Avis
8,0
Très bien
8,2/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage d’affaires, Voyage en couple
29 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juillet 2023
Réponse de Judy Fesler le 2 août 2023
Thank you for staying with us. We are happy that you enjoyed your time at our hotel and appreciate your feedback regarding the internet outage. Hope you will plan to visit us again soon.
2/10 Horrible
Luc
Voyage d’affaires, Voyage en couple
24 févr. 2023
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Luc
Séjour de 6 nuits en février 2023
Réponse de Judy Fesler le 2 mars 2023
Thank you for taking time to share your review. We do our best to ensure that each and every guest has a stay that exceeds their expectations, and we are so sorry to hear about the challenges you encountered. Your feedback is very important to us and be assured that your concerns have been addressed. Please accept our apologies and we hope you will consider visiting us again in the future so we can provide you with a much better experience.
2/10 Horrible
sebastien
Voyage en famille
5 janv. 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
très déçu
sebastien
Séjour de 3 nuits en décembre 2022
10/10 Excellent
Savannah
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Savannah
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
INDERJIT
21 mai 2024
Les points forts : Propreté, personnel et service, équipements
INDERJIT
Séjour de 3 nuits en mai 2024
2/10 Horrible
Sasha
21 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sasha
Séjour de 3 nuits en mai 2024
10/10 Excellent
Patrick
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 4 nuits en mai 2024
6/10 Satisfaisant
maricar
Voyage en couple
20 mai 2024
maricar
Séjour de 1 nuit en mai 2024
10/10 Excellent
Sophia
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophia
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
MIGUEL
20 mai 2024
MIGUEL
Séjour de 1 nuit en mai 2024
2/10 Horrible
Fernando, Los Angeles
Voyage en famille, Voyage d’affaires
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fernando
Séjour de 2 nuits en mai 2024
2/10 Horrible
Megan
19 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megan
Séjour de 3 nuits en mai 2024
4/10 Médiocre
Chris
Voyage d’affaires, Voyage en couple
17 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en mai 2024
10/10 Excellent
Tomoya
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tomoya
Séjour de 3 nuits en mai 2024
10/10 Excellent
NATALIA
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NATALIA
Séjour de 2 nuits en mai 2024
10/10 Excellent
Chadwick
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chadwick
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jose Ruben
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements
Jose Ruben
Séjour de 3 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
10/10 Excellent
Erik
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erik
Séjour de 3 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
10/10 Excellent
Cassidy
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cassidy
Séjour de 1 nuit en mai 2024
10/10 Excellent
Ciaran
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ciaran
Séjour de 4 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
10/10 Excellent
Danajean
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danajean
Séjour de 2 nuits en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
4/10 Médiocre
carlos
Voyage en famille
14 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
carlos
Séjour de 3 nuits en mars 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for bringing these issues to our attention. I sincerely apologize for the inconvenience you experienced during your stay with us. The conditions you described are certainly not up to our standards, and I regret that this impacted your visit.Our maintenance and housekeeping teams have been informed of your feedback, and we are taking immediate steps to address and resolve these issues. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we clearly fell short in this instance.Please contact me directly at [your contact information] so we can discuss your experience further and find a way to make it right. We value your feedback and hope to have the opportunity to welcome you back and provide you with the high-quality stay you deserve.
6/10 Satisfaisant
Gurvir
14 mai 2024
Gurvir
Séjour de 1 nuit en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your candid review and are glad to hear that there were aspects of your stay that you enjoyed.However, we are sorry to learn that we did not fully meet your expectations. Your comments are invaluable to us as they help us identify areas where we can improve. If you have specific suggestions or further details about what could have made your stay better, we would love to hear them. Please feel free to reach out to us directly at [contact information].We hope to have the opportunity to welcome you back in the future and provide you with a more exceptional experience.
10/10 Excellent
Jamie, Fremont
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jamie
Séjour de 1 nuit en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
4/10 Médiocre
Taran
Voyage en couple
13 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Taran
Séjour de 3 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for taking the time to provide feedback on your recent stay at the Hilton Anaheim. I am truly sorry to hear about the issues you encountered during your visit.A dim and unclean room, insufficient outlets, and rude staff are not reflective of the high standards we aim to maintain. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed promptly. Additionally, we will be conducting further training with our staff to ensure that every guest receives the courteous and professional service they deserve.Your comfort and satisfaction are our top priorities, and I regret that we did not meet your expectations this time. If you would be willing to discuss your experience further, please contact me directly at [your contact information]. I would appreciate the opportunity to make amends and ensure your next stay with us is a much better one.
