Avis sur Ethiopian Skylight Hotel
Ethiopian Skylight Hotel
Bole International Airport, P.O.Box 1755, Addis Ababa, Addis Ababa
Avis
8,2
Très bien
9,2/10
Propreté
8,0/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
7 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Skylight Team le 8 août 2023
Dear Alfred,We are happy that you have enjoyed your stay with us!Regards,
10/10 Excellent
lionel
Voyage d’affaires
16 oct. 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très Bon hôtel
lionel
Séjour de 2 nuits en octobre 2022
Réponse de Management le 19 oct. 2022
Thank you for taking the time to tell us about your experience at Ethiopian Skylight Hotel, Addis Ababa. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Management
8/10 Bien
gaëlle
Voyage d’affaires
3 avr. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
gaëlle
Séjour de 1 nuit en avril 2022
Réponse de GM le 12 avr. 2022
Thank you
6/10 Satisfaisant
Hind
Voyage en famille
31 déc. 2019
Les points faibles : Confort de la chambre
Cher mais qualité de service moyen
Hind
Séjour de 1 nuit en décembre 2019
Réponse de Addis Bizuayehu le 21 janv. 2020
Cher Monsieur / Madame,
Salutations chaleureuses de l'Ethiopian skylight Hotel.
Nous sommes très heureux que vous ayez séjourné à l'Ethiopian skylight Hotel et nous sommes vraiment désolés pour l'incident, nous nous en occuperons lors de votre prochain séjour.
Au plaisir de vous accueillir lors de votre prochaine visite à Addis-Abeba.
Sincères amitiés,
8/10 Bien
Higawit
17 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Higawit
Séjour de 7 nuits en mai 2024
10/10 Excellent
Mekdem, West Friendship
30 avr. 2024
Mekdem
Séjour de 14 nuits en avril 2024
10/10 Excellent
ari
Voyage en famille avec de jeunes enfants, Voyage d’affaires
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ari
Séjour de 2 nuits en avril 2024
10/10 Excellent
Victor
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victor
Séjour de 2 nuits en janvier 2024
6/10 Satisfaisant
Robert
18 mars 2024
Les points forts : Propreté
Les points faibles : Équipements
Robert
Séjour de 3 nuits en mars 2024
4/10 Médiocre
ASRES
15 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ASRES
Séjour de 1 nuit en mars 2024
10/10 Excellent
Dawit
8 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dawit
Séjour de 6 nuits en mars 2024
8/10 Bien
Zeray
4 mars 2024
Zeray
Séjour de 6 nuits en février 2024
6/10 Satisfaisant
Robert
3 mars 2024
Les points forts : Propreté et personnel et service
Robert
Séjour de 3 nuits en février 2024
8/10 Bien
Momodou
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Momodou
Séjour de 1 nuit en février 2024
10/10 Excellent
Asfaha
14 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Asfaha
Séjour de 2 nuits en janvier 2024
10/10 Excellent
Nasser
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nasser
Séjour de 1 nuit en février 2024
8/10 Bien
Asfaha
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Asfaha
Séjour de 3 nuits en janvier 2024
10/10 Excellent
Daniel
Voyage d’affaires
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Management le 25 janv. 2024
Dear Daniel,Thank you for taking the time to provide us with your feedback. We are thrilled to hear that our staff were friendly and helpful during your stay at our hotel. We strive to provide excellent customer service and are happy to hear that our efforts have made a positive impression on you.We hope to have the opportunity to welcome you back to our hotel in the future.Best regards,Hotel Management
10/10 Excellent
Victor
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victor
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 25 janv. 2024
Dear Victor,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations.We apologize for any issues you may have encountered during your stay with us. We take all guest feedback seriously and will investigate each issue mentioned in order to improve our service and prevent similar issues from happening again in the future.We do hope that you will give us another chance to provide you with a more satisfactory stay experience in the future.Best regards,Hotel Management
2/10 Horrible
Abiy
15 janv. 2024
Abiy
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 25 janv. 2024
Dear Victor,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. Best regards,Hotel Management
4/10 Médiocre
Tabor, Arlington
15 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Tabor
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 25 janv. 2024
Dear Tabor,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We are sorry to hear that our room services did not meet your expectations.We appreciate your feedback regarding the lack of water and coffee in the room. We take this feedback seriously and will review this with our team immediately. We aim to ensure that our guests have everything they need to be comfortable during their stay with us, and we apologize for any inconvenience caused.We hope to have the opportunity to welcome you back and provide you with an improved stay experience.Best regards,Hotel Management
10/10 Excellent
Guleid
27 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guleid
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Chetan
26 déc. 2023
Chetan
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 25 janv. 2024
Dear Chetan,Thank you for taking the time to provide us with your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had an excellent experience with us and we appreciate your rating of 5 out of 5!Our team always strives to provide the best possible service to ensure that our guests have a memorable experience with us. We're excited to hear that we were able to meet your expectations and make you feel comfortable during your stay.Once again, we thank you for choosing our hotel and we look forward to welcoming you back soon.Best regards,Hotel Management
10/10 Excellent
charles
7 déc. 2023
charles
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Keith
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keith
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Keith
22 nov. 2023
Keith
Séjour de 4 nuits en novembre 2023
10/10 Excellent
Keith
Voyage en couple
21 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keith
Séjour de 4 nuits en novembre 2023
8/10 Bien
Asfaha
21 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Asfaha
Séjour de 1 nuit en octobre 2023
8/10 Bien
Voyageur vérifié
Voyage d’affaires
20 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Ahmed S, aaaaa
Voyage en famille
15 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ahmed S
Séjour de 9 nuits en novembre 2023
2/10 Horrible
Gerold
30 oct. 2023
Gerold
Séjour de 1 nuit en octobre 2023
8/10 Bien
Riack
24 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Riack
Séjour de 2 nuits en octobre 2023
10/10 Excellent
Dawit
20 oct. 2023
Dawit
Séjour de 3 nuits en octobre 2023
Réponse de Skylight Management le 8 nov. 2023
Dear Dawit,Thank you for rating us!
