Avis sur Embassy Suites by Hilton Albuquerque
Embassy Suites by Hilton Albuquerque
1000 Woodward Place NE, Albuquerque, NM
Avis
8,2
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage d’affaires
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de GM le 23 mai 2024
Dear Arlene, It is wonderful to hear that our buffet breakfast was the highlight of your stay. Please visit us again soon! Best, Thad Clark, GM
10/10 Excellent
Ethan
Voyage d’affaires, Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ethan
Séjour de 1 nuit en mai 2024
Réponse de GM le 23 mai 2024
Dear Ethan, Thank you for staying with us and sharing the enjoyable aspects of your visit. We look forward to your return. Best, Thad Clark, GM
10/10 Excellent
Hannah
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hannah
Séjour de 1 nuit en mai 2024
2/10 Horrible
Ruben
Voyage en famille, Voyage d’affaires
20 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruben
Séjour de 2 nuits en mai 2024
Réponse de GM le 20 mai 2024
Dear Ruben, Thank you for taking the time to share your feedback and for being our valued guest. Normally, our staff does a terrific job of responding to our guests' needs, but in your case, that did not happen. We do our best to notify housekeeping of late check-outs, but we clearly missed the mark. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Thad Clark, GM
10/10 Excellent
Angela
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Angela, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Thad Clark, GM
10/10 Excellent
Monique
19 mai 2024
Les points forts : Propreté
Monique
Séjour de 1 nuit en mai 2024
10/10 Excellent
jcrez
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jcrez
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear jcrez, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Thad Clark, GM
10/10 Excellent
Martha, Lahaina
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en mai 2024
Réponse de GM le 19 mai 2024
Dear Martha, Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that our comfortable, stylish suites made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Thad Clark, GM
10/10 Excellent
Nicole
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en mai 2024
10/10 Excellent
Sara
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sara
Séjour de 2 nuits en mai 2024
Réponse de GM le 19 mai 2024
Dear Sara, We appreciate your feedback and thank you for choosing to stay with us. We are excited to have you back soon. Best, Thad Clark, GM
10/10 Excellent
Sara
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 2 nuits en mai 2024
Réponse de GM le 19 mai 2024
Dear Sara, Thank you for your positive feedback! We are thrilled to hear that you had a great experience and that you would choose to stay with us again. I will be sure to share your kind words with our hardworking team. We appreciate your support and look forward to welcoming you back soon! Best, Thad Clark, GM
10/10 Excellent
jeremy
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jeremy
Séjour de 1 nuit en mai 2024
10/10 Excellent
John
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mai 2024
Réponse de GM le 17 mai 2024
Dear John, We appreciate you sharing your kind recommendation. It's great that you enjoyed our friendly service and wonderful breakfast. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay. Best, Thad Clark, GM
10/10 Excellent
Denise
Voyage en famille
16 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Denise
Séjour de 2 nuits en mai 2024
Réponse de GM le 16 mai 2024
Dear Denise, The entire staff loves being a great representation of the Embassy Suites brand. Thank you so much for taking the time to share your great rating with other guests and us. We hope to welcome you back soon for another great stay. Best, Thad Clark, GM
10/10 Excellent
elizabeth
15 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
elizabeth
Séjour de 1 nuit en mai 2024
Réponse de GM le 16 mai 2024
Dear elizabeth, We do our best to keep our rates as competitive as possible. We separate out our parking fee to accommodate our guests without vehicles rather than add it to our room rate. We appreciate you choosing us and for leaving feedback. We look forward to your return. Best, Thad Clark, GM
10/10 Excellent
Laura
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 3 nuits en mai 2024
Réponse de GM le 16 mai 2024
Dear Laura, I am extremely grateful to you for taking the time to write and share your review. At Embassy Suites, we take immense pride in our brand name and strive to exceed our guests' expectations. Your loyalty is highly appreciated and we look forward to welcoming you back soon. Best, Thad Clark, GM
8/10 Bien
Jorge
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jorge
Séjour de 3 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Jorge, We appreciate you taking the time to let us know you enjoyed your stay and that parking met your expectations. Thank you for your kind review and for choosing our hotel. Please visit us again soon. Best, Thad Clark, GM
10/10 Excellent
Silverio Torres
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Silverio Torres