4/10 Médiocre
Breanna
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points faibles : Personnel et service et équipements
Breanna
Séjour de 2 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for sharing your feedback about your recent stay at the Hilton Anaheim. I’m sorry to hear that your experience did not meet your expectations, particularly with regard to our staff service and room lighting.We strive to provide a welcoming and comfortable environment for all our guests, and I apologize that we fell short during your visit. Your comments about the friendliness of our staff and the lighting in the rooms have been noted, and we will address these areas with our team to improve our guest experience.I’m glad to hear that you enjoyed our pool area and the restaurant services. It’s wonderful to know that these aspects of your stay were positive.We understand that the early check-in fee was frustrating for you, and I apologize for any inconvenience this caused. We appreciate your feedback and will review our policies to better serve our guests in the future.Should you choose to stay with us again, please feel free to contact me directly at [your contact information] so we can ensure a more pleasant and comfortable experience for you and your husband.
10/10 Excellent
TAMARA, Scottsdale
12 mai 2024
TAMARA
Séjour de 1 nuit en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
8/10 Bien
Feisal, Buda
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Feisal
Séjour de 5 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for your review and rating of your recent stay at the Hilton Anaheim! We appreciate you taking the time to share your feedback, and a 4 out of 5 tells us you had a mostly positive experience.While we strive for perfection, we understand there's always room for improvement. Would you be willing to share what prevented your stay from being a perfect 5 out of 5? Knowing what fell short allows us to address those areas and ensure future guests have an even better experience.Even without specifics, we're glad you enjoyed your stay overall. We appreciate your business and hope to welcome you back again soon! Perhaps next time, with the insights from guest feedback like yours, we can provide you with a flawless 5 out of 5 experience.
8/10 Bien
Jason
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for sharing your feedback about your recent stay at the Hilton Anaheim. I apologize for the inconvenience you experienced with the refrigerator and ice maker. However, I am pleased to hear that our team was able to resolve these issues promptly.Your comfort is important to us, and we appreciate your understanding and patience. Should you have any further comments or need assistance during your next stay, please feel free to reach out to us directly. We hope to welcome you back soon and provide you with a seamless experience.
10/10 Excellent
Karyn
Voyage en famille
10 mai 2024
Karyn
Séjour de 3 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
8/10 Bien
Terri, Nooksack
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terri
Séjour de 3 nuits en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for your honest review of your recent stay at the Hilton Anaheim. We're glad to hear you found the hotel itself to be enjoyable.We sincerely apologize for the disruption caused by the large convention and the unreliability you experienced with the Anaheim Resort Transportation (ART) service. We understand how frustrating it can be when transportation plans are disrupted, especially when traveling with children.While we have no control over the ART system itself, we can offer some alternative solutions for future guests who may be interested in visiting Disneyland. We do have a concierge desk that can assist with arranging taxi service or ride-sharing options. Additionally, for those who are comfortable walking, the distance to Disneyland is indeed only about 20 minutes.We appreciate your feedback and will be sure to share it with the appropriate channels to see if there are any improvements that can be made regarding communication about ART reliability.We hope you'll consider giving us another chance in the future, perhaps during a time when there aren't any large conventions.
2/10 Horrible
ningtao
Voyage d’affaires
9 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ningtao
Séjour de 3 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for your review. While we're disappointed to hear your recent stay at the Hilton Anaheim wasn't a 5 out of 5 experience, we appreciate your feedback and take it very seriously.Understanding what fell short of your expectations allows us to improve. Would you be willing to share some details about your stay? Knowing what went wrong helps us address the issues and ensure future guests have a more positive experience.We strive to provide exceptional service and comfortable accommodations. If there's anything specific we can do to improve your perception of the Hilton Anaheim, please don't hesitate to let us know.We value your business and hope to regain your trust.