2/10 Horrible
Voyageur vérifié
17 oct. 2023
Les points faibles : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
8/10 Bien
Daniel
Voyage d’affaires
11 oct. 2023
Daniel
Séjour de 2 nuits en septembre 2023
Réponse de Skylight Management le 11 oct. 2023
Dear Daniel,Thank you for telling us about your experience at Ethiopian Skylight Hotel, Addis Ababa, during your stay. It is always a pleasure to receive positive feedback.
10/10 Excellent
endegena
9 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
endegena
Séjour de 1 nuit en octobre 2023
Réponse de Skylight Management le 8 nov. 2023
Dear Endegena,Thank you for rating us!
8/10 Bien
Asfaha
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Asfaha
Séjour de 2 nuits en octobre 2023
10/10 Excellent
Ramadan
4 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ramadan
Séjour de 2 nuits en octobre 2023
Réponse de Skylight Management le 8 nov. 2023
Dear Ramadan,Thank you for rating us!
8/10 Bien
Robel
Voyage d’affaires
30 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Robel
Séjour de 2 nuits en septembre 2023
8/10 Bien
Asfaha
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Asfaha
Séjour de 1 nuit en septembre 2023
10/10 Excellent
James
27 sept. 2023
James
Séjour de 1 nuit en septembre 2023
Réponse de Skylight Management le 8 nov. 2023
Dear James,Thank you for rating us!
2/10 Horrible
SOO HYUN
21 sept. 2023
Les points faibles : Personnel et service
SOO HYUN
Séjour de 9 nuits en septembre 2023
Réponse de Hotel Management le 23 sept. 2023
Dear SOO HYUN,Thank you for taking the time to share your review of your recent stay with us. We apologize for the disappointing experience you had and appreciate your feedback. Thank you once again for bringing these concerns to our attention. We greatly appreciate your feedback, as it allows us to continuously improve our services. If there is anything further we can assist you with, please do not hesitate to contact us directly.Yours sincerely,Hotel Management
2/10 Horrible
Safawo, portland
Voyage en famille
14 sept. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Safawo
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Mgmt. le 23 sept. 2023
Dear Safawo,Thank you for taking the time to share your review of your recent stay with us. We apologize for the disappointing experience you had and appreciate your feedback. Thank you once again for bringing these concerns to our attention. We greatly appreciate your feedback, as it allows us to continuously improve our services. If there is anything further we can assist you with, please do not hesitate to contact us directly.Yours sincerely,Hotel Management
10/10 Excellent
Kwame
13 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kwame
Réponse de Hotel Management le 23 sept. 2023
Dear Kwame,Thank you for writing such a kind review about your recent stay at the Ethiopian Skylight Hotel. We are delighted that you found our hotel exceptional and luxurious and thoroughly enjoyed your stay with us.At Ethiopian Skylight Hotel, we strive to offer the utmost comfort and service to all our guests, and we are pleased to know that we were able to deliver this to you during your visit. Your positive feedback is truly encouraging to our team as we continuously work towards providing a memorable experience for all our guests.We sincerely appreciate your kind words and are glad you were satisfied with our facilities and services. It was a pleasure to have you as our guest, and we hope to welcome you back shortly. Should you have any specific requests or preferences for your next visit, please do not hesitate to contact us, as we would be more than happy to assist you.Again, Thank you for choosing Ethiopian Skylight Hotel and sharing your positive experience. We value your patronage and look forward to serving you again soon.Warmest regards,Hotel ManagementEthiopian Skylight Hotel
8/10 Bien
Dawit
Voyage en groupe
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dawit
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 23 sept. 2023
Dear Mr. Dawit,First and foremost, we would like to express our gratitude for choosing Ethiopian Skylight Hotel for your recent stay. We appreciate the time you took to share your feedback with us.We regret to learn from your review that the service provided by our staff did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused. We take your comments seriously and are committed to addressing the issues you raised.At Ethiopian Skylight Hotel, we strive to deliver exceptional customer service, and your feedback has shed light on areas where we need to improve. The training and development of our team members are of utmost importance to us, and we assure you that steps will be taken to provide them with additional training and guidance. We greatly appreciate your patience and understanding as we work towards enhancing our employees' skill sets, with the ultimate goal of delivering a more satisfying experience for our valued guests. Once again, we extend our apologies for any shortcomings you encountered during your stay. We genuinely value your feedback as it allows us to make necessary improvements for future guests. Please be assured that your concerns have been taken seriously and will be addressed promptly.Thank you for choosing Ethiopian Skylight Hotel. We hope to have the opportunity to welcome you back in the future, where we will do our best to provide you with the service excellence you deserve.Kind regards,Hotel Management
10/10 Excellent
Dennis
Voyage d’affaires
9 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dennis
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Management le 23 sept. 2023
