Avis
9,6
Exceptionnel
9,8/10
Propreté
9,2/10
Personnel et service
9,4/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
11 oct. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2021
Réponse de Guest Experience Team le 23 janv. 2022
Dear Pierre,
Greetings from Gran Melia Arusha!
We would like to express our gratitude for taking time to share your experience with us.
Although we thank you for the feedback, we have to admit that your review caught us by surprise as we did not receive any negative information during your stay with us.
Therefore, we would be much appreciated if we can discuss further on the challenges that you might have faced so that we can improve on those by contacting us directly.
Once again, thank you for the review and looking forward hearing back from you.
10/10 Excellent
Marie
Voyage en famille
19 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel, très propre, personnel très agréabl
Marie
Séjour de 1 nuit en septembre 2020
10/10 Excellent
Amour
Voyage en famille, Voyage d’affaires
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amour
Séjour de 2 nuits en mai 2024
Réponse de Daniel Ramos - Guest Experience Manager le 12 mai 2024
Dear Amour,Thank you for taking the time to share your marvellous review through Expedia.All the members that make up this prestigious institution, the Gran Meliá Arusha hotel, feel satisfied to have met your expectations.Looking forward to having the honour to welcome you back.We remain at your entire disposal.Kind regards,Guest Experience Team
10/10 Excellent
Shekia
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shekia
Séjour de 2 nuits en mars 2024
Réponse de Daniel Ramos - Guest Experience Manager le 12 mai 2024
Dear Shekia,Thank you for taking the time to share your marvellous review through Expedia.All the members that make up this prestigious institution, the Gran Meliá Arusha hotel, feel satisfied to have met your expectations.Looking forward to having the honour to welcome you back.We remain at your entire disposal.Kind regards,Guest Experience Team
10/10 Excellent
Anil
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anil
Séjour de 2 nuits en avril 2024
Réponse de Daniel Ramos - Guest Experience Manager le 24 avr. 2024
Dear Mr. Anil,Thank you for taking the time to share your marvellous review through Expedia.All the members that make up this prestigious institution, the Gran Meliá Arusha hotel, feel satisfied to have met your expectations.Looking forward to having the honour to welcome you back.We remain at your entire disposal.Kind regards,Guest Experience Team
10/10 Excellent
Jermaine
4 avr. 2024
Jermaine
Séjour de 2 nuits en avril 2024
Réponse de Daniel Ramos - Guest Experience Manager le 26 avr. 2024
Dear Jermaine,Thank you for taking the time to share your marvellous review through Expedia.All the members that make up this prestigious institution, the Gran Meliá Arusha hotel, feel satisfied to have met your expectations.Looking forward to having the honour to welcome you back.We remain at your entire disposal.Kind regards,Guest Experience Team
10/10 Excellent
Vanessa, Key Biscayne
Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vanessa
Séjour de 1 nuit en mars 2024
Réponse de Thank you le 5 mars 2024
Dear Vanessa,Warm greetings from Gran Melia Arusha.Thank you so much for your wonderful review! We're thrilled to hear that you found our property beautiful, with amazing views and great vegetation.It was our pleasure to ensure your comfort, even after your late arrival at 3 AM. We're delighted that you enjoyed the tour of our coffee plantation and gardens, and that you appreciated our efforts to showcase where our food is sourced.We're glad you also enjoyed our pool and amenities. Your kind words mean the world to us, and we look forward to welcoming you back for another fantastic experience in the future!Warm regards,Guest Experience Team
8/10 Bien
komsu
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
komsu
Séjour de 1 nuit en février 2024
10/10 Excellent
Chen
Voyage en famille
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chen
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Reena
Voyage d’affaires
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reena
Séjour de 1 nuit en janvier 2024
Réponse de SL le 27 janv. 2024
Dear Reena,Jambo from Gran Melia Arusha.Thank you for taking the time to share your kind words about your recent stay with us. We are thrilled to hear that you found our hotel beautiful and grand, and we appreciate your acknowledgment of our excellent attention to detail.It's heartening to know that our staff contributed to making your experience wonderful. We are fortunate to have a team dedicated to providing exceptional service, and your recognition means a lot to us.We are also delighted that you enjoyed the culinary offerings during your stay. Our chefs take great pride in crafting delicious and memorable dining experiences, and it's fantastic to hear that the food was to your liking.Your feedback motivates us to continue delivering outstanding hospitality, and we look forward to the opportunity to welcome you back to our beautiful hotel in the future. Thank you once again for choosing us, and we can't wait to host you again soon.Warm regards,Guest Experience Team
10/10 Excellent
Chen
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chen
Séjour de 1 nuit en janvier 2024
Réponse de SL le 12 janv. 2024
Dear Chen,Warm greetings from Gran Melia Arusha.Thank you so much for taking the time to rate us with a perfect score of 5 out of 5! We're absolutely delighted to hear that your experience with us was up to your expectations.Our team works hard to ensure that every aspect of your stay is enjoyable, and it's immensely rewarding to receive such positive feedback.We genuinely appreciate your support and hope to have the pleasure of hosting you again in the future. Thank you for choosing us!Warm regards,Guest Experience Team.
