Bournemouth : Vacances à la mer

Great clean room, comfy bed. Spa was great.

My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

Bonne accueil, les portes des chambres ne sont pas étanches au bruit du couloir. On entends tout.

Personnel sympathique et très efficace (spécialement la manager) qui permet de compenser les nombreux manquements. Le petit dejeuner n'est pas à la hauteur d'un 4* : pas assez tôt et pas à l'heure, pas de jus de fruits frais, pas de pain frais (uniquement pains en tranches), choix de produits restreint .Pas de notice d'information dans les chambres (comment joindre la réception, room service ...).Musique du bar trop forte en journée (la chambre se situait au dessus). Bien que rénové l'hôtel a un aspect general (extérieur et intérieur) vieillot et mal entretenu.

Très bien ! Je recommande cet hôtel