Dear Dennis,Thank you for sharing your review of Ethiopian Skylight Hotel. We appreciate your feedback and are delighted to hear that you found our location to be great, being conveniently close to the airport. Safety is a top priority for us, and we are glad that you felt secure during your stay.Moreover, we are pleased to know that you enjoyed the variety of restaurants available within the hotel. Providing a diverse culinary experience is one of our key objectives.We genuinely value your opinion, and it is through feedback such as yours that we are able to continuously improve our services. If there is anything specific you feel needs attention or any suggestions you wish to make, please do not hesitate to contact our management team directly at [hotel email address]. We are always eager to exceed the expectations of our valued guests.We look forward to welcoming you back to Ethiopian Skylight Hotel in the future, should your travels bring you to this region again.Kind regards,Hotel Management
10/10 Excellent
Mishael
6 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mishael
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 23 sept. 2023
Dear Mishael,Thank you very much for taking the time to leave a review of your recent stay at Ethiopian Skylight Hotel. We appreciate your feedback and are pleased to hear that our staff were friendly and accommodating during your visit.We take great pride in providing exceptional service to all our guests, and your kind words are a testament to our team's commitment. We are thrilled to have met your expectations during your stay.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to reach out to us. We look forward to welcoming you back to Ethiopian Skylight Hotel in the near future.Kind regards,Hotel Management
4/10 Médiocre
Abdulbasit
Voyage en groupe
4 sept. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Abdulbasit
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 23 sept. 2023
Dear Abdulbasit,Thank you for taking the time to share your feedback regarding your recent stay at Ethiopian Skylight Hotel. We genuinely appreciate your continued loyalty as our returning guest.We sincerely apologize for any inconvenience caused by the lack of awareness regarding the VIP benefits and for the previous instances where you experienced issues with key cards and room cleanliness. It is disheartening to hear that we were unable to meet your expectations on these occasions.Rest assured, we have taken your concerns seriously, and we will address them promptly with our front desk team. We will implement additional training to ensure that all staff members are well-informed about our VIP program and its associated benefits. Moreover, we will work diligently to prevent any future occurrence of malfunctioning key cards or cleanliness issues within the rooms. To express our genuine concern for your experience, we would like to extend an invitation to you for a complimentary stay at the Ethiopian Skylight Hotel. During your upcoming visit, we will ensure that all VIP benefits are provided to you seamlessly. Our goal is to regain your trust and showcase the exceptional service that we strive to offer.Once again, we sincerely apologize for any inconvenience caused during your previous stays. We appreciate your valuable feedback, and we look forward to the opportunity to make amends during your future visit.Kind regards,Hotel Management
8/10 Bien
Gemeda
Voyage en famille
31 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Gemeda
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 23 sept. 2023
Dear Gemeda,Thank you very much for taking the time to provide us with your feedback on your recent stay at Ethiopian Skylight Hotel. We appreciate your input and value your opinion as it helps us to constantly improve our services.We understand that you rated your experience an 8 out of 10, indicating that there might have been some areas that did not meet your expectations. We would be grateful if you could kindly provide us with more specific details about the concerns you had during your stay, so that we can promptly address and resolve them.At Ethiopian Skylight Hotel, our utmost priority is to ensure that each guest has a comfortable and enjoyable experience. Therefore, we sincerely apologize for any inconvenience you may have encountered during your stay. Rest assured, we are committed to resolving any issues raised in order to enhance the quality of our service.We kindly request you to reach out to us with more details such as the specific areas of concern or any suggestions you may have. Our dedicated team is fully committed to investigating and taking appropriate action to ensure that we continually improve our services.Once again, thank you for sharing your feedback with us. We look forward to hearing from you soon and working towards making your next stay with us a truly exceptional one.Kind regards,Hotel Management
10/10 Excellent
Franka Akondip
28 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Franka Akondip
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 23 sept. 2023
Dear Franka Akondip,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at Ethiopian Skylight Hotel. We greatly appreciate your kind words and are delighted to learn that you found our staff welcoming and the rooms clean and well kept.At Ethiopian Skylight Hotel, we strive to provide exceptional service and maintain a pleasant and comfortable environment for our guests. Your positive experience is a testament to our ongoing efforts. Your feedback serves as motivation for our team to continue delivering the highest level of hospitality.Should you have any further suggestions or concerns, please do not hesitate to reach out to our management team. We value your input and constantly aim to improve our services.Once again, thank you for choosing Ethiopian Skylight Hotel, and we look forward to welcoming you back in the future.Kind regards,Hotel Management