10/10 Excellent
Tiffany
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 2 nuits en décembre 2023
Réponse de SL le 12 janv. 2024
Dear Tiffany,Warm greetings from Gran Melia Arusha.Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us! We are thrilled to hear that you found our property gorgeous inside and out, and that you enjoyed the dining options, spectacular views of Mt. Meru, and the well-thought-out lighting and plug arrangements in the bedroom.It's delightful to know that you found our property clean and well-maintained, and we appreciate your kind words about its proximity to the market and other locations. We take pride in ensuring that our hotel blends seamlessly with the environment.We're especially glad to hear that you had a positive experience at our spa and that the service was amazing. We're equally pleased that you enjoyed the gym and sauna facilities. Your compliments on the service, from check-in to the restaurants, and a special shout-out to our manager Ashish, are truly heart-warming.It was our pleasure to assist you when you were confused, and we're thrilled to have contributed to making your stay enjoyable. We're grateful for your loyalty, and we look forward to welcoming you back on your next trip to Tanzania. If there's anything specific you loved the most or any suggestions for improvement, please feel free to share. We value your feedback immensely.Once again, thank you for choosing to stay with us, and we can't wait to have the pleasure of hosting you again.Warm regards,Guest Experience Team.
10/10 Excellent
mark
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mark
Séjour de 1 nuit en décembre 2023
Réponse de Guest experience team le 11 déc. 2023
Dear Mark,Thank you so much for your heartwarming feedback! We are delighted to hear that you loved your experience at Gran Melia Arusha. It's truly rewarding to know that our staff's hospitality stood out and exceeded your expectations. We understand the emotional attachment to the breakfast staff, and we'll be sure to pass on your kind words to them.We genuinely appreciate your patronage and hope to welcome you back soon for another memorable stay.Kind regards,Guest Experience Team.
10/10 Excellent
mark
Voyage en famille
9 déc. 2023
Les points forts : Équipements
mark
Séjour de 4 nuits en décembre 2023
Réponse de Guest experience team le 11 déc. 2023
Dear Mark,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at Gran Melia Arusha and felt warmly treated by our staff. It's fantastic to know that you found the hotel beautiful, and we truly appreciate your recommendation for a luxury hotel experience.We look forward to the pleasure of welcoming you back in the future for another delightful stay.Warm regards,Guest Experience Team
10/10 Excellent
Tracy
19 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 2 nuits en novembre 2023
Réponse de Guest experience team le 29 nov. 2023
Dear Tracy,Thank you for such a heartwarming review! We are thrilled to hear that you found our property absolutely gorgeous, and that the design of the rooms and dining amenities, coupled with the stunning mountain views, left a lasting impression.We're delighted that you discovered and enjoyed our extensive tropical gardens with coffee plants, organic vegetable and herb gardens, and fruit trees. It's indeed a piece of paradise in Arusha, and we're glad you appreciated this hidden gem.Your recognition of the Sanaa cafe and the inspiring artisan collective warms our hearts. We believe in creating a space that not only provides comfort but also contributes to the local community. Knowing that our staff, from front desk to housekeeping, left a positive impression is truly gratifying.Kind regards,
10/10 Excellent
Dan
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dan
Séjour de 2 nuits en octobre 2023
Réponse de Guest experience team le 11 déc. 2023
Dear Dan,Greetings from Gran Melia Arusha!We extend our sincere appreciation for taking the time to provide us with your feedback. Your rating is truly valued, and we are delighted to have had the opportunity to host you.Warm regards,Guest Experience Team
10/10 Excellent
Jokha
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jokha
Séjour de 1 nuit en octobre 2023
Réponse de Guest experience team le 11 déc. 2023
Dear Jokha,Warm greetings from Gran Melia Arusha!Your positive rating has brought us immense joy, and we are truly delighted to have had the opportunity to serve you. Warm Regards,Guest Experience Team
10/10 Excellent
Jonathon, Carrollton
Voyage en couple
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathon
Séjour de 1 nuit en octobre 2023
Réponse de Thank you le 14 oct. 2023
Dear Jonathon,Jambo from Gran Melia Arusha.We appreciate your glowing review! It's truly heartwarming to hear that you had an amazing experience during your visit. We're thrilled to be considered a "must-visit" destination in your eyes, and we're delighted that everything met or exceeded your expectations.Our dedicated staff takes great pride in providing exceptional service, and it's wonderful to hear that you found them to be great. Your positive feedback inspires us to continue delivering fantastic experiences to all our guests.Thank you for your kind words, and we look forward to welcoming you back for another fantastic visit in the future.Warm regards,Guest Experience Team