10/10 Excellent
Raven, Barstow
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raven
Séjour de 1 nuit en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
4/10 Médiocre
Maria
Voyage en couple
6 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 2 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for your feedback about your recent stay at the Hilton Anaheim. We appreciate you taking the time to share your experience, both positive and negative.We sincerely apologize that the condition of your room did not meet your expectations. We understand your frustration with the stained carpets, incomplete balcony furniture, scratched furnishings, and weak shower pressure. This is certainly not the standard we strive to provide for our guests, and we are taking your feedback seriously.We are currently in the process of renovating many areas of the hotel, and while the lobby is complete, it appears we haven't reached your room yet. We appreciate you acknowledging the excellent service provided by our housekeeping staff.To ensure your concerns are addressed, we would like to investigate further. Would you be comfortable sharing the room number you stayed in so we can prioritize renovations in that area?In the meantime, we would like to offer you a discount on your next stay with us, once the renovations are complete. We are confident you will find the updated rooms much more comfortable and enjoyable.Thank you for your understanding. We look forward to hearing from you and hopefully welcoming you back to a much-improved Hilton Anaheim in the future.
10/10 Excellent
Jason
Voyage en groupe
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
10/10 Excellent
Madelyn
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Madelyn
Séjour de 1 nuit en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
6/10 Satisfaisant
Javier
Voyage en famille
5 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Javier
Séjour de 3 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for your honest feedback about your recent stay at the Hilton Anaheim. We sincerely apologize for the worn-down feel of the hotel and the uncleanliness you encountered in your room.We understand how disappointing it is to find a room that isn't up to our usual standards. Your description of the dirty rug and leftover items from previous guests is unacceptable. We take cleanliness very seriously and will be addressing this issue with our housekeeping staff immediately.As we previously mentioned, we are currently in the process of renovating the hotel. We acknowledge your feedback about the worn-down appearance and want to assure you that these renovations address these concerns.Would you be comfortable sharing your room number so we can ensure a more thorough cleaning takes place and prioritize renovations in that area?In light of your experience, we'd like to offer you a [discount percentage] discount on your next stay with us, once the renovations are complete. We're confident the updated facilities will provide a much more comfortable and enjoyable experience.Thank you again for your feedback. It helps us identify areas for improvement and ensure future guests have a positive stay.
10/10 Excellent
Annette
4 mai 2024
Annette
Séjour de 3 nuits en février 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
4/10 Médiocre
Lafonda
Voyage en famille
4 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lafonda
Séjour de 3 nuits en mai 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for your recent stay at the Hilton Anaheim and for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your visit.We understand your frustration with the lack of prior notification about the renovations. We strive to be transparent with our guests, and it's clear we fell short in this instance. We'll be reviewing our communication channels to ensure guests are informed about ongoing renovations that might impact their stay.The issues with water access after 11:00 PM, slow hot water, and poor lighting are unacceptable. We apologize for the disruption and inconvenience these caused. This is not the standard of service we aim to provide. We will be investigating these issues immediately with our maintenance team to ensure they are promptly addressed.We appreciate your reference to the movie "Blow." While we certainly don't want our hotel to resemble that film's setting, your comment highlights the shortcomings you experienced.Since renovations are ongoing, we understand this might not be ideal for a relaxing stay. To compensate for these inconveniences, we'd like to offer you a [discount percentage] discount on your next stay at the Hilton Anaheim, once the renovations are complete. We're confident the updated facilities will provide a much more comfortable and enjoyable experience.If you'd like to discuss your experience further or provide more details about the room number, please don't hesitate to contact us directly at [phone number] or reply to this email.Thank you again for your feedback. We value your business and hope to welcome you back to a significantly improved Hilton Anaheim in the future.
10/10 Excellent
Amy
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Séjour de 3 nuits en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
10/10 Excellent
Carrie
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carrie
Séjour de 1 nuit en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
6/10 Satisfaisant
Lori Jeanne
Voyage en couple
2 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lori Jeanne
Séjour de 5 nuits en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for your recent stay at the Hilton Anaheim and for taking the time to share your detailed feedback. We appreciate you considering us as an alternative for your Disneyland trip.We understand your frustration that your Hilton Honors status wasn't reflected when booking through Expedia. While some benefits may vary depending on the booking channel, we recommend contacting Hilton directly next time to ensure you receive all applicable member perks.We sincerely apologize for the inconvenience caused by the initial room smelling of marijuana and the disruptive neighbor in your second room. Our goal is to provide a relaxing and enjoyable stay for all guests, and we fell short in this instance. We will be sure to address these issues with our housekeeping and security teams to prevent similar situations.Regarding the Starbucks prices, we understand your point about the inflated cost of food items. While we do not have direct control over their pricing, we will share your feedback with the on-site Starbucks management.We're glad to hear you found the hotel itself to be nice, the beds comfortable, the amenities satisfactory, and the transportation to Disneyland fairly easy and reliable. The point about the shuttle schedule and potential inconsistency in pass checks is valuable information for future guests. We will ensure clear communication regarding shuttle operation times and pass usage.While we understand this stay wasn't ideal for your Disneyland trip, we hope you'll consider giving us another chance in the future. Perhaps booking directly through Hilton will allow you to take advantage of your membership benefits. Additionally, with the ongoing renovations, we are confident your next stay will be a much more positive experience.Thank you again for your feedback. It helps us identify areas for improvement and better serve our guests.
