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Avis sur Hotel Lulu, BW Premier Collection

3.5 out of 5
Hotel Lulu, BW Premier Collection
1850 S Harbor Blvd, Anaheim, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 1580 avis sur 2820." "
Note des voyageurs de 8 (Bien), d’après 672 avis sur 2820." "
Note des voyageurs de 6 (Satisfaisant), d’après 284 avis sur 2820." "
Note des voyageurs de 4 (Médiocre), d’après 154 avis sur 2820." "
Note des voyageurs de 2 (Horrible), d’après 130 avis sur 2820." "

8,6/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Stéphanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A 10 minutes walk to Disneyland. Near a Walgreen, a CVS and a Starbucks. Perfect if you want an hotel near the park. Comfy and spacious room. Will come back
Séjour de 2 nuits en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Stephanie,Thank you so much for your five-star review! We are thrilled that Hotel Lulu, BW Premier Collection was a highlight of your visit to Disneyland and that our comfortable, spacious rooms were a welcome place for you to rest after having fun in the parks. We can't wait to see you again!

6/10 Satisfaisant

Genevieve

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Well located but no interesting amenities
Séjour de 2 nuits en avril 2022
Réponse de General Manager le 2 mai 2022
Dear Genevieve, Thank you so much for highlighting our stellar location. We hope you had a blast checking out the area. Anytime you are in Anaheim, count on us again.

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every Disney trip planning is easy because we always stay here! Don’t even need to look at any other hotels! Thank you for always being the best! Great front staff, always friendly and always helpful.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Jenesis

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

Joshua

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a phenomenal place to stay for people wanting a hotel thats close to Disneyland. I appreciate the added security of having to card in at the elevator up to your floor to prevent unauthorized visitors. I can’t comment enough how much the staff made this my go to hotel for my future visits. Thank you for the hospitality and incredible experience!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Domenika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó mucho la cercanía a los parques de Disney y con el autobús de Disney del estacionamiento ToyStory queda justo al lado, la gente es muy amable y siempre dejaban el cuarto súper limpio :) sin duda regresaría
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Querida Domenica,¡Gracias por tus maravillosos comentarios! Estamos encantados de que haya disfrutado de nuestra excelente ubicación, estacionamiento conveniente y equipo amigable. ¡Fue un placer tenerlo aquí y esperamos darle la bienvenida nuevamente al Hotel Lulu, BW Premier Collection para otra visita mágica!

8/10 Bien

Kasandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jocelyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fast check in. Easy access to parking lot.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Jocelyn,We're so pleased you enjoyed your stay at Hotel Lulu, BW Premier Collection! It's great to hear that our check-in process went smoothly and that you appreciated the accessible parking. The next time you're in the area, please come see us again for another terrific experience.

10/10 Excellent

Timothy, Vista

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Timothy,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Hotel Lulu, BW Premier Collection soon for another great stay.

10/10 Excellent

ROBERTO, LAREDO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exelente
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Roberto,Thank you for staying with us and for your feedback! We're glad you had a phenomenal experience. It was a pleasure having you here, and we hope to welcome you back to Hotel Lulu, BW Premier Collection soon for another great stay.

10/10 Excellent

Justin

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
We choose this hotel every time we come to Anaheim. Great service
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Justin,Thank you for taking a moment to write a review. It is an honor to learn you enjoyed your stay with us, particularly highlighting our service. We appreciate you being a loyal guest of ours. Thank you for choosing to stay at Hotel Lulu, BW Premier Collection, and we look forward to welcoming you again.

6/10 Satisfaisant

Charles

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Sara

Voyage en famille
Les points forts : Personnel et service
Within walking distance to Disney parks. Staff were very friendly. The room was dated. Has carpet which I’m not a fan of in hotels. Along with the fabric shower curtains. The tables were scuffed up and chair was stained and ripped. Tub didn’t drain very well. Safety feature of having to use room key in order for elevator to operate was appreciated.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Sara,Thank you for staying with us and taking a moment to compliment our ideal location near the Disney parks and our team's exceptional guest service. Also, we appreciate your confidence in us regarding the safety features, as these are among our top priorities. However, we apologize for any concerns you had with our accommodations. Your comments will be analyzed by our team to create a more welcoming and comfortable environment for our guests going forward. Nevertheless, it was an honor to have you here, and we hope you will stay with us again the next time you are in the area.

