear that your encounter with the AC Hotel Atlanta Downtown team members was positive. We always strive to uphold our commitment to provide a friendly and professional service. We appreciate your feedback and look forward to welcoming you back in the future.
10/10 Excellent
Kathyann Lydia
15 janv. 2024
Kathyann Lydia
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 5 févr. 2024
Kathyann, thank you for choosing to stay at AC Hotel Atlanta Downtown. It's wonderful to hear you had a splendid stay. We appreciate your high rating and look forward to serving you again soon.
8/10 Bien
Sandra
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Sandra, it's delightful to hear that you found the AC Hotel Atlanta Downtown conveniently located close to popular city destinations. We hope your stay was enjoyable and look forward to welcoming you again in the future.
10/10 Excellent
Joann
5 janv. 2024
Joann
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Joann, the AC Hotel Atlanta Downtown acknowledges your generous rating! We're elated that you enjoyed your stay and we're looking forward to your next visit with us. Your satisfaction is our greatest reward.
10/10 Excellent
Torrance
2 janv. 2024
Torrance
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 3 janv. 2024
Torrance, it's wonderful to hear you had a fantastic stay at AC Hotel Atlanta Downtown. We appreciate your perfect score and look forward to welcoming you back for another exceptional experience.
10/10 Excellent
Katavious
Voyage en couple
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katavious
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Katavious, it's wonderful to hear that your stay at AC Hotel Atlanta Downtown met your expectations in all aspects. Our team trusts you enjoyed your time and eagerly awaits your return for another perfect stay.
6/10 Satisfaisant
James
31 déc. 2023
James
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
James, thank you for your rating. Your satisfaction means a lot to us, and it's regrettable to know we missed the mark this time. Nevertheless, thank you for staying with us. We look forward to having another chance to better serve you next time.