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Avis sur Regenta Central - Amritsar Hotel

3.5 out of 5
Regenta Central - Amritsar Hotel
A - 275, East Mohan Nagar, Amritsar, Punjab

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 22 avis sur 42." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 42." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 42." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 42." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 42." "

8,6/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

2/10 Horrible

Ramesh Singh Hakam

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service
If you are looking for a quite place to rest, this is NOT a place to go. They have loud music at night at function rooms. Despite moving room to higher floor you can hear the loud music and vibration. I requested room to be moved on first night if there was function next day to 3 staff and all said no function tomorrow sir but latter that next night there was function and loud music again. Worst nightmare for us at this place .
Séjour de 3 nuits en avril 2024

10/10 Excellent

Balraj

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They thing was perfect.....the only suggestion i could make is that the room could provide small packets of butter biscuits to compliment the otherwise fantastic service....well done
Séjour de 1 nuit en mars 2024

8/10 Bien

Kavnit

Good
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 23 avr. 2024
Dear Kavnit, Thank you very much for taking the time to leave a review. We're delighted to hear that you had a positive experience, and we truly appreciate your feedback. If there's anything more we can do for you, please don't hesitate to let us know. Thanks & Regards Shashi Kant GhoshalHotel ManagerM:- 8558822990

8/10 Bien

Naresh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was fine and in a very good central location. It was clean and the room was spacious. Would definitely recommend this hotel
Séjour de 2 nuits en janvier 2024
Réponse de Navdeep Singh (Front Office Manager) le 10 mars 2024
Dear Mr. Naresh,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards

4/10 Médiocre

Yash

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bathrooms were not clean
Séjour de 3 nuits en janvier 2024
Réponse de Navdeep Singh (Front Office Manager) le 10 mars 2024
Dear Mr Yash,Namaste !!Warm greetings from all the team at Regenta Central, Amritsar.On behalf of the management of Regenta Central, Amritsar, I would like to thank you for staying with us.At Regenta Central, Amritsar we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central, Amritsar.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,

10/10 Excellent

Ravikumar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Navdeep Singh (Front Office Manager) le 10 mars 2024
Dear Mr. Ravikumar,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

2/10 Horrible

Tanu

Voyage en famille avec de jeunes enfants
Extremely poor service and it take ages to get something done here.
Séjour de 2 nuits en janvier 2024
Réponse de Navdeep Singh (Front Office Manager) le 10 mars 2024
Dear Ms. Tanu,Namaste !!Warm greetings from all the team at Regenta Central, Amritsar.On behalf of the management of Regenta Central, Amritsar, I would like to thank you for staying with us.At Regenta Central, Amritsar we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central, Amritsar.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,

10/10 Excellent

SEEMA, Woodbridge

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very helpful quick excellent carpet need to change asap from the alley
Séjour de 1 nuit en décembre 2023
Réponse de Navdeep Singh (Front Office Manager) le 10 mars 2024
Dear Ms. Seema,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

10/10 Excellent

Navdeep

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Navdeep Singh (Front Office Manager) le 10 mars 2024
Dear Ms. Seema,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

10/10 Excellent

Narinder, Fords

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en décembre 2023
Réponse de Navdeep Singh (Front Office Manager) le 10 mars 2024
Dear Sir/Mam,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

8/10 Bien

sp

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exellent
Séjour de 1 nuit en novembre 2023
Réponse de Navdeep Singh (Front Office Manager) le 10 mars 2024
Dear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

8/10 Bien

Mohit

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked 5 rooms with the property for a group of 16 folks including children. Our check-in process was really smooth and we got early check-ins for all of our rooms even though their check-in time is 2 PM. That was a big help as we had to cover the Wagah border the same day and we need to be ready for the same after our overnight journey. All the staff was really cooperative and especially Mr Niyamat Ali who helped arranging for transport quickly to wagah border and other places. The rooms were good and spacious. The breakfast was really good and one of the key things that we thoroughly enjoyed their. The staff at restaurant was also very courteous and accommodated all our requests. Only minor thing is about showers and cold and hot water. Sometimes water gets too hot and sometimes it is too cold. Also location is relatively bit far from Golden temple area though still manageable with local transport there but if you have to go to golden temple area more than once then one has to think. The Traffic is also bad so we need to account for the same if one has have to catch their trains etc.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Sanjay

Voyage en famille
Les points forts : Propreté
Regenta central amritsar trip
Stay was okay. Only issue was housekeeping as we had to ask them for soaps everyday because they dont provide you bath soap other then one for handwash. Not enough towels for each guest. Bar fridge in the room wasn't working. Made us uncomfortable when we had to ask for soap,towel everyday. Food was awesome. Staff was very friendly and welcoming. Ambience was perfect.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Preeti

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Sumeet

Les points forts : Personnel et service
Séjour de 1 nuit en août 2023
Réponse de Navdeep Singh le 4 sept. 2023
Dear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Ravindra, Purley

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location - fab staff and most helpful.
Séjour de 1 nuit en mars 2023
Réponse de Navdeep Singh le 4 sept. 2023
Dear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

2/10 Horrible

Pushpinder

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No hot was available for bath whole day it was terrible experience
Séjour de 1 nuit en février 2023

2/10 Horrible

Jashan Deep, montreal

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Navdeep Singh (Front Office Manager) le 10 mars 2024
Dear Mr Bhatia,Namaste!!!Warm greetings from all the team at Regenta Central, Amritsar.On behalf of the management of Regenta Central, Amritsar, I would like to thank you for staying with us.At Regenta Central, Amritsar we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced was not good.We request you to please share your feedback in details to overcome with the short comings.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central, Amritsar.Thank you,

