Dear Mr. Magno, Thank you for your kind comments and qualification. This motivates us to keep improving.We hope we can see you soon.Cordially

Don Rodrigo, buenos días, Para nosotros ha sido un honor el haber sido su hotel durante su reciente estadía en Antigua. Gracias por su valoración, esto nos motiva a seguir esforzandonos y brindarles la atención que ustedes buscan.Esperamos verle pronto de regreso.Saludos cordiales.

Dear Mr. KimThank you for your qualification and comment.This motivate us to keep improving our service.We hope we can see you soon.Cordially

Dear Ms. Jenniferthank you for your qualification.This motivates us to keep serving and improving on it, as we did with you.We hope we can see you again. Cordially

Estimado señor Gonzalo, Gracias por su comentario y la evaluación brindada.Nos alegramos de que durante su estadía haya disfrutado las instalaciones y el desayuno.Quedamos agradecidos y motivados a seguir mejorando.Saludos cordiales.

Dear Mr. RicardoWe really appreciate you share your experience suring your stay stay with us. This motivates us to keep serving as you described and keep improving our service.We hope we can see you again.Cordially

Dear Mr. Kanchan,We appreciate and we thanks you for your qualification.This motivates us to keep improving our service for you and new guests. Cordially

Dear Mrs. Elizabeth, Thank you for your comment and qualification, we really appreciate it because this motivates us to keep improving to provide a better service.We hope we can have the possibility of serving you on your trip to this Colonia City.Cordially

Dear Ms. Jennifer,Thank you for your comments and qualification.This lift us to keep improving and provide a better service.We hope we can have the opportunity of serving you on your next trip to Antigua Guatemala

Dear Ms. Danielle,Thank you for your comments and qualification.This lift us to keep improving and provide a better service.We hope we can have the opportunity of serving you on your next trip to Antigua Guatemala

Thank you Mr. DanielThank you for choosing us as your hotel during your recent visit to Antigua. We hope you have been enjoyed your stay and the beautiful city where we are. Thank for sharing your experience during your stay with us.We hope we can have the opportunity of serving you on your next trip to GuatemalaCordially

Estimado señor NeryMuchas gracias por su comentario y valoración. Esperamos volver a tener la oportunidad de atenderle.Saludos cordiales

Estimado señor Rafael,Muchas gracias por su preferencia en su reciente visita a la ciudad colonial "Antigua Guatemala".Muchas gracias por su calificación y comentarios sobre su estadía.Nos alegra comentarle que a inicios de septiembre el hotel tuvo una remodelación, dentro de la cual se hizo cambio de puertas y ventanas de dos de las habitaciones que presentaban esta situación y la habitación que usted ocupó fue una de ellas, ahora cuentan con puertas y ventanas anti-sonido.Confiamos en que nos vuelva a visitar.

Dear Mr. MiguelThank you for your qualification and for sharing your experience.Thank you for your comment, we are working already on it. We hope we can have the opportunity of serving you again in your next visit to Antigua. Cordially

Dear Ms. CarolineThank you for your comments and qualification.Thank you for sharing your experience with us, during your visit to Antigua Guatemala, we will share it with the staff.We hope to have the oportunity of serving you on your next trip to Guatemala.Cordially

Dear Mr. IvanThank you for staying with us during your recent visit to Antigua Guatemala.Thank you for sharing your experience, we will be happy to share it with the staff. Cordially

Estimado Sr. Rodrigo.Muchas gracias por su valoración, esto nos motiva a seguir mejorando.Con gusto compartiré con el personal, quien es el que esto sea posible.

Dear Mr. RogerThank you for your comments.We appreciate that you share your experience during your stay with us. We will share this comment with the staff, they are who make this possible. We hope we can have the opportunity of serving you again in your next trip to Guatemala

Dear Mr. GeorgeThank you for sharing your experience, we will also share it with the staff. Thank you for your comments and rating. This drives us to keep improving. We look forward to the opportunity to serve you when you return to this beautiful city. cordially

Thank your Mr. Kent,we really appreciate your qualification and for sharing your experience during your stay with us. We hope we can see you again on your next visit to this colonial city.Sincerely

Estimada señora LauraMuchas gracias por compartir su experiencia durante su estadía con nosotros y en esta bella ciudad colonial.Esperamos tener la oportunidad de atenderles nuevamente. Saludos cordiales.

Dear Mr. SamuelThank you for sharing your experience with us and for choosing us as your hotel in your recent visit to Antigua.We hope we can serve you again on our next visit. Cordially

Dear Ms. Tiffanythank you for your preference and for choosing us as your hotel in your recent visit to Antigua.Thank you for your qualification and your comments. We hope we can have the oportunity of serving you on your next trip to Guatemala

Estimado Sr. Rodrigo, Muchas gracias por su preferencia y por seleccionarnos en su última visita a la ciudad de Antigua GuatemalaGracias por su calificación, Esto nos impulsa a seguir mejorando.Esperamos verle pronto. Saludos cordiales. s

Estimada señora EstellaSentimos que no hayamos llenado sus expectativas, y sentimos que nuestras instalaciones no sean aptas para personas con limitaciones post-operatorios. Estaremos trabajando para mejorar y así brindar un mejor servicio. Saludos cordiales.

Dear Ms. ChristineThank you for your feed back, we are sorry that we didn't get our goal with you, but we will work on your suggestions. Cordially

Thank you, for sharing your experience and your kind comment.We are blessed for your stay.