2/10 Horrible
michael
2 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
michael
Séjour de 1 nuit en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for your feedback about your recent stay at the Hilton Anaheim. We apologize for the inconvenience caused by the inoperable air conditioning in your room. A functioning air conditioner is essential for a comfortable stay, and we fell short in providing that for you.We understand your feeling that the hotel felt outdated, especially considering the price. We are currently in the process of addressing these concerns through renovations. We acknowledge your feedback and want to assure you that these renovations are aimed at modernizing the facilities.Would you be comfortable sharing your room number so we can prioritize a service call to address the air conditioning issue? Additionally, knowing your room number would allow us to target that specific area for the ongoing renovations.As a token of our apology for the inconvenience, we'd like to offer you a [discount percentage] discount on your next stay at the Hilton Anaheim, once the renovations are complete. We're confident the updated facilities, including a functioning air conditioning system, will provide a much more comfortable and enjoyable experience.Thank you again for your feedback. It helps us identify areas for improvement and ensure future guests have a positive stay.
6/10 Satisfaisant
Alvin
Voyage en famille
1 mai 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Alvin
Séjour de 4 nuits en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your candid review and are glad to hear that there were aspects of your stay that you enjoyed.However, we are sorry to learn that we did not fully meet your expectations. Your comments are invaluable to us as they help us identify areas where we can improve. If you have specific suggestions or further details about what could have made your stay better, we would love to hear them. Please feel free to reach out to us directly at [contact information].We hope to have the opportunity to welcome you back in the future and provide you with a more exceptional experience.
2/10 Horrible
Michelle
1 mai 2024
Michelle
Séjour de 4 nuits en avril 2024
2/10 Horrible
michelle
Voyage en famille
1 mai 2024
Les points faibles : Propreté, personnel et service, équipements
michelle
Séjour de 3 nuits en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for your email and for sharing your experience at the Hilton Anaheim. We sincerely apologize that your stay was the worst you've ever had, and we deeply regret the inconvenience caused by the multiple room changes and malfunctioning fridge.Having to switch rooms three times in less than 24 hours due to mechanical failures is unacceptable. We understand how frustrating and disruptive this must have been, especially considering the inoperable fridge in the final room.We also apologize if you felt like management wasn't helpful in resolving these issues. It's our responsibility to ensure guest satisfaction, and we clearly fell short in this instance. We will be reviewing this matter with the management team to ensure they are equipped to handle similar situations more effectively.Regarding the limited dining options and below-par food quality, your feedback is valuable. We strive to provide a variety of dining options with high-quality food, and it appears we missed the mark. We will share your concerns with the on-site restaurants and explore ways to improve the dining experience for future guests.We understand your frustration and your decision to not stay with Hilton again. However, we hope you'll consider giving us another chance in the future. We are actively engaged in renovations to address the outdated facilities, and we are committed to improving our guest service standards.If you'd be willing to share your room numbers and the dates of your stay, it would allow us to investigate the mechanical failures in more detail and ensure those specific rooms are thoroughly addressed before being assigned to future guests.We value your business and hope to regain your trust.
10/10 Excellent
Adriana
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adriana
Séjour de 3 nuits en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
2/10 Horrible
Mehmood
30 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mehmood
Séjour de 1 nuit en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you for your review. While we're disappointed to hear your recent stay at the Hilton Anaheim wasn't a 5 out of 5 experience, we appreciate your feedback and take it very seriously.Understanding what fell short of your expectations allows us to improve. Would you be willing to share some details about your stay? Knowing what went wrong helps us address the issues and ensure future guests have a more positive experience.We strive to provide exceptional service and comfortable accommodations. If there's anything specific we can do to improve your perception of the Hilton Anaheim, please don't hesitate to let us know.We value your business and hope to regain your trust.
10/10 Excellent
Christian Angelo
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian Angelo
Séjour de 3 nuits en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.
10/10 Excellent
Maria
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 2 nuits en avril 2024
Réponse de Sergio Bocci, General Manager le 15 mai 2024
Thank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.