Monts de Zittau : Voyages tout compris

Personnel aux petits soins hôtel très bien placé pour visiter Rome. Je le recommande.

Un hotel qui n'offre pas le confort d'un 4*, chambre et salle de bain très vétuste, il serait temps de le rénover ! Le petit déjeuner est à la hauteur d'un hotel 2* et non 4*! Jus de fruit et salade de fruit industriels, pas d'œufs brouillés, choix très limité pour le reste et pas très bon... l'ensemble de notre hébergement à été decevant surtout au prix payé.

I stayed here June 12-20, 2026 (rooms 514 & 607), and my experience was deeply mixed. Positives: The hotel has a warm, elegant atmosphere. The bed was excellent, housekeeping was perfect, and the Molton Brown toiletries and lobby water fountain were lovely touches. Special thanks to Tommy and the other front desk agent for their friendly service. Negatives: Maintenance issues were highly disappointing. Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit). The mini-fridge didn’t work, ruining a $19 tiramisu on day one. The Chromecast was down for two days, and despite promises, no on-site engineer came to fix it. We also didn’t receive breakfast cards on arrival. The elevator was out of order for our first three days. The "Urban Cove" area needs attention: the menu was stained, and furniture requires cleaning. The continental breakfast lacked variety, with basic items like grapes or granola often missing. There is also no laundry service, only an external app. When I showed Tommy the room’s poor state, nothing was done. A free upgrade is nice, but providing a room that works as intended for the whole week is basic customer respect. At checkout, the front desk simply wished us a good trip without addressing these unresolved issues. I cannot recommend this hotel until maintenance improves.

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Calm neighborhood with good restaurants - hotel a bit run down

Tout était nickel Un appartement très confortable et très agréable avec une très belle vue Nous avons eu un petit souci avec une chambre où le rideau était cassé, et nous ne pouvions pas le fermer. J’ai envoyé un message et ils sont venus le réparer tout de suite. À chaque fois que j’ai eu une question, il me répondait de suite Très à l’écoute et très sympa. Je reviendrai. Merci beaucoup.

I stayed here June 12-20, 2026 (rooms 514 & 607), and my experience was deeply mixed. Positives: The hotel has a warm, elegant atmosphere. The bed was excellent, housekeeping was perfect, and the Molton Brown toiletries and lobby water fountain were lovely touches. Special thanks to Tommy and the other front desk agent for their friendly service. Negatives: Maintenance issues were highly disappointing. Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit). The mini-fridge didn’t work, ruining a $19 tiramisu on day one. The Chromecast was down for two days, and despite promises, no on-site engineer came to fix it. We also didn’t receive breakfast cards on arrival. The elevator was out of order for our first three days. The "Urban Cove" area needs attention: the menu was stained, and furniture requires cleaning. The continental breakfast lacked variety, with basic items like grapes or granola often missing. There is also no laundry service, only an external app. When I showed Tommy the room’s poor state, nothing was done. A free upgrade is nice, but providing a room that works as intended for the whole week is basic customer respect. At checkout, the front desk simply wished us a good trip without addressing these unresolved issues. I cannot recommend this hotel until maintenance improves.

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Personnel aux petits soins hôtel très bien placé pour visiter Rome. Je le recommande.

Calm neighborhood with good restaurants - hotel a bit run down

Un hotel qui n'offre pas le confort d'un 4*, chambre et salle de bain très vétuste, il serait temps de le rénover ! Le petit déjeuner est à la hauteur d'un hotel 2* et non 4*! Jus de fruit et salade de fruit industriels, pas d'œufs brouillés, choix très limité pour le reste et pas très bon... l'ensemble de notre hébergement à été decevant surtout au prix payé.

The staff was so wonderful and lovely breakfast included. Location was walkable from train station and to restaurants and sight seeing

L’emplacement extrêmement central La chambre Disponibilité et amabilité du personnel