Gracias por compartir con nosotros su experiencia y sus impresiones, durante su estadía.

Dear guest.Thank you for sharing your experience during your stay with us, in your recent visit to Antigua GuatemalaWe hope we could have the opportunity of serving you again on your next trip to this colonial and amazing City.Cordially

Estimado señor Federico, Muchas gracias por su comentario y valoración. Gracias por seleccionarnos como su hotel durante su reciente visita en Antigua. Quedamos a sus amables ordenes. Saludos cordiales.

Dear Mr. LuisThank you for the opportunity you gave in being your hotel during your ricent visit to Antigua Guatemala We are happy to know that you had a memorable experience with us. Next time you come to Antigua, we hope serving you again.Cordially

Estimado señor RodrigoGracias por la oportunidad de atenderles nuevamente. gracias por su calificación. quedamos a sus amables ordenes.Saludos cordiales

Muchas gracias por su fino comentario y calificación don Luis. Esto nos motiva a seguir mejorando.Quedamos a sus amables órdenes para una próxima visita. saludos cordiales.

Dear Ms. JennifferWe appreciate you chosse us as your hotel during your visit in Antigua.Thank you for sharing your experience and we will transfer your suggest to the manager office. We hope we can see you on your next visit to the colonial cityCordially

Estimado señor AlejandroMuchas gracias por la oportunidad que nos brindó en ser su hotel durante su reciente estadía en Antigua.Gracias por compartir su experiencia con nosotros. Esperamos tener la oportunidad de volverles a atender.Saludos

Thank you for your qualification Mr. EdgarWe are happy to know that your experience with us in your recent visit to Antigua, was memorable. We hope we can see you on your next trip to this colonial city.

Dear Mr. EdwardGood morning, we are happy to know that you return to your home safe.Thank you for staying with us during your recent visit to Antigua Guatemala and chosing us as your hotel to stay.About your qualification, we are sorry to know that you had issues that we did not know.Please let us know what we can do to improve our service or things that could change and provide you a better experience.We hope we can see you back

Dear Ms. Joyceyn Thank you for choosing us as your hotel during your stay in Antigua Guatemala, thank you for sharing your experience, I will be happy to share this to the staff. We are happy to know that we got our goal and make your visit memorable. We hope we can see you again. Coridally - Anibal

Estimado Sr. Rafael Lamentamos que en su reciente visita no hayamos cumplido con los estándares que usted esperaba de nuestra parte. Estaremos revisando los procesos mencionados y agradecemos sus comentarios, es la única manera en la que podemos mejorar. Quedamos a sus amables ordenes.

Dear Ms. Susan Thank you for your comment and for sharing your experience during your stay with us. We hope we can see you soon. Cordially

Dear Mr. Ronaldo Thank you for sharing your experience visiting Antigua and thank you for recent stay with us. We will share this with the staff. We hope we can see you back. Cordially

Dear Ms. Kerry, We are sorry that your stay wasn't as you requested. We notified you the same day of your reservation (just minutes after you made the reservation) and we offered the last night in a different room, the same type (you had the message where we were saying that you reserved a deluxe standard room, and we wrote that we had the same type of room for the last night but in a different one) , and we offered you to change everything for you, your luggage and everything or the other option was change to a room for your four consecutive nights in a different room and it wasn’t going to downgrade the type of room, it was going to be a Jr. Suite with the difference that it has Queen bed not a king bed and at the end you did not accept to change rooms, nor the other room with king bed or to the queen bed, even when we showed you the options at your arrival. We did not refund because you made the reservation through Expedia.com and that was the correct way to get your refund, and we made the exception because usually we do not accept cancelation or modifications within the seven days prior to the arrival, considering that we offered options and it is not fair what you wrote. We are sorry, because you did not decide to stay the last night but when you reserve the day before, and you do not answer the messages sent from us minutes after of your reservation. Thank you for choosing us for those three nights, and maybe for the next time we will have the entire stay in the same room. Cordially

Dear Ms. Joanmarytt, Thank you for choosing us as your hotel during your stay in Antigua. Thank you for sharing your experience with us, this motivate us to keep improving our service and the things we offer. We hope we can see you soon. Cordially

Dear Ms. Mary, Thank you for choosing us as your hotel during your stay in Antigua. Thank you for sharing your experience with us, this motivate us to keep improving our service and the things we offer. We hope we can see you soon. Cordially

Estimado Señor Marco, Gracias por habernos escogido para hospedarse durante su estadía en Antigua Guatemala Agradecemos su calificación, esto nos motiva a brindar nuestros servicios con el objetivo de que ustedes se sientan atendidos como lo esperan. Esperamos tener la oportunidad de atenderles de nuevo pronto. Saludos cordiales.

Dear Ms. Romi Thank you for choosing us as your hotel during your stay in Antigua. Thank you for sharing your experience with us, this motivate us to keep improving our service and the things we offer. We hope we can see you soon. Cordially

Thank you for sharing your experience you had during your stay in Antigua and with us. Thank you for your qualification, we will keep working on that and try to provide better service always. We hope we can see you next time you travel to Guatemala. Cordially

Estimado Señor Julio Gracias por habernos escogido para hospedarse durante su estadía en Antigua Guatemala Agradecemos su calificación, esto nos motiva a brindar nuestros servicios con el objetivo de que ustedes se sientan atendidos como lo esperan. Esperamos tener la oportunidad de atenderles de nuevo pronto. Saludos cordiales.