10/10 Excellent

NAVIN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location. Near Golden temple and Jaliana wala bagh. Hotel cleanliness and facilities excellent. I loved the stay there.Nice restaurant too though expensive.
Séjour de 1 nuit en septembre 2022
Réponse de Navdeep Singh le 4 sept. 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022
Réponse de Navdeep Singh le 4 sept. 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Deepak

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and clean room
Séjour de 1 nuit en novembre 2020
Réponse de Navdeep Singh le 4 sept. 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Seema, NY MANHATTAN

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Navdeep Singh le 4 sept. 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en novembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Navdeep Singh le 4 sept. 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

8/10 Bien

HAJHIR

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2019

6/10 Satisfaisant

Anonymous

Voyage en famille
Les points faibles : Équipements
We extended our stay as our flight was late in the evening. It was scorching hot outside. What was disappointing was a 5 star had a power failure and my mum who had hurt a knee couldn’t use the lifts instead had to climb down the stairs.
Séjour de 1 nuit en juin 2019

10/10 Excellent

Rochak

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would recommend
Very nice hotel and great location
Séjour de 1 nuit en février 2019
Réponse de Navdeep Singh le 4 sept. 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Arun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2019
Réponse de Navdeep Singh le 4 sept. 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay! Very neat with modern amenities. Very accessible to the major attractions in Amritsar. Staff is very warm indeed.
Séjour de 1 nuit en décembre 2018
Réponse de Sujan Ganguly le 26 déc. 2018
Dear Guest, Namaste !!! Greetings from Regenta Central, Amritsar !!! Thank you so much for your valuable feedback here and we would like to see you again at Regenta Central Amritsar. Regards, Team Regenta Central Amritsar

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Only issue was that the "business center" doesn't actually exist...otherwise, a pretty comfortable stay.
Séjour de 2 nuits en décembre 2018
Réponse de Sujan Ganguly le 26 déc. 2018
Dear Guest, Namaste !!! Greetings from Regenta Central, Amritsar !!! Thank you so much for your valuable feedback here and we would like to see you again at Regenta Central Amritsar. Regards, Team Regenta Central Amritsar

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was beyond my expectations!
Amazing, everytime!
Séjour de 1 nuit en octobre 2018
Réponse de Sujan Ganguly le 8 nov. 2018
Dear Guest, Namaste !!! Greetings from Regenta Central, Amritsar !!! Thank you so much for your valuable feedback here and we would like to see you again at Regenta Central Amritsar. Regards, Sujan Ganguly GM Regenta Central amritsar.

8/10 Bien

Susan, Malaysia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Its value for money. Service was good. Suggestion-Should replenish toiletries every day.
Séjour de 4 nuits en octobre 2018
Réponse de Sujan Ganguly le 29 oct. 2018
Dear Mr. Susan, Namaste !!! Greetings from Regenta Central, Amritsar !!! Thank you so much for your valuable feedback here and noted your suggestion and we would like to see you again at Regenta Central Amritsar. Regards, Sujan Ganguly GM Regenta Central amritsar.

10/10 Excellent

Jackie, NY

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
居心地のよい施設とサービス
部屋の設備もよく朝食も美味しい。有線LANを使うとインターネットも調子よい。タクシー手配は遠くのベンダータクシーを使い長時間待たされるので、自分で手配した方がよい。
Séjour de 1 nuit en décembre 2017

8/10 Bien

Ankit, C

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
can be improved a little bit
Séjour de 1 nuit en mars 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Séjour de 1 nuit en mai 2017

4/10 Médiocre

D, UK

Les points faibles : Infrastructures et conditions de l’hébergement
Hotel needs improvement
Lots of improvements needed. When I arrived at the hotel in an autorickshaw, the security guard, for no apparent reason, advised the driver that he was not allowed into the hotel car park. Hence I had to get out on the road, at night, & take my luggage out & then take this to the hotel. There appeared to be no apparent reason for this & the reception staff confirmed that the security guard should have let us inside. My key card stopped working for three days - despite several attempts for staff to fix this. There was a small leak of water from the shower and the surrounds from the power sockets fell off. Room service was substandard: Soap was not replaced - the same bar of soap was in the bathroom for 7 days. Also the floor was not cleaned on at least 2 occasions. The multigym machine in the gym appears to have parts missing & on one occasion, the AC was switched off. I informed management but it was not fixed by the time I had completed my workout 20 minutes later. Keeping fit in 38 degrees was a challenge. Checkout took far too long- I was the only person at reception. Also the reception staff advised my taxi had not arrived. 10 minutes later they stated it had arrived - the driver then advised me he had been waiting for 20 minutes. This of course lead to a lot of stress as I thought I was going to miss my train - I made it by about 1.5 minutes. Due to the above problems, I would not stay here again and would certainly not recommend anyone else stay here.
Séjour de 7 nuits en mai 2017

10/10 Excellent

SIDDHAARTH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Stay & Service

4/10 Médiocre

Yongwoo, Seoul, Korea

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Location. Any one of taxi or tuktuk driver did not know this hotel. Distance to main places(Golden Temple, Railway Station) is too far to walk. Service Most staff was like being trained to do well for customers but not knowing how to do. Table lamp was broken, bath towel was not clean... May be all these cons dur to just my bad luck.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well maintained. Friendly and professional staff. The room allotted to me was very spacious and exceeded expectations.