Séjour de 3 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Silverio Torres, We are delighted to have met your expectations and are truly grateful for choosing to stay with us. While we appreciate the compliments in your review, the best compliment would be a return visit. We look forward to welcoming you back again! Best, Thad Clark, GM
10/10 Excellent
Valerie
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valerie
Séjour de 2 nuits en mai 2024
Réponse de GM le 14 mai 2024
Dear Valerie, Thank you for giving us a perfect rating. We're thrilled that you had a wonderful experience. I'm delighted that our hotel was able to accommodate your family and that our staff was friendly. Please come and visit us again soon! Best, Thad Clark, GM
10/10 Excellent
Lorenzo
Voyage d’affaires
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorenzo
Séjour de 2 nuits en avril 2024
Réponse de GM le 14 mai 2024
Dear Lorenzo, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. I'm glad you enjoyed our incredible views and found our staff to be friendly. Your comments are welcomed, and we appreciate being a part of your trip! Best, Thad Clark, GM
10/10 Excellent
Liz
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liz
Séjour de 2 nuits en décembre 2023
Réponse de GM le 14 mai 2024
Dear Liz, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to revisit us soon. Best, Thad Clark, GM
10/10 Excellent
Hui
Voyage en famille
12 mai 2024
Les points forts : Propreté et équipements
Hui
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear Hui, Thank you for your wonderful review of our hotel! We were honored to welcome you and we're thrilled to hear that you enjoyed your experience with us. We hope to have the pleasure of hosting you again soon. Best, Thad Clark, GM
6/10 Satisfaisant
william
Voyage en famille
11 mai 2024
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
william
Séjour de 1 nuit en mai 2024
Réponse de GM le 12 mai 2024
Dear william, The experience you described is not acceptable. Please know that your feedback will be addressed with the team and is very much appreciated as it will help us to be better than we were during your visit. I hope we have the chance to serve you on a return trip better. Sincerely, Thad Clark, GM
10/10 Excellent
Krystle
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Krystle
Séjour de 1 nuit en mai 2024
Réponse de GM le 14 mai 2024
Dear Krystle, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Thad Clark, GM
10/10 Excellent
Melissa
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en mars 2024
Réponse de GM le 14 mai 2024
Dear Melissa, Thank you for your time in sharing your kind review, and please visit us again. Best, Thad Clark, GM
10/10 Excellent
HONGYU
9 mai 2024
HONGYU
Séjour de 3 nuits en mai 2024
Réponse de GM le 10 mai 2024
Dear HONGYU, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Thad Clark, GM
2/10 Horrible
Tabatha
Voyage en couple
7 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Tabatha
Séjour de 1 nuit en mai 2024
Réponse de GM le 7 mai 2024
Dear Tabatha, We sincerely apologize for any inconvenience caused by the lack of satisfaction you experienced during your stay with us. We strive to provide exceptional high-quality accommodations to all our guests, and it is disheartening to hear that we did not meet your expectations. Nonetheless, we value your feedback as it helps us to continually improve the quality of our services. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to provide you with a more positive experience in the future. Sincerely, Thad Clark, GM
10/10 Excellent
eldadiana
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
eldadiana
Séjour de 1 nuit en mai 2024
Réponse de GM le 7 mai 2024
Dear eldadiana, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Thad Clark, GM
6/10 Satisfaisant
Robert
Voyage en famille avec de jeunes enfants
4 mai 2024
Robert
Séjour de 2 nuits en avril 2024
Réponse de GM le 5 mai 2024
Dear Robert, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Thad Clark, GM
8/10 Bien
Neima
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Neima
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 mai 2024
Dear Neima, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Thad Clark, GM
10/10 Excellent
Mark
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
Dear Mark, It is wonderful to hear that you enjoyed your stay and our convenient location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Thad Clark, GM
10/10 Excellent
Teresa, Bricelyn
Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
1 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Teresa
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
Dear Teresa, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Thad Clark, GM
10/10 Excellent
jerry shigeru
Voyage en famille
1 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
jerry shigeru
Séjour de 3 nuits en avril 2024
Réponse de GM le 1 mai 2024
Dear jerry shigeru, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit. Best, Thad Clark, GM
10/10 Excellent
Teresa, Bricelyn
29 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Teresa
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
Dear Teresa, Thank you for taking the time to share your experience and for championing our dog-friendly hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best, Thad Clark, GM