8/10 Bien

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very calm, clean and I loved the decor and style when we immediately walked in. The price was good but I think parking is a little expensive and the $50 deposit was a little unclear when booking. Overall I enjoyed it and it was a great stay and location!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Richard,Thank you for sharing your experience at Hotel Lulu, BW Premier Collection. We're delighted you loved our calm atmosphere, cleanliness, and stylish decor. Rest assured, we also appreciate your feedback on the parking cost and deposit clarity, and we'll work to ensure these are clearer to guests going forward. We're glad you enjoyed your overall stay and look forward to welcoming you back again!

10/10 Excellent

Stephie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel centrico y muy bonito!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Querida Stephie,Gracias por brindarnos su opinión sobre su estadía en el Hotel Lulu, BW Premier Collection. ¡Estamos encantados de que haya disfrutado de la comodidad de nuestra propiedad ubicada en el centro y de que se haya divertido en las numerosas atracciones cercanas! ¡Esperamos poder brindarle otra estadía fantástica en su próxima visita a Anaheim!

10/10 Excellent

Jeanette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property with walking distance to a lot of dinning options & transportation to Disneyland. Super clean, quiet & friendly staff & lots of parking.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Jeanette,Thank you for sharing your experience at Hotel Lulu, BW Premier Collection. We're thrilled you enjoyed our convenient location, attention to cleanliness, and friendly team. It's also great to hear you found ample parking and easy transportation to Disneyland. We look forward to welcoming you back for another magical stay!

10/10 Excellent

Noel, MIAMI

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Noel,Thank you for choosing Hotel Lulu, BW Premier Collection, and our location is often a highlight for many of our guests. Thank you for taking a moment to let us know about your time staying with us, and we cannot wait to see you again soon!

10/10 Excellent

Amber

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here are awesome and very helpful! It is clean and a safe area. We love staying at Lulu for our Disneyland trips.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Amber,It was our pleasure to provide you with clean, safe accommodations. We're glad our friendly staff made you feel welcome, and we look forward to seeing you again at Hotel Lulu, BW Premier Collection!

2/10 Horrible

Rosaly

Les points faibles : Personnel et service
El gringo de la recepcion se porto super grosero siempre, hice una reservacion dos veces por equivocacion y me la cobraron, cada vez que iba a Disney, me hospedaba en ese hotel, pero ya no volvere.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Querida Rosaly,Gracias por tus comentarios. Lamentamos profundamente la experiencia con nuestra recepción. Esto no cumple con nuestros estándares de hospitalidad y tomaremos medidas para garantizar que todos los huéspedes reciban un servicio amable y profesional. Nos disculpamos por el inconveniente de tener que pagar dos veces y le recomendamos que se comunique con el sitio de terceros que utilizó para su reserva. Tienen acceso a su información de facturación y pueden ayudarlo mejor. Esperamos que considere quedarse con nosotros nuevamente para ver cómo hemos mejorado.

10/10 Excellent

Luz

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and friendly.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 21 mai 2024
Dear Luz,Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. Our goal is to provide every guest with friendly service, so we're thrilled that was the case for you. It's great to read you enjoyed your visit. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Anthony,We're delighted to know that you had a great time with us overall! We trust that everything was in order for your stay, and we hope to see you again soon.

2/10 Horrible

Rosaly

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
El personal de recepcion fue muy grosero ( el gringo) los demas fueron muy amables. Tambien tenia una reservacion que por error se reservo dos veces la misma noche y no quisieron cancelarla. Siempre habia ido a ese hotel a hospedarme y me gustaba mucho, pero no regreso de nuevo.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Querida Rosaly,Gracias por compartir su experiencia. Lamentamos escuchar los problemas que tuvo con nuestro equipo de recepción y el error de reserva. Sus comentarios son cruciales para que podamos abordar estas inquietudes. Nos alegra que haya disfrutado de su estadía con nosotros y esperamos tener la oportunidad de brindarle una mejor experiencia en el futuro.

