Ashford : Residences

« Some of the basics were not provided on our stay so really wasn't worth the money. Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that...

« Great property, quiet location. »

« All the caravans looked amazing until we found 51 it’s very old and should not be on such a lovely site bar staff in club house were very nice but the van was not it’s severely worn out carpet worn chipped wood everywhere broken fridge door it was supplied with one plate one knife tv didn’t work until we went to shop to buy new batteries can’t park car close to van and the beds were shocking so not much sleep had but worst of all no hot water we didn’t stay both nights decided we would go home...

« The communication was non existent. We didn’t get access to the property until nearly 18:30 after Expedia started looking for relocation options as we couldn’t get the host to respond and had no address or access information. It was a very stressful few hours. They blamed some breakdown in the supply chain. We booked with Expedia who contracted to TravelNest who passed to Idyllic cottages who passed to the owner. In that chain someone didn’t pass on our booking so when we called at 3pm for...