10/10 Excellent
Donna, OHKAY OWINGEH
Voyage en famille avec de jeunes enfants
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
Dear Donna, Thank you for your review of our hotel and the wonderful staff. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a good experience. We have a great team comprised of dedicated associates who genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Thad Clark, GM
2/10 Horrible
Roberto
28 avr. 2024
Roberto
Séjour de 1 nuit en avril 2024
Réponse de GM le 19 mai 2024
Dear Roberto, We are fully dedicated to providing exceptional hospitality. Your feedback is valuable to us, and we apologize for not meeting your expectations. We are eager to ensure that your next visit is extraordinary. Sincerely, Thad Clark, GM
8/10 Bien
Dale
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dale
Séjour de 1 nuit en avril 2024
Réponse de GM le 27 avr. 2024
Dear Dale, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Thad Clark, GM
10/10 Excellent
Francis
Voyage en famille
25 avr. 2024
Francis
Séjour de 1 nuit en avril 2024
Réponse de GM le 25 avr. 2024
Dear Francis, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Thad Clark, GM
6/10 Satisfaisant
Debbie
Voyage en groupe, Voyage d’affaires
24 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Debbie
Séjour de 1 nuit en avril 2024
Réponse de GM le 25 avr. 2024
Dear Debbie, Thank you for taking the time to share your experience with us. I am deeply sorry for the disappointment caused by the room type that was assigned to you. Our aim is to ensure that every guest has a comfortable stay, and it is clear that we fell short on this occasion. Your honest feedback is valuable to us, and we will use it to make improvements. We hope that you will consider staying with us again in the future. Sincerely, Thad Clark, GM
10/10 Excellent
soly
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
soly
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear soly, Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back! Best, Thad Clark, GM
6/10 Satisfaisant
Alexis
21 avr. 2024
Les points faibles : Personnel et service
Alexis
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear Alexis, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. We are sorry for your extended wait time to receive your requested blankets and pillow. Sincerely, Thad Clark, GM
10/10 Excellent
Bonnie
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bonnie
Séjour de 1 nuit en avril 2024
Réponse de GM le 21 avr. 2024
Dear Bonnie, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Thad Clark, GM
10/10 Excellent
Emily
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en avril 2024
Réponse de GM le 20 avr. 2024
Dear Emily, Thank you for taking the time to share your kind review, and please visit us again. Best, Thad Clark, GM
6/10 Satisfaisant
Bonnie
Voyage en groupe
17 avr. 2024
Bonnie
Séjour de 2 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Dear Bonnie, We apologize that your room was not fully prepared prior to your arrival and that our pool was not met with our high-quality care. We appreciate you choosing us and for sharing that you enjoyed our great breakfast and bartender. We hope to host you again for a more favorable guest experience. Sincerely, Thad Clark, GM
4/10 Médiocre
Monique
Voyage en famille avec de jeunes enfants
16 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Monique
Séjour de 4 nuits en mars 2024
Réponse de GM le 17 avr. 2024
Dear Monique, We apologize for the inconvenience caused by the water temperature control issues and the fire alarm during your stay. Please understand that this was an unusual situation and not representative of our usual standards. We hope that you will give us another chance to provide you with a better experience and leave you with a more positive impression. Sincerely, Thad Clark, GM
10/10 Excellent
Madelyn
16 avr. 2024
Madelyn
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 mai 2024
Dear Madelyn, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Thad Clark, GM
4/10 Médiocre
Madison
Voyage en couple
14 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Madison
Séjour de 1 nuit en avril 2024
Réponse de GM le 15 avr. 2024
Dear Madison, We are very sorry that you experienced issues with temperature control and that we let you down. We improve our service through our guests' feedback and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Thank you for staying with us. Sincerely, Thad Clark, GM
10/10 Excellent
Raquel
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raquel
Séjour de 1 nuit en avril 2024
Réponse de GM le 25 avr. 2024
Dear Raquel, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Thad Clark, GM
10/10 Excellent
Albert, Spokane
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Albert
Séjour de 1 nuit en avril 2024
Réponse de GM le 12 avr. 2024
Dear Albert, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our accommodations and location. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Thad Clark, GM
10/10 Excellent
Daniel
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mars 2024
Réponse de GM le 12 avr. 2024
Dear Daniel, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Thad Clark, GM