10/10 Excellent

moises

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment you enter the property you see how clean and calm it is in there. Every staff member we met were kind and quite helpful. We enjoyed our stay and will be booking a room here for our next trip to Disneyland.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Moises,Thank you for providing your outstanding review! At Hotel Lulu, BW Premier Collection, we strive to provide an unforgettable experience for our guests. We are thrilled that our team made you feel welcome and that you had a relaxing, comfortable stay. It would be our pleasure to have you join us again on your next Anaheim adventure!

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente servicio
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Querida Raquel,Gracias por sus amables palabras sobre el excelente servicio que recibió durante su estadía con nosotros. Estamos ansiosos por tener el placer de darle la bienvenida nuevamente al Hotel Lulu, BW Premier Collection para otra estadía excepcional.

10/10 Excellent

Ramon

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My go to hotel when going to Disneyland!
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Ramon,Thank you for staying with us at Hotel Lulu, BW Premier Collection, and for your kind words. We are delighted to hear we have become your go-to hotel in the area and look forward to many more visits!

6/10 Satisfaisant

Russell

Voyage en couple
Les points forts : Propreté et personnel et service
Only downfall was the $50 additional charge per day resort fee. I wouldn’t have booked the stay if I was going to be charged an additional $150.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Russell,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any confusion about our fees. For your convenience, this information is available online for review prior to booking. If you're in the area again, please come back to see us.

10/10 Excellent

JoeFab

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was friendly and genuinely happy.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Joe,It was such a pleasure to welcome you to Hotel Lulu, BW Premier Collection! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!

2/10 Horrible

Jarred

Les points faibles : Propreté et personnel et service
Was sent to a room on the first floor near a window to the parking lot where they’re were homeless walking around collecting cans. I asked to move rooms, and was sent to the top floor to a supposed “upgraded room” that looked no different then the room I had booked. Parking was almost $40, ridiculous. Would not stay here again. Staff at the front desk was also a snob.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Jarred,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any disappointment with the rooms and service. Our goal is to create a welcoming, comfortable environment, and we'll look into your comments further. For your convenience, our parking fee is noted online. Should you be in the area again, please consider coming back to see us.

10/10 Excellent

Raquel, Grandview

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We use this hotel for our drivers is really convenient and close to Disney.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Raquel,Thank you for staying with us and for your feedback! We're glad our location was convenient and made such a great impact on your experience. We hope to welcome you back to Hotel Lulu, BW Premier Collection, soon for another terrific stay.

10/10 Excellent

Cynthia, moreno valley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Cynthia,We're so happy to know that you enjoyed everything about your time with us! Thank you so much for the perfect rating, and we hope to see you again in the future.

10/10 Excellent

Paige

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to navigat the amenities.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Paige,Your perfect rating means the world to us. We're so happy to know that our wonderful amenities left a positive impression on you and that you had a great time with us overall. Thank you, and we hope you'll give us another chance soon.

10/10 Excellent

richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Juancarlos

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay at Hotel was good! I checked in and was greeted with an adult drink. Definitely my favorite part of the stay. Room overall was clean and walking to Disney wasn’t too bad. There was plenty of parking and it was easy to come and go from the hotel. Location is really good when compared to the price.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Juancarlos,Thank you for sharing your positive experience! We're delighted that the welcome drink was a highlight and that our location and amenities met your needs. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection on your next visit to Disney!

10/10 Excellent

Cindy

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

10/10 Excellent

Stephany

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bus station for disney was right in front. First stop . CVS in front a bug plus and the ihop next door . Hotel was cute rooms were nice
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Stephany,Thank you for your review and for giving us a perfect rating! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Receiving recognition for our lovely accommodations is always appreciated as well. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Karissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a fun hotel! My 5 year old Loves it here ! The pool, fire pit for s’mores , bag toss, connect four, outdoor jenga , ping pong ! We played it all !!! And spent the whole day in the pool- love that they provide pool floaties , beach ball, diving toys ! Would come again
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Karissa,Thank you for the fantastic review! We're thrilled you and your family had such a fun experience at Hotel Lulu, BW Premier Collection. It's delightful that our pool and various games added to your enjoyment. We love providing a place where families can create memorable moments, and we look forward to welcoming you back!

8/10 Bien

Allison

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience! Cute decor!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Allison,Thank you for choosing to stay with us at Hotel Lulu, BW Premier Collection. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.