10/10 Excellent
Marie
Voyage en groupe
1 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie
Séjour de 1 nuit en septembre 2023
Réponse de Gloriaestarphen le 2 oct. 2023
Greeting from Gran Melia Arusha.Thank you for the feedback! We welcome you back again.Warm regards,Guest experience manager
10/10 Excellent
Leigh
Voyage en couple
1 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leigh
Séjour de 1 nuit en septembre 2023
Réponse de Gloriaestarphen le 2 oct. 2023
Jambo!We're honored to be considered a best-in-class stay among your global travels! Our spa, staff, diverse cuisine, and comfortable beds all contribute to your experience. Thank you for choosing us, and we're delighted you enjoyed your restorative stay at Gran Melia Arusha.Warm regards,Guest experience
10/10 Excellent
Leigh
Voyage en couple
30 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leigh
Séjour de 2 nuits en septembre 2023
Réponse de Gloriaestarphen le 2 oct. 2023
Greetings!We're thrilled to hear you had a five-star experience! Our staff, gardens, tapas bar, and SPA are here to make your stay exceptional. Olivia and Freda are indeed remarkable. Thank you for choosing us in Arusha! Warm regards,Guest experience manager
10/10 Excellent
Norman
Voyage en famille
21 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Norman
Séjour de 2 nuits en juillet 2023
Réponse de Gloriaestarphen le 21 sept. 2023
Dear Norman,Greetings!We appreciate your kind words! Warm regards,Delighted to hear you enjoyed our beautiful hotel, grounds, and breakfast. We look forward to hosting you again soon!
10/10 Excellent
Guilherme
10 sept. 2023
Guilherme
Séjour de 1 nuit en septembre 2023
Réponse de Thank you le 14 oct. 2023
Dear Guilherme,Greetings from Gran Melia Arusha.We're thrilled to know that you had such a wonderful experience during your stay with us. Your rating means a lot to our team, and it motivates us to continue providing the best service possible.We hope to have the pleasure of hosting you again in the future.Warm regards,Guest Experience Team.
10/10 Excellent
Greg
7 sept. 2023
Les points forts : Propreté
Greg
Séjour de 2 nuits en septembre 2023
Réponse de Thank you le 14 oct. 2023
Dear Greg,Jambo from Gran Melia Arusha.We're thrilled to know that you had such a wonderful experience during your stay with us. Your rating means a lot to our team, and it motivates us to continue providing the best service possible.We hope to have the pleasure of hosting you again in the future.Warm regards,Guest Experience Team
10/10 Excellent
Kevin
4 sept. 2023
Kevin
Séjour de 3 nuits en septembre 2023
8/10 Bien
ABDULRAHIM
3 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ABDULRAHIM
Séjour de 4 nuits en juillet 2023
10/10 Excellent
Nina
15 juil. 2023
Nina
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Hamid
4 juil. 2023
Hamid
Séjour de 3 nuits en juin 2023
10/10 Excellent
JL
Voyage en famille avec de jeunes enfants
23 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JL
Séjour de 2 nuits en juin 2023
Réponse de Gloriaestarphen, Guest Experience Manager le 24 juin 2023
Dear JL,Greetings!We are glad to hear that you had a fantastic experience at the Gran Melia hotel after your long trip to Africa! It's always wonderful when a hotel surpasses expectations, especially when the website photos don't fully capture its true beauty. Gran Melia Arusha is known for providing excellent service and creating memorable experiences for our guests. I'm thrilled that you enjoyed your stay and had a great time at the property. We look forward to have you again with us.Warm regards,
8/10 Bien
ABDULRAHIM
6 juin 2023
ABDULRAHIM
Séjour de 3 nuits en juin 2023
10/10 Excellent
LUIS A
19 avr. 2023
LUIS A
Séjour de 1 nuit en avril 2023
10/10 Excellent
Lori
5 févr. 2023
Lori
Séjour de 3 nuits en février 2023
10/10 Excellent
Tanya
5 févr. 2023
Tanya
10/10 Excellent
Sara
31 janv. 2023
Sara
Séjour de 3 nuits en janvier 2023
10/10 Excellent
Alexander
12 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alexander
Séjour de 1 nuit en janvier 2023
10/10 Excellent
Natan
Voyage en groupe
7 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Western 5 Star hotel in the heart of Arusha
Natan
Séjour de 1 nuit en janvier 2023
Réponse de Guest Experience Team le 26 janv. 2023
Dear Natan,Greetings from Gran Melia Arusha!Thank you for taking out some time to leave us a wonderful review!We are thrilled to see that you were able to relax and unwind with us after your long Kilimanjaro trek! We aim to provide the highest level of comfort to all of our guests, and are overjoyed to see that you were able to experience it.We hope to welcome you back to Gran Melia Arusha!King regards,Guest Experience Team.