10/10 Excellent

Anysa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the cleanest hotels I’ve been to and they offered us a free vodka lemonade that was amazing!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Anysa,It was truly a pleasure to welcome you to Hotel Lulu, BW Premier Collection during your recent stay. We're thrilled to hear you had an enjoyable experience and that you appreciated our exceptionally pristine accommodations and had the opportunity to try one of our delicious vodka lemonades! Thank you for taking the time to share your positive review, and we hope to welcome you back on another occasion.

6/10 Satisfaisant

Krystle

Les points forts : Personnel et service
Séjour de 3 nuits en mai 2024

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente servicio y bienvenida
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Querido Jason,Gracias por quedarse con nosotros y por sus comentarios. Nos alegra que haya tenido una experiencia de clase mundial. Esperamos darle la bienvenida nuevamente pronto para otra excelente estadía en el Hotel Lulu, BW Premier Collection.

10/10 Excellent

Herberth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good 👍
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 10 mai 2024
Dear Herberth,It's lovely that you had an enjoyable time at Hotel Lulu, BW Premier Collection. Our team strives to create memorable experiences for our guests, and we look forward to welcoming you back.

2/10 Horrible

Mackenzie

Séjour de 2 nuits en mai 2024

10/10 Excellent

Emanuel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this hotel
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 10 mai 2024
Dear Emanuel,We're delighted you enjoyed your stay at Hotel Lulu, BW Premier Collection. Our team takes pride in providing exceptional service, and we look forward to welcoming you back for another memorable stay!

8/10 Bien

Kara

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024

8/10 Bien

Mariana

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walking distance to Disneyland, about 10-15 minutes. Staff were friendly. Room was clean, nothing fancy. Parking fee of $29, but plenty of parking. Would recommend
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Mariana,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team, impeccable accommodations, and fantastic location helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection soon!

6/10 Satisfaisant

Madelyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel itself it very clean and the rooms are great. My experience could have been better. I was double-charged upon check-in. Management was helpful in reversing the charge and offering complimentary breakfast. I thought that was the end of my troubles, unfortunately, While in the restroom I had someone walk into my room who was given keys to my room. I was compensated $50 but left me with an uneasy feeling about my safety.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Madelyn,Thank you for providing your review. We are sincerely sorry to hear about the double charge and the incident with the room key. We understand how unsettling this inconvenience would be and deeply regret any worry they caused. Thank you for acknowledging the helpfulness of management in resolving the double charge and offering breakfast. Rest assured, guest safety is our highest priority, and we will investigate this key access concern thoroughly to ensure it does not reoccur. It was a pleasure to welcome you, and we hope you will consider staying with us again for a truly exceptional experience.

6/10 Satisfaisant

Denise

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We absolutely loved this hotel. We are beach people and the decor made us smile everywhere we looked. The welcome drink and cookies for the kids was a nice surprise! We were here for a dance competition and the walk to the convention center was 5 minutes. We had a great stay and look forward to staying again soon!
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Christina,Hearing from our satisfied guests always brightens our day! It was an honor to host you at Hotel Lulu, BW Premier Collection. We are happy that you enjoyed our atmosphere, which reminded you of your favorite place to be! We trust you relaxed during your stay and enjoyed your time in Anaheim. Come back and stay with us again soon.

8/10 Bien

Martin, thornton

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Booking was easy. But until arrival, I wasn’t told that there was a nightly fee for parking (I have a rental car) and that there was an additional deposit of 50$ a night on top of the already paid rental of the room. Very inconvenient. Space was nice and clean. No other issues with the facility. The property is very close to the Disneyland theme park, which was convenient.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Martin,Thank you for staying with us and for your review. We are glad our convenient location worked well for your travel needs. Also, we appreciate you highlighting our clean and comfortable accommodations. However, we apologize for any concerns you had with our parking. Rest assured, we will take your constructive comments into consideration as we strive to make improvements for our great guests. It was wonderful having you visit us, and we hope to see you again soon for an even more exceptional experience.

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was so nice and the property was so clean
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Claire,Thank you for taking a moment to review your recent stay with us. It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Hotel Lulu, BW Premier Collection!