10/10 Excellent
Sumin
3 janv. 2023
Sumin
Séjour de 1 nuit en décembre 2022
10/10 Excellent
Alisha
Voyage d’affaires
10 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alisha
Séjour de 7 nuits en décembre 2022
Réponse de Guest Experience Team le 20 déc. 2022
Dear Alisha,Greetings from Gran Melia Arusha!Thank you for taking out some time to write us a wonderful review and give us a fantastic rating! We are overjoyed to hear that you had an amazing experience at our exceptional property.We hope to welcome you back! Karibu sana.Kind regards,Guest Experience Team.
10/10 Excellent
IBRAHIM
Voyage d’affaires
4 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
IBRAHIM
Réponse de Guest Experience Team le 6 déc. 2022
Dear Ibrahim,Jambo from Gran Melia Arusha!Thank you for taking out some time to write us a review, our guest feedback is incredibly important to us.We are overjoyed to hear that you had such a wonderful experience with us, we strive to ensure that our guests have a unique and memorable stay.We hope to welcome you back to our wonderful hotel!Kind regards,Guest Experience Team.
10/10 Excellent
James
5 nov. 2022
James
Séjour de 4 nuits en novembre 2022
10/10 Excellent
Kristen
12 oct. 2022
Kristen
Séjour de 1 nuit en octobre 2022
10/10 Excellent
Nickisha
9 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nickisha
Séjour de 1 nuit en août 2022
Réponse de Gloriaestarphen, Guest Experience Manager le 10 sept. 2022
Dear Nickisha,Thank you for taking time to leave us your positive review.We look forward to welcome you again.Kind regards,
2/10 Horrible
Esther
9 sept. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Esther
Séjour de 1 nuit en septembre 2022
10/10 Excellent
Ngugi
3 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ngugi
Séjour de 1 nuit en septembre 2022
Réponse de Gloriaestarphen, Guest Experience Manager le 4 sept. 2022
Dear Ngugi,Jambo!Thank you for taking your time to leave us your comments.We are delighted to know that you have enjoyed every aspect of your stay.We look forward to welcome you again.Kind regards,
10/10 Excellent
Steven
Voyage d’affaires
14 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Steven
Séjour de 2 nuits en juillet 2022
Réponse de Gloriaestarphen, Guest Experience Manager le 21 juil. 2022
Dear Steven,
Greetings from Gran Melia Arusha.
Thank you for the time taken to leave us your review we appreciate it.
We look forward to welcome you again.
kind regards,
10/10 Excellent
Alma
Voyage en couple
19 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alma
Séjour de 1 nuit en juin 2022
Réponse de Gloriaestraphen, Guest Experience Manager. le 24 juin 2022
Dear Alma,
Thank you for staying with us and for your wonderful review.
We look forward to welcome you back at Gran Melia Arusha.
Kind regards,
10/10 Excellent
Ajmal, Herndon
16 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ajmal
Séjour de 1 nuit en avril 2022
Réponse de Gloriaestarphen, Guest Experience Manager le 18 avr. 2022
Dear Ajmal,
Greetings from Gran Melia Arusha.
Thank you for taking time to leave us such a wonderful review.
We welcome you again.
Kind regards,
10/10 Excellent
Lilian Boniface
26 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lilian Boniface
Séjour de 3 nuits en février 2022
10/10 Excellent
Dominik
25 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stop before safari.
Dominik
Séjour de 1 nuit en janvier 2022
Réponse de Guest Experience Team le 28 janv. 2022
Dear Dominik,
Thank you for taking your time to leave us such a review.
We are please to know you like our garden as well a good compliments to our Staff.
We are looking forward to have again with us.
Kind regards,
10/10 Excellent
Dorian
Voyage en couple
5 janv. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dorian
Séjour de 3 nuits en décembre 2021
Réponse de Guest Experience Team le 8 janv. 2022
Hello and greetings from Gran Melia Arusha.
We thank you for taking your time to leave us a nice feedback.
We look forward to welcome you again.
Kind regards,